Arise

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need these services for all the call traffic we receive.

What was the volume of outbound calls your company was handling per day?

I'm unclear on that. A few hundred.

What challenge were you trying to address with the service provider?

To have help with our calls.

SOLUTION

What was the scope of the service provider's involvement?

They deal with appointments and call waiting.

Could you describe the service provider's pricing structure and how they billed you?

Our payments are deducted from our bank.

How did you come to work with this service provider?

We heard about them from a partnering company.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are awesome and helpful.

How much time, in hours, does this service provider save you each month?

I'm unsure of this.

How much money does this service provider save you each month?

$100 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There are no cons, but they are very reliable.

What are the service provider's strengths?

Their reliability is their greatest strength.

How can the service provider improve?

I am unsure.

How long has your company been working with this service provider?

We began in 2014, and it's ongoing

How much money do you spend annually with this service provider?

$1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

I used this because they had a great reputation.

What was the volume of outbound calls your company was handling per day?

We were handling 1% of calls.

What challenge were you trying to address with the service provider?

Our goal was to achieve more benefits.

SOLUTION

What was the scope of the service provider's involvement?

They provide marketing services.

Could you describe the service provider's pricing structure and how they billed you?

I'm not sure about these details.

How did you come to work with this service provider?

We found them through an online search. They have a really good reputation.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

Arise has the ability to care for this organization.

How much time, in hours, does this service provider save you each month?

9 hours.

How much money does this service provider save you each month?

$2,000 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's been a very good experience.

What are the service provider's strengths?

They are helpful.

How can the service provider improve?

No need to improve. It's perfect.

How long has your company been working with this service provider?

We began in 2006, and it's ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We used to do it in-house.

How many outbound calls did your company handle every day?

About 35 daily.

What challenge were you trying to address with the service provider?

We needed sales help.

SOLUTION

What was the scope of the service provider's involvement?

They do appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We have a package deal.

How did you come to work with this service provider?

We found them on an online search.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They do it well.

How much time and money does this service provider save you each month?

Maybe $5,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their customer service is good.

What are the service provider's strengths?

Communication is strong.

What areas can the service provider improve?

There are no improvements.

How long has your company been working with this service provider?

It's been six months.

How much money do you spend annually with this service provider?

It's $10,000 to $49,999 per year.