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Ratings Updated: July 17, 2026

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COLD CALL CREW (SMC-PRIVATE) LIMITED

4.8 7 reviews

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Verified

$1,000+

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

20% Back Office Outsourcing +4

10% Demand Generation Marketing

10% Email Marketing

5% Business Consulting

5% Call Center Services

Focus Areas

45% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

5% Order Processing & Taking

COLD CALL CREW (SMC-PRIVATE) LIMITED is a Customer Service BPO specializing in outsourced customer support services such as appointment setting, vendor onboarding, and web research. The company consistently receives positive feedback, with clients praising their responsiveness, punctuality, and effective problem-solving, and 100% of reviewers highlighting their seamless integration and high-quality service delivery.

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Reviews mention Great project management
Clients have consistently praised COLD CALL CREW (SMC-PRIVATE) LIMITED for their excellent project management. One client noted that their project management was 'quite good,' highlighting effective communication and reporting. Another client emphasized the presence of a dedicated project manager, which contributed to a seamless experience. Overall, the sentiment is highly positive, with clients appreciating the team's expertise, personalized approach, and ability to meet objectives efficiently.

Sales & Call Center Services for Accounting Solutions Co

5.0 Jun 12, 2025

Their project management is great. They have a dedicated project manager. We communicate via email and messaging.
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Cold Calling for Software Company

5.0 Jan 14, 2026

COLD CALL CREW (SMC-PRIVATE) LIMITED’s project management was quite good. We primarily communicated through virtual meetings and email or messaging apps. Hannan (CEO) had good expertise and gave good advice. It was a pleasure working with him.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office Support for Corporate Catering Solutions Firm
5.0 — Cold Call Crew provides back office support for a corporate catering solutions firm. The team handles appointment setting, vendor onboarding, and web research. Read more
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Industry Experience

COLD CALL CREW (SMC-PRIVATE) LIMITED has demonstrated expertise across various industries, particularly in Advertising & Marketing, Business Services, and Information Technology. Clients reported strengths in lead generation, appointment setting, and cold calling, leading to substantial sales increases and successful lead conversions. Overall, sentiment is positive, especially in Business Services, where clients noted effective communication and project management. However, mixed feedback in Information Technology emphasizes the need for improved client engagement and success-oriented approaches.
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Business services Advertising & marketing Other industries Information technology

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Average Project Cost Breakdown

Less than $10,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally express satisfaction with COLD CALL CREW (SMC-PRIVATE) LIMITED's pricing and perceived value. One client noted, 'their pricing fit our budget, and they offered good value for cost.' Another stated, 'they are always responsive and quick at finding solutions,' reinforcing their cost-effectiveness. However, one review indicated concerns about the team's focus on payment rather than client success. Overall, feedback highlights a strong alignment of value and affordability, although some caution is advised regarding project outcomes.
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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

25% Customer Service Outsourcing

25% Market Research

15% Call Center Services +4

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

Focus Areas

55% Phone Support Services

15% Chat Support Services

15% Email Support Services +1

15% Order Processing & Taking

CallZent is a Customer Service Outsourcing (CSO) provider excelling in call center outsourcing and customer care outsourcing. With 100% positive reviews, clients praise their proactive project management, effective communication, and commitment to customer and employee satisfaction. Their ability to seamlessly integrate custom solutions while maintaining high-quality customer support is frequently highlighted.

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Reviews mention Translate ideas into products
Clients have expressed high satisfaction with CallZent's ability to translate ideas into effective products. One COO noted that CallZent delivered a custom software solution that exceeded expectations, highlighting their deep industry understanding and technical expertise. The project resulted in streamlined operations and enhanced customer experience, with impressive project management and responsiveness. Overall, the sentiment reflects a strong appreciation for CallZent's commitment to client success and the quality of their deliverables.

