IdeasUnlimited Client Reviews

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IT Consulting & SI

Jan 13, 2020

the project

Quality Assurance for Video Streaming App

"They communicate to us efficiently, and everyone's responsive."

IT Consulting & SI

Confidential

June 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

June 2019 - Ongoing

Project summary:

IdeasUnlimited provides QA for a live-video streaming mobile application.

1-10 Employees

New York, New York

Co-Founder, Video Streaming Service

Verified

the reviewer

Co-Founder, Video Streaming Service

Entertainment

1-10 Employees

New York, New York

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They communicate to us efficiently, and everyone's responsive."

Jan 13, 2020

Feedback summary:

Available and engaged, IdeasUnlimited answered questions and built an understanding of the product quickly. Customers can expect a streamlined workflow and a proactive partner in the face of roadblocks.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the cofounder of a B2C mobile live video streaming application

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

We hired IdeasUnlimited to provide quality assurance services for our application and making sure things run smoothly

What were your goals for this project?

To provide 24/7 coverage to ensure all technical and any other issues were addressed promptly and efficiently, and ultimately to provide customer support

SOLUTION

How did you select this vendor?

We reviewed lots of vendors and posted a job post. We researched a few different companies and selected IdeasUnlimited because of their ability to meet our technical needs, their willingness and desire to train their staff, responsiveness and flexibility, and the costs of the engagement.

Describe the project in detail.

The first week we had a short onboarding/training session. Their staff asked questions and it was productive. Afterwards, communication was mostly done via an instant messaging application. There is one staff member on duty at all times. They communicate any questions to us and report any issues to us or any questions that come up from users.

What was the team composition?

We have 6 staff members, ensuring 24/7/365 coverage.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The IdeasUnlimited staff have learned our application and their response time is quicker and more effective. They do a really good job responding to questions and conducting quality assurance on the application.

How effective was the workflow between your team and theirs?

Workflow is good. They communicate to us efficiently, and everyone's responsive.

What did you find most impressive about this company?

Their willingness to identify challenges with the engagement and proactively make changes. They didn't wait for us to bring concerns to their attention.

Are there any areas for improvement?

Not really.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Call Center Services

Aug 23, 2019

the project

Outbound Call Service for Beauty Brand

"They are fast, responsible, hard-working, and honest."

Call Center Services

Confidential

Apr. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Apr. 2019 - Ongoing

Project summary:

IdeasUnlimited provides outbound call services for a cruelty-free beauty brand. Their team assisted with customer checkout and PR matters.

11-50 Employees

Fort Lauderdale, Florida

Support, Babebox Focallure

Verified

the reviewer

Support, Babebox Focallure

Beauty

11-50 Employees

Fort Lauderdale, Florida

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They are fast, responsible, hard-working, and honest."

Aug 23, 2019

Feedback summary:

The services provided by IdeasUnlimited have been instrumental to the company. Their team is skilled at upselling and creating trust with the consumer. They are able to accomplish more than what is required of them, leading to a successful ongoing relationship.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is an online retail cruelty-free beauty product store. I have a wide range of responsibilities and right now is busy helping to handle PR-related matters

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

Some time ago we couldn't launch a cost-effective outbound call solution until our choice fell on IdeasUnlimited.

What were your goals for this project?

Initially, we needed to help our customers handle user-originated issues that can arise during the checkout process. As of the present moment, one of the primary goals of the project is to create and maintain a trusty and lasting relationship with customers as well.

SOLUTION

How did you select this vendor?

At the beginning we have selected the team after doing an internet research which aimed for the lowest outsourcing cost but we started seeing more perspectives after the partnership was established.

Describe the project in detail.

Customers can face difficulties using an online store or provide invalid details during checkout process and if there is a detail we need to clarify or if customer asks for help yet finds him/herself not proficient or comfortable enough with using chats e-mails - team gives a call to handle the issue and briefly describe the call flow and results using our call record form

What was the team composition?

We hired a small staff of 3 people which is surely going to increase alongside with needed call volume increase

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From the very first day, their team showed interest and took initiative in every single case, which helped them to adapt and master their roles very quickly. They are fast, responsible, hard-working and honest.

