Salesupply, 6 Reviews, Address, Data & More

Compete like a local anywhere

Salesupply is an international ecommerce customer service and - fulfillment provider.

We offer online retailers and brands flexible customer service in 25 languages and over 20 strategically located fulfillment centers in 3 continents. Enabling you to compete like a local anywhere

Min project size
$10,000+
Hourly rate
Undisclosed
Employees
250 - 999
Locations
Nijmegen, Netherlands
Year founded
Founded 2008
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate Undisclosed

Rating for cost 4.2 /5

What Clients Have Said

Salesupply offers good value for cost, with pricing fitting various budgets. Clients noted effective customer service and fulfillment solutions, often praising the company's responsiveness and adaptability. Specific project costs were not detailed, but clients appreciated the overall affordability and alignment with their needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Salesupply Review Insights

Overall Review Rating

4.6

Quality 4.6
Schedule 4.8
Cost 4.2
Willing to Refer 4.4

Top Mentions

Review Highlights

Effective Project Management

Clients praise Salesupply for their organized and effective project management. They consistently deliver items on schedule, maintain proactive communication, and adapt to evolving client needs.
Strong Customer Service Performance

Salesupply consistently delivers high-quality customer service across multiple countries. Clients report improvements in customer satisfaction and reduced complaints. Their multilingual support and responsiveness are well-regarded.
Employee Engagement as a Strength

Clients appreciate Salesupply's team engagement, often feeling as though the team is an extension of their own company. This leads to a strong, collaborative working relationship.
Successful International Expansion Support

Salesupply effectively aids businesses in international market expansion, providing logistics, fulfillment, and customer support services. This has resulted in increased global presence and customer acquisition.
Cultural Fit and Value Alignment

Salesupply is frequently chosen for their cultural fit and alignment with client values. Their approach resonates with clients, contributing to a harmonious and productive partnership.
Room for Initiative in Cooperation

One client noted a lack of initiative from Salesupply in discussing potential cooperation improvements or opportunities, suggesting an area where Salesupply could enhance its client relationships.

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Salesupply Reviews

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Customer Service Outsourcing E-Commerce Development
Less than $10,000
June 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We appreciate their responsiveness and dedication to meeting our needs throughout the collaboration."

Oct 4, 2024

Head of E-Commerce, Pitbull Sp. z o.o.

Maciej Szelągowski

Other industries
Poznan, Poland
51-200 Employees
Online Review
Verified

Salesupply provides customer support services to a clothing firm. They've also optimized the client's e-commerce platform and implemented logistics and fulfillment solutions into their customer service systems.

Salesupply's efforts have helped the client reduce response times, increase customer satisfaction scores, improve resolution rates for customer inquiries, receive fewer complaints, and enhance customer loyalty. Moreover, the team is punctual, flexible, attentive, collaborative, and highly organized.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of E-Commerce of Pitbull Sp. z o.o.

Describe what your company does in a single sentence.

Pitbull Ltd. is a clothing company specializing in sports and casual wear. It is primarily known for its line of clothing for active people, including apparel for combat sports, crossfit, gym and other sports.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salesupply to accomplish?

Improve customer experience in new markets
Optimize operational efficiency for international growth
Increase global e-commerce presence

SOLUTION

How did you find Salesupply?

Online Search

Why did you select Salesupply over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Salesupply were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Salesupply included customer support and the implementation of efficient logistics and fulfillment solutions within customer service systems. They optimized our e-commerce platform for a better user experience. Key deliverables consisted of detailed market analysis reports, a trained multilingual support team, a logistics framework, enhanced platform features and a performance metrics dashboard for ongoing evaluation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from utilizing Salesupply's customer service included a significant reduction in response times and an increase in customer satisfaction scores. We saw a marked improvement in resolution rates for customer inquiries, leading to fewer complaints and enhanced customer loyalty.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Salesupply's project management was highly organized and effective throughout the engagement. They adhered to the established timeline and consistently delivered items on schedule, ensuring that each phase of the project progressed smoothly. Their proactive communication and regular updates kept us informed about milestones and any potential challenges.

