Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With five locations staffed with professional full time qualified and trained employees in the US (Midwest), and South Africa, we create a partnership with our clients built on trust.
Over the years we have successfully completed over five thousand (5000+) outbound and inbound projects in various industries. We strive to learn, understand, and support each one of our client’s unique needs. We focus on best practice solutions, enhancing brand quality and securing increased revenue and profits for our clients.
Whether you are looking to cut operational costs, improve service quality, or increase your bottom-line profits, Blue Valley Marketing is the best solution for you.
Using innovation in technology, operation, and strategies, we will become an integral part of your organization.
We provide quality inbound and outbound omnichannel contact center services.
Our services:
INBOUND
• Customer Support Service
• Omnichannel Support (Phone, e-mail, chat, text)
• Technical Support
• Order Processing
• Appointment Setting
• Answering Service
• Debt Collection
• Multilingual Support Service
• Ecommerce and Backend Support Service
• Virtual Assistant Service
OUTBOUND
• Lead Generation
• Appointment Setting
• Customer Development and Winback
• Surveys And Market Research
• Content Syndication (marketing)
• Political Campaigns
• Customer Service
• Event Management
• Email and SMS/TEXT Marketing
• Order Processing
Our mission:
We strive to integrate with our client’s operation to increase their gross revenue and bottom-line profits by:
Blue Valley Marketing is praised for its budget-friendly pricing and excellent value. Clients consistently highlight cost-effectiveness and adaptability to project needs, resulting in increased sales and customer satisfaction. No specific project costs are provided, but overall, clients feel they receive great service for their investment.
Blue Valley Marketing was appreciated for their proactive approach to problem-solving. Clients felt that the team went above and beyond to offer solutions and address business challenges.
Room for Minor Improvements
One review mentioned minor room for improvement in response time during peak hours, indicating that while overall performance was strong, there are areas where Blue Valley Marketing could refine their services.
Consistent High Performance
Clients consistently reported that Blue Valley Marketing met or exceeded their expectations across various projects, delivering on-time and within budget while maintaining high service quality.
Strong Communication Skills
Blue Valley Marketing was commended for their proactive and clear communication. Clients appreciated their timely updates and consistent reporting, which helped in smooth project execution.
Enhanced Efficiency
Clients noted significant improvements in operational efficiency, including reduced call resolution times and optimized staffing levels, thanks to Blue Valley Marketing's services.
Positive Return on Investment
Several clients mentioned that Blue Valley Marketing provided good value for cost, contributing to higher gross returns and cost savings without compromising service quality.
Audience Requalification for Agricultural Magazine
Featured Review
Advertising
Less than $10,000
Jan. - Feb. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’re excellent at what they do and have never missed the mark."
Jan 19, 2023
Director of Marketing, W D Hoard Company
John Mansavage
Media
Fort Atkinson, Wisconsin
11-50 Employees
Online Review
Verified
Blue Valley Marketing provides ongoing outreach for an agriculture magazine. They provide a detailed review of the narrative to be used and a projection of expected outcomes once underway.
Blue Valley Marketing was able to deliver amazing projects and accomplish goals consistently throughout the collaboration. They provide continual reports like project status and budgetary monitoring. The turnaround time for audit requests are excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Director of Marketing for a publisher of three agricultural magazines.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Blue Valley Marketing?
Re-qualify and update reader contact details for one of our publications.
SOLUTION
How did you select this vendor?
Blue Valley reached out to us years ago and has been a trusted provided since our first project.
Describe the scope of their work in detail.
Our projects involve outreach directly to our magazine audiences. Blue Valley provides a detailed review of the narrative to be used and projection of expected outcomes once underway.
What was the team composition?
I work directly with Blue Valley managers, who are all tops in their fields.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Blue Valley consistently accomplishes goals within our projects. Our relationship provides a consistently high level of confidence for success.
How effective was the workflow between your team and theirs?
Frequent update reports provided by Blue Valley allow for regular project status and budgetary monitoring. Turnaround on audit requests could not be more efficient.
What did you find most impressive about this company?
The important things that matter most to a business partner – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’re excellent at what they do and have never missed the mark.
Is there any area for improvement or anything that could have been done differently?
Nothing comes to mind. Communications are excellent and deliverables have been on time and within our budget.
