Go Answer, 16 Reviews, Address, Data & More

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Go Answer is a leading bilingual outsourced solution for companies of all shapes and sizes. We provide live, virtual receptionist and legal intake services to thousands of small businesses and professionals, 24/7/365.

Undisclosed
Undisclosed
1,000 - 9,999
Garden City, NY
Founded 2012

Focus

Service Lines

No data have been added yet...

Call Center Services 70%
Customer Service Outsourcing 30%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 1.8 /5

What Clients Have Said

Go Answer provides a range of pricing options, including $420 per month for 500 minutes, with additional charges for extra minutes. Clients report high satisfaction and significant cost savings, with some spending upwards of $100,000 annually, indicating strong value for the services offered.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Go Answer Review Insights

Overall Review Rating

4.3

Quality 1.9
Schedule 1.9
Cost 1.8
Willing to Refer 4.4

Top Mentions

Review Highlights

Improved Lead Quality and Conversions

Clients noted a substantial increase in the quality of leads and conversions since partnering with Go Answer. Their services help clients project a professional and caring image, leading to more loyal clientele.
High Degree of Client Satisfaction

Overall, clients express a high degree of satisfaction with Go Answer's services, citing their professionalism, responsiveness, and positive impact on business operations.
Potential for Service Expansion

Some clients expressed a desire for Go Answer to expand their services, indicating satisfaction with the current offerings but a need for more comprehensive solutions.
Outstanding Communication and Project Management

Go Answer's project management and communication skills are frequently praised. Clients report timely responses and effective handling of requests, ensuring smooth project execution.
Recommendation from Previous Vendors

Several clients were introduced to Go Answer through recommendations from other vendors, indicating a positive reputation within the industry.
Dedicated and Hardworking Staff

Clients appreciate the dedication and hard work of Go Answer's staff, who are consistently described as going the extra mile to meet client needs.

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Go Answer Reviews

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Call Center Services
Less than $10,000
Oct. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We’re impressed with how professional and even-keeled their representatives are."

Aug 23, 2021

Lead Attorney & Founder, Law Firm

Anonymous

Legal
Pensacola, Florida
1-10 Employees
Phone Interview
Verified

A law firm was looking to upgrade their high-level answering services, so they hired Go Answer for their call center services. The team was instructed to have a personable and empathic method of taking calls.

Since partnering with Go Answer, the client noticed that the quality of their leads has gotten significantly better, and the Go Answer team is able to convert their customers into loyal clients. The internal stakeholders are particularly impressed with their congenial and level-headed approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner and founder of a law office. We are a civil litigation, criminal defense, and personal injury firm located in Pensacola, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Go Answer?

We needed a higher level of answering services than what we had in the past.

SOLUTION

What was the scope of their involvement?

We wanted to partner with a business that had sophisticated representatives, who could talk and make our clients feel like they weren’t just talking to an automated system. Apart from that, we didn’t want to miss any calls, and we wanted people to speak to someone who’s very well-spoken in the English language — and maybe trained to have empathy.

Additionally, we require them to take information down and ask appropriate questions since we didn’t have that before — we feel like we have that now with Go Answer.

What is the team composition?

I’ve been interacting with three different people so far. I have a dedicated manager who’s extremely professional, and the salespeople that we talked to prior to signing on, have always stayed involved — we’ve talked to them multiple times now in the past year and it’s been a good experience.

The salespeople are always super positive and enthusiastic in helping us. We’ve had a high level of service with the people we have worked with, and we are grateful for it.

How did you come to work with Go Answer?

I came across Go Answer after I hired a brand-new paralegal case manager who worked with them in the past. She had been researching different answering service options prior to coming on board, and she gave me a couple of the places she had found. We talked to a couple of different places, and I just felt that Go Answer was the best option.

How much have you invested in them?

We’ve spent around $5,000.

What is the status of this engagement?

I believe the partnership started in October 2020, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It feels like the quality of leads we’ve gotten has gone up substantially. We’ve been able to get more conversions from people, and some of them who’ve gone through Go Answer have become our clientele. When they call, they know that we’re a legitimate firm that cares greatly about giving a high level of service to every single customer — and that’s why we partnered with a great answering service.

I believe Go Answer’s work makes us look more prestigious, conscientious, and professional, I think there’s a high level of professionalism that we demonstrate by having a partner like Go Answer.

How did Go Answer perform from a project management standpoint?

