IdeasUnlimited

BACKGROUND

Please describe your company and position.

I am the Chief Financial Officer of DISCO

Describe what your company does in a single sentence.

DISCO is a legaltech firm that uses artificial intelligence (AI) and cloud computing to help lawyers and legal teams better their legal outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• I wanted to keep my clients' calls from going unanswered. That may include after-hours backup calls or, more significantly, calls received on the weekends and through the evenings when a client is experiencing a crisis.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our after-hours and incoming call answering service is IdeasUnlimited. They assisted us in creating a script that their receptionists will use to interview our clients or potential customers. They change the terminology and make sure our emails are being sent to the appropriate individuals when I need to update it, such as after a staff change. With regard to their calling services, they record the accurate information and provide it to us. 

The decision of whether a person is qualified for our practice is not made by the receptionists.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The greatest consolation we have during business hours is knowing that someone can take important calls when we can't. If a problem arises with a court or an attorney, the court will contact our practice. We have to drop everything and pick up the phone because they might need to reach us right away. Now, I know that IdeasUnlimited is there to take the call, which is a consolation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We collaborate closely with the lead client manager, client account manager, and sales executive. I can instantly turn to them for assistance if I have any inquiries or encounter problems. Whatever I need fixed, they'll do it quickly.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are excellent at communicating with us, whether we are speaking to a receptionist who can direct us to the appropriate person or an executive. We will always receive a prompt answer.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, I don't think there is anything noteworthy.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of SPOKO

Describe what your company does in a single sentence.

Our company provides global money transfers with no hassles at interbank exchange rates.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We partnered with IdeasUnlimited to tackle some key objectives in our customer service operations
• We wanted to amp up our response times, boost customer satisfaction, and cut down on operational costs.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited came through with a complete customer service outsourcing package for our financial service company. They handled all customer inquiries, resolved issues like champs, and provided top-notch technical support across various channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to IdeasUnlimited, our response times improved by a whopping 30%, leading to a stellar 20% increase in customer satisfaction ratings. Plus, their streamlined operations helped us trim down our customer service costs by a cool 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was lightning-fast in responding to our queries and ironing out any wrinkles that popped up along the way. They always met their deadlines. They responded well to our needs and met them.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to customize solutions that perfectly fit our needs was what impressed us the most. Their commitment to continuous improvement and proactive problem-solving truly set them apart.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

We have nothing to suggest.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Accord Healthcare

Describe what your company does in a single sentence.

Our company is a pharmaceutical manufacturing company specialised in producing medicines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• With the express purpose of delivering bilingual call center services with an emphasis on translation for our pharmaceutical business, we chose Ideasunlimited to achieve this precise aim.
• We wanted to improve customer service in many languages and make sure we were communicating effectively with our broad consumer base.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

4

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideasunlimited supplied a wide range of services, including translation, for our bilingual call center operations. Among the main goals were accurate and precise translation of pharmaceutical terminology, multilingual phone handling, and culturally sensitive customer interactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quantifiable outcomes from the effort demonstrated development and success. Our client satisfaction levels significantly rose as a result of positive feedback on the accuracy and quality of the translations. Thanks to efficient multilingual communication, our reputation was enhanced and we were able to keep our position as industry leaders in the pharmaceutical industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideasunlimited consistently finished jobs on time, displaying exceptional project management. They actively responded to our expectations and anticipated them, eliminating any problems right away to ensure a smooth collaboration.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were especially pleased with Ideasunlimited's in-depth knowledge of the legalese and standards used in the pharmaceutical sector. Their staff of accomplished translators delivered accurate interlanguage communication with a high degree of precision and accuracy.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There were no flaws or anything they could have done differently that we could point out.

BACKGROUND

Please describe your company and position.

I am the President of Strive Well-Being Inc

Describe what your company does in a single sentence.

Our company helps corporate and community populations seamlessly implement onsite and virtual holistic wellness solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We hired Ideasunlimited specifically to take advantage of their language skills to advance our health and fitness company.
• Our goal was to offer bilingual call center services to make sure that our varied clients could communicate effectively.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our bilingual call center operations, Ideasunlimited provided a wide range of services, including translation. Accurate and culturally appropriate communication, bilingual phone handling, and language assistance specifically designed for the wellness and fitness sector were among the key objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initiative produced quantifiable results, such as raised client happiness and increased communication inside our health and fitness company. Our multilingual call center services made it easier to communicate effectively with a wide range of customers, which enhanced client retention and improved brand perception.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

By constantly completing tasks on schedule, Ideasunlimited demonstrated good project management. They were quite accommodating to our demands, responding right away to any queries or requests for more assistance throughout the cooperation.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The capacity of Ideasunlimited to handle multilingual calls in the context of the wellness and fitness business was what most impressed us. Their group of skilled representatives created strong ties with our clients and showed a thorough mastery of terminology used in the business.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the President of Gen 3 Construction

Describe what your company does in a single sentence.