RATINGS
5.0
"Would be difficult to improve on our current process"
Quality
5.0
Service & Deliverables
"Excellent"
Schedule
5.0
On time / deadlines
"Seamless"
Cost
5.0
Value / within estimates
"Dollar for dollar, this is one of our most efficient marketing channels"
Willing to Refer
5.0
NPS
"Very
Call Center Services for Wellness & Fitness Company
Call Center Services
Less than $10,000
Jan. - July 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were impressed with their responsiveness and expertise."
Sep 11, 2023
CEO, NeoLife International
Kendra Brassfield
Wellness & Fitness
Santa Clara, California
51-200 Employees
Online Review
Verified
Blue Valley Marketing provides inbound call center services for a wellness and fitness company. Their tasks involved responding to customer questions, setting up appointments, and addressing customer problems.
As a result of Blue Valley Marketing’s efforts, the client noticed improvements in terms of efficiency, resulting in a higher customer satisfaction rate. The team ensured a smooth process through clear communication and prompt support. They were also responsive, skilled, and committed.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Executive Officer of NeoLife International
Describe what your company does in a single sentence.
Wellness and Fitness Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
To improve response time
To ensure our clients receive accurate and timely information about our products.
SOLUTION
How did you find Blue Valley Marketing?
Online Search
Referral
Why did you select Blue Valley Marketing over others?
Pricing fit our budget
Referred to me
How many teammates from Blue Valley Marketing were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Their inbound call center service handles a wide range of responsibilities, from swiftly responding to consumer questions to efficiently setting up appointments. They excel at offering first-rate customer service, providing thorough explanations of our services, and promptly addressing problems.
Additionally, their staff consistently meets deliverables such as call volume goals and KPIs for customer satisfaction. Our business has greatly benefited from Blue Valley's commitment and expertise, ensuring that our clients receive the best service.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our business providing wellness and fitness services has benefited greatly from our partnership with Blue Valley. Our contacts have been considerably enhanced by their inbound call center service. Customer satisfaction levels have increased. In fact, we receive compliments from our customers that our responsiveness and quality support are very helpful.
Furthermore, Blue Valley was able to lower our call resolution times, which, of course, increased efficiency. Our continued corporate success is, in part, due to the seamless integration of Blue Valley's services. Our commitment to delivering outstanding client experiences is a natural fit for their commitment, and we anticipate working together in the future.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, the project was well carried out and it yielded the desired results. Communication with them was smooth and needs were correctly passed across
What was your primary form of communication with Blue Valley Marketing?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed with their responsiveness and expertise.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
None to be specific, they are doing a great job
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly Recommended!!!
Call Center Services for Consumer Services Company
Call Center Services
$10,000 to $49,999
Apr. 2020 - Sep. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Blue Valley Marketing demonstrated substantial progress and success in key operational metrics."
Sep 7, 2023
CEO at Heartland Home Services
William Viveen
Wellness & Fitness
Grand Rapids, Michigan
1,001-5,000 Employees
Online Review
Verified
Blue Valley Marketing provided call center services for a consumer services company. The team provided 24/7 support and inbound call center solutions.
Blue Valley Marketing’s efforts increased customer satisfaction scores, improved service quality, and decreased issue resolution times. The team was highly collaborative, and internal stakeholders were particularly impressed with the service provider's flexibility and professionalism.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Executive Officer at Heartland Home Services of Heartland Home Services
Describe what your company does in a single sentence.
Consumer Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
To improve client satisfaction by streamlining communication
To reduce wait times
SOLUTION
How did you find Blue Valley Marketing?
Online Search
Referral
Why did you select Blue Valley Marketing over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from Blue Valley Marketing were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I recently engaged Blue Valley for our call center needs, and the experience has been exceptional. Our project involved handling a high volume of customer inquiries, and Blue Valley delivered flawlessly. Their team provided round-the-clock support, ensuring no call went unanswered. The key deliverables, including efficient call resolution, detailed reporting, and excellent customer service, were met with precision. Their professionalism and commitment to our project were evident throughout,and we highly recommend their services to any company seeking top-tier inbound call center solutions.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Firstly, our customer satisfaction scores have notably increased reflecting improved service quality. Additionally, our call resolution times have decreased significantly, ensuring quicker issue resolution for our clients. Blue Valley's expertise also enhanced our agent productivity, resulting in cost savings. Furthermore, their data-driven approach enabled better call routing, leading to reduction in call transfers. Overall, our partnership with Blue Valley Marketing demonstrated substantial progress and success in key operational metrics, ultimately enhancing our customer service experience.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, the project was executed well and it yielded the desired results. Communication with them was smooth and needs were correctly passed across
What was your primary form of communication with Blue Valley Marketing?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their prompt response, flexibility and professionalism
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
Currently, I cannot think of anything that requires modification. I am very happy with my experience working with the team. The support and communication were excellent; they understood our needs and delivered promptly. They went beyond what we expected from them, providing ideas that made the project exceptional. Highly recommended!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly Recommended!!!
