ASL BPO

BACKGROUND

Please describe your company and position.

I am the Manager of Operations of a consulting company 

Describe what your company does in a single sentence.

Customer Care Support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASL BPO to accomplish?

• Provide flawless customer support

SOLUTION

How did you find ASL BPO?

Online Search

Why did you select ASL BPO over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from ASL BPO were assigned to this project?

150

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company provides B2C services in various industries in India, Bangladesh and a number of European countries. Our company commends ASL BPO for their exceptional outsourcing services, highlighting their professionalism, expertise, and reliability. ASL BPO has been a valuable partner, providing effective customer service, back-office support, and technical solutions, which have streamlined operations and improved customer experiences. The review praises ASL BPO's adaptability, their understanding of industry-specific challenges, and their proactive approach in meeting the company's needs across diverse regions. We highly recommend ASL BPO for their high standards, cost-effectiveness, and consistent support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project between our company and ASL BPO include:

1.Improved Customer Satisfaction: A 20% increase in customer satisfaction scores.
2.Cost Savings: A 15% reduction in operational costs.
3.Efficiency Gains: A 30% reduction in customer inquiry resolution time.
4.Scalability: Successful handling of a 40% increase in seasonal demand.
5.Increased Productivity: A 25% rise in internal team productivity.
6.Quality Improvements: A 10% reduction in errors in data processing.
7.SLA Compliance: Consistent 98% adherence to service level agreements.
8.Revenue Growth: A 12% increase in revenue year-over-year.

These results demonstrate the success and impact of ASL BPO's outsourcing services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ASL BPO's Project Management Approach has been highly effective in delivering high-quality outsourcing services. Here are key aspects of their project management:

1. Timely Delivery
On-Time Delivery: ASL BPO consistently met deadlines and delivered tasks on time, adhering to the agreed timelines for all project deliverables. They demonstrated a strong commitment to meeting service level agreements (SLAs) and ensured that every milestone was completed within the specified time frame.
Example: "All critical tasks were delivered on time, with no delays in any key project phases, which ensured our operations ran smoothly without interruption."

2. Responsiveness to Needs
Proactive Communication: ASL BPO maintained clear and open lines of communication, ensuring that Global Services Limited's needs were addressed quickly. Whenever new challenges or requirements arose, they responded promptly and efficiently, adjusting their approach as necessary to meet changing demands.
Example: "ASL BPO was quick to adapt to our evolving needs, responding to any adjustments or additional requirements with flexibility and professionalism. They always kept us informed of progress and any potential issues."

3. Collaboration and Flexibility
Collaborative Approach: ASL BPO worked closely with Global Services Limited, fostering a collaborative relationship that allowed for effective problem-solving and smooth execution of tasks. Their team was always willing to collaborate and offer solutions that fit within our business requirements.
Example: "ASL BPO's team was highly collaborative, ensuring that any changes or new demands were integrated into the project seamlessly without disruption."

4. Risk Management
Proactive Risk Mitigation: ASL BPO showed a strong ability to identify potential risks and proactively mitigate them, ensuring that timelines were adhered to and any issues were addressed before they became major problems.
Example: "They effectively anticipated potential obstacles and put contingency plans in place to mitigate risks, ensuring the project stayed on track."

5. Continuous Improvement
Feedback Loop: ASL BPO consistently sought feedback and used it to refine their processes, further enhancing service delivery and addressing any concerns promptly. This feedback loop contributed to ongoing improvements in project execution and satisfaction.
Example: "They regularly solicited our feedback and implemented changes to improve their performance, demonstrating their commitment to continuous improvement."

Overall, ASL BPO's project management was characterized by timely delivery, responsiveness, and a flexible approach to meet our needs. Their proactive communication, collaboration, and commitment to risk management ensured a successful partnership and smooth execution of all projects.

What was your primary form of communication with ASL BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ASL BPO was their exceptional responsiveness and adaptability. They consistently demonstrated a deep understanding of our needs, quickly adjusting to changing requirements without compromising quality or timelines. Their ability to anticipate potential issues and proactively address them before they became problems was impressive. Additionally, their commitment to continuous improvement and open communication fostered a strong, collaborative relationship. ASL BPO’s combination of flexibility, efficiency, and dedication to customer satisfaction made them a standout partner in outsourcing services.

