Salesupply

BACKGROUND

Please describe your company and your position there.

I'm an interim e-commerce manager for Padelshop.com, who is an online retailer that provides people with all the necessary padel equipment up to 300 SKU's.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Salesupply?

Our company was growing quickly, not only in turnover but also in SKU's. That resulted in the fact that we came short in hands and needed to focus on our marketing challenges rather than our logistic challenges. Hence why we were looking for a fulfillment partner.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered multiple fulfilment partners, however we needed one that was able to scale-up quickly. With the potential expansion towards the United Kingdom, Germany and France we needed to think about the future. That is were Salesupply came into place, since they have multiple warehouses over the globe and all scaled from one easy system.

Describe the project in detail and walk through their service package.

Salesupply is responsible for the complete logistical handling of our goods, both incoming and outgoing. We provide them with the necessary data on products and SKUs, and they entered everything into their system and ensured proper execution. They made sure that all your products were added to the inventory correctly, and all sold products were delivered to the customers within the agreed-upon time frame

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was an account manager, who was supported by 3 people of execution staff that led the communcation with the warehouse.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our fulfillment resulted in the fact that we were able to scale up with 200% in sales value without any additional members in our own team.

How effective was the workflow between your team and theirs?

We had a monthly check-in and were day-to-day in touch with the staff members in order to resolve any ongoing issues our questions.

What did you find most impressive or unique about this company?

They were always quick on their feet and issues were resolved within hours.

Are there any areas for improvement or something they could have done differently?

Sometimes the communication could have been a bit better, if they were unable to resolve an issue they would try without reaching out to us. That resulted in some situations where we had no clue a problem was going on, until the customer reached out to us.