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Global Call Center Redefined!

4.8
5 reviews

IdeasUnlimited has been providing support services to clients all over the globe for the past eight years, having completed over 4000 projects in a multitude of different industries. We provide a variety of services including call center support services, multilingual support services, virtual assistant services, ecommerce and backend support services, and operations support services.

 

Our unique value proposition includes 24/7/365 support, flexibility and fast ramp-up options, omnichannel support, cost-effective packages, top call center and remote teams, skilled project management, and best-in-class technology and softwares.

 

With IdeasUnlimited as your extended team to provide support services globally, you no longer need to invest in setting up HR, marketing, customer service, and finance departments since we can effectively take care of all your needs, allowing you to grow your business and increase productivity.

 

Our unique value proposition combines skilled human resource, management, and monitoring with the best-in-class technology and software applications to provide you solutions tailored especially for your business requirements.

 

 

 

READ MORE...
 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2010
Show all +
Sugar Land, TX
headquarters
  • 2245 Texas Drive Suite 300, Sugar Land Texas 77479
    Sugar Land, TX 77479
    United States
    8327062506
other locations
  • General Santos
    General Santos 00000
    Philippines
  • Islamabad
    Islamabad 00000
    Pakistan

Portfolio

Key clients: 

- CloserIQ - Tep Wireless - SMM International - PatPat

Introduction to IdeasUnlimited-Global Support Services Provider!

www.ideasunlimitedonline.com

 IdeasUnlimited has eight years of experience in providing support services to clients all over the globe in a variety of different industries. Having completed over 4000 projects, IdeasUnlimited is perfectly positioned to take care of all your support needs, allowing you to focus on your core competencies.

We provide a

…
variety of services including call center support services, multilingual support services, virtual assistant services, ecommerce and backend support services, and operations support services.

Our unique value proposition includes 24/7/365 support, flexibility and fast ramp-up options, omnichannel support, cost-effective packages, top call center and remote teams, skilled project management, and best-in-class technology and softwares.

Contact us regarding your support needs and we’ll customize a solution package for you. The ideas are truly unlimited!

Phone: +1-832-706-2506

Email: [email protected]

Skype: ideasunlimitedonline (Nick)

Read more...

Hannah S, Providing Support Services at IdeasUnlimited

Hannah S, our customer support representative, talks about working at IdeasUnlimited as part of our remote team and its benefits.

Tim Talks About IdeasUnlimited's Support Services

Tim at Pocket Mac has used IdeasUnlimited’s virtual assistant services for the past 4 years and can’t recommend us enough!

Chris Recommends IdeasUnlimited's Support Services

 

IdeasUnlimited delivers support services par excellence to its clients. Chris, one of our valued long-term clients, talks about his experience working with IdeasUnlimited to grow and expand his business globally.

IdeasUnlimited: General Santos, Philippines team Image

IdeasUnlimited: General Santos, Philippines team

IdeasUnlimited: Manila, Philippines Image

IdeasUnlimited: Manila, Philippines

IdeasUnlimited: Upwork Account (8 years, 4000+ projects and top ranked!) Image

IdeasUnlimited: Upwork Account (8 years, 4000+ projects and top ranked!)

IdeasUnlimited is one of the top ranked companies on Upwork. We have completed over four thousand projects on various freelancing platforms including Odesk, Elance, Upwork and a few others.

There are many other agencies on these platforms but only a few have been able to deliver high quality work on such a level, consistently like our company. This is why our call center and remote workforce options are changing the way

…
modern service and support agencies operate around the world!

IdeasUnlimited: Service support redefined!

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Reviews

4.8
5 reviews
Sort by

Quality Assurance for Video Streaming App

"They communicate to us efficiently, and everyone's responsive."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2019 - Ongoing
Project summary: 

IdeasUnlimited provides QA for a live-video streaming mobile application.

The Reviewer
 
1-10 Employees
 
New York, New York
Co-Founder, Video Streaming Service
 
Verified
The Review
Feedback summary: 

Available and engaged, IdeasUnlimited answered questions and built an understanding of the product quickly. Customers can expect a streamlined workflow and a proactive partner in the face of roadblocks.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the cofounder of a B2C mobile live video streaming application

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

We hired IdeasUnlimited to provide quality assurance services for our application and making sure things run smoothly

What were your goals for this project?

To provide 24/7 coverage to ensure all technical and any other issues were addressed promptly and efficiently, and ultimately to provide customer support

SOLUTION

How did you select this vendor?