Customer Support Services for Restaurant Business
Call Center Services
Confidential
July 2021 - Aug. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were impressed with their overall responsiveness and problem-solving skills."
Sep 6, 2023
Owner & Operator, Jimmy John's
Rhonda Mercaldo
Restaurants
Sandy Springs, Georgia
1,001-5,000 Employees
Online Review
Verified
A restaurant company hired Blue Valley Marketing to help them improve their customer service and reduce the wait times for orders. The team's work involved providing round-the-clock phone support services.
Thanks to Blue Valley Marketing's services, the client's customer satisfaction ratings soared high. The client's staffing also became optimized, resulting in lower labor costs without compromising their service quality. Reservation booking increased, which also contributed to their higher revenue.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner/Operator at Jimmy John's.
Describe what your company does in a single sentence.
Restaurants
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
To improve our restaurant's customer service
To reduce wait times for phone orders
To provide efficient support for customer inquiries
SOLUTION
How did you find Blue Valley Marketing?
Online Search
Referral
Why did you select Blue Valley Marketing over others?
Pricing fit our budget
Referred to me
How many teammates from Blue Valley Marketing were assigned to this project?
10-15
Describe the scope of work in detail. Please include a summary of key deliverables.
We partnered with Blue Valley for our restaurant business, and it turned out to be a fantastic decision. Their services covered a wide range of tasks, including managing customer reservations, handling inquiries, and gathering feedback. They provided us with some amazing features, such as round-the-clock phone support, and seamless integration.
Teir highly dedicated team solely focused on delivering personalized customer service. What truly impressed us was their commitment to excellence. They consistently ensured very fast response times (both by phone and written communications), meticulously kept our customer database up to date, and tracked call analytics to enhance their performance continually. Blue Valley support is helping us grow our business, and keep our customers happy and coming back.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Blue Valley has been a game-changer for our restaurant company. Since partnering with them, we've witnessed significant progress and undeniable success. Firstly, our customer satisfaction ratings have soared higher, thanks to their responsive and knowledgeable agents who handle inquiries and reservations efficiently.
Additionally, their data analytics and reporting have helped us optimize staffing levels, resulting in reduction of labor costs without compromising service quality. We've also seen a remarkable increase in reservation bookings, contributing to a noticeable boost in revenue.
Overall, Blue Valley Marketing's services have delivered quantifiable results, from enhanced customer satisfaction to cost savings and revenue growth. Their expertise and dedication have proven instrumental in our success, making them an invaluable asset to our business.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Blue Valley Marketing is one of, if not the most, responsive vendors I have ever worked with. I interact with several team members and have done so for many years. I cannot recall a single time where I felt the response wasn't what I expected, or better. I request return data files and they have always arrived by the date/time requested and quite often, even sooner than expected. Reporting is delivered consistently and adjustments needed on any project are made immediately.
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed with their overall responsiveness and problem-solving skills.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
Honestly I wouldn’t have them change anything because the results speak for themselves.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly Recommended!!!
Call Center Services for Software Dev Company
Call Center Services
$10,000 to $49,999
Jan. - Aug. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were remarkably responsive to our specific needs, ensuring a smooth and productive partnership."
Sep 3, 2023
Owner, Insurance Solutions
Susan Todaro
Software
New York City, New York
201-500 Employees
Online Review
Verified
Blue Valley Marketing provided call center services for a software development company. The team was assigned to deliver insights, offer 24/7 support, and resolve customer queries
Thanks to Blue Valley Marketing, the client witnessed a significant boost in sales, conversion rates, and customer satisfaction. They also saw a notable drop in customer support response time. The service provider's project management, responsiveness, dedication, and adaptability were praiseworthy.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner, Insurance Solutions of Insurance Solutions
Describe what your company does in a single sentence.