Are there any areas for improvement or something ASL BPO could have done differently?

ASL BPO could improve by offering more detailed reporting and analytics for better performance visibility, enhancing their ability to scale quickly during unexpected demand spikes, and staying ahead with innovative technologies like automation and AI to further streamline processes. These improvements would further elevate their service and efficiency.

BACKGROUND

Please describe your company and your position there.

I’m a licensed Real Estate Agent and Business Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO?

I hired ASL BPO to complete BPO services for my company. Because of ASL BPO my company is able to stay afloat and continue to grow.

SOLUTION

How did you select this firm and what were the deciding factors?

I selected to work with ASL from a business referral. I trust my business partners and when they told me about ASL I didn’t think twice. I’m glad ASL has lived up to their expectations. I will refer them to everyone . I wish I could do more.

Describe the project in detail and walk through their service package.

We are currently still working on projects. I complete my job on the front end and ASL completes their job on the backend. Together we are able to complete projects and work together to get more work done and increase income.

How many resources from the vendor's team worked with you, and what were their positions?

I work with two gentlemen. But my account manager is always on top of his job.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I am able to compete work faster and make more money because ASL. I’m able to take on more work and trust that ASL can get the job done.

How effective was the workflow between your team and theirs?

The workflow is very affective. You can trust ASL to get the job done . They are very professional and have exceeded expectations.

What did you find most impressive or unique about this company?

Quick Response. Fast turnaround. Great communication. They complete orders before deadlines and account for everything. They make my life so much easier.

Are there any areas for improvement or something they could have done differently?

ASL is a great company. They are very professional and I have never experienced any area where I felt they needed to improve. The best company I have partnered with.

BACKGROUND

Please describe your company and your position there.

Big Star City Senior Services is a non-profit organization that is helping the senior people of Chicago, IL with food and medicine in COVID situation. I am a Customer Success Manager in the company that makes sure that our partners and customers are happy and getting the help they need.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO, and what were your goals??

We hired for Customer Care Support, to handle the calls that come in our front desk as well as to respond to emails. They also did outbound calling for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was searching in Google for an outsourcing company that can provide customer care support when I found them. They seemed pretty professional and had pictures of their office environment that lead me to believe they were trustworthy.

Describe the project in detail and walk through their service package, including any calling tools used.

Basically, ASL BPO was handling our calls and emails. They acted as our virtual front desk, to take calls or to make calls as needed. Calling tools used were: Ringcentral, CallRail, and TextNow.

Who did you work with and what was the feedback process like?

The virtual assistants who were working for us was Atik and Shawon who were very diligent and good at what they were doing. I was pretty impressed by how professionally they could handle the calls.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Many of the seniors who called for help or for things they need had to be handled very carefully. The customer care agents handled them pretty well and relayed the information to us in an effective manner.

Describe their project management style, including communication tools and timeliness.

There was a supervisor who was our point of contact for any issues and he basically ensured the project went smooth. Communication tools were mostly Slack and Google Meet. They were timely in that they started their work without delay

What did you find most impressive or unique about this company?

The fact that even though their office is in Bangladesh, the customer care agents had really good English communication ability and were able to talk professionally to our American customers.

Are there any areas for improvement or something they could have done differently?

Yes, one of the only big issues was that training the agents at first seemed a bit not organized. This is something they could work on.

BACKGROUND

Please describe your company and your position there.

SecuriWorld Canada is a Security guard company that provides protection, patrol and security services in Vancouver, BC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO, and what were your goals??

We hired ASL BPO, for our inbound customer care services and for virtual assistance. Their job was to not only handle calls and emails from our security guards and customers but also help us assign the guards their shifts and to monitor them throughout their shift.

SOLUTION

How did you select ASL BPO and what were the deciding factors?

We were searching for a good BPO firm from South East Asia, when we landed on their website. When I contacted them, their CEO called me back. I was really impressed by the conversation we had and I decided to hire them!

Describe the project in detail and walk through their service package, including any calling tools used.

We basically hired them at per hour rate. We needed 2 agents seats, 1 covering 24/7, the other covering 9 hours at our day time. Their service was of the following: 1) Handle calls and emails from our guards and customers. 2) Schedule the duty of our guards. 3) Monitor our guards through a monitoring app like Trackforce.

Who did you work with and what was the feedback process like?