Right now, we’re working on a possible project together. The way that we initiated the project was via email, which then turned into a Zoom call, and that’s where we are now —they’ve been very responsive and timely with everything they’ve done.

Sometimes, they don’t write down the full transcript after the call goes over the 10-minute mark. However, Go Answer is always transparent and prompt in providing us with the full recordings of the calls whenever we request them.

What did you find most impressive about them?

We’re impressed with how professional and even-keeled their representatives are. I’ve listened to some voice calls where the person presented very difficult situations, and Go Answer’s agents handled them with a lot of professionalism and even temperament — I think that has really stood out to me the most. They’ve also been really good at talking to people who are already upset even before calling us.

Are there any areas they could improve?

I don’t really have any criticism for them right now, because I think everything has gone very well.

Do you have any advice for potential customers?

I would advise utilizing any opportunity you can to test their product. They will give you some examples of recorded calls, and I found that the examples they gave were an accurate reflection of their service. They’ve been straight with me since day one, and they provided the service that they were selling — they really have delivered what they said they would deliver.

I don’t know what people are expecting with respect to financing and obviously, I think it can get expensive depending on how much you use them — but that can happen with anybody. With Go Answer, you get what you pay for and now, I have a high-quality answering service.

RATINGS

5.0

Call Center Services
Confidential
Aug. 2021 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 5.0

"We have a great relationship with them and we love their service."

Aug 13, 2021

Customer Service Supervisor, E-Commerce Retailer

Anonymous

Financial services
West New York, New Jersey
Phone Interview
Verified

Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.

Since partnering with Go Answer, the client increased their volume of calls from 200–2000 calls daily. The team only has a 5% abandon rate and their response time is less than 25 seconds. The internal stakeholders are mostly impressed with their reliability and communication skills.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the supervisor for the customer service department of an e-commerce retail business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Go Answer?

Go Answer is our call center during the after-hours of our business. When we originally hired Go Answer back in 2015, we needed support because we weren't happy with our previous call center — so that’s why we hired Go Answer.

Additionally, we needed chat support because we provide our services to customers through call, email, and chat, so we needed Go Answer to support most of our communication channels.

SOLUTION

What was the scope of their involvement?

They handle basically about 75% of our calls or more, from 6:00 PM–9:00 AM the following day.

What is the team composition?

During peak hours, we have about 120 agents, but during off-peak hours, we have about 60–100. However, it all depends and I think at most, we've needed about 120 agents and Go Answer handles where they situate those agents — it's usually about a 50/50 spread during peak season.

During the peak seasons, we need 60 agents on chat, 24/7, and another 60 on calls. The way the contract is with Go Answer is chat agents are considered in the bucket of dedicated agents — that means that they're only dedicated to only serving our company. They also provide us with shared agents, who take calls for us, as well as other clients.

How did you come to work with Go Answer?

Eddie (SVP), used to work for our company. He was my boss for a period of time and was actually a contractor helping us with the customer service department. He found Go Answer, and was subsequently hired by them.

How much have you invested with them?

I don't know because I only handle the volume of the work, so this would be best answered by our accounting department.

What is the status of this engagement?

We started working together in March 2015, and we continue to use them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our volume during peak season jumps from about 200–2000 calls a day. It's a drastic change for about a month and a half, or sometimes even less than three weeks — and that's where we need Go Answer most.

When it comes to the abandon rate, they only average less than 5%, while the live chat average response time for their dedicated aid agents is less than 25 seconds, ranging somewhere between 15–22 seconds. In addition to that, the average duration of calls is around five minutes.

How did Go Answer perform from a project management standpoint?

We have a ticketing system we recently introduced that notes all of the interactions, whether it's product or delivery-related. We measure that for Go Answer, and we also have another document that tracks errors.

We have a core staff for customer service, so Go Answer just intakes the information, and their average error rate is less than 3% versus tickets created. In April, I believe they only had a 1% error rate.

What did you find most impressive about them?

The main thing we find impressive is their reliability. Our previous call center prior to hiring Go Answer, wasn’t very reliable.

Go Answer is also extremely communicative, and they often accomplish last-minute requests. We have a great relationship with them and we love their service.

Are there any areas they could improve?

Maybe they can improve the disclosure on their training techniques, because that might help bridge the gap of communication and help with errors. For example, we just had a huge change in our OMS system, so we had to train everyone. I think they've mentioned it maybe once or twice in a couple of years, but we would like a bit of transparency in how they train their shared agents or a dedicated agent.

What does the training look like? Or what happens after they train our trainers? Maybe that's something we can work on as partners if things need to be changed or tweaked.