Custom Web App Development for Insurance Company

5.0 May 15, 2025

What stood out most about CallZent was their deep understanding of our industry and their ability to translate that into a practical, high-performing solution. Their blend of technical expertise and genuine care for our success made them unique. It never felt transactional—it felt like a true partnership from day one.
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4 of 4 Customer Service Outsourcing reviews are 5 stars

4 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Healthcare Company
5.0 — CallZent provided customer support services for a healthcare company. The team was tasked with handling inquiries via phone, chat, and email. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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Southwest Recovery Services

5.0 1 review
Verified

$5,000+

Undisclosed

10 - 49

Addison, TX

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

30% Phone Support Services

30% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Southwest Recovery Services is a collections agency that specializes in managing overdue accounts and negotiating payments. According to reviews, 100% of feedback is positive, citing a high success rate of 50% in debt recovery and seamless communication. Clients appreciate the team's effectiveness and the impressive sales acumen of the owner, Steve.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Southwest Recovery Services has received positive feedback from clients, highlighting their effective collection strategies and high success rates of 50%. One client noted they recovered between $3,000 and $10,000 from overdue accounts, emphasizing excellent project management and communication. The professionalism of the owner, Steve, was specifically praised, with no significant areas for improvement identified. Overall, sentiment towards Southwest Recovery Services is highly favorable.
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Industry Experience

Southwest Recovery Services has demonstrated expertise in the business services industry, particularly in the realm of debt recovery and collections. Clients have noted a high success rate of 50% in recovering overdue accounts, showcasing their effectiveness in managing financial challenges. The team is praised for their communication and project management skills, contributing positively to client satisfaction. Overall, their strengths in collections make them a suitable partner for businesses seeking efficient recovery solutions.
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Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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SPLACE BPO

4.9 5 reviews
Verified

$5,000+

< $25 / hr

250 - 999

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

Focus Areas

35% Phone Support Services

30% Email Support Services

20% Chat Support Services +1

15% Order Processing & Taking

SPLACE BPO is a Customer Service BPO specializing in Call Center Solutions and Outsourced Customer Support. With high ratings and positive feedback, clients commend their attentive and timely project management, engaging culture, and efficient handling of customer interactions. Notably, 100% of clients appreciate their responsiveness and integration into team dynamics, although some suggest improving communication timing.

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Industry Experience

SPLACE BPO has demonstrated significant expertise across various sectors, including Education, Automotive, Business Services, and Home Services. In Education, they excelled in administrative support and chat management, receiving praise for their effective communication and responsiveness. The Automotive sector noted their efficiency in managing service inquiries, while Business Services recognized their impactful sales management leading to substantial revenue increases. Lastly, in Home Services, they were commended for quick and efficient customer interaction. Overall, SPLACE BPO is perceived positively across all industries, highlighting their adaptability and commitment to client success.
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Education Automotive Business services Home Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently highlighted SPLACE BPO's competitive pricing and overall value, often noting that their services fit within budget constraints. For instance, one client appreciated that SPLACE's pricing was a key factor in their selection. Another client, who invested significantly, reported a substantial increase in sales, reinforcing the perception of high value for money. Overall, feedback indicates satisfaction with the cost-effectiveness and quality of services provided by SPLACE BPO.
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More responsive than most other service providers

SPLACE BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Veza Reception

4.8 10 reviews
Verified

Undisclosed

Undisclosed

10 - 49

Phoenix, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Veza Reception is a Customer Service Outsourcing company specializing in call center solutions, focusing on tasks such as scheduling jobs and directing phone calls. Across the reviews, 100% of clients appreciate their excellent customer service and project management, with no areas for improvement noted. Their ability to tailor their services to align with client needs is frequently highlighted.

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Reviews mention Great project management
Clients have expressed strong satisfaction regarding Veza Reception's project management capabilities, highlighting their 'excellent management team' and timely delivery of services. One client noted their impressive ability to understand specific goals and needs, contributing to successful connections with new clients. Overall, the sentiment reflects a high level of confidence in Veza Reception's organizational skills and responsiveness to client requirements.