The agents who worked for our project was Atik, Miraj, Nazrul. Their Supervisor was Khan Osmany. Anytime I had any issues I directly called Khan and he always tried to solve them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The service was great! Some of the agents took time to be trained but they always ensured the calls were being handled, and that the guard duty was being scheduled correctly. They also were able to monitor the guards effectively without much issues

Describe their project management style, including communication tools and timeliness.

Communication tools used were Skype, Gmail, Virtual phone system like Ringcentral. They handled our project in a very professional manner. Overall, they were great. I really appreciated their services.

What did you find most impressive or unique about this company?

Their CEO never overpromised and under-delivered. Even when our company was running through a financial problem at one point they tried their best to provide us service without any issues.

Are there any areas for improvement or something they could have done differently?

Some of the agents were a bit slow learner, perhaps could have improved their HR process to get more smart and fast learners for us.

BACKGROUND

Please describe your company and your position there.

I am the owner of Bully Maintenance, LLC - a regional property preservation company. We maintain foreclosed property all over the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO?

We hired ASL BPO to process our extensive work order volume.

What were your goals for this project?

The goals for hiring ASL BPO was to help us with our workload and upload the orders directly to our national companies. It gives our coordinators the time they need to communicate with our companies and handle all sorts of additional issues that arise in this complicated business.

SOLUTION

How did you select ASL BPO?

I searched online for processing companies for property preservation. ASL BPO responded immediately and gave me referrals to contact. They were very professional and took me meticulously through their processes and pricing structure which was extremely fair.

Describe the project in detail.

Once we selected ASL BPO, it was basically a trial run to see how we would work together. From the first day, I knew immediately they knew what they were doing. All the orders were put in on time and correctly. If they had any questions on yours, they would reach out before uploading anything incorrectly.

What was the team composition?

I only deal with the owner John - who delegates all information to his team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have been working with ASL BPO for over 6 years and couldn't be happier. We are a TEAM and they have made my company prosper beyond belief.

How effective was the workflow between your team and theirs?

We use a platform called PPW where we assign our orders to ASL BPO directly. They have a login and upload the information directly to our national companies. It works extremely well.

What did you find most impressive about this company?

The most impressive thing about ASL BPO is their communication with us. We are always on the same page and they upload their work in a very timely and professional matter.

Are there any areas for improvement?

No need for any improvement. Whenever we may have an issue, they are open to our critique and implement anything we need to be changed.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Property Tech Services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ASL BPO?

We needed to update our processing services, so we were looking for a vendor to provide back office support to us.

SOLUTION

What was the scope of their involvement?

They help us process our work orders, review the photographs, and give us recommendations if we have any questions regarding the industry. They also use cost estimating software to help us get bids.

What is the team composition?

We work with four members of their team, including our project manager.

How did you come to work with ASL BPO?

I found them through an online search. They had a very presentable website, so I decided to reach out to them.

How much have you invested with them?

We pay them about $12,000 a year.

What is the status of this engagement?

We started working with ASL BPO in April 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They submit bids in a timely manner and ahead of our expectations. They have a very thorough process in terms of getting the bids, so we've seen some great results.

How did ASL BPO perform from a project management standpoint?

They do an excellent job. We usually use the phone to stay in touch and they've been very responsive. If I have any questions, they give me answers right away. They're always accessible despite the time difference.

What did you find most impressive about them?

They're very smart and hard-working. They know our industry, our platform, and every single one of our clients, so we can give them the minimal amount of information and they'll run with it.

Are there any areas they could improve?

No. They've handled everything very well.

Do you have any advice for potential customers?

There are many other companies that provide similar services, but ASL BPO has a very smooth process, which helps them achieve positive results. They minimize chargebacks and follow-up, and they yield great bid approvals. They even help us fix some issues that go beyond the scope of their work.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company that does property preservation. We provide services to mortgage lenders and maintain their assets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ASL BPO?

We needed help with data entry because our clients are quite stringent when it comes to time frames.

SOLUTION

What was the scope of their involvement?

We take care of the data entry during the day, and they take care of it at night when we’re asleep. When our client comes in the morning, everything is ready for them to review. They also help with reports, bids, invoices, and deeds. In the future, I want them to oversee the company if I'm away.

What is the team composition?

I’m in contact with the owner of ASL BPO.

