ELEVATE YOUR COSTUMER

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500.

Arise is rated A+ by the Better Business Bureau.
 

 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
1994
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Miramar, FL
headquarters
other locations
  • Atlanta, GA
    United States
  • Orlando, FL
    United States
  • Canada

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
Industry focus
  • Health Care & Medical
  • Hospitality & leisure
  • Information technology
Voice/Call Center Services

Reviews

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Appointment Setting for Small Marketing Agency

"Communication is strong."

Quality: 
3.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Employee, Small Marketing Agency
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We used to do it in-house.

How many outbound calls did your company handle every day?

About 35 daily.

What challenge were you trying to address with the service provider?

We needed sales help.

SOLUTION

What was the scope of the service provider's involvement?

They do appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We have a package deal.

How did you come to work with this service provider?

We found them on an online search.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They do it well.

How much time and money does this service provider save you each month?

Maybe $5,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their customer service is good.

What are the service provider's strengths?

Communication is strong.

What areas can the service provider improve?

There are no improvements.

How long has your company been working with this service provider?

It's been six months.

How much money do you spend annually with this service provider?

It's $10,000 to $49,999 per year.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Call Waiting Support for Telecommunications Service

"They are very reliable."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
2014 - Ongoing
The Reviewer
 
51-200 Employees
 
Chicago, Illinois
IT Manager, Telecommunications Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need these services for all the call traffic we receive.

What was the volume of outbound calls your company was handling per day?

I'm unclear on that. A few hundred.

What challenge were you trying to address with the service provider?

To have help with our calls.

SOLUTION

What was the scope of the service provider's involvement?

They deal with appointments and call waiting.

Could you describe the service provider's pricing structure and how they billed you?

Our payments are deducted from our bank.

How did you come to work with this service provider?

We heard about them from a partnering company.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are awesome and helpful.

How much time, in hours, does this service provider save you each month?

I'm unsure of this.

How much money does this service provider save you each month?

$100 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There are no cons, but they are very reliable.

What are the service provider's strengths?

Their reliability is their greatest strength.

How can the service provider improve?

I am unsure.

How long has your company been working with this service provider?

We began in 2014, and it's ongoing

How much money do you spend annually with this service provider?

$1,000 to $4,999.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Marketing Services for Manufacturing Company

"Arise has the ability to care for this organization."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2006 - Ongoing
The Reviewer
 
501-1000 Employees
 
Pendleton, Oregon
Sales Manager, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

I used this because they had a great reputation.

What was the volume of outbound calls your company was handling per day?

We were handling 1% of calls.

What challenge were you trying to address with the service provider?

Our goal was to achieve more benefits.

SOLUTION

What was the scope of the service provider's involvement?

They provide marketing services.

Could you describe the service provider's pricing structure and how they billed you?

I'm not sure about these details.

How did you come to work with this service provider?

We found them through an online search. They have a really good reputation.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

Arise has the ability to care for this organization.

How much time, in hours, does this service provider save you each month?

9 hours.

How much money does this service provider save you each month?

$2,000 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's been a very good experience.

What are the service provider's strengths?

They are helpful.

How can the service provider improve?

No need to improve. It's perfect.

How long has your company been working with this service provider?

We began in 2006, and it's ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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