Our company specializes in composite wall panel systems, foam insulated wall panels, phenolic wood panels, and metal roofing system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We hired Ideasunlimited to assist us in achieving our objective of broadening the clientele of our construction firm through bilingual call center services.
• We intended to improve communication with our multicultural consumer base and successfully navigate linguistic hurdles.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideasunlimited offered a wide range of services, such as bilingual phone handling, translation assistance, and culturally aware client contacts. Key outputs were excellent customer involvement, precise phone translations, and seamless language assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initiative resulted in observable improvements in our construction company's internal communications and client satisfaction. Our multilingual call center services were important in cultivating satisfied clients and propelling company expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideasunlimited routinely delivered goods on schedule and shown excellent project management. They were very attentive to our demands and responded very away to any queries or requests for more assistance.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were especially pleased by Ideasunlimited's deft handling of language hurdles and thorough comprehension of cultural quirks. Their group of knowledgeable representatives demonstrated professionalism and sensitivity while building trust with our clients.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Ideasunlimited excelled in their services, so we believe there is nothing they could have done differently.

BACKGROUND

Please describe your company and position.

I am the Owner of RTP Fitness & Recovery

Describe what your company does in a single sentence.

Providing muscle recovery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We hired Ideasunlimited with the intention of developing a multilingual call center to serve the varied clients of our fitness business. To ensure that our foreign clients' demands were fulfilled successfully and to raise general customer satisfaction, our objective was to get beyond language obstacles and offer seamless communication for them.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideasunlimited offered thorough translation services with a focus on bilingual call center assistance. They handled calls, translated papers pertaining to health and wellbeing, and provided language interpretation. Accurate translations, quick responses, and efficient customer assistance were among the key deliverables that helped us interact effectively with our global audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable results from the initiative showed incredible success. As linguistic obstacles were effectively removed, customer satisfaction rates greatly climbed. Effective translations and quick replies improved customers' experiences, which led to higher customer retention and helpful word-of-mouth recommendations. Additionally, income increased significantly, demonstrating the value of Ideasunlimited's services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the contract, Ideasunlimited demonstrated great project management abilities. They continuously met our translation demands quickly and effectively by delivering goods on schedule. They were incredibly sensitive to our needs, making sure that any worries or problems were resolved right away. A solid and cooperative working relationship was developed by their proactive attitude and good communication.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were especially pleased by Ideasunlimited's comprehensive knowledge of the fitness sector. Their team had a remarkable combination of linguistic proficiency and domain understanding, which enabled them to deliver precise translations that accurately reflected the spirit and jargon of our specialist subject.

They distinguished themselves from other translation service providers with their absolutely outstanding ability to communicate intricate fitness ideas while upholding the integrity of our brand.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, we could not find any areas that we can suggest for improvement.

BACKGROUND

Please describe your company and position.

I am the Owner of New Century Manufacturing Inc

Describe what your company does in a single sentence.

Our company specializes in the design and production of jeep parts and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We hired Ideasunlimited with the goal of establishing a bilingual call center to improve communication with our international clients and enhance customer satisfaction. We aimed to overcome language barriers and ensure efficient translation services for our manufacturing company.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideasunlimited provided comprehensive translation services, focusing on bilingual call center support. They deployed a team of highly skilled translators fluent in multiple languages, enabling seamless communication with our international clientele. Their scope of work included call handling, language interpretation, and document translation. Key deliverables included accurate translations, timely call responses, and effective customer support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project yielded measurable outcomes that showcased significant progress and success. We observed a notable increase in customer satisfaction scores, as language barriers were effectively eliminated. Our international client base expanded, resulting in a substantial rise in sales and revenue. The accurate translations and prompt call responses contributed to enhanced customer experiences and fostered long-term relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideasunlimited exhibited exceptional project management skills throughout the engagement. They consistently delivered on time, ensuring that our translation requirements were met promptly. They were highly responsive to our needs, actively addressing any concerns or issues that arose. Their efficient communication and dedication to client satisfaction were evident in their proactive approach to resolving challenges.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Ideasunlimited was their commitment to quality and attention to detail. They consistently provided accurate translations, maintaining the integrity and nuances of each language. Their team's linguistic expertise and professionalism were commendable, instilling confidence in our clients and reflecting positively on our brand. Their ability to handle complex projects seamlessly was truly remarkable.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

We cannot find any areas of fault.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Justo Real Estate Brokerage

Describe what your company does in a single sentence.