Software Development
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
For customer support
To enhance user experience
To resolve queries efficiently.
SOLUTION
How did you find Blue Valley Marketing?
Online Search
Referral
Why did you select Blue Valley Marketing over others?
Pricing fits our budget
Referred to me
How many teammates from Blue Valley Marketing were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The inbound call center service provided exceeded our expectations. The scope of work was well-defined, with regular communication and collaboration. Key deliverables included cost savings, scalability, 24/7 support, and valuable customer insights. This partnership greatly benefits our core competencies.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our collaboration with this inbound call center service led to significant improvements. Customer support response times reduced notably, customer satisfaction scores improved, and our sales conversion rates also saw a positive boost. These outcomes demonstrate clear progress and success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Inbound Call center service exceeded our expectations with exceptional project management. They consistently delivered items on time. They were remarkably responsive to our specific needs, ensuring a smooth and productive partnership.
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
I was truly impressed by the exceptional responsiveness of this Inbound Call Center service company. Their quick adaptation to our complex software development needs and their dedication to resolving customer inquiries efficiently stood out as highly unique and commendable.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
No, I have no complaints. So far, everything has been good.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly Recommended!!!
Subscriber & Prospect Outreach for B2B Media Company
Call Center Services
Confidential
Jan. - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Blue Valley Marketing is one of, if not the most, responsive vendors I have ever worked with."
Mar 17, 2023
Director, Trade Press Media Group
Anonymous
Media
Milwaukee, Wisconsin
51-200 Employees
Online Review
Verified
Blue Valley Marketing was hired by a B2B media company to conduct outreach and help get subscribers for their print magazines. They called prospects and customers and recorded their updated contact information.
The client was pleased with Blue Valley Marketing's efforts; they recorded quality data and positive response metrics. The team submits requested information on time — often before the deadline — and adjusts quickly when they receive feedback. They communicate proactively via email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Director at Trade Press Media Group
Describe what your company does in a single sentence.
We are a B2B Media Company, providing education and content through our magazines,web sites, and events (virtual and in person).
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
Obtain qualified subscribers for our print magazines
SOLUTION
How did you find Blue Valley Marketing?
Other
Why did you select Blue Valley Marketing over others?
Great culture fit
Good value for cost
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Blue Valley called thousands of prospects and current subscribers across four of our magazines. They were asked to reach the subscriber or someone who could speak on the subscriber's behalf and obtain updated contact details, along with consent to receive the magazine.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Blue Valley consistently delivered quality results in terms of our data and response metrics, while meeting or exceeding our expense expectations.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Blue Valley Marketing is one of, if not the most, responsive vendors I have ever worked with. I interact with several team members and have done so for many years. I cannot recall a single time where I felt the response wasn't what I expected, or better. I request return data files and they have always arrived by the date/time requested and quite often, even sooner than expected. Reporting is delivered consistently and adjustments needed on any project are made immediately.
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
The overall responsiveness throughout the entire organization is very unique, in my experience.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
If there were things that could have been done differently, Blue Valley would have known about those things early on and would have adjusted accordingly. That is due to the way that they proactively reach out to ensure that there isn't any change needed or anything else that I needed done.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"All work was done with the highest quality"
Schedule
5.0
On time / deadlines
"My deadlines and timelines are met or exceeded 100% of the time."
Cost
5.0
Value / within estimates
"In tests against competing vendors, Blue Valley delivered a better product at a lower cost."
Willing to Refer
5.0
NPS
Email Marketing for IT Services Company
Customer Service OutsourcingEmail Marketing
Less than $10,000
Mar. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their adaptability to our changing demands is admirable."
Feb 27, 2024
Database Administrator, IT Elite Inc
Ivo Bibum
Information technology
Newark, New Jersey
11-50 Employees
Online Review
Verified
To generate more sales leads, an IT services company has hired Blue Valley Marketing to create effective email campaigns. Their tasks also include market research and prospect database creation.
Thanks to Blue Valley Marketing’s efforts, the client has seen a 20% increase in sales and a 60% boost in qualified leads. The team manages tasks efficiently — they never miss deadlines. Moreover, their ability tow work flexibly in terms of making changes has been commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Database Administrator of IT Elite Inc
Describe what your company does in a single sentence.
