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Outsourcing for companies that care about quality

Outsourcing for companies that care about quality, performance, and people. Don't ever let bad customer experience prevent you from keeping a customer or making a sale. Our specialty is designing high-quality, high retention, operationally smart custom teams for innovative brands, from early-stage startups to publicly traded industry leaders.

  • Undisclosed
  • < $25 / hr
  • 1,000 - 9,999
  • Boise, ID
  • Founded 2014

8 Languages that we service

  • English
  • Spanish
  • Portuguese
  • Japanese
  • German
  • French
  • Italian
  • Romanian

11 Timezones that we service

EST
Eastern Standard Time (EST)
PST
Pacific Standard Time (PST)
GMT
Greenwich Mean Time (GMT)
CET
Central European Time (CET)
EET
Eastern European Time (EET)
ACT
Australia Central Time (ACT)
CAT
Central African Time (CAT)
AGT
Argentina Standard Time (AGT)
NST
New Zealand Standard Time (NST)
CTT
China Taiwan Time (CTT)
MET
Middle East Time (MET)

7 Locations

  • Boise , ID
  • San Pedro Sula , Honduras
  • Tegucigalpa , Honduras
  • Quezon City , Philippines
  • București , Romania
  • Taguig , Philippines
  • Boise , ID
Total Reviews
5
Average Referral Rating
4.8 /5
Most Common Project Size

Focus

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    PartnerHero Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.9
    • Willing to Refer 4.8

    Top Mentions

    Review Highlights

    • Strong Cultural and Value Alignment

      Clients chose PartnerHero due to their alignment in values and culture. This alignment fostered strong working relationships and made the collaboration more seamless and effective.

    • Areas for Improvement

      While overall feedback was highly positive, one review mentioned the need for occasional training or feedback for certain individuals to meet requirements. However, this was not a major concern and did not detract from the overall satisfaction with their services.

    • Flexibility and Adaptability

      PartnerHero was commended for their flexibility and adaptability, accommodating clients' evolving needs and ensuring continuous support. This responsiveness made them a reliable partner for long-term engagements.

    • Efficient Project Management

      Several reviews commended PartnerHero's project management skills, noting their timeliness, organization, and responsiveness. Regular communication through Slack, email, and virtual meetings was appreciated, ensuring projects stayed on track and within budget.

    • Professionalism and Thoroughness

      The professionalism and thoroughness of PartnerHero's team were consistently praised. Clients felt that the team took a genuine interest in their success and represented themselves as an integral part of the client's business.

    • Excellent Customer Support Services

      Clients from various industries praised PartnerHero for their exceptional customer support services, including managing support tickets, resolving customer inquiries, and providing training for internal teams. Their ability to improve response times and overall customer satisfaction was frequently highlighted.

    PartnerHero Reviews

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    Customer Support for OOH Media & Tech Company

    • Application Testing Back Office Outsourcing Customer Service Outsourcing
    • $200,000 to $999,999
    • Jan. 2017 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.0

    "They are passionate about providing great customer service and enjoy investigating underlying issues."

    Mar 20, 2023
    Service Desk & Ops Analytics Director, Intersection Co.
    Ayesha Rahim
    • Media
    • Manhattan, New York
    • 201-500 Employees
    • Online Review 
    • Verified

    PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 support team.

    BPO Service for Social Impact FinTech Platform

    • Call Center Services
    • $1,000,000 to $9,999,999
    • June 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “We’ve done several programs with them; they’re our partner for all our outsourcing needs.”

    Feb 23, 2023
    Director of Support, Submittable
    Grant Dutton
    • Software
    • Missoula, Montana
    • 201-500 Employees
    • Phone Interview 
    • Verified

    PartnerHero provides BPO services for a fintech company. They work remotely using the client’s Salesforce and phone systems. They’ve also handled all the hiring and training processes for the agents.

     

    Customer Support Services for SaaS Company

    • $10,000 to $49,999
    • Feb. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We love working with them and see them as a genuine part of our team."

    Feb 21, 2023
    Founder & CEO, SaaS Company
    Anonymous
    • Software
    • United Kingdom
    • 1-10 Employees
    • Online Review 
    • Verified

    A SaaS company has hired PartnerHero to provide customer service support. Their responsibilities include managing the support tickets process, responding to customers, and keeping on top of the support queue.

    Customer Support for EV Mobile Charging Company

    • Less than $10,000
    • Feb. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are extremely professional and thorough."

    Feb 23, 2023
    Sr. Customer Success Manager, EV Mobile Charging Company
    Anonymous
    • Automotive
    • Somerville, Massachusetts
    • 51-200 Employees
    • Online Review 
    • Verified

    PartnerHero provides customer support services for an EV mobile charging company. Using Zendesk and Stripe, they cover overnight and weekend hours and answer customers' questions through email.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    5
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    December 20, 2023
    Business Entity
    Business Entity Name Partner Hero Inc.
    Source California Secretary of State
    Jurisdiction of Formation California
    Date of Formation June 17, 2014
    Status Active
    Last Updated March 17, 2023
    ID C3686780
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated April 20, 2023
    Learn More About The Clutch Verification Process

    Locations (7)

    50 - 75

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