Call Center Services for Legal Company

5.0 Jan 11, 2025

The excellent management team ensured that all deliverables were on time and consistently met our needs. Their willingness to take the time to understand our goals and requirements was particularly impressive, showcasing their commitment to effective project management.
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2 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of Veza Reception reflect a mix of satisfaction and concern among clients. One client praised their professionalism and effective communication, noting improved client retention. However, another expressed disappointment due to a decline in service quality and lack of call recording, which was a critical feature. Overall, sentiment is mixed, highlighting Veza Reception's strong customer service but also indicating a need for consistent training and clear communication of service capabilities.
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Industry Experience

Veza Reception has demonstrated expertise across various industries, including real estate, legal, and landscaping services. Clients commend their exceptional customer service, responsiveness, and proactive communication. In the legal sector, they have effectively managed call handling and client acquisition, leading to successful connections. In real estate and landscaping, they have improved client accessibility and overall business efficiency. The overall sentiment is highly positive, making Veza Reception a suitable partner for clients in these industries.
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Legal Construction Real estate

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Traverse City, Michigan (1) Portland, Oregon (1) Honolulu, Hawaii (1) Latrobe, Pennsylvania (1)

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Assistring LLC

5.0 16 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Shah Faisal Town, Pakistan

Services provided

30% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +2

10% AI Agents

10% HR Outsourcing

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Assistring LLC is a Customer Service BPO specializing in outsourced customer support and call center solutions. They consistently receive favorable reviews, with 100% of clients highlighting their effective project management and ability to significantly improve customer satisfaction and operational efficiency. Their tailored approach and innovative solutions have made them a valuable partner across various industries, leading to substantial client growth and enhanced customer experiences.

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Reviews mention Flexible
Clients have consistently praised Assistring LLC for their flexibility and responsiveness in managing multichannel support and operational processes. One client highlighted their 'ability to co-create and optimize processes,' emphasizing how this adaptability contributed to a reliable partnership. Additionally, the operational control and dynamic volume management showcased their commitment to meeting evolving project needs, further solidifying positive sentiment towards their flexible approach.

Call Center Services for Consumer Electronics Retailer

5.0 Feb 20, 2026

Their multichannel operational scope, sales results, and consistency over several years were unmatched. Their flexibility and ability to co create and optimize processes make them a reliable strategic partner. Service delivery is strong. Their proactive collaboration in co developing processes helped streamline our operations.
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9 of 10 Phone Support Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Phone Support Services Experience

Overall, Assistring LLC has received highly positive feedback for their Phone Support Services, with 85% of reviewers noting increased customer satisfaction and improved operational efficiency. Clients emphasized the company's strong communication and project management skills, with 90% appreciating their adaptability to unique business needs. Specific strengths include reduced call wait times, effective handling of high call volumes, and a commitment to quality service. Areas for improvement mentioned by 30% of reviewers include enhanced technology for tracking customer interactions.
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Average Project Cost Breakdown

$10,000 to $49,000 (12)

What Clients Have Said
Clients consistently highlighted Assistring LLC's competitive pricing and excellent value for money, emphasizing that their services fit within budget while delivering superior results. One client noted, 'Good value for cost,' while another stated, 'Their professional agents are just great. I am happy with them.' Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, leading to improved customer satisfaction and operational efficiency across various projects.
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More responsive than most other service providers

Assistring LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Genmar (UK) Ltd

5.0 1 review
Verified

$1,000+

$50 - $99 / hr

10 - 49

Bishop's Stortford, England

Services provided

10% Customer Service Outsourcing

60% IT Managed Services

10% Cloud Consulting & SI +2

10% Cybersecurity

10% IT Strategy Consulting

Focus Areas

100% Phone Support Services

Genmar (UK) Ltd is a telecommunications company specializing in seamless system migrations and phone services. With a 100% positive feedback rate, reviewers consistently highlight their professionalism, responsiveness, and ability to meet deadlines, ensuring minimal downtime and high customer satisfaction. Their clients appreciate the company's helpfulness and effective communication throughout the project lifecycle.

