Triniter BPO

Please describe your company and your position there.

I am the founder of Discoveroo, which is an outsourced sales development company, helping B2B startups find more new business opportunities.

For what projects/services did your company hire Triniter BPO?

To help me conduct research and outbound sales-related tasks.

How did you select this firm and what were the deciding factors?

This company also operates under the name 'WoodBows', offering very similar services and is run by the same team of people, with the same office address. 

After reading numerous positive online reviews about their company, I contacted WoodBows to enquire about their virtual assistant services.  Their website looks legitimate and promises that a VA will be in touch within 24 hours to begin working with you, once you have paid. 

Describe the project in detail and walk through their service package.

After an initial 'consultation call', the services WoodBows were going to provide were outlined as follows: Online research Writing emails Email management Social media management Admin tasks CRM management

How many resources from the vendor's team worked with you, and what were their positions?

One virtual assistant.

Can you share any outcomes from the engagement that demonstrate progress or success?

Once I'd decided to move forward with WoodBows, I transferred them $699 for a virtual assistant to start working immediately for my business. Once I'd paid them, they promised a call with my 'account manager' for a particular day, but they didn't call.

They then said it would happen the following day, but it failed to happen again. That's when I grew suspicious and requested a full refund, which they eventually agreed to pay. This happened at the end of March 2021, and I'm doing all I can to retrieve the money. Unfortunately, they haven't responded to me since early April 2021, despite numerous follow-ups to ask for an update. It looks like I've been scammed.

How effective was the workflow between your team and theirs?

I believe this company has scammed me out of $699.

What did you find most impressive or unique about this company?

I believe this company has scammed me out of $699.

Are there any areas for improvement or something they could have done differently?

I believe this company has scammed me out of $699.

Please describe your company and your position there.

I am the outreach campaign manager at LearnDash Academy Non-Profit organization

For what projects/services did your company hire Triniter BPO?

I was doing phone outreach, social media outreach and email outreach all by myself which was quite overwhelming. We didn't have money to hire a new guy either. So, we thought of developing an app to do the outreaching for us.

What were your goals for this project?

The app has to find the potential profiles on social media and send a custom message for us. It also has to help us with the email campaign

How did you select Triniter BPO?

We found them on Google when we looked for affordable app development company. We selected them after giving them a three-round test.

Describe the project in detail.

After we selected them, we sat together to discuss about the milestones and features. We set four different features which needed to be completed in three milestone for the span of six months.

What was the team composition?

We didn't have much budget. So, we just hired 1 backend developer, and 1 front end developer. They were managed by their team lead.

Can you share any outcomes from the project that demonstrate progress or success?

After three months, they finished the first phase using which we were able to perform email campaigns. After a month, they also finished the second phase. It was of a huge help for us to filter the social media profiles to do our outreach campaign. Within a month after that, they handed over the entire app.

How effective was the workflow between your team and theirs?

The team lead was a dedicated person. He kept a close eye on the development of the project and made sure it was delivered on time.

What did you find most impressive about this company?

Though they were affordable, their engineers had a very good knowledge of app development. They explained patiently all my silly questions during the process too.

Are there any areas for improvement?

First discovery call should be scheduled within a day. For us, it was scheduled after 2 days.

Please describe your company and your position there.

I am working IN IBM as Multiple Role like Technical Lead , APM and Scrum master.

For what projects/services did your company hire Triniter BPO?

We wanted to build an app to manage our ticketing system internally. We were paying a ton of money for the ticketing system. So, we wanted to develop our own ticketing system app which can be used on both desktop and phone.

What were your goals for this project?

We wanted to have all the features such as Employee Responsible, priority and Account type in the ticketing system which would be developed by Triniter BPO. It should also be able to accessible via desktop and phone.

How did you select Triniter BPO?

We selected Triniter BPO through internal reference. We also looked at a couple of more companies. However, Triniter BPO’s cost was the most reasonable among others.

Describe the project in detail.

Our need was quite simple. We wanted to develop a ticket system software and app similar to what we use currently. Since we were paying hefty amount of money for our software, we wanted to develop it so we can save those cost.