When it came to responding to our needs, Salesupply demonstrated great flexibility and attentiveness. They actively sought feedback and were quick to adjust strategies based on our evolving requirements. Their collaborative approach made it easy to address any concerns, and they were always available to provide support or clarification.

What was your primary form of communication with Salesupply?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Salesupply was their exceptional customization in addressing our specific needs. They took the time to understand our business model and target markets, tailoring their solutions accordingly.

Are there any areas for improvement or something Salesupply could have done differently?

Overall, our experience with Salesupply was positive, and they delivered effectively on their commitments. We appreciate their responsiveness and dedication to meeting our needs throughout the collaboration.

RATINGS

5.0

Customer Service Outsourcing Fulfillment
Confidential
Aug. 2017 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"Their response and availability: they have an almost all-in-one from deliveries to customer service."

Sep 26, 2024

Manager, Segway Europe BV

Anonymous

Consumer Products
Amsterdam, Netherlands
11-50 Employees
Online Review
Verified

Salesupply provides outsourced customer service and fulfillment services for Segway. The team manages the client's logistics, order fulfillment, multilingual support, and customer satisfaction across Europe.

Thanks to Salesupply's efforts, the client has seen fewer complaints and quicker deliveries. The team is quick to react, fast to respond, and always willing to help. They offer a centralized operation center and automated key processes. They're consistently available and have a variety of solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Manager of Segway Europe BV

Describe what your company does in a single sentence.

Leader in kickscooter business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salesupply to accomplish?

Fulfillment in different countries
Customer Service

SOLUTION

How did you find Salesupply?

Referral

Why did you select Salesupply over others?

Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from Salesupply were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Salesupply offers a comprehensive suite of services designed to streamline the supply chain and enhance customer experiences across Europe.

Fulfillment Services:

Salesupply provides a robust fulfilment solution that covers the entire process, from inbound logistics to pick, pack, and delivery. This service is available in numerous countries across Europe, ensuring efficient and cost-effective operations for businesses of all sizes.

Key features of Salesupply's fulfilment services include:

Inbound logistics: Seamless management of incoming shipments, including receiving, inspection, and storage.
Inventory management: Accurate tracking and control of stock levels to optimize inventory costs and avoid stockouts.
Order fulfilment: Efficient picking, packing, and shipping of orders to meet customer deadlines.
Returns management: Streamlined handling of returns, including processing, inspection, and refunds.
Value-added services: Additional services such as kitting, bundling, and custom packaging to meet specific customer requirements.

Customer Service:

Salesupply offers multilingual customer service support across Europe, tailored to the specific needs of different markets. Their experienced customer service agents are equipped to handle a wide range of inquiries and provide exceptional support in multiple languages.

Key features of Salesupply's customer service include:

Multilingual support: Customer service representatives fluent in various European languages to cater to a diverse customer base.
Multiple channels: Support through phone, email, chat, and social media to meet customer preferences.
Knowledge base: Comprehensive knowledge base and FAQ section to provide self-service options and reduce response times.
Escalation process: Efficient escalation procedures to address complex issues or customer complaints promptly.
Customer satisfaction tracking: Regular monitoring and analysis of customer satisfaction metrics to identify areas for improvement.

By leveraging Salesupply's fulfilment and customer service services, businesses can benefit from:

Reduced operational costs: Streamlined processes and efficient resource allocation.
Improved customer satisfaction: Timely order fulfilment, excellent customer support, and personalized service.
Enhanced scalability: Flexibility to handle fluctuating demand and expand into new markets.
Increased efficiency: Centralized operations and automation of key processes.
Focus on core business: Delegation of non-core functions to a trusted partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

less complaint and quicker deliveries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they do. They are very quick to react and fast response and always willing to help /change/adapt according to the need of the business itself.

What was your primary form of communication with Salesupply?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their response and availability: they have an almost all-in-one from deliveries to customer service

Are there any areas for improvement or something Salesupply could have done differently?

