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Serve 500+ Clients in 45 Centers Across 14 Nations

Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence.

  • $10,000+
  • < $25 / hr
  • 10,000+
  • Founded 2004
Average Review Rating
4.6
Total Reviews
16
Most Common Project Size
Less than $10,000
Average Referral Rating
4.8 /5

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    Locations (10)

    301 - 400

    Highly Rated Similar Providers

    Overall Review Rating

    4.6
    • Quality

      4.8 /5
    • Schedule

      4.6 /5
    • Cost

      4.5 /5
    • Willing to Refer

      4.8 /5
    See all 16 Reviews
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    Financial Services BPO

    • Less than $10,000
    • Jan. 2019 - Jan. 2020
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "They understood all the details about our business in a very quick span of time."

    Jan 4, 2021

    A Financial Service company hired Fusion BPO Services to provide customer care assistance. They assigned experienced call center agents to improve customer relations and acquire and retain clients.

    Inbound Calls for Consulting Company

    • Business Consulting Call Center Services HR Consulting
    • Less than $10,000
    • Mar. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "There are almost everywhere, with such portfolios and clientele."

    Jul 6, 2022

    Fusion BPO Services provides inbound and outbound calling services for a consulting company. They use MWP tools for agent access. 

    Lead Generation for Material Supplier

    • Business Consulting Digital Strategy
    • Less than $10,000
    • June 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "Their process is going quite smoothly."

    Jul 6, 2022

    Fusion BPO Services provides lead generation services for a material supplier through customer contact and bulk order communication. 

    Call Center Services for Online News-Sharing Portal

    • Business Consulting Call Center Services HR Consulting
    • $10,000 to $49,999
    • Jan. 2022 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their management is really good."

    Jul 5, 2022

    Fusion BPO Services provides call center services for an online news-sharing portal. They work to get advertisers for the media platform’s platform. They were tasked with helping the client get advertisers.

    Order & Complaint Management Support for Delivery App Co

    • $50,000 to $199,999
    • Nov. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They manage to work even within holidays."

    Jul 5, 2022

    Fusion BPO Services provides order processing and complaint management support for a delivery app company. The team manages 6000 calls monthly. 

    Call Center Services for Hospitality Company

    • Call Center Services IT Staff Augmentation
    • $10,000 to $49,999
    • Jan. 2022 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "Fusion has always exceeded our expectations."

    Jun 6, 2022

    Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.  

    Customer Service for Call Center Company

    • Call Center Services HR Consulting
    • $50,000 to $199,999
    • May 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We haven't experienced any dips in quality or communication with Fusion BPO Services."

    Apr 18, 2022

    Fusion BPO Services handles customer and telemarketing services for a call center company. They offer general 9–5 shifts for their different time zones.

    Inbound Call Center Services for Healthcare Company

    • Call Center Services
    • $200,000 to $999,999
    • Jan. 2021 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They have a team of highly professional individuals!"

    Apr 14, 2022

    Fusion BPO Services provides call center services for a healthcare company. They provide 10-15 agents to handle the client's inbound calls to support the patient's inquiries.

    Call Center Services Outsourcing for IT Company

    • IT Managed Services
    • $10,000 to $49,999
    • Feb. 2021 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "About 20 highly experienced customer service agents communicated with us quite smoothly."

    Nov 24, 2021

    Fusion BPO Services offered customer service outsourcing for a digital tech company. The client wants a multilingual platform that is cost-effective and near-shore.

    Call Center Services for E-Commerce Company

    • Call Center Services
    • Less than $10,000
    • Apr. 2020 - Apr. 2021
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "They delivered what they promised."

    May 18, 2021

    Fusion BPO Services provided call center services for an e-commerce company. The team provided customer service support, helping the client gain new leads and strengthen relationships with existing customers. 

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