We reviewed lots of vendors and posted a job post. We researched a few different companies and selected IdeasUnlimited because of their ability to meet our technical needs, their willingness and desire to train their staff, responsiveness and flexibility, and the costs of the engagement.

Describe the project in detail.

The first week we had a short onboarding/training session. Their staff asked questions and it was productive. Afterwards, communication was mostly done via an instant messaging application. There is one staff member on duty at all times. They communicate any questions to us and report any issues to us or any questions that come up from users.

What was the team composition?

We have 6 staff members, ensuring 24/7/365 coverage.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The IdeasUnlimited staff have learned our application and their response time is quicker and more effective. They do a really good job responding to questions and conducting quality assurance on the application.

How effective was the workflow between your team and theirs?

Workflow is good. They communicate to us efficiently, and everyone's responsive.

What did you find most impressive about this company?

Their willingness to identify challenges with the engagement and proactively make changes. They didn't wait for us to bring concerns to their attention.

Are there any areas for improvement?

Not really.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outbound Call Service for Beauty Brand

"They are fast, responsible, hard-working, and honest."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2019 - Ongoing
Project summary: 

IdeasUnlimited provides outbound call services for a cruelty-free beauty brand. Their team assisted with customer checkout and PR matters.

The Reviewer
 
11-50 Employees
 
Fort Lauderdale, Florida
Support, Babebox Focallure
 
Verified
The Review
Feedback summary: 

The services provided by IdeasUnlimited have been instrumental to the company. Their team is skilled at upselling and creating trust with the consumer. They are able to accomplish more than what is required of them, leading to a successful ongoing relationship.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is an online retail cruelty-free beauty product store. I have a wide range of responsibilities and right now is busy helping to handle PR-related matters

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

Some time ago we couldn't launch a cost-effective outbound call solution until our choice fell on IdeasUnlimited.

What were your goals for this project?

Initially, we needed to help our customers handle user-originated issues that can arise during the checkout process. As of the present moment, one of the primary goals of the project is to create and maintain a trusty and lasting relationship with customers as well.

SOLUTION

How did you select this vendor?

At the beginning we have selected the team after doing an internet research which aimed for the lowest outsourcing cost but we started seeing more perspectives after the partnership was established.

Describe the project in detail.

Customers can face difficulties using an online store or provide invalid details during checkout process and if there is a detail we need to clarify or if customer asks for help yet finds him/herself not proficient or comfortable enough with using chats e-mails - team gives a call to handle the issue and briefly describe the call flow and results using our call record form

What was the team composition?

We hired a small staff of 3 people which is surely going to increase alongside with needed call volume increase

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From the very first day, their team showed interest and took initiative in every single case, which helped them to adapt and master their roles very quickly. They are fast, responsible, hard-working and honest.

How effective was the workflow between your team and theirs?

At the beginning, our teams rarely coincided because case transfer was very automated, as of the present moment we are taking steps to establish closer cooperation algorithms with the growth of the number of delicate matters which can easily be solved with the help of our mutual effort

What did you find most impressive about this company?

So far they have been capable to accomplish more than what is required, in our case, they leave a lasting good impression and raise upsales as a result of their communication expertise.

Are there any areas for improvement?

In my humble opinion, it would be better if they don't hesitate to fix more cases with mutual effort whenever they might require it

5.0
Overall Score Thumbs up, we are thinking about expanding our cooperation in future!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're capable, hard-working and full of enthusiasm, no problems with schedules so far
  • 5.0 Cost
    Value / within estimates
    Needless to say that the cost was a deciding factor when we searched for a team
  • 5.0 Quality
    Service & deliverables
    Team helps us expand loyal and long-time customer base
  • 5.0 NPS
    Willing to refer
    Not sure about their expertise each and every possible line of work, as of our perspective - we would definitely recommend IdeasUnlimited to a friend

Recruitment Services for Dietary Supplements Company

“I really appreciate their speed.”

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4.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
Project summary: 

IdeasUnlimited is helping a dietary supplements company to recruit customer service agents. The partnership is ongoing.

The Reviewer
 
1-10 Employees
 
Helsinki, Finland
COO, Dietary Supplements Company
 
Verified
The Review
Feedback summary: 

Working with IdeasUnlimited has streamlined the hiring process, saving both time and money. The team managed the project efficiently, answering questions and addressing needs on time. Their responsive customer service skills are key to a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a company that sells a variety of dietary supplements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeasUnlimited?

