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Go Answer is a leading bilingual outsourced solution for companies of all shapes and sizes. We provide live, virtual receptionist and legal intake services to thousands of small businesses and professionals, 24/7/365.

  • Undisclosed
  • Undisclosed
  • 1,000 - 9,999
  • Garden City, NY
  • Founded 2012

2 Languages that we service

  • English
  • Spanish

2 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)

1 Locations

  • Garden City , NY
Total Reviews
16
Average Referral Rating
4.4 /5
Most Common Project Size

Focus

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    Go Answer Review Insights

    Overall Review Rating

    4.3
    • Quality 1.9
    • Schedule 1.9
    • Cost 1.8
    • Willing to Refer 4.4

    Top Mentions

    Review Highlights

    • High Degree of Client Satisfaction

      Overall, clients express a high degree of satisfaction with Go Answer's services, citing their professionalism, responsiveness, and positive impact on business operations.

    • Effective Call and Chat Management

      Go Answer handles a high volume of calls and chat support efficiently, with low abandon rates and quick response times. This capability is particularly beneficial during peak seasons for clients.

    • Responsive and Reliable Service

      Go Answer is praised for their responsiveness and reliability. Clients appreciate their willingness to handle last-minute requests and their consistent communication, which contributes to smooth project management.

    • Potential for Service Expansion

      Some clients expressed a desire for Go Answer to expand their services, indicating satisfaction with the current offerings but a need for more comprehensive solutions.

    • Professionalism in Handling Difficult Situations

      Clients commend Go Answer for their professionalism and even temperament in handling difficult or upset callers, showcasing their ability to manage challenging situations effectively.

    • High-Quality Answering Services

      Several reviews highlight Go Answer's ability to provide sophisticated and empathetic answering services, making clients feel valued. Their representatives are professional and well-spoken, contributing to an improved perception of the client companies.

    Go Answer Reviews

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    Call Center Services for E-Commerce Retailer

    • Call Center Services
    • Confidential
    • Aug. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We have a great relationship with them and we love their service."

    Customer Service Supervisor, E-Commerce Retailer
    Anonymous
    • Financial services
    • West New York, New Jersey
    • Phone Interview 
    • Verified

    Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.

    Answering Services for Personal Injury Law Firm

    • Call Center Services
    • $50,000 to $199,999
    • July 2019 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We’re delighted with their services — the team is super responsive to our customers."

    Law Firm Administrator, Parker Waichman LLP
    Annmarie George
    • Legal
    • New York City, New York
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Go Answer provides after-hours answering services to a law firm. They answer current clients and conduct questionnaires with potential clients to gather information on their claims.

    Call Center Service for Bank

    • Call Center Services
    • $50,000 to $199,999
    • Feb. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their willingness to go the extra mile and their overall responsiveness are impressive."

    Security & Facility Manager for Bank
    Tim Kile
    • Financial services
    • Kansas City, Missouri
    • 201-500 Employees
    • Online Review 
    • Verified

    A bank needed a reliable cost-effective roll-over receptionist and call center services to give customers human assistance even during times of high call volume. They hired Go Answer for the project.

    Customer Relations Support for Enterprise

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Jan. 2016 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    4.0

    "Working with them is excellent and avoids several headaches."

    Human Resources Senior Manager, Enterprise
    Anonymous
    • Other Industry
    • Manassas, Virginia
    • 5,001-10,000 Employees
    • Survey Response 

    Telecommunications Services for Hospitality Company

    • Call Center Services
    • $10,000,000 +
    • Jan. 2016 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.5

    "They make work life easier."

    Director of IT, Hospitality Company
    Anonymous
    • Hospitality & leisure
    • Pittsburgh, Pennsylvania
    • 51-200 Employees
    • Survey Response 

    Numerous Answering Services for Financial Firm

    • Call Center Services
    • Confidential
    • Feb. 2017 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    3.5
    Cost
    1.5
    Willing to Refer
    4.0

    "Their employees work very hard."

    Marketing Manager, Financial Firm
    Anonymous
    • Financial services
    • Winter Garden, Florida
    • 5,001-10,000 Employees
    • Survey Response 

    Live Answering Help for Healthcare Company

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "It's easy to use for both us and our customers."

    Associate, Administration
    Anonymous
    • Healthcare
    • Chicago, Illinois
    • 1-10 Employees
    • Survey Response 

    Go Answer Was the Best Value

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "The executive board voted this service was the best value for the money and provided all the services we need."

    Owner, Customer Service
    Anonymous
    • Healthcare
    • South Milwaukee, Wisconsin
    • 11-50 Employees
    • Survey Response 

    Great Plans and Pricing

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "An answering service is the best thing you can get to keep your business stable and running smoothly."

    Manager, Other
    Anonymous
    • Healthcare
    • Portland, Oregon
    • 11-50 Employees
    • Survey Response 

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    16
    Overall Review Rating
    4.3
    Source
    Clutch
    Last Updated
    August 23, 2021
    Business Entity
    Business Entity Name 1888GOANSWER, LLC
    Source New York Department of State
    Jurisdiction of Formation New York
    Date of Formation July 11, 2016
    Status Active
    Last Updated November 2, 2021
    ID 4975203
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

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