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Staybright Design Private Limited

5.0 10 reviews
Verified

$1,000+

< $25 / hr

10 - 49

Kolkata, India

Services provided

20% Customer Service Outsourcing

35% Web Development

30% Call Center Services +1

15% Search Engine Optimization

Focus Areas

25% Phone Support Services

30% Chat Support Services

25% Email Support Services +1

20% Order Processing & Taking

Staybright Design Private Limited is a customer support outsourcing company specializing in comprehensive customer service BPO solutions. They have successfully reduced response times from 48 to 2 hours and increased customer satisfaction by 25%. Over 95% of reviews highlight their flexibility, proactiveness, and commitment to exceeding client expectations.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Outsourced Customer Service for Beverage Manufacturing Co
5.0 — Staybright Design Private Limited provided customer support services for a beverage manufacturing company. The team responded to customer inquiries and provided email and chat support scripts. Read more
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Industry Experience

Staybright Design Private Limited has demonstrated expertise across various industries including Advertising & Marketing, Food & Beverage, Real Estate, and Manufacturing. Clients noted significant improvements in sales strategies, customer support services, and project management, leading to enhanced customer satisfaction and engagement. Overall sentiment is highly positive, especially in the Advertising & Marketing and Food & Beverage sectors, indicating a strong fit for businesses seeking to optimize sales processes and customer engagement strategies.
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Advertising & marketing Food & Beverage Real estate Manufacturing

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England (2) France (1) Switzerland (1)

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Cloud Sourcing

5.0 5 reviews
Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +1

20% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.

See all 5 projects

3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back-Office Support for ABA Therapy Center
5.0 — Cloud Sourcing provides back-office support for an ABA therapy center. The team handles the client's billing process, patient scheduling, customer support, accounting, and bookkeeping. Read more
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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Healthcare Real estate Transportation Financial services Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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SN Holdings SA

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

50 - 249

Services provided

100% Customer Service Outsourcing

Focus Areas

50% Phone Support Services

50% Chat Support Services

SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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Call Center Services International

Not yet reviewed
Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

30% Customer Service Outsourcing

45% Call Center Services

10% Recruitment Process Outsourcing +2

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Email Support Services

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Answer4u

Not yet reviewed
Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

35% Customer Service Outsourcing

55% Call Center Services

10% Back Office Outsourcing

Focus Areas

25% Phone Support Services

50% Chat Support Services

15% Order Processing & Taking +1

10% Email Support Services

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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20four7VA

Not yet reviewed
Verified

Undisclosed

< $25 / hr

50 - 249

Berlin, MD

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

25% Recruiting +1

25% Staffing

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

20four7VA, a Back Office Outsourcing company, is located in Berlin, Maryland. Founded in 2013, the team provides Back Office Outsourcing and Staffing.
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Extend Your Team

Not yet reviewed
Verified

Undisclosed

Undisclosed

50 - 249

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Branding +2

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

Focus Areas

30% Phone Support Services

30% Email Support Services

25% Chat Support Services +1

15% Order Processing & Taking

Established in 2020, Extend Your Team is a branding company. Their team offers Branding and Back Office Outsourcing.
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hello.de AG

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing +1

10% Insurance Services & Brokers

Focus Areas

20% Phone Support Services

40% Chat Support Services

40% Email Support Services

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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InfraWeb Manage Services Provider

Not yet reviewed
Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

15% Customer Service Outsourcing

85% Call Center Services

Focus Areas

30% Phone Support Services

30% Order Processing & Taking

25% Email Support Services +1

15% Chat Support Services

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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Big Outsource

5.0 52 reviews

$10,000+

< $25 / hr

250 - 999

San Pablo City, Philippines

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Order Processing & Taking +1

10% Email Support Services

Big Outsource is a Customer Support Outsourcing provider offering call center solutions and customer service BPO services. Across reviews, 100% of clients praised their timely project delivery, professional communication, and seamless integration into client operations, with notable improvements in customer response times and administrative efficiency. They consistently deliver high-quality, reliable outsourced customer support, enhancing customer care and operational processes.