Any advice for potential customers?

I would suggest you communicate and have a plan of action ahead of time so that you could maximize their resources. Additionally, you should always have frequent or weekly meetings with them, and set up an agenda so that you could go through all your talking points.

RATINGS

5.0

Call Center Services
$50,000 to $199,999
July 2019 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We’re delighted with their services — the team is super responsive to our customers."

Jul 29, 2021

Law Firm Administrator, Parker Waichman LLP

Annmarie George

Legal
New York City, New York
51-200 Employees
Phone Interview
Verified

Go Answer provides after-hours answering services to a law firm. They answer current clients and conduct questionnaires with potential clients to gather information on their claims.

Go Answer has done a great job of being responsive to the firm's customers, successfully reducing the client's workload. Additionally, the team is dedicated and eager to fulfill the client's needs. Their excellent project management and communication skills further ensure the project's success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the law firm administrator at Parker Waichman LLP. We handle personal injury claims.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Go Answer?

We needed a new after-hours answering service after our previous vendor increased their fees.

SOLUTION

What was the scope of their involvement?

Go Answer provides after-hours answering services. They handle messages from current clients and potential clients. For the latter, the team goes through a brief questionnaire to get more information on the caller’s potential claim.

What is the team composition?

We work with four teammates.

How did you come to work with Go Answer?

One of the vendors we were working with introduced us to Go Answer.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

The project started in July 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re delighted with their services — the team is super responsive to our customers, which we appreciate. Overall, Go Answer’s help has allowed us to focus on our other efforts.

How did Go Answer perform from a project management standpoint?

Their project management is excellent. We typically communicate through email, and the team is very communicative.

What did you find most impressive about them?

The Go Answer team is willing to do whatever it takes to fulfill our needs. Whenever we ask them to do anything, they do it.

Are there any areas they could improve?

They could improve how they handle bilingual calls.

Do you have any advice for potential customers?

Keep your lines of communication open and make sure to onboard them well.

RATINGS

4.5

Call Center Services
$50,000 to $199,999
Feb. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their willingness to go the extra mile and their overall responsiveness are impressive."

Aug 18, 2021

Security & Facility Manager for Bank

Tim Kile

Financial services
Kansas City, Missouri
201-500 Employees
Online Review
Verified

A bank needed a reliable cost-effective roll-over receptionist and call center services to give customers human assistance even during times of high call volume. They hired Go Answer for the project.

The Go Answer team's efficient operations allowed the company to save as much as 60% of their costs as compared to their last call center vendor. The company describes the team's responsiveness as outstanding and singles it out as their most impressive trait as a vendor.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the security and facility manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Go Answer, and what were your goals??

We wanted to provide our customers with the ability to speak to a person rather than a machine during our heavy call times and needed a reliable cost-effective roll-over receptionist service.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Go Answer based on customer reviews and cost.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide receptionist service 24/7 for our organization.

Who did you work with and what was the feedback process like?

I worked with Andrew Lupo to get the account set up and he was a pleasure to work with. He answered my calls sometimes at 10 pm at night with random requests.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Currently, we have reduced our cost by 66% from our last receptionist service. My account manager Michelle Adamo is always there to help and immediately implements my requests with her team.

Describe their project management style, including communication tools and timeliness.

Outstanding communication and response. Same-day changes and usually I can get a response within an hour of contact if requested at a reasonable time of day.

What did you find most impressive or unique about this company?

Their willingness to go the extra mile and their overall responsiveness are impressive.

Are there any areas for improvement or something they could have done differently?

N/A

RATINGS

5.0

Call Center Services
$1,000,000 to $9,999,999
Jan. 2016 - Ongoing

4.0

Quality: 4.0

Schedule: 4.5

Cost: 3.5

Willing to Refer: 4.0

"Working with them is excellent and avoids several headaches."

Dec 22, 2017

Human Resources Senior Manager, Enterprise

Anonymous

Other Industry
Manassas, Virginia
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use their services to have good service and savings in personnel.

What is the volume of inbound calls your company was handling per day?

It is an average of 350 per day.

What were your company’s goals for the partnership with this service provider?

Our goal was to provide a better service.

SOLUTION

What does this service provider provide for you on a normal basis?

They offer us good customer service and savings on hired personnel.

Could you describe this service provider's pricing structure and how they bill you?

It is 500 minutes and $420 per month plus $0.95 for each additional minute.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They provide good service.