We gave them our requirement. They gave us a demo software which is a simplified version of what we needed. Then we had a detailed discovery call and planned the time line and milestones.

After getting input from our operations team, we finalized the number of features we wanted and gave Triniter BPO the full control.

What was the team composition?

4 back end engineers and 2 front end engineers, and one project manager.

Can you share any outcomes from the project that demonstrate progress or success?

They developed the app exactly how we wanted. We did go back and forth a couple of times for revisions. However, Triniter BPO guys were so accommodative and did all the revisions we requested for.

How effective was the workflow between your team and theirs?

The project manager Mr. Mario called us every morning and updated us about the status of our project. He did it until we get the project on our hands.

What did you find most impressive about this company?

Dedication and on-time commitment.

Are there any areas for improvement?

For what they do, they charge a bit less. It’s ok to ask for what they worth.

Please describe your company and your position there.

I am am online marketing specialist at an elderly home.

For what projects/services did your company hire Triniter BPO?

We wanted to have a simple mobile app for our senior citizens to make the call to the nearest medical hospital with just click of a button which will connect to the app via Bluetooth. So, we needed a app developer at affordable price.

What were your goals for this project?

Our goal is to have a simple app which our senior citizens can operate and make a call to the nearest hospital facility and make an alarm when something happens.

How did you select Triniter BPO?

We hired one front end and back end developers. A couple of UI designers along with a team lead.

Describe the project in detail.

We selected this vendor upon receiving a recommendation from our customer support vendor. Initially, they developed a simplified version version of the app in just a week. We went through the details and requested a few changes to be made.

For design part, they gave us a demo which designed in Photoshop. Once we said ok, they proceeded and delivered the app in 10 weeks as they initially promised.

What was the team composition?

One front end and back end developers. A couple of UI designers along with a team lead.

Can you share any outcomes from the project that demonstrate progress or success?

Initially, our intention was to just to use it internally for our senior citizens. However, after we developed the app, other senior citizen centers in our group requested for the app too. So, we let them use it.

Later we also uploaded them on App Store, I think it has more than 2000 downloads so far which we didn't even expect. Good work on their part.

How effective was the workflow between your team and theirs?

We didn't have any technical background on the app development side. So, we went the developers recommendation on the majority of the part. They were honest enough to save us even a couple of thousand dollars and returned it to us.

Workflow was smooth as we had a pretty good amount of overlap between our time zones.

What did you find most impressive about this company?

Our project manager Mr. Roshan was extremely knowledgeable on the app development part. He continuously called us and suggested us ways to save money along the way which resulted in $2000 savings on our part. I have never seen any company does that. Good people overall.

Are there any areas for improvement?

You might want to sign up for hunter.io to get the email addresses of the contacts we gave. It would save a lot of time.

Please describe your company and your position there.

I am the remote support engineer for a coaching development organization.

For what projects/services did your company hire Triniter BPO?

We noticed we were having several inquiries to purchase our book via phone. So, we thought having an app would be perfect to get our books to wider range of audiences.

What were your goals for this project?

We wanted to tap into audiences who are using mobile phones to browse and purchase. We noticed customers who are using mobile phones are on the rise.

So, we wanted to develop a mobile app so our customers can both purchase and read on the same app.

How did you select Triniter BPO?

We asked our contacts and a few long-term customers for a good mobile app development company. They suggested five different companies. We evaluated their portfolio and selected three.

Out of three, Triniter BPO has the most affordable plans and asked the right questions. So, we chose them.

Describe the project in detail.

After we selected the team, we had a long meeting and laid out the plans. We wanted to do it three phases so we can monitor it effectively. We also had a weekly update meeting on Mondays.

What was the team composition?

We had 1 front end and 2 backend developers + 1 project manager

Can you share any outcomes from the project that demonstrate progress or success?

They said the app will take 8 weeks of development time. However, they finished it in just 7 weeks which was extremely helpful for us to start the promotion.

The app was seamless when it comes to book purchasing and reading. We wanted to develop similar to Amazon kindle app, which they did.

How effective was the workflow between your team and theirs?