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Industry Experience

Big Outsource has demonstrated expertise across diverse industries such as eCommerce, Information Technology, Healthcare, and Education. They excel in customer service and operational support, with clients highlighting improved responsiveness and efficiency. In eCommerce, their contributions led to faster customer response times and enhanced satisfaction. In IT and Healthcare, they significantly streamlined operations, enabling clients to focus on strategic initiatives. Overall sentiment is highly positive, indicating Big Outsource's adaptability and commitment to client success across various sectors.
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Medical Legal Healthcare Software Financial services Other industries Wellness & Fitness Beauty Real estate Retail Telecommunications Beauty & Cosmetics Consulting Consumer Products Information technology eCommerce Chemicals & Biotechnology Arts, entertainment & music Education Supply Chain, Logistics, and Transport

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praise Big Outsource for their competitive pricing and exceptional value for money. Feedback highlights that their services fit within budget constraints while delivering high-quality outcomes. One client noted a 30% improvement in turnaround time, attributing this success to the efficient support provided at a reasonable cost. Another emphasized the reliability and professionalism of their team, making it feel like an extension of their own operations. Overall, clients regard Big Outsource as a cost-effective solution that enhances operational efficiency.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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LimTC

5.0 42 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

15% Call Center Services +1

10% HR Outsourcing

Focus Areas

30% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

10% Order Processing & Taking

LimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight a 100% positive feedback rate, emphasizing their cultural fit, value for cost, and adaptability. Impressively, LimTC improved onboarding efficiency by 40% and raised a company's Net Promoter Score by 25 points, showcasing their effectiveness in enhancing customer satisfaction and operational performance.

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Reviews mention Adaptable
Clients consistently praised LimTC for their adaptability and responsiveness to changing project needs. One client noted their 'outstanding project management' and how LimTC was 'always on time with their deliveries' while being 'adaptable when our needs changed.' Another client highlighted their 'efficient communication channel' that facilitated prompt responses to evolving requirements. Overall, the sentiment reflects a strong appreciation for LimTC's ability to integrate seamlessly into client operations, enhancing collaboration and effectiveness.

Customer Service Outsourcing for Tax Collaboration Platform

5.0 Oct 10, 2025

LimTC was outstanding in project management. They were always on time with their deliveries, provided us with regular updates, and were adaptable when our needs changed. Slack and email were the main methods we communicated with their staff, and we always felt that any queries or changes were handled promptly and expertly.
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11 of 11 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — LimTC has provided call center services for an e-commerce company. The team has been responsible for lead generation, customer inquiries handling, and order processing. Read more
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Industry Experience

LimTC has demonstrated extensive expertise across various industries, including Insurance, Information Technology, eCommerce, and Education. Clients particularly praised their multilingual support and the ability to enhance customer satisfaction, with notable results such as a 25% increase in customer satisfaction scores in IT and a 200% rise in upselling revenue in eCommerce. Overall, feedback highlights LimTC's strong project management, responsive communication, and capability to adapt to specific client needs, making them a suitable partner for companies in tech, insurance, and customer service sectors.
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Software Education eCommerce Financial services Real estate Advertising & marketing Information technology Insurance Business services IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (15) $50,000 to $199,999 (11) Less than $10,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback on LimTC highlights a strong sentiment regarding cost-effectiveness and value for money. Multiple clients praised LimTC for providing 'good value for cost' and noted that their pricing fit within budget constraints while delivering exceptional service quality. One client specifically mentioned a 200% increase in upselling revenue, attributing this success to LimTC's effective support. Overall, clients felt that the investment in LimTC was justified by the significant returns and improvements in service efficiency.
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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Santa Monica, CA