We are IT Elite Inc (ITE), a global technology firm with over a decade of delivering value-added IT solutions & services to a broad array of industries. We provide cost effective IT solutions & services to firms and corporations.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
In order to grow our clientele and generate more sales leads, we engaged the outbound lead generating services supplier.
SOLUTION
How did you find Blue Valley Marketing?
Online Search
Clutch Site
Why did you select Blue Valley Marketing over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from Blue Valley Marketing were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
As important deliverables, they created email campaigns, carried out a lot of market research, and offered a database of qualified prospects.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
A 20% rise in sales income and a 60% increase in qualified leads were the results of their efforts.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They had excellent project management. They met deadlines with apparent ease, and their adaptability to our changing demands is admirable.
What was your primary form of communication with Blue Valley Marketing?
Virtual Meeting
What did you find most impressive or unique about this company?
Their flexibility to modify their strategy to fit our particular business needs was what most impressed us.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
None, they are diligent.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Outbound Lead Generation for IT Services Company
Direct MarketingSales Outsourcing
Confidential
Oct. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What impressed us most was their ability to tailor their approach to our unique business requirements."
Oct 18, 2023
Director of Client Strategy, EMPIST
Anthony Kane
IT Services
Chicago, Illinois
201-500 Employees
Online Review
Verified
Blue Valley Marketing provides outbound lead generation services to an IT services company. Their work has included market research, email marketing, and the creation of a database with qualified leads.
Blue Valley Marketing's work has led to a 30% increase in qualified leads and a 20% increase in sales revenue for the client. The team offers excellent project management, easily meeting deadlines. Moreover, their responsiveness to the client's needs and their tailored approach are impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Client Strategy of EMPIST
Describe what your company does in a single sentence.
Whether you’re looking to upgrade your company hardware, build a gorgeous new website, or dive into revenue-generating email marketing, we create affordable, scalable, totally customized solutions that make sense for the unique needs of your organization.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
We hired the Outbound Lead generation services provider to expand our client base and increase sales leads.
SOLUTION
How did you find Blue Valley Marketing?
Referral
Clutch Site
Why did you select Blue Valley Marketing over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from Blue Valley Marketing were assigned to this project?
20
Describe the scope of work in detail. Please include a summary of key deliverables.
They conducted extensive market research, designed email campaigns, and provided a database of qualified leads as key deliverables.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Their efforts led to a 30% increase in qualified leads and a 20% boost in sales revenue.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable.
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most was their ability to tailor their approach to our unique business requirements.
Are there any areas for improvement or something Blue Vally Marketing could have done differently?
They performed even beyond our expectations, nothing to say here.
RATINGS
5.0
"A highly positive and productive collaboration."
Quality
5.0
Service & Deliverables
"Excellent service and top-notch deliverables."
Schedule
5.0
On time / deadlines
"Always met deadlines with precision."
Cost
5.0
Value / within estimates
"Competitive pricing for the value provided."
Willing to Refer
5.0
NPS
"I highly recommend this Outbound Lead generation services provider for their exceptional results and dedication to our success.
Call Center Sevices for Hotel
Call Center Services
Less than $10,000
Feb. - Aug. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They did perfectly well, and I am satisfied with their service."
Oct 2, 2023
Director Of Casino Operations, Excalibur Hotel & Casino
Bisrat Gemechu
Hospitality & leisure
Las Vegas, New Mexico
501-1,000 Employees
Online Review
Verified
Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information.
Blue Valley Marketing adeptly accommodated the client's guests during their stay at the hotel. The service provider executed all tasks on time and was highly responsive to the client's needs. Their dedication and highly skilled employees were second to none.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director Of Casino Operation of Excalibur Hotel & Casino
Describe what your company does in a single sentence.
Hospitality Service
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
Call Centre Service
SOLUTION
How did you find Blue Valley Marketing?
Clutch Site
Why did you select Blue Valley Marketing over others?