How much time and money do you estimate that this service provider saves you each month?

We save approximately $1,500 a month.

Based on your experience, what takeaways can you share about working with this service provider?

Working with them is excellent and avoids several headaches.

What do you think are the strengths of this service provider?

Their strength is their fast and effective attention.

Where do you think this service provider can improve?

I think they could expand more.

RATINGS

4.0

Call Center Services
$10,000,000 +
Jan. 2016 - Ongoing

4.0

Quality: 3.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.5

"They make work life easier."

Nov 2, 2017

Director of IT, Hospitality Company

Anonymous

Hospitality & leisure
Pittsburgh, Pennsylvania
51-200 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We had too many phone calls and we had cut down on the telecommunications department.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

150

What challenge were you trying to address with the service provider?

Our primary goal was saving money on labor.

SOLUTION

What was the scope of the service provider's involvement?

They cut down on our time spent with phone calls.

Could you describe the pricing structure and how they billed you?

They send us a monthly bill based on the amount of phone call time used.

How did you come to work with this service provider?

Our vendor recommended them.

How would you assess the service provider for answering calls, customer service, and communication?

They aren't as experienced as our staff, but but they cut down on labor costs. If they don't know something, there's a forwarding number for them to use.

How much time, in hours, does this service provider save you each month?

31.

How much money does this service provider save you each month?

I'm not sure. Each reel communicator is on $12 per hour.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They make work life easier.

What are the service provider's strengths?

They can handle the volume of calls well.

How can the service provider improve?

They could be more personal towards our standards.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.

RATINGS

4.0

Call Center Services
Confidential
Feb. 2017 - Ongoing

4.0

Quality: 3.5

Schedule: 3.5

Cost: 1.5

Willing to Refer: 4.0

"Their employees work very hard."

Aug 12, 2017

Marketing Manager, Financial Firm

Anonymous

Financial services
Winter Garden, Florida
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We need it to do our core job.

How many inbound calls did your company handle every day?

It was about 50% of the total calls.

What challenge were you trying to address with the service provider?

We wanted our call process to be smoother.

SOLUTION

What was the scope of the service provider's involvement?

They answer numerous phone calls.

Could you describe the pricing structure and how they billed you?

They provide monthly billing.

How did you come to work with this service provider?

We found them using an online search.

How would you assess the service provider for answering calls, customer service, and communication?

They are very good.

How much time and money does this service provider save you each month?

The savings are over $1,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their employees work very hard.

What are the service provider's strengths?

The strength is hardworking employees.

What areas can the service provider improve?

They could offer cheaper prices.

How long has your company been working with this service provider?

We started February 16, 2017.

How much money do you spend annually with this service provider?

I prefer not to answer.

RATINGS

4.0

Call Center Services
Less than $10,000

3.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 3.0

"It's easy to use for both us and our customers."

Jun 22, 2017

Associate, Administration

Anonymous

Healthcare
Chicago, Illinois
1-10 Employees
Survey Response

Call Center Services
Less than $10,000

4.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.0

"The executive board voted this service was the best value for the money and provided all the services we need."

Jun 22, 2017

Owner, Customer Service

Anonymous

Healthcare
South Milwaukee, Wisconsin
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

3.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"An answering service is the best thing you can get to keep your business stable and running smoothly."

Jun 22, 2017

Manager, Other

Anonymous

Healthcare
Portland, Oregon
11-50 Employees
Survey Response

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Verified Client Reviews: 16

Overall Review Rating: 4.3

Source: Clutch

Last Updated: August 23, 2021

Business Entity

Business Entity Name	1888GOANSWER, LLC
Source	New York Department of State
Jurisdiction of Formation	New York
Date of Formation	July 11, 2016
Status	Active
Last Updated	November 2, 2021
ID	4975203

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

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2 Languages that we service

2 Timezones that we service

1 Locations

Focus

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Go Answer Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Improved Lead Quality and Conversions

High Degree of Client Satisfaction

Potential for Service Expansion

Outstanding Communication and Project Management

Recommendation from Previous Vendors

Dedicated and Hardworking Staff

Reviews mentioning:

Go Answer Reviews

Call Center Service for Law Firm

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OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Answering Services for Personal Injury Law Firm

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RESULTS & FEEDBACK

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Call Center Service for Bank

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RESULTS & FEEDBACK

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Customer Relations Support for Enterprise

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Live Answering Help for Healthcare Company

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Go Answer Was the Best Value

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Business Entity

Credit Report Results

Locations (1)