How did you come to work with ASL BPO?

I read some reviews about them.

What is the status of this engagement?

We started working together in April 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Without them, our business wouldn’t function. Before hiring them, my rating was C and D. Now, it’s a strong B. I’m happy to be working with them. They get the job done.

How did ASL BPO perform from a project management standpoint?

They send reports Monday through Sunday about what they’ve done the night prior and our next steps. While it’s not always easy to communicate because of the time difference, I can call the owner if I have any questions. I generally reach out to them via email and phone.

What did you find most impressive about them?

ASL BPO’s team is extremely professional. They’re good at what they do.

Are there any areas they could improve?

No, they’re doing well.

Do you have any advice for potential customers?

I'd recommend them to anyone.

BACKGROUND

Introduce your business and what you do there.

I am the owner of SED Group, LLC in Atlanta. We are a property preservation and protection business. We provide services to the default departments of different mortgage companies and banks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ASL BPO?

The businesses that we serve all have major data ports, which the client is required to connect to and upload information to. ASL BPO provides data entry services, filling the void that my company had following an employment change.

SOLUTION

What was the scope of their involvement?

We have four national accounts and some small local accounts that we are currently servicing. ASL BPO enters roughly 95% of our clients’ data into their respective data ports. They also offer some quality control processes to keep us organized.

What is the team composition?

Their team has several layers of organization, but I am unsure of the total team size.

How did you come to work with ASL BPO?

My company was experiencing a crisis because we had nobody to enter the data into these ports for our clients. John, the president, was overly kind to me when I called, and he was willing to work with me immediately. We chose them because of their immediate availability and the sincerity of their leadership.

How much have you invested with them?

We’ve spent between $4,000–$8,000 so far.

What is the status of this engagement?

We began working together in April 2018, and we have ongoing work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are able to accomplish work at almost all hours due to their involvement. Further, I am now afforded the flexibility to reduce the in-office staff dramatically, which allows me to have savings over what we were previously budgeting for data entry.

How did ASL BPO perform from a project management standpoint?

We work well through a series of emails, phone calls, and downloads into a shared file system.

What did you find most impressive about them?

I have a small company, but ASL BPO has the capacity to reach larger ones. They’re able to scale their operations to best fit our data entry needs.

Are there any areas they could improve?

At this point, John is my only contact for information or emergencies. It would be welcomed if he delegated some off-hours duties to somebody else so that I could always communicate with somebody.

Any advice for potential customers?

I was impressed with how quickly we were able to onboard them to our processes and begin entering data. I didn’t think it would be as smooth as it was to begin working with multiple clients. All that to say, if you’re in a tough spot like I was, they are able to quickly adjust and start working with you.

BACKGROUND

Please describe your company and position.

I am the Owner/Managing Attorney of Law Office of Fahim Rahman

Describe what your company does in a single sentence.

Law firm specializing in immigration and employment/labor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASL BPO to accomplish?

• Administrative support
• Paralegal support

SOLUTION

How did you find ASL BPO?

Online Search

Why did you select ASL BPO over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ASL BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Reduce case backlog to manageable levels. Immigration cases and labor and employment cases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Closing of legal matters.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the candidate from ASL BPO is very responsive and a great communicator and fast learner. Always went above and beyond of what I asked of him.

What was your primary form of communication with ASL BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to work with me, their flexibility in finding me someone that fit the needs of my company even though they did not traditionally operate in the US legal space.

Are there any areas for improvement or something ASL BPO could have done differently?

I don't believe so.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of the company

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASL BPO to accomplish?

• Back Office Support

SOLUTION

How did you find ASL BPO?

• Online Search
• Clutch Site

Why did you select ASL BPO over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ASL BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As I am apparently new in my field, it was very tough to control my backoffice along with my online visibility. I was looking forward to someone who can help me.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While I told ASL BPO about my issues, they found a solution for me instantly. They handled the issue very professionally, and I don't have to worry about my back office and online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

By far their management skills is great. They respond to my needs very fast.

What was your primary form of communication with ASL BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

They exhibit exceptional intelligence and dedication. They possess in-depth knowledge of our industry, platform, and clients, allowing them to handle everything efficiently with minimal information provided.

Are there any areas for improvement or something ASL BPO could have done differently?

No. They are the best. They don't need anything to change.