To train better customer service.

RATINGS

4.5

Customer Service Outsourcing
$200,000 to $999,999
Nov. 2016 - Ongoing

4.5

Quality: 4.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.0

"Salesupply has always been receptive to our ongoing needs."

Jul 2, 2024

E-Commerce Community Manager, Karhu North America

Gabriel Putnam

eCommerce
Marblehead, Massachusetts
11-50 Employees
Online Review
Verified

Salesupply provides customer service outsourcing for a B2C e-commerce company. The team is responsible for email and phone communication.

Salesupply’s efforts have increased event bookings and order volume, meeting expectations. Their communicative, patient, and responsive approach results in a healthy partnership. Overall, they are a valuable and efficient partner.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Community Manager of Karhu North America

Describe what your company does in a single sentence.

Karhu North America aims to provide superior product quality and customer service, from our retail relationships to our online business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salesupply to accomplish?

To provide Karhu's B2C customers assistance and service through email & phone, along with being the first point of contact for any inquiring individual or business, interested in Karhu or Karhu's product offerings.

SOLUTION

How did you find Salesupply?

Referral

Why did you select Salesupply over others?

Referred to me
Other

How many teammates from Salesupply were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Salesupply provides customer service outsourcing for our B2C customers. This is done through email and phone communications. Karhu's web business is international. Karhu uses three Salesupply offices to support our e-commerce business. These offices are in the United States, the Netherlands, and Germany.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of events recorded/invoiced by Salesupply every month, along with the growth, & order volume of our e-commerce business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Salesupply has always been receptive to our ongoing needs. With Karhu's business growing, this receptivity, patience, and ongoing collaboration will certainly continue to be needed.

What was your primary form of communication with Salesupply?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Salesupply has been able to grow with Karhu. As our business has changed and grown, Salesupply has been able to change and grow with us. We are not without our challenges but Salesupply continues to look for ways to make our business run more smoothly & efficiently. This is highly valuable, impressive, and unique.

Are there any areas for improvement or something Salesupply could have done differently?

Karhu is responsible for providing backend access and materials to assist Salesupply in their efforts to field customer questions and solve order issues. It would be interesting to see the onboarding and training process for Salesupply agents. It would also be good to see areas of improvement that Karhu can make in providing better materials and resources for the Salesupply agents working on our account.

RATINGS

4.5

$50,000 to $199,999
Mar. 2022 - Jan. 2023

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They were always quick on their feet and issues were resolved within hours."

Feb 17, 2023

Interim E-Commerce Manager, Padelshop

Brandon van Deelen

Retail
Amsterdam, Netherlands
1-10 Employees
Online Review
Verified

Salesupply provides fulfillment services for an online retailer. The team is responsible for the complete logistics handling of the client's goods, both incoming and outgoing.

Thanks to Salesupply's efforts and services, the client was able to scale up their business and sales value by 200%. The team provided monthly check-in and day-to-day communication to help resolve issues and answer questions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm an interim e-commerce manager for Padelshop.com, who is an online retailer that provides people with all the necessary padel equipment up to 300 SKU's.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Salesupply?

Our company was growing quickly, not only in turnover but also in SKU's. That resulted in the fact that we came short in hands and needed to focus on our marketing challenges rather than our logistic challenges. Hence why we were looking for a fulfillment partner.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered multiple fulfilment partners, however we needed one that was able to scale-up quickly. With the potential expansion towards the United Kingdom, Germany and France we needed to think about the future. That is were Salesupply came into place, since they have multiple warehouses over the globe and all scaled from one easy system.

Describe the project in detail and walk through their service package.

Salesupply is responsible for the complete logistical handling of our goods, both incoming and outgoing. We provide them with the necessary data on products and SKUs, and they entered everything into their system and ensured proper execution. They made sure that all your products were added to the inventory correctly, and all sold products were delivered to the customers within the agreed-upon time frame

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was an account manager, who was supported by 3 people of execution staff that led the communcation with the warehouse.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our fulfillment resulted in the fact that we were able to scale up with 200% in sales value without any additional members in our own team.

