Triniter BPO

Introduce your business and what you do there.

I'm the co-founder of Autowash Today. We offer car wash services and interior and exterior design. We have 30 employees currently working and are located in New York.

What challenge were you trying to address with Triniter BPO?

We wanted a 24/7 customer support person.

What was the scope of their involvement?

Triniter BPO is responsible for customer support. We initially gave them a script to follow. If they have any questions, they ask my assistant, and we tell them what to do.

It's a straightforward process; they just have to pick up calls and answer our customers’ questions. Also, they schedule appointments for the carwash and design services.

What is the team composition?

So far, we’ve worked with three people from their team.

How did you come to work with Triniter BPO?

One of my friends referred them to me.

How much have you been invested with them?

As of now, we’ve invested around $25,000 in this partnership.

What is the status of the engagement?

We began our partnership in February 2021, and we're still working together.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their service is excellent. We haven’t had any negative comments from our clients. We’re very happy with how Triniter BPO handles our customers.

How did Triniter BPO perform from a project management standpoint?

I don't usually communicate with them directly. I instruct my assistant, and they coordinate with the customer support person. Nonetheless, we monitor the project daily. We don't track time because it's a full-day shift. We went for a full-time plan, so don’t take any breaks.

We mainly communicate via emails and phone calls.

What did you find most impressive about them?

They have the best deal at this price.

Are there any areas they could improve?

I don't have any complaints about their services.

Any advice for potential customers?

I will gladly refer Triniter BPO to my friends who need customer support services because they’re killing it.

Introduce your business and what you do there.

I’m the CEO of Answering Services, an outsourcing company.

What challenge were you trying to address with Triniter BPO?

We needed a BPO partner to do outbound calls for us. 

What was the scope of their involvement?

We provide them with our leads, and they call those leads to discuss the real estate properties we’re selling. We gave them scripts at the start of the engagement. 

What is the team composition?

Mario (CEO) is my point of contact.

How did you come to work with Triniter BPO?

Triniter was referred to me through word-of-mouth. I researched about their company and saw good reviews. I gave them a try, and they did not disappoint. 

How much have you invested with them?

We’ve spent $25,000.

What is the status of this engagement?

We started working together in July 2019, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We had ups and downs during the first two months. However, when we addressed the issues and reiterated our expectations on KPIs and metrics, I saw a change in their performance. I’m impressed with their improvements, and right now, I’m pretty happy with Triniter’s services.

We expect them to have at least one good appointment daily, but they deliver two most of the time. That’s good because it’s difficult to get a person to stay on the phone and get an appointment with our real estate agent for a presentation. The amount fluctuates, but they maintain at least 1–2 leads daily — that’s exactly what we’re looking for. 

How did Triniter BPO perform from a project management standpoint?

We use Espresso Agent to collaborate, and it has all our leads and database in it. Meanwhile, we communicate through TextNow. 

What did you find most impressive about them?

They are honest. I tried other vendors in the past, and they leaked our leads and robbed our data. Triniter is not like that — they’re transparent and credible throughout the process. 

Are there any areas they could improve?

They can increase the appointments they deliver to us by around 3–4 per day. They can add experienced real estate appointment setters on their team; we don’t mind adding more seats, as long as they can increase their overall output. That said, they’re doing a good job. 

Do you have any advice for potential customers?

You can give your complete trust to Triniter. Give them a try, and you will not be disappointed. If anyone is looking for someone to deliver real estate appointments, Triniter is the agency to try. 

Introduce your business and what you do there.

I’m the senior delivery manager of a data management outsourcing firm.

What challenge were you trying to address with Triniter BPO?

We needed technical support so we hired Triniter BPO.

What was the scope of their involvement?

They provided back-office technical support. They did tax services, findings, and reviews for us.

What is the team composition?

There were 20 people working with us.

How did you come to work with Triniter BPO?

I was working with another company and we got to know about Triniter BPO.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We worked together from May–November 2020.

What evidence can you share that demonstrates the impact of the engagement?

The work they provided us was good. The quality of the work was good, and they delivered what we asked for on time. Everything we requested was delivered and was really detailed. 

How did Triniter BPO perform from a project management standpoint?

Their project management skills were good. I would call them whenever needed, and we communicated once a week or whenever required.

What did you find most impressive about them?

