ACC

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We access the information and make a determination of our needs.

What was the volume of outbound calls your company was handling per day?

200 calls.

What challenge were you trying to address with the service provider?

To provide quality outbound services.

SOLUTION

What was the scope of the service provider's involvement?

They provide support and troubleshooting.

Could you describe the service provider's pricing structure and how they billed you?

They bill yearly.

How did you come to work with this service provider?

It was recommended by peers.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They do an excellent job.

How much time, in hours, does this service provider save you each month?

$5,000 per month.

How much money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer a unique service that offers support and troubleshooting for a great fee.

What are the service provider's strengths?

Their workers and their sales staff.

How can the service provider improve?

Lowering their prices.

How long has your company been working with this service provider?

We've been working together for 5 years since 2012.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

Yes. I have to make calls to consumers about their business accounts.

What was the volume of outbound calls your company was handling per day?

60%. It is very essential.

What challenge were you trying to address with the service provider?

Increase client positivity with verification.

SOLUTION

What was the scope of the service provider's involvement?

Appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We were entered into a package deal with them.

How did you come to work with this service provider?

A personal referral from a good friend.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are quick to respond and they follow company guidelines almost perfectly.

How much time, in hours, does this service provider save you each month?

They save us about $3,000 a year.

How much money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are not very personable, but they are efficient.

What are the service provider's strengths?

Efficiency.

How can the service provider improve?

Being more personable.

How long has your company been working with this service provider?

It's been 2 years now.

How much money do you spend annually with this service provider?

Over $10,000,000.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

It is more efficient to use these services.

What was the volume of outbound calls your company was handling per day?

30% of calls.

What challenge were you trying to address with the service provider?

Our goal was to make our company more efficient.

SOLUTION

What was the scope of the service provider's involvement?

They provide good support.

Could you describe the service provider's pricing structure and how they billed you?

It is good and they bill per load.

How did you come to work with this service provider?

We did research and sat down with many prospective vendors.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They do a good job.

How much time, in hours, does this service provider save you each month?

Hundreds.

How much money does this service provider save you each month?

Thousands.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is perfect.

What are the service provider's strengths?

They are strong in all areas.

How can the service provider improve?

I have no improvements.

How long has your company been working with this service provider?

We started in 2016 and the work is on an ongoing basis.

How much money do you spend annually with this service provider?

Over $10,000,000.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We really need these services to keep helping people and my organization. We have our own goals, but we also care about our work and the people we work for.

What was the volume of outbound calls your company was handling per day?

70 calls.

What challenge were you trying to address with the service provider?

Our goal was to provide the best service for the people we have around us.

SOLUTION

What was the scope of the service provider's involvement?

They provide multiple services.

Could you describe the service provider's pricing structure and how they billed you?

I'm not sure about these details.

How did you come to work with this service provider?

We found them through a web search.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They give great effort.

How much time, in hours, does this service provider save you each month?

100 hours.

How much money does this service provider save you each month?

$50,000 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Working with them has been a pleasure for us.

What are the service provider's strengths?

They provide good service and quality.

How can the service provider improve?

They can improve in regards to time.

How long has your company been working with this service provider?

We began May 2014, and we continue to work together.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need outbound services because we have a lot of customers.

What was the volume of outbound calls your company was handling per day?

200 calls.

What challenge were you trying to address with the service provider?

Our goal was to be more productive.

SOLUTION

What was the scope of the service provider's involvement?

They help us with appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We have a short term contract that we pay on weekly. It is a package that charges per appointments made.

How did you come to work with this service provider?

We heard about them from a personal referral.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They respond quickly and make good appointments.

How much time, in hours, does this service provider save you each month?

40 hours.

How much money does this service provider save you each month?

$10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I'm not sure.

What are the service provider's strengths?

They are reliable.

How can the service provider improve?

They could improve their prices.

How long has your company been working with this service provider?

We started January 2017, and it's ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have a good marketing strategy, but we don't obtain tangible results.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

50%.

What challenge were you trying to address with the service provider?

We wanted to have better results in marketing.

SOLUTION

What was the scope of the service provider's involvement?

They provide results and marketing services.

Could you describe the pricing structure and how they billed you?

We have a annual contract.

How did you come to work with this service provider?

We had a selection period.

