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Timely Contact. Timeless Value.

GCS is an outsource contact center organization that focuses on delivering effective communication with your customers. We manage voice and self-service channels to meet your required service levels in three unique ways:

1) Careful selection and on-going training of our associates with our F.E.E.D program. Our agents have the right personality to please your customer.

  • $50,000+
  • $25 - $49 / hr
  • 250 - 999
  • Founded 2001
Average Review Rating
4.9
Total Reviews
6
Most Common Project Size
$10,000 to $49,000
Average Referral Rating
5.0 /5

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    Locations (2)

    10 - 15

    Highly Rated Similar Providers

    Overall Review Rating

    4.9
    • Quality

      4.9 /5
    • Schedule

      4.8 /5
    • Cost

      4.6 /5
    • Willing to Refer

      5.0 /5
    See all 6 Reviews
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    Call Center Services for Public Transportation Agency

    • Call Center Services
    • $10,000,000 +
    • June 2012 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "GCS Agents engaged their employees and made sure to have adequate staffing 24/7, 365 days."

    Feb 27, 2020

    GCS Agents provides call center services to establish a transport reservation system in compliance with federal regulations for a public transportation agency.

    Content Creation for Lead Generation Company

    • Business Consulting
    • $10,000 to $49,999
    • Jan. - Feb. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    3.0
    Willing to Refer
    5.0

    "They really wanted us to be successful and understood our situation."

    Feb 27, 2020

    GCS Agents provided existing content to help a business identify their new direction for their materials. It served as a base for them to modify and distribute across the company. 

    Corporate Training for Electric Utility Company

    • Business Consulting
    • $10,000 to $49,999
    • Apr. - May 2018
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They put together exactly what we needed.”

    Feb 18, 2020

    GCS Agents provided soft skills training to the management of a power company. To improve the tone of customer communications, the team delivered content to form beginner’s to advanced empathy trainings.

    Screening & Answering Services for IT Firm

    • Call Center Services
    • $50,000 to $199,999
    • Sep. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They help promote productivity and efficiency."

    Nov 2, 2017

    Security Analytics for Database Servers for Energy Company

    • Less than $10,000
    • Feb. 2014 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They are great at keeping databases intact."

    Nov 2, 2017

    Document Creation and Data Entry Service for IT Company

    • $1,000,000 to $9,999,999
    • Jan. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "In comparison to other vendors, GCS is of better quality and service."

    Nov 2, 2017

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