Their services were good and really prompt — they were a good company to work with.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

I don’t have any advice since their services were good and they gave excellent support.

Introduce your business and what you do there.

I’m the general manager of an accounts management and financial consulting company. We provide clients with an app through which they can manage their financials.

What challenge were you trying to address with Triniter BPO?

We were in need of data entry work for our client accounts.

What was the scope of their involvement?

Triniter BPO provides us with data entry services. Depending on the client, we have different file types and formatting specifications. We use Excel sheets and things like that. The data include tax and investment information.

What is the team composition?

I’ve worked solely with their project manager and he assigns between 20–24 people for the data entry work.

How did you come to work with Triniter BPO?

I found them on Google and had a free consultation with their team. 

How much have you invested with them?

We’ve spent around $25,000 on their services.

What is the status of this engagement?

Our first project with Triniter BPO ran between November 2018–November 2019. Now, we’re continuing to work with them.

What evidence can you share that demonstrates the impact of the engagement?

Triniter BPO is doing a good job. They’ve given us a lot of ideas on how to manage the files. Our clients are totally satisfied with their work, and we’ve gotten more clients as a result.

How did Triniter BPO perform from a project management standpoint?

They often finish before the deadlines, and they tell us in advance when a job will take longer to complete. They’re pretty calculated and know how much time they need for the work. We prefer to communicate through phone calls, but we also use email. 

What did you find most impressive about them?

They’re a very dedicated team — they always give us suggestions to improve the work.

Are there any areas they could improve?

No, they’re good to work with.  

Do you have any advice for future clients of theirs?

Triniter BPO is a good option for data entry work. They prepare the files fully on their end, so I don’t have any suggestions in this sense. 

This review was published on January 1, 2021.

General Manager, Financial Management Firm

Financial Services

11-50 Employees

United States

$10,000 to $49,999

Jun 2018 - Ongoing

Project summary

Triniter BPO developed an iOS application for a financial management and consulting firm. The app helps clients manage their finances and provides investment advice. They continue providing maintenance support.

Feedback summary

The iOS app successfully launched, receiving positive feedback from users. There are plans for an Android version. The team at Triniter BPO is timely, communicative, and accommodating. Customers can expect a dedicated app development partner. 

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of an accounts management and financial consulting company. We provide clients with an app through which they can manage their financials.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Triniter BPO?

We went to Triniter BPO to develop our app.

SOLUTION

What was the scope of their involvement?

Triniter BPO developed our app for iOS. Clients use it for finance management, tax filing, and investment advice.

They’re providing maintenance, and we’re looking to build an Android version.

What is the team composition?

Mario (COO) is our project lead.

How did you come to work with Triniter BPO?

I found them on Google and requested a free consultation. After an interview with their technical team, I liked their offer and what they had to say.

How much have you invested with them?

We’ve spent $45,000 on the app development.

What is the status of this engagement?

Our ongoing engagement with Triniter BPO started in mid-2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a successful launch, and clients are commenting on how useful the app is. We’ve received more clients through the app that Triniter BPO delivered.

How did Triniter BPO perform from a project management standpoint?

The team finished before the deadline we set. We communicate through email, and we call them for anything urgent.

At the beginning of the project, we had a couple of calls. Since then, we communicate as needed. They give us regular updates, and we schedule meetings if we need anything more.

What did you find most impressive about them?

Their dedicated team has great communication skills. There’s always someone available if we need something.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

For app development, Triniter BPO is a great choice. My advice is to go ahead with a consultation call. They will guide every step, so there’s no special preparation required.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

This review was published on January 1, 2021.

Mario Suntar

CEO, Ark Solutions

IT Services

11-50 Employees

Chennai, India

Less than $10,000

Jul 2019 - Ongoing

Project summary

Triniter BPO (operating as WoodBows) provided experienced virtual assistants who worked on a complex data processing project. They continue to help with other initiatives.

Feedback summary

Triniter BPO (operating as WoodBows) delivered outstanding results within a tight deadline. Their accuracy, customer service, and project management set them apart from other vendors.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Ark Solutions. We specialize in outsourcing and providing services such as customer support, telemarketing, healthcare solutions, and benefits administration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WoodBows?

We needed to outsource a project in the healthcare industry. It had to be completed within seven business days.

SOLUTION

What was the scope of their involvement?