How effective was the workflow between your team and theirs?

At the beginning, our teams rarely coincided because case transfer was very automated, as of the present moment we are taking steps to establish closer cooperation algorithms with the growth of the number of delicate matters which can easily be solved with the help of our mutual effort

What did you find most impressive about this company?

So far they have been capable to accomplish more than what is required, in our case, they leave a lasting good impression and raise upsales as a result of their communication expertise.

Are there any areas for improvement?

In my humble opinion, it would be better if they don't hesitate to fix more cases with mutual effort whenever they might require it

5.0

Overall Score Thumbs up, we are thinking about expanding our cooperation in future!

5.0 Scheduling

ON TIME / DEADLINES

They're capable, hard-working and full of enthusiasm, no problems with schedules so far

5.0 Cost

Value / within estimates

Needless to say that the cost was a deciding factor when we searched for a team

5.0 Quality

Service & deliverables

Team helps us expand loyal and long-time customer base

5.0 NPS

Willing to refer

Not sure about their expertise each and every possible line of work, as of our perspective - we would definitely recommend IdeasUnlimited to a friend

Human Resources

Feb 06, 2019

the project

Recruitment Services for Dietary Supplements Company

“I really appreciate their speed.”

Human Resources

Confidential

Jan. 2016 - Ongoing

4.0

Quality:

5.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

4.0

Confidential

Jan. 2016 - Ongoing

Project summary:

IdeasUnlimited is helping a dietary supplements company to recruit customer service agents. The partnership is ongoing.

1-10 Employees

Helsinki, Finland

COO, Dietary Supplements Company

Verified

the reviewer

COO, Dietary Supplements Company

Media

1-10 Employees

Helsinki, Finland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.0

Quality:

5.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

4.0

the review

“I really appreciate their speed.”

Feb 06, 2019

Feedback summary:

Working with IdeasUnlimited has streamlined the hiring process, saving both time and money. The team managed the project efficiently, answering questions and addressing needs on time. Their responsive customer service skills are key to a successful partnership.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a company that sells a variety of dietary supplements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeasUnlimited?

We needed recruiting assistance.

SOLUTION

What was the scope of their involvement?

IdeasUnlimited is helping us source customer service agents. I’m not sure about the exact steps involved in the collaborative process because most of the resources were hired before I started my role with this company.

What is the team composition?

I’m mainly in contact with Nick (Founder, IdeasUnlimited) and Kristine (BD Manager, IdeasUnlimited).

What is the status of this engagement?

The company started working with IdeasUnlimited in January 2016, but I didn’t start my role until March 2018. We’re still working with them currently.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IdeasUnlimited found ideal customer service agents for our company. With their recruiting help, we’ve been able to save time and money and streamline our hiring processes.

How did IdeasUnlimited perform from a project management standpoint?

They easily integrated themselves with our company. If I ever had a question, I could reach out and expect a response within a day. Overall, they’ve performed pretty well, managing the project and the customer service agents efficiently.

What did you find most impressive about them?

They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.

Are there any areas they could improve?

In our latest recruitment initiative, we had a bit of trouble getting the right answers to our questions. Other than that, everything has been great.

Any advice for potential customers?

Clients should clearly identify their needs, then thoroughly interview all of their candidates.

4.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

The only drawback is the time difference.

4.0 Cost

Value / within estimates

They background check their hires, but nobody is perfect.

5.0 Quality

Service & deliverables

They’ve done everything well.

4.0 NPS

Willing to refer

I would recommend them for their speed and responsiveness.

Web design

Aug 04, 2020

the project

Web Design Assistance for Cafe Site Launch

"We had great communication about what my needs were."

Web design

Less than $10,000

May - Jan. 2015

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

May - Jan. 2015

Project summary:

IdeasUnlimited provided additional support to resolve a cafe's web design challenges.

1-10 Employees

United States

CEO, Coffee Kiosk

Not verified

the reviewer

CEO, Coffee Kiosk

Food & Beverage

1-10 Employees

United States

Online Review

The client submitted this review online.

Not verified

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"We had great communication about what my needs were."

