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Axendi

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Tech-Driven Contact Center and BPO Provider

Axendi is a tech-driven CX and BPO provider specializing in AI-powered contact center services, customer service outsourcing, and CX consulting. We design and deliver end-to-end customer experience solutions—from strategy and process design to implementation, operations, and continuous optimization—for leading brands in e-commerce, finance, insurance, healthcare, telecommunications, and more. With ~1,700 agents operating in 15 languages and a robust in-house AI toolset, we help companies scale efficiently, improve service quality, and unlock measurable business value.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Warszawa, Poland
  • Year founded
    Founded 2008

3 Locations

  • Warszawa , Poland
  • Lublin , Poland
  • Lublin , Poland

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Voice Contact Center is noted for good value for cost, with clients highlighting budget-friendly pricing and flexibility. Specific project costs are not disclosed, but the company effectively supports various client sizes, from single employee projects to teams of over ten.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    Confidential based on 3 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Axendi Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Customer Service Support

      Clients praise Voice Contact Center for effectively supporting customer service teams, reducing response times, and handling high volumes of customer inquiries and complaints. Their services have led to measurable improvements in SLA maintenance and issue resolution.

    • Good Value for Cost

      Several reviews highlight that Voice Contact Center offers good value for money, providing comprehensive services at a competitive price point, which aligns well with clients' budgets.

    • Impressive Response Metrics

      The company has achieved impressive response metrics such as maintaining SLAs, high percentages of answered calls, and quick response times for phone and email support, reflecting their efficiency and effectiveness.

    • Good Communication Practices

      Voice Contact Center maintains good communication with clients through various channels, including in-person meetings, virtual meetings, emails, and messaging apps, ensuring clear and consistent updates.

    • Experienced and Organized Team

      Clients appreciate the team's extensive experience and well-established processes, which contribute to the timely and effective delivery of services. Their project management is often described as professional and reliable.

    Axendi Reviews

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    Industry
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    Call Center Services for Beauty & Cosmetics Retailer

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Nov. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "At this moment in time, there's nothing to improve."

    Mar 13, 2023
    Customer Service Manager, Rossmann SDP Sp.z o.o.
    Anna Chmielewska
    Verified
    • Other industries
    • Lodz, Poland
    • 10,001+ Employees
    • Online Review
    • Verified

    Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling complaints.

    Call Center Services for Consumer Goods Business

    • Back Office Outsourcing Call Center Services
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their team is experienced and has well-established processes."

    Mar 8, 2023
    Transformation Manager, Consumer Goods Business
    Anonymous
    Verified
    • Other industries
    • Poland
    • 201-500 Employees
    • Online Review
    • Verified

    Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

    Call Center Support for Footwear Retailer

    • Call Center Services
    • Confidential
    • Nov. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed with the quality of their work, flexibility, and openness to customer needs."

    Mar 8, 2023
    E-Commerce Ops & Customer Care Head, Footwear Retailer
    Robert Prokopowicz
    Verified
    • Retail
    • Poland
    • 5,001-10,000 Employees
    • Online Review
    • Verified

    Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

    Showing 1-3 of 3 Reviews

    Our Story

    We are Axendi — a people-first team that evolved from a 16-year Voice Contact Center into a full CX & BPO provider under a new name. Our experts blend AI-powered tools (voicebots, analytics, automations) with advisory, technology and delivery services to optimize processes and scale multilingual operations across industries. Our leadership roots in operational excellence, R&D and people development.

    What Sets Us Apart

    Human-first, AI-powered CX

    We combine 16+ years of contact center expertise with proprietary AI tools to design and run customer experiences that are both highly efficient and genuinely human. Our teams use automation to remove friction—not empathy—so agents can focus on complex, high-value interactions.

    Full ownership: Advisory, Technology, Delivery

    Unlike single-focus vendors, we cover the full CX lifecycle—from audits and strategy, through tech implementation and integration, to large-scale operations. This lets us design solutions that are practical, implement them quickly, and continuously optimize based on real performance data.

    Scale, reliability, and multilingual reach

    With ~1,700 agents working in 15 languages and backing from the OEX Group, we can support fast-growing and enterprise clients across multiple markets. We’re built to handle complex, high-volume operations while maintaining quality, compliance, and transparent communication at every step.

    Quick Facts

    18 years in business

    Locations (3)

    Równoległa 4A, Warszawa, Woj. Warszawa, Poland 02-235

    301 - 400

    Contact Axendi

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