WoodBows provided virtual assistants who worked on data processing transactional parts. They had to process multiple transactions from different source files then enter results into a CRM system.

The process has been quite simple. First, we select the plan, and they explain the services that are going to be offered. They then assign a virtual assistant for us within 48 hours of our initial discussion. They take on the work the same day we assign them to an account.

 What is the team composition?

They have experienced virtual assistants. We also work with an account manager from WoodBows.

How did you come to work with WoodBows?

I came across them through a Google search. I discussed our needs with them, and things took off from there. They specialize in providing virtual assistants who have over 10 years of experience in different domains.

How much have you invested with them?

We’ve spent less than $10,000 on their services.

What is the status of this engagement?

We started working together in July 2019, and the work is ongoing. The first project ran for 6–8 weeks. Once that was done, we started working on another project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

WoodBows’ virtual assistants are extraordinarily good in terms of gathering requirements and working towards the project. They made sure that our first project was a successful and quality closure. They were also ahead of time on their delivery.

We got an excellent solution and were able to deliver it to our client on time. They’ve met 99.95% of the service level agreements.

How did WoodBows perform from a project management standpoint?

We were able to track the progress daily. Their project management is top-notch. We communicate via email and phone. If we need clarification or have questions, they respond quickly. They are customer-focused.

What did you find most impressive about them?

They deliver things in an efficient and timely manner, which is spectacular. Plus, their accuracy and quality are good.

Are there any areas they could improve?

No, everything is good. I’m happy to be a reference point for them.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

Introduce your business and what you do there.

I’m the founder of Sprout-Flowers, a Florida-based website design and maintenance company. We mostly work with WordPress.

What challenge were you trying to address with Triniter BPO?

Clients come to us with their websites if they want to make any updates or changes. We have over 2,000 clients. We are getting emails all the time so we decided we’d like to have an app where they could go to their profile, log their service request, and our technicians could go in and check it out.

What was the scope of their involvement?

They developed our iOS and Android app. It’s also on Windows. We have app developers in-house as well. We were really clear about what we wanted, how the app should look, and what the functions should be. We gave them a hand sketch of how the app should look when they log in and when they get into the app as well.

They created an in-progress status, completed status, we need more information status, etc. There are different things that need to be taken care of on the websites. We both came up with a plan and we were pretty clear with what we wanted.

What is the team composition?

There were three people including an app developer, a project manager, and another person. Later, we had a UX/UI person and a marketing person so we could use our app for marketing purposes as well.

How did you come to work with Triniter BPO?

We did an online search and found different software companies. There was an article on Triniter BPO and that they were the best. They weren’t the only ones that we contacted, though; we got quotes from all the companies and Triniter BPO was pretty reasonable. They asked the right questions when we talked to their salesperson.

How much have you invested with them?

We spent $24,000 with them.

What is the status of this engagement?

We worked together from February 2019 until February 2020.

What evidence can you share that demonstrates the impact of the engagement?

In the past, it would take three hours to resolve a client’s web issue because we’d have to respond to them through email and they’d get back to us. Since the app, it came down to 3-4 minutes. They sent a query and our person would get notified and then get right to fixing it. It has had a great impact. We’ve been able to help more clients; it’s a lifesaver for us.

How did Triniter BPO perform from a project management standpoint?

They said it’d take 1 ½ years but they were able to finish it within a year thanks to their project manager. He talked with us and updated the status every day. We would just call the project manager. If we didn’t call, he would call us in the morning and update us quickly on what was going on.

What did you find most impressive about them?

Their cost was impressive. We got quotes from a few different companies. They were more affordable. They also asked the right questions. They knew what they were doing. They’re a good company.

Are there any areas they could improve?

No, there’s nothing I’d have them improve. I’ve only talked to four people in the company and those four people are really good.

Do you have any advice for potential customers?

Tell them exactly what you want. They’ll get it done for you. You can talk to their project manager as much as you want. He will help you out and get the work done for you.

Introduce your business and what you do there.

We offer support services to telecom companies.

What challenge were you trying to address with Triniter BPO?

We went to Triniter BPO for IT support. We have an internal IT team but don’t have sufficient people.

What was the scope of their involvement?

Triniter BPO mostly offers remote desktop support for our employees. We call them whenever we have an issue, such as generating reports with Microsoft Excel. They have a standard operating procedure for handling issues.

