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Smart Outsourcing...Great Value

Protel BPO, located in Belize City, Belize, is a leading locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality.

 

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Belize City, Belize
  • Year founded
    Founded 2013

1 Locations

  • Belize City , Belize

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Protel BPO offers competitive pricing and good value for cost, as indicated by multiple clients. They effectively managed call centers for various organizations, with project teams ranging from 2-10 employees, ensuring high service quality and improved customer satisfaction.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 13 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Protel BPO Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Positive Client Feedback and Results

      Protel BPO's efforts have led to positive feedback from clients, with improvements in customer satisfaction, response times, and resolution rates. Their work has been instrumental in achieving client business goals.

    • Commitment to Excellence

      Clients commend Protel BPO for their dedication to delivering exceptional service. Their agents are well-trained and knowledgeable, with a deep understanding of client products and services, contributing to successful operations.

    • Training and Development Initiatives

      Protel BPO provides training for client teams, improving overall service quality. Their focus on both short-term fixes and long-term improvements demonstrates a commitment to continuous development and customer satisfaction.

    • Alignment with Company Values

      Clients choose Protel BPO for their alignment with company values and culture fit. Their commitment to understanding and integrating into client systems and processes is frequently highlighted as a key strength.

    • Room for System Integration Improvement

      While Protel BPO delivers excellent service, some clients note that deeper integration with their internal systems could enhance overall efficiency. This minor area for improvement does not overshadow the high-quality service provided.

    • Effective Project Management

      Protel BPO is praised for its organized and responsive project management. They deliver on time, communicate effectively, and keep clients updated with regular reports. Their proactive approach ensures smooth operations and aligns with client goals.

    Protel BPO Reviews

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    All Filters

    Call Center Services for Tanning Salon Franchise

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Jan. - Mar. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They truly understand our business and work hard to give our customers the best experience possible.”

    VP Marketing & Customer Experience, Palm Beach Tan
    Shannon Naylor
    • Retail
    • Irving, Texas
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Protel BPO provided call center services for a tanning salon franchise. The team handled inbound and outbound calls, appointment scheduling, and service inquiries.

    Call Center Services for Home Warranty & Repair Company

    • Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Jan. - Feb. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They took the time to understand our needs, followed our goals and timelines, and delivered on their promises."

    Chief Customer Officer, Oncourse Home Solutions
    Phil Edens
    • Consumer products & services
    • Chicago, Illinois
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Protel BPO provided call center services for a home warranty and repair company. The team handled customer inquiries, scheduled appointments, and provided customer support over the phone.

    Call Center Services for Healthcare Co

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Nov. 2024 - Jan. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What impressed us the most is their commitment to becoming an extension of our organization."

    VP Customer Service, CENTENE CORPORATION
    Rodney Long
    • Healthcare
    • San Marcos, Texas
    • 10,001+ Employees
    • Online Review 
    • Verified

    Protel BPO provides call center services for a healthcare company. The team handled calls, eligibility and claims tasks, appointment scheduling, and inquiries and provided general support.

    Customer Service Support for Insurance Company

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Oct. - Dec. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Protel BPO's proactiveness and transparency are highly commendable."

    Chief Customer Officer, Enhance Health
    Rick Gross
    • Insurance
    • Sunrise, Florida
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Protel BPO provided customer service support for an insurance company. The team handled customer inquiries and requests, from basic policy questions and new enrollments to more complex issues.

    Call Center Services for Hospitality Company

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Nov. 2024 - Jan. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Protel BPO's focus on both short-term fixes and long-term improvements has impressed us the most."

    Head Customer Support Operations, IHG Hotel and Resorts
    natalie beckerman
    • Hospitality & leisure
    • Windsor, England
    • 10,001+ Employees
    • Online Review 
    • Verified

    Protel BPO provides call center services for a hospitality company. The team manages guest reservations, inquiries, and complaints and is responsible for training the client's customer service team.

    Call Center Services & Customer Service for Hospitality Co

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Jan. - Sep. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Our partnership with Protel BPO started really well and was perfect throughout."

    Chief Customer Officer, Marriott International
    Peggy Roe
    • Hospitality & leisure
    • Bethesda, Maryland
    • 10,001+ Employees
    • Online Review 
    • Verified

    Protel BPO provided call center services for a hospitality company. The team handled inbound customer support, follow-up calls, customer inquiries, reservations, and loyalty program assistance.

    Call Center Services for Retail Company

    • Call Center Services
    • $50,000 to $199,999
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They go the extra mile to do their job and provide insightful information to help us improve."

    Senior Director of IT, Northern Tools + Equipment
    Mark Glover
    • Retail
    • McKinney, Texas
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    Protel BPO provides call center services for a retail company. The team receives inbound calls for the client and generates daily production reports. 

    Call Center Services for Contracting Company

    • Call Center Services
    • $10,000 to $49,999
    • May - June 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Protel BPO was a well-organized company with a strong set of leaders."

    President & CEO, Navillus Contracting
    Colin Mathers
    • Construction
    • New York City, New York
    • 501-1,000 Employees
    • Online Review 
    • Verified

    A contracting company hired Protel BPO to provide call center services. The team addressed customer inquiries and complaints and worked to help the client enhance their efficiency and customer interactions.

    Call Center Services for Utility Company

    • Call Center Services
    • Less than $10,000
    • Dec. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What impresses us the most about Protel BPO is their dedication to delivering exceptional customer service."

    Director of Customer Services, Dominion Energy
    Pam Giles
    • Utilities
    • Draper, Utah
    • 10,001+ Employees
    • Online Review 
    • Verified

    Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer service.

    Call Center & Customer Service Outsourcing for Restaurant

    • Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Mar. - Sep. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We were highly impressed with Protel Bpo all throughout the project duration."

    Director Customer Experience, Whataburger
    Frank Cerda
    • Restaurants
    • San Antonio, Texas
    • 10,001+ Employees
    • Online Review 

    Protel BPO provided call center and customer service outsourcing for a fast-food restaurant. The team’s tasks included analyzing the client's customer service processes and identifying areas for improvement.

    Locations (1)

    101 - 150

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