Our company deals in property buying and sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We hired Ideasunlimited to streamline and enhance the virtual assistant services for our company, with the goal of improving overall operational efficiency and customer satisfaction.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

4

Describe the scope of work in detail. Please include a summary of key deliverables.

For our real estate firm, Ideasunlimited offered complete back office outsourcing services with a concentration on virtual assistant duties. They were responsible for scheduling appointments, responding to customer questions, compiling paperwork, and performing market research. A well-planned appointment schedule, prompt replies to customer questions, correct documentation, and insightful market information were among the key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes of partnering with Ideasunlimited were exceptional. They significantly improved response times, resulting in increased client satisfaction and better conversion rates. Additionally, their efficient management of appointments and documentation minimized errors and improved overall productivity. As a result, our real estate company experienced substantial growth and saw a notable increase in revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideasunlimited demonstrated excellent project management throughout our engagement. They consistently delivered tasks on time and were responsive to our evolving needs. Their team proactively communicated any potential challenges and provided effective solutions. Their dedication to meeting deadlines and professionalism made for an efficient and effective relationship.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The versatility of Ideasunlimited to adapt their services to our particular needs was what most struck me about them. They spent time learning about our real estate company and then customized their virtual assistant solutions in line with that knowledge. They distinguished themselves from other outsourcing organizations with their extraordinary attention to detail and commitment to provide individualized service.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There are no areas for improvement I can suggest.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Acino International AG

Describe what your company does in a single sentence.

Our company is a pharmaceutical company that develops, manufactures and internationally markets well-proven and innovative pharmaceuticals in novel drug delivery forms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• With the express purpose of enhancing our back-office operations through the outsourcing of virtual assistant services, we recruited Ideasunlimited. While concentrating on our core company operations, we sought to improve customer service, streamline administrative processes, and assure effective data management.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideasunlimited offered complete virtual assistant services, including data management, customer service, and administrative assistance. They conducted duties including managing emails, making appointments, processing orders, and data entry. Key outputs were prompt customer service, correct data processing, and effective administrative job coordination, all of which enhanced productivity and client satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initiative produced noteworthy results that showed development and success. Customer satisfaction levels increased as a result of a 30% improvement in customer response time. Data integrity was maintained and mistakes were decreased by a 25% improvement in data input accuracy. The virtual assistants from Ideasunlimited managed administrative work well, increasing our team's productivity by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideasunlimited demonstrated outstanding project management abilities. They regularly made on-time deliveries, guaranteeing efficient operations and uninterrupted workflow. They responded quickly to any questions or requests we had throughout the project, demonstrating exceptional responsiveness to our demands. Their excellent communication and proactive attitude made working together a breeze.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were particularly pleased by Ideasunlimited's commitment to comprehending our company demands and adjusting their services accordingly. They took the effort to get knowledgeable about our sector and gave our pharmaceutical firm specialist help. They stand out for their capacity to respond to our needs and provide solutions that are unique to us, forging a special and fruitful cooperation.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Premier Automation Ltd

Describe what your company does in a single sentence.

Our company provides electrical and controls services to the automotive and general industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• The primary goal was to streamline administrative tasks, customer support, and data management processes to improve overall productivity and customer satisfaction.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited provided a team of highly skilled virtual assistants. Their responsibilities included handling customer inquiries and providing timely and accurate responses via email, chat, and phone calls. They managed appointment scheduling, ensuring efficient coordination between customers and service providers.

They conducted data entry and database management tasks, ensuring accuracy and data integrity. They assisted with order processing, tracking shipments, and handling logistics-related inquiries. Additionally, they conducted market research and competitor analysis to gather relevant insights for strategic decision-making.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Ideasunlimited provided some notable results, which include customer satisfaction that increased due to faster response times and improved communication.
• The appointment scheduling efficiency also got improved, reducing wait times for customers and enhancing the overall experience.
• Data accuracy improved significantly, order processing and logistics coordination became more streamlined, administrative tasks were effectively managed.
• Market research reports provided valuable insights, enabling the company to make data-driven decisions and gain a competitive edge.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ideasunlimited showed exceptional project management skills. They constantly met deadlines and made sure that deliveries were made on schedule. They went above and beyond to satisfy our needs, which was amazing. Every time we had a special request or a task that needed to be done quickly, they replied right away and made the required changes to meet our needs.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ideasunlimited's profound understanding of the particular requirements was what I considered to be most impressive and distinctive about them. Their virtual staff was highly knowledgeable about automobile goods, services, and business procedures. They were able to give great service and customized support thanks to their knowledge. Their expertise, dedication to perfection, and focus on the small things really set them apart.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No