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Protel BPO is a nearshore contact center headquartered in Belize City, Belize, with 1,100+ seats across two delivery centers. Since 2012, we've helped leading U.S. retail, hospitality, and healthcare brands deliver great customer experiences — without the cost of domestic staffing or the friction of offshore outsourcing. English is Belize's official language, giving our agents a natural, accent-neutral advantage, and we operate in Central Time, staying in sync with U.S. business hours every single day. Behind every interaction is a real person who genuinely cares — not a script, not a bot. That's the "Hi" behind the AI. We're HIPAA and PCI-DSS compliant, and trusted by top national brands to represent them well, at scale, year after year.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
250 - 999
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Locations
Belize City, Belize
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Year founded
Founded 2013
1 Locations
- Belize City , Belize
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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Industries
- Retail
- 20%
- Dental
- 10%
- Information technology
- 10%
- Legal
- 10%
- Medical
- 10%
- Business services
- 5%
- Consumer products & services
- 5%
- Financial services
- 5%
- Manufacturing
- 5%
- Supply Chain, Logistics, and Transport
- 5%
- Telecommunications
- 5%
- Utilities
- 5%
- eCommerce
- 5%
Clients
- Small Business (<$10M)
- 50%
- Enterprise (>$1B)
- 25%
- Midmarket ($10M - $1B)
- 25%
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ProtelBPO Limited
(1)
Tony Morrison