Aug 04, 2020

Feedback summary:

With IdeasUnlimited's help, the site launched successfully. They were knowledgeable about the process.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I launched a Coffee/Espresso Kiosk, Owner Operator

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

Difficulty Building a website

What were your goals for this project?

I had a design issue

SOLUTION

How did you select this vendor?

Found on the internet through google search

Describe the project in detail.

I need technical design assistance with setting the website properly

What was the team composition?

I was assigned a project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My website was launched sucessfully

How effective was the workflow between your team and theirs?

We had great communication about what my needs were.

What did you find most impressive about this company?

There knowledge of systems

Are there any areas for improvement?

Non that I can find

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

BPO

Jul 23, 2020

the project

E-Commerce Customer Support for Apparel & Fashion Company

"The last five years have been very good."

BPO

$200,000 to $999,999

Jan. 2015 - Ongoing

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.0

Willing to refer:

4.5

$200,000 to $999,999

Jan. 2015 - Ongoing

Project summary:

IdeasUnlimited is able to deliver outstanding service in setting up customer support that can help increase the client's experience satisfaction with a brand. They also specialize in round-the-clock service.

501-1,000 Employees

Los Angeles, California

Andrew Xu

Operations Director, PatPat

Verified

the reviewer

Operations Director, PatPat

Andrew Xu

Apparel & Fashion

501-1,000 Employees

Los Angeles, California

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.0

Willing to refer:

4.5

the review

"The last five years have been very good."

Jul 23, 2020

Feedback summary:

Their work proved to be a critical element in the apparel and fashion company's customer service. IdeasUnlimited was able to drive customer satisfaction from 8.5 to 9.5, by far the highest mark since the company started.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the operations director at an e-commerce company headquartered in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

We hired the company for creation of a customer service center.

What were your goals for this project?

Our main goal was to increase customer's experience satisfaction.

SOLUTION

How did you select this vendor?

IdeasUnlimited is outstanding from the other four vendors we searched from different channels. Finally, we made a decision to choose IdeasUnlimited because of their overall strength, cost-efficient price and 24-hour service.

Describe the project in detail.

Here are the deliverables of the project:

Call center
Customer service
E-commerce support
Order processing

What was the team composition?

We have assigned a full team which includes project manager, team leaders, and agents for our customer service project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer satisfaction reached an all-time high from 8.5 to 9.5 after cooperating with IdeasUnlimited.

How effective was the workflow between your team and theirs?

The last five years have been very good.

What did you find most impressive about this company?

They are professional and hardworking.

Are there any areas for improvement?

None.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

4.5 NPS

Willing to refer

Call Center Services

Jul 01, 2020

the project

Appointment Management Services for Insurance Brokerage

"It was great."

Call Center Services

Less than $10,000

May - June 2020

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

May - June 2020

Project summary:

IdeasUnlimited provided appointment answering and call services. They scheduled appointments with clients and answered leads.

1-10 Employees

San Antonio, Texas

Gabriel Cavazos

Insurance Broker, Insurance Firm

Verified

the reviewer

Insurance Broker, Insurance Firm

Gabriel Cavazos

Financial Services

1-10 Employees

San Antonio, Texas

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"It was great."

Jul 01, 2020

Feedback summary:

IdeasUnlimited followed the script.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an Insurance Agent Broker that specializes in Medicare Advantage Plans, Medicare Supplement Plans, Hospital Plans, Final Expense, Term Life Insurance, and Mortgage Protection.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

An experienced Appointment Setter. To make calls to set appointments for the Sales Team.

What were your goals for this project?

To follow a script that we have created and call leads that we provide. The object of the project was to qualify potential clients, who have requested to be contacted, and schedule an appointment with the potential client with a member of the sales team. Ideally, someone who is a rock star on the phone and will have no problem completing this task with the script created.

SOLUTION

How did you select this vendor?

I selected the vendor through a platform called Upwork.

Describe the project in detail.

What was the team composition?

N/A

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

someone who is a rock star on the phone and will have no problem completing this task with the script created.

How effective was the workflow between your team and theirs?

Effective

What did you find most impressive about this company?

N/A

Are there any areas for improvement?

N/A

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Call Center Services

Feb 25, 2020

the project

Information Verification for National Grocers' Association

"They have a very effective workflow."

