Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With five locations staffed with professional full time qualified and trained employees in the US (Midwest), and South Africa, we create a partnership with our clients built on trust.
Over the years we have successfully completed over five thousand (5000+) outbound and inbound projects in various industries. We strive to learn, understand, and support each one of our client’s unique needs. We focus on best practice solutions, enhancing brand quality and securing increased revenue and profits for our clients.
Whether you are looking to cut operational costs, improve service quality, or increase your bottom-line profits, Blue Valley Marketing is the best solution for you.
Using innovation in technology, operation, and strategies, we will become an integral part of your organization.
We provide quality inbound and outbound omnichannel contact center services.
Our services:
INBOUND
• Customer Support Service
• Omnichannel Support (Phone, e-mail, chat, text)
• Technical Support
• Order Processing
• Appointment Setting
• Answering Service
• Debt Collection
• Multilingual Support Service
• Ecommerce and Backend Support Service
• Virtual Assistant Service
OUTBOUND
• Lead Generation
• Appointment Setting
• Customer Development and Winback
• Surveys And Market Research
• Content Syndication (marketing)
• Political Campaigns
• Customer Service
• Event Management
• Email and SMS/TEXT Marketing
• Order Processing
Our mission:
We strive to integrate with our client’s operation to increase their gross revenue and bottom-line profits by:
Blue Valley Marketing is praised for its budget-friendly pricing and excellent value. Clients consistently highlight cost-effectiveness and adaptability to project needs, resulting in increased sales and customer satisfaction. No specific project costs are provided, but overall, clients feel they receive great service for their investment.
Clients were impressed by Blue Valley Marketing's flexibility in scaling up or down quickly to meet project demands. This adaptability was crucial in maintaining project momentum and meeting client needs.
Excellent Customer Support
The company's inbound call center services were highlighted for their exceptional customer support, quick response times, and efficient query resolution, leading to higher customer satisfaction.
Superb Project Management
Clients consistently praised Blue Valley Marketing for their excellent project management, timely deliveries, and responsiveness to dynamic needs. Their ability to adapt and meet changing requirements was highly appreciated.
Strong Communication Skills
Blue Valley Marketing was commended for their proactive and clear communication. Clients appreciated their timely updates and consistent reporting, which helped in smooth project execution.
Room for Minor Improvements
One review mentioned minor room for improvement in response time during peak hours, indicating that while overall performance was strong, there are areas where Blue Valley Marketing could refine their services.
High Customer Satisfaction
Several reviews highlighted Blue Valley Marketing's role in boosting customer satisfaction scores through efficient call center services, reducing wait times, and providing excellent customer support.
Audience Requalification for Agricultural Magazine
Featured Review
Advertising
Less than $10,000
Jan. - Feb. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’re excellent at what they do and have never missed the mark."
Jan 19, 2023
Director of Marketing, W D Hoard Company
John Mansavage
Media
Fort Atkinson, Wisconsin
11-50 Employees
Online Review
Verified
Blue Valley Marketing provides ongoing outreach for an agriculture magazine. They provide a detailed review of the narrative to be used and a projection of expected outcomes once underway.
Blue Valley Marketing was able to deliver amazing projects and accomplish goals consistently throughout the collaboration. They provide continual reports like project status and budgetary monitoring. The turnaround time for audit requests are excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Director of Marketing for a publisher of three agricultural magazines.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Blue Valley Marketing?
Re-qualify and update reader contact details for one of our publications.
SOLUTION
How did you select this vendor?
Blue Valley reached out to us years ago and has been a trusted provided since our first project.
Describe the scope of their work in detail.
Our projects involve outreach directly to our magazine audiences. Blue Valley provides a detailed review of the narrative to be used and projection of expected outcomes once underway.
What was the team composition?
I work directly with Blue Valley managers, who are all tops in their fields.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Blue Valley consistently accomplishes goals within our projects. Our relationship provides a consistently high level of confidence for success.
How effective was the workflow between your team and theirs?
Frequent update reports provided by Blue Valley allow for regular project status and budgetary monitoring. Turnaround on audit requests could not be more efficient.
What did you find most impressive about this company?
The important things that matter most to a business partner – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’re excellent at what they do and have never missed the mark.
Is there any area for improvement or anything that could have been done differently?
Nothing comes to mind. Communications are excellent and deliverables have been on time and within our budget.
RATINGS
5.0
"Would be difficult to improve on our current process"
Quality
5.0
Service & Deliverables
"Excellent"
Schedule
5.0
On time / deadlines
"Seamless"
Cost
5.0
Value / within estimates
"Dollar for dollar, this is one of our most efficient marketing channels"
Willing to Refer
5.0
NPS
"Very
Call Center Services for Business Consulting Company
Call Center Services
$10,000 to $49,999
Feb. - Mar. 2023
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
4.5
"We were impressed with their excellent communication and problem-solving skills."
Apr 11, 2023
Marketing Director, Chief Executive Group
Anonymous
Media
Nashville, Tennessee
11-50 Employees
Online Review
Verified
Blue Valley Marketing provided call center services for a business consulting company. The goal was to source new magazine requesters to meet the client's circulation requirements.
Blue Valley Marketing's support drove an increase in the client's requester conversions and a decrease in their cost per conversion. The team excelled at project management — they were proactive, responsive, and reliable. Above all, they impressed with their exceptional problem-solving skills.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Director of Chief Executive Group
Describe what your company does in a single sentence.