How would you assess the service provider for answering calls, customer service, and communication?

They provide great and quality services. I trust them.

How much time, in hours, does this service provider save you each month?

N/A.

How much money does this service provider save you each month?

$1,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer me a trustworthy service.

What are the service provider's strengths?

They have great service and quality.

How can the service provider improve?

They can improve on their reliability.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need inbound services to help with the large volume of incoming customer calls we receive monthly.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

30%

What challenge were you trying to address with the service provider?

American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance our relationship with existing customers, as well as acquire new ones.

SOLUTION

What was the scope of the service provider's involvement?

They provide customer service, technical support, and order processing.

Could you describe the pricing structure and how they billed you?

They have monthly billing after signing a 1 year contract agreement.

How did you come to work with this service provider?

We were introduced to them from a referral from another business partner.

How would you assess the service provider for answering calls, customer service, and communication?

American Customer Care reps are very passionate about our customers, working with us to ensure all of our objectives are met timely and efficiently.

How much time, in hours, does this service provider save you each month?

200.

How much money does this service provider save you each month?

$1,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My company made the right decision when they partnered with American Customer Care. When we established our new call center their technical expertise and leadership were essential in putting together a comprehensive start up plan. With their help, our fully functional call center was up and running in a very limited amount of time. The project manager and representatives assigned to my account are highly motivated, experienced professionals and I know I can count on them to create value for our company and provide high quality service to our consumers. I depend on ACC and they deliver, I enjoy working with their staff and I'm very pleased with the results.

What are the service provider's strengths?

Each member of their executive team averages over 15 years of experience in call center management.

How can the service provider improve?

I'm not sure of any areas.

How long has your company been working with this service provider?

Feb. 2016 - Ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

They are very important services because I used to do it in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I don't know, but we have a large volume of calls.

What challenge were you trying to address with the service provider?

We wanted to find a unique and efficient service.

SOLUTION

What was the scope of the service provider's involvement?

They provide great customer service.

Could you describe the pricing structure and how they billed you?

I often use a package deal and it is long-term.

How did you come to work with this service provider?

We found them through online search and reviews.

How would you assess the service provider for answering calls, customer service, and communication?

They respond quickly and meet deadlines. It's great and perfect.

How much time, in hours, does this service provider save you each month?

They save me a lot of time, about 5 or 6 days a month.

How much money does this service provider save you each month?

They save me a lot of money, somewhere between $1000 and $10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's a perfect company and they have great customer care. I like it very much.

What are the service provider's strengths?

Their strengths are their speed and premium customer service.

How can the service provider improve?

No improvements. They're great, in my opinion.

How long has your company been working with this service provider?

2014 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

When there's an overflow, we need this service.

How many inbound calls did your company handle every day?

275 calls per day.

What challenge were you trying to address with the service provider?

The goal was good customer service.

SOLUTION

What was the scope of the service provider's involvement?

They provide quality service.

Could you describe the pricing structure and how they billed you?

We buy a package deal.

How did you come to work with this service provider?

I found them through a colleague referral.

How would you assess the service provider for answering calls, customer service, and communication?

They always provide a great service.

How much time and money does this service provider save you each month?

I think it saves about $500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They made a great improvement with our sales numbers.

What are the service provider's strengths?

Our customer needs are always met.

What areas can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We started in 2012.

How much money do you spend annually with this service provider?

The annual investment is $5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

Because we have many calls, and so we can filter and serve them properly.

How many inbound calls did your company handle every day?

200 to 500 calls per day.

What challenge were you trying to address with the service provider?

We chose this firm for their good reputation and recommendations.

SOLUTION

What was the scope of the service provider's involvement?

A simpler automatic system.

Could you describe the pricing structure and how they billed you?

They have good prices,they have many methods of payment, we usually make bank transfers.

How did you come to work with this service provider?

We used online research and recommendations.

How would you assess the service provider for answering calls, customer service, and communication?

They are very good and very responsible.

How much time and money does this service provider save you each month?

They save $500 to $1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It makes the work easier, they are very efficient.

What are the service provider's strengths?

They are honest and efficient.

What areas can the service provider improve?

They could have more employees.

How long has your company been working with this service provider?

We have worked with them for two years.

How much money do you spend annually with this service provider?

I estimate between $50,000 to $199,999.