Pricing fits our budget
Good value for cost
Company values aligned
How many teammates from Blue Valley Marketing were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They helped us create a customer call center service to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friend
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We were able to provide friendly accommodation for our clients during their stay at our hotel
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They responded quickly to us during the project time and they also delivered on time
What was your primary form of communication with Blue Valley Marketing?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They were dedicated to work and have highly skilled employees to handle services
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
They did perfectly well, and I am satisfied with their service.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Wellness & Fitness Company
Call Center Services
Less than $10,000
Oct. 2021 - Aug. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''Their flexibility and technological prowess have elevated customer service standards.''
Aug 25, 2023
Owner, Planet Fitness
Anne Marie Lukin
Wellness & Fitness
Hampton, New Hampshire
501-1,000 Employees
Online Review
A wellness and fitness company hired Blue Valley Marketing for call center services. They were tasked with solving customer inquiries, appointment scheduling, and membership support.
Blue Valley Marketing delivered an exceptional work, which aligned with the client's values, offered cost savings, and was experienced and scalable. The team was punctual, responsive, and flexible. The client also praised the team's cost-effectiveness and supportive approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Planet Fitness
Describe what your company does in a single sentence.
Wellness and Fitness Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
To streamline our customer service experience
To ensure efficient handling of customer inquiries and support requests
SOLUTION
How did you find Blue Valley Marketing?
Referral
Clutch Site
Why did you select Blue Valley Marketing over others?
Pricing fit our budget
Referred to me
How many teammates from Blue Valley Marketing were assigned to this project?
10-15
Describe the scope of work in detail. Please include a summary of key deliverables.
Their inclusive scope covers customer inquiries, appointment scheduling, and membership support. Prompt responses, personalized interactions, and efficient issue resolution are key deliverables. Our aligned values and regular communication ensure a successful partnership. This outsourcing provides cost savings, enabling a focus on core fitness activities.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our experience with their Inbound Call Center service has been exceptional. They align with our values, offering cost savings, scalability, expertise, and advanced technology. Their 24/7 availability, multilingual support, and quick implementation enhance customer satisfaction. Reduced training time, risk, and insightful customer data are key advantages. Their tailored flexibility and collaboration ensure effective solutions for our Wellness and Fitness Services company.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They excelled in project management, delivering on time and responding effectively to our needs. Outsourcing allowed us to focus on core activities, benefiting from their expertise and advanced technology. Their multilingual support, reduced training time, and risk mitigation were advantageous. Insights from customer data aided our strategies. Overall, their quick implementation and flexibility have proven invaluable for our business.
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
Impressed by the Inbound Call center's alignment with wellness values, effective communication, and collaboration. Cost-effective approach empowers focus on core competencies. Scalability and expertise ensure seamless call handling, multilingual support, and round-the-clock availability. Reduced training time, customer insights, and quick implementation enhance strategic decision-making. Their flexibility and technological prowess have elevated customer service standards.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
Blue Valley Marketing's Inbound Call service showed potential but lacked tailored training and optimal communication.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly Recommended
Call Center Services for Software Development Company
Call Center Services
Less than $10,000
Oct. 2020 - July 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''Their adeptness in tech understanding and user support stood out.''
Aug 23, 2023
Co-CEO & President, SwiftConnect
Matt Kopel
Software
New York City, New York
51-200 Employees
Online Review
Verified
A software development company hired Blue Valley Marketing for call center services. They took care of streamlined query resolution to enhance the client's customer experience for their users.
The client was delighted with Blue Valley Marketing's impressive call center services, streamlining communication, and user resolution. Blue Valley Marketing was punctual with deliveries and attentive to the project's needs. The client also praised the team's tech understanding and user support.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Co-CEO and President of SwiftConnect
Describe what your company does in a single sentence.
Software Development
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
To enhance user support and streamline customer inquiries effectively
SOLUTION
How did you find Blue Valley Marketing?
Referral
Clutch Site
Why did you select Blue Valley Marketing over others?
Pricing fit our budget
Referred to me
How many teammates from Blue Valley Marketing were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Impressed by the Call Center's prowess. They tackled our software project with precision, acing customer interactions flawlessly. Deliverables included streamlined query resolution and enhanced user experiences.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Impressive call center services enhanced our software project. Streamlined communication & issue resolution led to faster development milestones.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Punctual deliveries & attentive to our needs.
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
Their adeptness in tech understanding and user support stood out.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
Minor room for improvement in response time during peak hours. Overall, a valuable partnership.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly Recommended
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