Call Center Services

$10,000 to $49,999

Nov. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2019 - Ongoing

Project summary:

IdeasUnlimited is verifying membership information for a national association of independent grocery distributors.

1-10 Employees

Orlando, Florida

Joel Goldstein

President, Mr. Checkout Distributors

Verified

the reviewer

President, Mr. Checkout Distributors

Joel Goldstein

Logistics & Supply Chain

1-10 Employees

Orlando, Florida

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They have a very effective workflow."

Feb 25, 2020

Feedback summary:

IdeasUnlimited has delivered valuable corrections to the database so far.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

President of Mr. Checkout Distributors

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

IdeasUnlimited is vetting the information of our association members.

What were your goals for this project?

Completion

SOLUTION

How did you select this vendor?

Upwork

Describe the project in detail.

Verification of member information.

What was the team composition?

Call center workers and a manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received valuable corrections to our database.

How effective was the workflow between your team and theirs?

They have a very effective workflow.

What did you find most impressive about this company?

Strong communication.

Are there any areas for improvement?

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Mar 01, 2019

the project

Staffing Support for Marketing & E-Commerce Business

"We’re long-time clients and are delighted with their innovative approach."

E-commerce Development

$10,000 to $49,999

Apr. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Apr. 2018 - Ongoing

Project summary:

IdeasUnlimited has provided a variety of services to support staffing and overall growth for an e-commerce company. They supply artists, writers, and developers amongst others to expand the business.

11-50 Employees

Houston, Texas

Christopher Wick

CEO, SMM International

Verified

the reviewer

CEO, SMM International

Christopher Wick

Advertising & marketing

11-50 Employees

Houston, Texas

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"We’re long-time clients and are delighted with their innovative approach."

Mar 01, 2019

Feedback summary:

The support from IdeasUnlimited has been critical in keeping up with customer demands. They've been a stable partner and successfully fulfill requirements. Their creativity and dedication to the work over time makes them a valuable asset.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Social Media Management International. We’re an SMM and e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

I hired IdeasUnlimited to support and expand my business. We needed a team to support our internal staff with our marketing and e-commerce needs.

What were your goals for this project?

My overall goal was to expand my business using their expertise and meet all of my customer's' expectations.

SOLUTION

How did you select this vendor?

We found IdeasUnlimited online.

Describe the project and the services they provided in detail.

IdeasUnlimited aid us in a variety of areas. They help us find virtual assistants, web developers, and bookkeepers. They support our e-commerce platform by finding the right graphic designers, writers, and marketing experts.

What was the team composition?

They provide a team of nine people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re able to rely heavily on their team and they help us with all of our staffing and growth needs. We are thrilled with the work they’ve done for us.

How was project management arranged and how effective was it?

They’re efficient and cost-effective. Additionally, the team is reliable.

What did you find most impressive about this company?

We’re long-time clients and are delighted with their innovative approach. I’d recommend anyone to work with them.

Are there any areas for improvement?

There’s nothing for them to improve on.

5.0

Overall Score It has been an excellent experience.

5.0 Scheduling

ON TIME / DEADLINES

They excel at working with our schedule.

5.0 Cost

Value / within estimates

They are cost effective!

5.0 Quality

Service & deliverables

The work is high quality.

5.0 NPS

Willing to refer

I always refer them to my friends and peers.

IdeasUnlimited

Contact

Global Call Center Redefined!

headquarters

other locations

Focus

Portfolio

IdeasUnlimited: Global Call Center Redefined!

eCommerce Support

Our agents in the Philippines!

IdeasUnlimited US Based Services!

DHI Testimonial

Secure Infrastructure and Latest Technology

Business Services Award

Top Call Center - Houston

Team in Pakistan.

Employee appreciation event 2019 - Philippines

Employee Appreciation Event - Philippines - 2018.

Call Center Services for DHI Telecom and Travel Wifi.

DHI Testimonial

Introduction to IdeasUnlimited-Global Support Services Provider!

Reviews

Reviews

the project

the reviewer

the review

Jan 13, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Aug 23, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Feb 06, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Aug 04, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jul 23, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jul 01, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review