We needed recruiting assistance.

SOLUTION

What was the scope of their involvement?

IdeasUnlimited is helping us source customer service agents. I’m not sure about the exact steps involved in the collaborative process because most of the resources were hired before I started my role with this company.

What is the team composition?

I’m mainly in contact with Nick (Founder, IdeasUnlimited) and Kristine (BD Manager, IdeasUnlimited).

What is the status of this engagement?

The company started working with IdeasUnlimited in January 2016, but I didn’t start my role until March 2018. We’re still working with them currently.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IdeasUnlimited found ideal customer service agents for our company. With their recruiting help, we’ve been able to save time and money and streamline our hiring processes.

How did IdeasUnlimited perform from a project management standpoint?

They easily integrated themselves with our company. If I ever had a question, I could reach out and expect a response within a day. Overall, they’ve performed pretty well, managing the project and the customer service agents efficiently.

What did you find most impressive about them?

They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.

Are there any areas they could improve?

In our latest recruitment initiative, we had a bit of trouble getting the right answers to our questions. Other than that, everything has been great.

Any advice for potential customers?

Clients should clearly identify their needs, then thoroughly interview all of their candidates.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The only drawback is the time difference.
  • 4.0 Cost
    Value / within estimates
    They background check their hires, but nobody is perfect.
  • 5.0 Quality
    Service & deliverables
    They’ve done everything well.
  • 4.0 NPS
    Willing to refer
    I would recommend them for their speed and responsiveness.

Information Verification for National Grocers' Association

"They have a very effective workflow."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Ongoing
Project summary: 

IdeasUnlimited is verifying membership information for a national association of independent grocery distributors.

The Reviewer
 
1-10 Employees
 
Orlando, Florida
Joel Goldstein
President, Mr. Checkout Distributors
 
Verified
The Review
Feedback summary: 

IdeasUnlimited has delivered valuable corrections to the database so far.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

President of Mr. Checkout Distributors

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

IdeasUnlimited is vetting the information of our association members.

What were your goals for this project?

Completion

SOLUTION

How did you select this vendor?

Upwork

Describe the project in detail.

Verification of member information.

What was the team composition?

Call center workers and a manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received valuable corrections to our database.

How effective was the workflow between your team and theirs?

They have a very effective workflow.

What did you find most impressive about this company?

Strong communication.

Are there any areas for improvement?

No

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Staffing Support for Marketing & E-Commerce Business

"We’re long-time clients and are delighted with their innovative approach."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Ongoing
Project summary: 

IdeasUnlimited has provided a variety of services to support staffing and overall growth for an e-commerce company. They supply artists, writers, and developers amongst others to expand the business.

The Reviewer
 
11-50 Employees
 
Houston, Texas
Christopher Wick
CEO, SMM International
 
Verified
The Review
Feedback summary: 

The support from IdeasUnlimited has been critical in keeping up with customer demands. They've been a stable partner and successfully fulfill requirements. Their creativity and dedication to the work over time makes them a valuable asset.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Social Media Management International. We’re an SMM and e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

I hired IdeasUnlimited to support and expand my business. We needed a team to support our internal staff with our marketing and e-commerce needs.

What were your goals for this project?

My overall goal was to expand my business using their expertise and meet all of my customer's' expectations.

SOLUTION

How did you select this vendor?

We found IdeasUnlimited online.

Describe the project and the services they provided in detail.

IdeasUnlimited aid us in a variety of areas. They help us find virtual assistants, web developers, and bookkeepers. They support our e-commerce platform by finding the right graphic designers, writers, and marketing experts.

What was the team composition?

They provide a team of nine people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re able to rely heavily on their team and they help us with all of our staffing and growth needs. We are thrilled with the work they’ve done for us.

How was project management arranged and how effective was it?

They’re efficient and cost-effective. Additionally, the team is reliable.

What did you find most impressive about this company?

We’re long-time clients and are delighted with their innovative approach. I’d recommend anyone to work with them.

Are there any areas for improvement?

There’s nothing for them to improve on.

5.0
Overall Score It has been an excellent experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They excel at working with our schedule.
  • 5.0 Cost
    Value / within estimates
    They are cost effective!
  • 5.0 Quality
    Service & deliverables
    The work is high quality.
  • 5.0 NPS
    Willing to refer
    I always refer them to my friends and peers.