Timely Contact. Timeless Value.

SILVER VERIFIED

GCS is an outsource contact center organization that focuses on delivering effective communication with your customers. We manage voice and self-service channels to meet your required service levels in three unique ways:

1) Careful selection and on-going training of our associates with our F.E.E.D program. Our agents have the right personality to please your customer.

2) Effective training in the art of empathy and soft skills to build connections with your customer that retains and builds your brand. Our agents have the right skills to handle all types of calls.

3) Process driven management and smart use of technology to meet demand at the lowest possible cost. You achieve customer service goals while staying in budget.

The GCS team is led by contact center and BPO experts. Each of our area leaders has spent years in the customer communication business and have honed the management process. We focus on personalized communication - at scale. Each customer receives an individual focus, and we do it tens of thousands of times a day, achieving the same results.  

While our primary business is managing contact center and back-office operations for our clients, we share our knowledge and expertise through consulting and training services too.

We provide contact centers for both live and automated voice, chat, text, email, snail maile, video and walk-in agents. Multiple languages. Back office services include any process done in a workstation environment. This includes IVR management, fulfillment, image review.

Contact us today to discuss your needs. Together we will decide the best approach to cost-effectively meeting your needs.

Read more...
$50,000+
$25 - $49 / hr
250 - 999
Founded 2001
Salisbury, NC
headquarters
other locations
  • New York, NY 10001
    United States

Focus

Service lines
75%
10%
10%
5%
Voice Services
Business Consulting
Non-Voice BPO/Back Office Services
Client focus
60%
30%
10%
Midmarket ($10M - $1B)
Enterprise (>$1B)
Small Business (<$10M)
Industry focus
20%
20%
15%
15%
10%
20%
Financial services
Government
Consumer products & services
Non-Voice BPO Focus
50%
25%
25%
Voice/Call Center Services
25%
25%
25%
25%

Portfolio

Key clients: 

In our nearly 20 years in business, we have gained an advanced degree in the contact center business and become masters of our clients' sectors as well. We serve industry leaders in both the corporate and public sector. Our clients come from banking, insurance, transportation, hospitality, government, technology and more.

Contact us today to discuss your needs. Let us show you how our approach will benefit your business.

Reviews

4.9
4.916667
Submit Review

Verification

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SILVER VERIFIED
Business Entity
Business Entity Name
Global Contact Services, LLC
Status
Active
Jurisdiction of Formation
Delaware
ID
3419720
Date of Formation
July 30, 2001
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
1
Last Updated
April 7, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
6
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
February 27, 2020