The project took care of everything for us. Since we had a small team, we were not able to monitor much. However, our assigned project manager was monitoring the progress on behalf of us and updated on Clickup appropriately.

So, it was quite easy for me to manage. We didn't have any issues with the communication part.

What did you find most impressive about this company?

I didn't realize even the project manager will have such knowledge in the development part. He was able to answer almost all of our technical questions himself.

I first thought he was a developer. The quality of the app was mind blowing and it is already downloaded more than 20000 times on App Store.

Are there any areas for improvement?

Our project manager didn't have a Slack account which was a little hurdle for us at the beginning. However, he gave his whatsapp number which resolved that.

Please describe your company and your position there.

I am the social media manager for Anthony Music taking care of social media profiles and responding to the customer queries

For what projects/services did your company hire Triniter BPO?

We had a data base of 15000 potential clients of hotel owners who might want our music events. So, we needed a good telemarketing/BPO company to outreach them via phone and convert

What were your goals for this project?

Our goal is to convert 1% of 15000 prospects we had

How did you select Triniter BPO?

We searched Google. There are four companies that seemed promising. However, in the trial run, Triniter topped the conversion rate. So, we went with them

Describe the project in detail.

We gave a trial run with 150 prospects. Triniter converted 23 of them which we didn't even expect. After finalizing Triniter, we hired a team of 4 telemarketers + 1 team lead. They also assigned us a client success manager who will manage the entire team on our behalf. So, we only had one meeting every week just for status update.

What was the team composition?

We had 4 telemarketers + 1 team lead + 1 client success manager. The size stays the same due to our budget constraints

Can you share any outcomes from the project that demonstrate progress or success?

The result was outstanding. They converted more than 3000 prospects into clients in a span of six months which we didn't expect. So, we ended up expanding our entertainment team to cater to the needs. We now have bookings for the next two years already thanks to Triniter. So, we temporarily had to stop their service for two years. We will definitely hire them again after two years.

How effective was the workflow between your team and theirs?

The client success manager Mr. Mario was excellent. He was quick to respond. I pretty much didn't have to call them at all. They call me every day in the morning and let me know yesterday's conversion which was extremely helpful for me to tweak our plan accordingly.

What did you find most impressive about this company?

We were most impressed by their dedication. They didn't even have convert clients more than 1%. However, they converted 23% of the prospects we sent.

Are there any areas for improvement?

When we gave a tight deadline, they started working on Saturdays too. They might want to avoid that.

Please describe your company and your position there.

I am a CEO who was in need of a Project Manager for my business. 

For what projects/services did your company hire WoodBows?

Project Management

What were your goals for this project?

My main goal was to get content to my customers fast and on time

How did you select WoodBows?

I found them here on Clutch.co which is why i am here to review them and warn any other unsuspecting CEOs

Describe the scope of their work in detail.

I never got to work with them because they took my money and ran

What was the team composition?

I did not get a team assigned because like i said, they took payment and never delievered.

Can you share any outcomes from the project that demonstrate progress or success?

It was a total failure trying to work with Woodbows

I paid for Woodbows and was promised an Account Manager within 24 to 36 hours. Guess what? After collecting my money, I NEVER heard from this company again. I waited the 36 hours, no contact from them. Then 48 hours. Still no contact. I followed up - no reply. 72 hours - nothing from Woodbows. No calls (they have my number), no follow up email, no update, no Account Manager.

At this point, i knew something was wrong. Now, many days after payment, I am still waiting and trying to figure out my next steps. In the meantime, i felt it was important to warm others about this terrible experience. Don't trust this company or believe anything you read on their website (they claim to get you up and running in 1 day). As my experience shows, this is a lie and a fraud. I had high hopes in this company.

In the end, my time has just been wasted and I was ripped off. If you need remote staff, keep looking elsewhere. Woodbows is not to be trusted.

How effective was the workflow between your team and theirs?

Bad

Are there any areas for improvement?

Stop lying. Don't promise 24 hour service, collect payment for 24 hour service and never deliver

Introduce your business and what you do there.

I’m the senior delivery manager of a data management outsourcing firm.

What challenge were you trying to address with Triniter BPO?