Publishing and events
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
Magazine circulation
SOLUTION
How did you find Blue Valley Marketing?
Referral
Why did you select Blue Valley Marketing over others?
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Sourced new magazine requesters to meet our circulation requirements
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Overall requester conversions
Cost per acquisition
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Excellent. Allows timely and proactive with communication
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed with their excellent communication and problem-solving skills.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
No
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Call Center Services for Nonprofit
Call Center Services
Confidential
Jan. 2023 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"They're always very helpful and responsive."
Apr 3, 2023
Audience Manager, SME
Mary Venianakis
Nonprofit
Southfield, Michigan
201-500 Employees
Online Review
Verified
In efforts to gain more leads and magazine subscribers, a nonprofit has hired Blue Valley Marketing for their telemarketing services. The team is mainly in charge of calling existing and potential customers.
Thanks to Blue Valley Marketing's help, the client has seen an increase in subscribers. The team works closely with the client — they're always available and willing to lend a helping hand when needed. They also showcase tremendous dedication to their work and deliver tasks on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Audience Manager of SME
Describe what your company does in a single sentence.
SME is a nonprofit association of professionals, educators and students committed to promoting and supporting the manufacturing industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
To renew and get new magazine subscribers through telemarketing
Acquire leads for our advertising partners
SOLUTION
How did you find Blue Valley Marketing?
Online Search
Why did you select Blue Valley Marketing over others?
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
BVTM calls our circulation file to renew subscribers with the goal of keeping as many as possible. They also help acquire new lists to generate new subscribers. They also have been instrumental in acquiring leads for our advertising partners, including registering for webinars and completing surveys.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of subscribers
Cost per subscriber
Describe their project management. Did they deliver items on time? How did they respond to your needs?
BVTM is always very helpful and responsive. They understand the need to complete projects by their required due dates and always complete in a timely fashion.
What was your primary form of communication with Blue Valley Marketing?
Email
Messaging App
What did you find most impressive or unique about this company?
Ronen at BVTM is passionate about his work and reaches out to offer solutions to our business challenges.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Lead Generation Services for Custom Products Manufacturer
Call Center Services
$50,000 to $199,999
Apr. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are meeting all needs."
Mar 21, 2023
VP, Custom Products Manufacturer
Anonymous
Manufacturing
Neenah, Wisconsin
51-200 Employees
Online Review
Verified
Blue Valley Marketing provides lead generation services for a custom aquariums and cages company. The team makes outbound calls to prospective end customers and gives an introduction and a sales presentation.
Blue Valley Marketing's efforts have resulted in an increased quantity of leads for the client. The team always provides timely responses via email or a messaging app. Moreover, they can scale the team quickly to meet all the client's needs, which is key to the engagement's ongoing success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Vice President of (a/an) Manufacturing
Describe what your company does in a single sentence.
We manufacture custom products.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Blue Valley Marketing to accomplish?
Lead Generation
SOLUTION
How did you find Blue Valley Marketing?
Referral
Why did you select Blue Valley Marketing over others?
Good value for cost
What was the size of Blue Valley Marketing’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They make outbound calls to perspective customers. They make an introduction and give a brief sales presentation about our company. The goal is to increase company awareness and generate new business.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Quantity of Leads
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always very timely in response
What was your primary form of communication with Blue Valley Marketing?
Email or Messaging App
What did you find most impressive or unique about this company?
Ability to scale up or down quickly.
Are there any areas for improvement or something Blue Valley Marketing could have done differently?
At this time, they are meeting all needs.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Telemarketing for B2B Magazine
Advertising
$10,000 to $49,999
June - Dec. 2022
4.5
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"I have a better work flow with them than any other telemarketer."
Jan 19, 2023
Audience Development Manager, Endeavor Business Media
James Marinaccio
Publishing
Orlando, Florida
201-500 Employees
Online Review
Verified
Blue Valley Marketing has been hired by a business media company to write scripts, do merge/purges, prep data files, and provide comprehensive reporting. They use BV for data appends and list rental.
The client is quite happy with the cost per order they get from the Blue Valley Marketing team as well as with their ability to go the extra step to squeeze out a higher gross return than other telemarketers. The client was most impressed with the service they got from the vendor.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Endeavor Business Media which includes b-to-b magazines. I am an Audience Development Manager
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Blue Valley Marketing?
New name and requal telemarkeitng for magazine subscribers.
SOLUTION
How did you select this vendor?
I honestly don't recall how I originally heard of Blue Valley, perhaps Folio Magazine. I began using them around 2007, its hard to recall exactly when.
Describe the scope of their work in detail.
They write scripts, do merge/purges, prep data files, do the calling, comply for audit rules, supply comprehensive reporting. I have also used BV for data appends and list rental.
What was the team composition?
I work with Ronen, Gina and Amy. I can communicate directly with the needed team member during each project.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have been pleased with the cost per order that I get from BV. I have been happy with their ability to go the extra step to squeeze out a higher gross return than other telemarketers.
How effective was the workflow between your team and theirs?
This is the main reason I stay with BV. I have a better work flow with them than any other telemarketer.
What did you find most impressive about this company?
The service.
Is there any area for improvement or anything that could have been done differently?
nope
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
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