What is the team composition?

We’ve worked with 40–50 of their employees across the five-year relationship. Mario (COO) and Stephen (Operations Manager) are our main points of contact.

How did you come to work with Triniter BPO?

We found them online and had a conversation with Mario. Their offer seemed promising, so we went ahead with them.

How much have you invested with them?

We’ve invested between $20,000–$25,000.

What is the status of this engagement?

We started working with them around May 2015, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been using Triniter BPO for a long time and all our employees like their work. That’s why we’re continuing to use their services. They’re available whenever we need them.

How did Triniter BPO perform from a project management standpoint?

We mainly use email and schedule calls with them as needed. Our team works between 9–6 our time but they extend their service beyond this. We primarily use English to communicate.

What did you find most impressive about them?

It’s their reliability and availability.

Are there any areas they could improve?

No, there aren’t any major improvement points.

Do you have any advice for future clients of theirs?

Other companies can rely on Triniter BPO. They offer good services, which is why I accepted giving this review in the first place.

Please describe your company and your position there.

It is a silo manufacturing company with projects running in the Yorkshire, UK, India and Scotland. I was a senior design engineer managing the projects in the UK and India.

For what projects/services did your company hire Triniter BPO?

We wanted engineering customer support professionals to take care of our clients in the UK and India. So, we hired Triniter after a long-interview process. Turns out we became a long-term business partners ever since.

What were your goals for this project?

When we install a silo and piping system, there are million of things that can go wrong. Also, our clients will have bunch of questions at the beginning. So, we wanted to hire quality professionals to take care of our customer support.

How did you select Triniter BPO?

We simply researched top BPO companies. There are quite a number of websites named Triniter BPO at the top position such as Time Doctor and GoodFirms to name a few. So, we requested for RFQ from them.

Describe the project in detail.

After we installed a silo for our clients in Chennai and Yorkshire, UK we needed customer support professionals to take care of clients' questions. At first, we hired a different company which didn't go well. So, we did a lot of research on the internet and selected Triniter. From the beginning itself, they proved that we selected the right company. The clients were happy to have them on board as well.

What was the team composition?

They have their staffs working 24/7 obviously as we needed 24/7 support. Each team has a manager and director who will take care of the higher-level management for us.

Can you share any outcomes from the project that demonstrate progress or success?

I can say, they personally saved me a lot of headaches. Because, every time something went south, the client used to call me and our team before we took Triniter on board. So, we had to make a special trip to see what was the issue and how we can solve them. However, when we hired Triniter, their engineering BPO team learned about our entire process within 30 days. We evaluated them for about two months. The clients gave us an excellent feedback about their work.

How effective was the workflow between your team and theirs?

At first, we took them in our office just to make sure they are doing a good job. Their manager Mario is dedicated and took care of our projects like his. When we had a little hiccup in the process, we just called Mario and he took care of them for us mostly within a day.

What did you find most impressive about this company?

Their honesty and dedication. As I mentioned, before we took them on board, we tried a lot of different companies. So, I can say the honesty and dedication they showed was no match for others.

Are there any areas for improvement?

Their support team may need to take some rest once in a while. I have seen their manager working 24 hours straight once.

Introduce your business and what you do there.

I’m the director of operations for Spec Lead Industrial Services. We're an industrial service provider based in India, focused on materials and data management.

What challenge were you trying to address with Triniter BPO?

We were looking for someone that could help us with data management and customer support.

What was the scope of their involvement?

Triniter BPO is supporting us with professional data projects, including customer support.

What is the team composition?

We’re working with around 50 people from Triniter BPO: 30 for customer support and 20 in the data management sector.

How did you come to work with Triniter BPO?

I came to know them through a reference.

How much have you invested with them?

We’ve invested around $1 million.

What is the status of this engagement?

We started working with Triniter BPO around August 2020, and it’s an ongoing project.

What evidence can you share that demonstrates the impact of the engagement?

We’re completely relieved of handling data now. It’s being handled seamlessly by Triniter BPO. We have no complaints so far on the customer support side. Their agents are well trained.

How did Triniter BPO perform from a project management standpoint?

They’ve assigned a dedicated project manager for all our projects, who’s our sole point of contact. That makes things very easy for us.

What did you find most impressive about them?