We needed technical support so we hired Triniter BPO.

What was the scope of their involvement?

They provided back-office technical support. They did tax services, findings, and reviews for us.

What is the team composition?

There were 20 people working with us.

How did you come to work with Triniter BPO?

I was working with another company and we got to know about Triniter BPO.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We worked together from May–November 2020.

What evidence can you share that demonstrates the impact of the engagement?

The work they provided us was good. The quality of the work was good, and they delivered what we asked for on time. Everything we requested was delivered and was really detailed. 

How did Triniter BPO perform from a project management standpoint?

Their project management skills were good. I would call them whenever needed, and we communicated once a week or whenever required.

What did you find most impressive about them?

Their services were good and really prompt — they were a good company to work with.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

I don’t have any advice since their services were good and they gave excellent support.

Introduce your business and what you do there.

I’m the general manager of an accounts management and financial consulting company. We provide clients with an app through which they can manage their financials.

What challenge were you trying to address with Triniter BPO?

We were in need of data entry work for our client accounts.

What was the scope of their involvement?

Triniter BPO provides us with data entry services. Depending on the client, we have different file types and formatting specifications. We use Excel sheets and things like that. The data include tax and investment information.

What is the team composition?

I’ve worked solely with their project manager and he assigns between 20–24 people for the data entry work.

How did you come to work with Triniter BPO?

I found them on Google and had a free consultation with their team. 

How much have you invested with them?

We’ve spent around $25,000 on their services.

What is the status of this engagement?

Our first project with Triniter BPO ran between November 2018–November 2019. Now, we’re continuing to work with them.

What evidence can you share that demonstrates the impact of the engagement?

Triniter BPO is doing a good job. They’ve given us a lot of ideas on how to manage the files. Our clients are totally satisfied with their work, and we’ve gotten more clients as a result.

How did Triniter BPO perform from a project management standpoint?

They often finish before the deadlines, and they tell us in advance when a job will take longer to complete. They’re pretty calculated and know how much time they need for the work. We prefer to communicate through phone calls, but we also use email. 

What did you find most impressive about them?

They’re a very dedicated team — they always give us suggestions to improve the work.

Are there any areas they could improve?

No, they’re good to work with.  

Do you have any advice for future clients of theirs?

Triniter BPO is a good option for data entry work. They prepare the files fully on their end, so I don’t have any suggestions in this sense. 

Please describe your company and your position there.

I am the CMO of a leading virtual assistant provider in the United States. I take care of the marketing and client billing.

For what projects/services did your company hire Triniter BPO?

We were using a software to track our clients billing and communications related to billing. At some point, it became a hassle to track the billing related follow ups. So, we needed an app to track clients billing on weekly basis and send out a reminder email if the payment is not made. We did have a few developers in-house.

However, we wanted to track locations and include AI features which we didn't know so we had to outsource our work.

What were your goals for this project?

We wanted to have a seamless billing system so we can concentrate on what's most important, that is serving clients to save their time

How did you select Triniter BPO?

We did a research on Google. We found a two or three articles talking about Triniter BPO as the best app developer in India. We not only contacted them. We contacted three others too. However, Triniter BPO sales guy asked the right questions and they are nearby which is why we selected this company.

Describe the project in detail.

Once we finalize them, their on boarding manager called us and explained the process. We then talked to the app development team and laid out our requirements. We then had a weekly meeting discussing the progress.

What was the team composition?

We work with the on boarding manager, app development team lead and project manager.

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was very well. In the past, there guys working on tracking clients payments and sending reminders. Currently, our app does it automatically and it is working 24/7. Since our clients also has this app, they can just login and make the payment.

How effective was the workflow between your team and theirs?

The team lead is such a talented guy. He calls us literally every morning and update the progress real quick. We didn't have to follow up even once to see what's the status of our app.

What did you find most impressive about this company?

The main attractive feature of our app is, it never any problem or not even a single crash so far. The AI feature automatically detect type of payment and for which plan it is being made. I don't know how they do it and it saved us a bunch of headaches.

Are there any areas for improvement?

I visited their office. They might want to upgrade their OS to the latest version and three monitor would be great too.