How effective was the workflow between your team and theirs?

We had a monthly check-in and were day-to-day in touch with the staff members in order to resolve any ongoing issues our questions.

What did you find most impressive or unique about this company?

They were always quick on their feet and issues were resolved within hours.

Are there any areas for improvement or something they could have done differently?

Sometimes the communication could have been a bit better, if they were unable to resolve an issue they would try without reaching out to us. That resulted in some situations where we had no clue a problem was going on, until the customer reached out to us.

RATINGS

4.5

Customer Service Outsourcing
Confidential
Jan. 2012 - Jan. 2025

4.0

Quality: 4.0

Schedule: 4.0

Cost: 3.0

Willing to Refer: 3.0

"We've received good customer reviews."

Oct 11, 2024

Owner & Director, Consumer Products & Services Co

Anonymous

Consumer products & services
Netherlands
11-50 Employees
Online Review
Verified

Salesupply provides outsourced customer service support for a consumer products and services company. The team is responsible for customer service in Germany, the UK, France, Italy, and Spain.

The client is pleased with Salesupply's work, which has resulted in good customer reviews. The team is punctual and communicative via email and messaging apps. The client is impressed with the team's engagement and feels like they are part of the same company.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner, director of a consumer products & services company

Describe what your company does in a single sentence.

Dutch table linnen brand, excellent in custom-made tablecloths.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salesupply to accomplish?

Customer Service

SOLUTION

How did you find Salesupply?

Referral

Why did you select Salesupply over others?

Close to my geographic location
Great culture fit
Referred to me
Company values aligned

How many teammates from Salesupply were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer service in Germany, UK, France, Italy and Spain.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've received good customer reviews

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Usually on time

What was your primary form of communication with Salesupply?

Email or Messaging App

What did you find most impressive or unique about this company?

Employee engagement
It feels like they are our own colleagues

Are there any areas for improvement or something Salesupply could have done differently?

Salesupply has shown no initiative to discuss cooperation improvements or opportunities

RATINGS

4.0

Call Center Services Customer Service Outsourcing Language Interpretation
Confidential
June 2023 - June 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything was perfect and always on time."

Jul 10, 2024

CEO, B2B SaaS Company

Sebastian Horoszko

eCommerce
Rzeszow, Poland
11-50 Employees
Online Review
Verified

Looking to expand their services in Slovakia, a B2B SaaS company hired Salesupply for their customer support services. The team focused on providing call center services.

Thanks to Salesupply's efforts, the client gained more customers. The team managed the entire project flawlessly — everything was completed on time. What distinguished Salesupply from other providers was their customer-oriented approach and professionalism.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

Salesupply helped us with expanding our services to Slovakia. They handled Contact Center activites with eagerneess and proffesionallity that is not easy find in the market" Fully recommed for Customer Care and Contact Center services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salesupply to accomplish?

Professional contact center
Customer care

SOLUTION

How did you find Salesupply?

Online Search

Why did you select Salesupply over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Salesupply were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was perfect and always on time.

What was your primary form of communication with Salesupply?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Customer approach, professional service.

Are there any areas for improvement or something Salesupply could have done differently?

No, everything was perfect.

RATINGS

5.0

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 6

Overall Review Rating: 4.6

Source: Clutch

Last Updated: October 11, 2024

Business Entity

Business Entity Name	Salesupply Nederland B.V.
Source	KVK
Jurisdiction of Formation	Netherlands
Date of Formation	November 3, 2011
Status	Active
Last Updated	December 5, 2024
ID	54027799

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 5, 2024

Learn More About The Clutch Verification Process

Locations (2)

101 - 150

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Salesupply

Compete like a local anywhere

1 Language that we service

1 Timezone that we service

2 Locations

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Salesupply Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Project Management

Strong Customer Service Performance

Employee Engagement as a Strength

Successful International Expansion Support

Cultural Fit and Value Alignment

Room for Initiative in Cooperation

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Locations (2)

Connect with Salesupply on Social