They’re a professional and reliable company. We find them to be a flexible team that understands our process well, which is the most important part. 

Are there any areas they could improve?

I’d say they’re the best in the market. I have no improvement points to mention. 

Do you have any advice for future clients of theirs?

We've tried some well-known and bigger companies, but we had bad experiences. Triniter BPO is a good option for us, and they have very reasonable costs.

Introduce your business and what you do there.

I’m the COO of Tweedmag.org, an online sales platform where we sell electronic products. We sell books from multiple authors and a lot of electronic gadgets from Amazon.

What challenge were you trying to address with Triniter BPO?

We had seasonal offers where we obtained a lot of sales so there was a lot of communication that was flooding in. We needed to hire someone to handle the customer support for us.

What was the scope of their involvement?

They provided email and chat customer support services. They had chat support from 8am-5pm EST. Part of their responsibility was to make sure their agents were available during that time. During the holidays, we also made that seven days a week. They even worked from Monday-Sunday and supported this project.

What is the team composition?

They had four customer support people and one team leader. There was a project manager as well.

How did you come to work with Triniter BPO?

They were referred to us by a friend.

How much have you invested with them?

We spent $1,500.

What is the status of this engagement?

Our engagement ran from January 2019–April 2020.

What evidence can you share that demonstrates the impact of the engagement?

They did well. Initially, when I handed it off, we had a lot of escalations and backlogs in terms of responses from the customers that did a lot of shopping through our platform. It was very challenging for them when they took on the complete project but, eventually, it was stabilized in a couple of days and they did really fantastic.

They helped out throughout the process. We’ve paused it now and have minimal contacts — we’re waiting for Thanksgiving and Christmas and we’ll start up with them again.

How did Triniter BPO perform from a project management standpoint?

They were very proactive. We had instances where they questioned us and, in terms of refunds, they laid out a process. Their communication was very effective. Whenever we called the team lead, they made sure they were available. Their responsiveness in the services they provided was excellent. 

What did you find most impressive about them?

They were really approachable, flexible, and added a lot of value to us. Anytime we had changes in policies, they easily adapted. 

Are there any areas they could improve?

They could increase bandwidth because we make regular requests. Sometimes we need 3–4 members added to the team during the high volume. They should be prepared to scale up. In the past, they were able to meet our expectations though.

Do you have any advice for potential customers?

They’re a good place to choose if you’re looking for good customer service or call center service. I recommend them and would vouch for them.

Introduce your business and what you do there.

Our company maintains websites of about 300 clients, mostly from the US.

What challenge were you trying to address with Triniter BPO?

Our team focuses on the technical side of WordPress, and we needed help with customer support.

What was the scope of their involvement?

Triniter picks up the call whenever a client gets in touch with us. They ask about technical issues, note down website login information, and pass them down to us.

What is the team composition?

We hired three people from Triniter initially, to test them out. We hired 10 more people after a few months.

How did you come to work with Triniter BPO?

We came to know about them through an article listing a top 10 of BPO companies. Triniter was in second place, and they had affordable pricing.

How much have you invested with them?

The cost for 2020 will be around $70,000.

What is the status of this engagement?

They were already working for the company when I joined. I assume Triniter started in October 2019. The collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have to talk to clients anymore, so we can focus on just the technical side of our business. We measure Triniter’s performance through client retention rate and other KPIs.

Our client retention started increasing after working with them. Compared to a year ago, we’re up by around 500%. We run client satisfaction surveys with a five-star system, and we usually score more than four stars.

How did Triniter BPO perform from a project management standpoint?

Triniter provided an account manager that handles their team on our behalf. He gives us daily reports on what they’re doing and how many calls they've made.

What did you find most impressive about them?

We tried working with one other BPO provider, but we discontinued the relationship because our client retention rate wasn’t going up. We measure Triniter’s performance based on the results we get, and I’d say they’re doing a fabulous job.

They’re really polite and have a systematic approach. Whoever answers the call will  handle issues uniformly. They’ll ask how they can help and get all the details in order. The procedure Triniter has in place is exactly what we need, and it’s likely why we have a high retention rate.

Are there any areas they could improve?

I can’t think of anything. They’re doing their best.

Do you have any advice for future clients of theirs?

Their main strength is on the support side. Clients going to them should give clear instructions on what they want. Triniter closely follows the procedures we gave them.