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2

15% Employer of Record (EOR) Services

5% Data Annotation Services

Focus Areas

30% Phone Support Services

30% Email Support Services

25% Chat Support Services +1

15% Order Processing & Taking

Boldr. is a Customer Service BPO company that specializes in outsourced customer support and offers comprehensive solutions such as 24/7 multi-language support. They have been praised for their adaptability, responsiveness, and significant cost savings for clients. Notably, 90% of reviews highlight their positive impact on metrics like CSAT and cost efficiency, though some note room for improvement in hiring speed.

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Reviews mention Flexible
Boldr. has received consistently positive feedback regarding their flexibility in adapting to clients' needs. One client noted their ability to 'jump into the robot and see what they’re seeing' and execute necessary actions, showcasing their responsiveness. Another client emphasized their 'flexible, responsive, and helpful' nature, which has fostered a collaborative partnership. Overall, the sentiment surrounding Boldr.'s flexibility is highly favorable, highlighting their commitment to meeting diverse client requirements effectively.

PEO Support for Baby Registry Platform

4.5 Aug 12, 2022

With the exception of some payroll hiccups during implementation, working with Boldr has been very easy. They are flexible, responsive, and helpful. Boldr is a partner we hope to continue to work with for years to come.
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Data Services Outsourcing for Machinery Mnfctrng Company

5.0 Aug 5, 2022

I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us when it comes to our requests and processes.
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Customer Service for E-Commerce and Consumer Products Co.

5.0 Jul 19, 2022

From a personnel standpoint, they’ve been highly responsive to the way we treat individuals at our company and by extension their team. Their flexibility in this regard and appreciation for this really stands out.
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BPO, EOR & Customer Service Outsourcing for Online Platform

5.0 Feb 11, 2025

They’re very quick, responsive, and flexible. We primarily communicate over Gmail and Slack. Then, we have regular meetings over Google Meet. Their CEO, David, is genuinely connected to their mission, which is to really take care of people and do great outsourcing work.
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1 of 1 Phone Support Services reviews is 5 stars

Unknown avg. project cost

Phone Support Services Experience

Boldr. has received predominantly positive feedback regarding their Phone Support Services, with clients highlighting their effective scaling solutions and cost savings, notably saving $6 million annually. Approximately 90% of reviewers appreciate their genuine partnership approach and high retention rates, though 10% noted longer hiring times as an area for improvement. Clients commend the team's responsiveness and project management capabilities, emphasizing the importance of clear communication of expectations to maximize the partnership's benefits.
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Industry Experience

Boldr. has demonstrated expertise across various industries, including consumer products, retail, insurance, and manufacturing. Feedback indicates significant strengths in customer support, project management, and scalability. Clients appreciate their adaptability and cultural alignment, particularly in enhancing operational efficiency and customer satisfaction. Overall sentiment across industries is positive, with clients noting substantial cost savings and improved service delivery. Potential partners in retail and consumer services would likely benefit most from Boldr.'s tailored solutions.
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Other industries Other Industry Retail Manufacturing Consumer Products Consumer products & services

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WOW24-7

4.8 36 reviews

$1,000+

< $25 / hr

250 - 999

Afton, WY

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% IT Staff Augmentation

Focus Areas

30% Phone Support Services

30% Email Support Services

25% Chat Support Services +1

15% Order Processing & Taking

WOW24-7 is a Customer Service Outsourcing (CSO) company that provides comprehensive call center solutions and remote customer care services. Their reviews indicate a high level of satisfaction, as evidenced by their timely and proactive communication, with 100% of reviewers praising their responsiveness and ability to meet SLAs. They are noted for their adaptability, friendly culture, and a strong commitment to continuous improvement.

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2 of 4 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
In the past six months, WOW24-7 has received positive feedback for their proactive customer support and effective communication. Clients noted improvements in ticket response times and consistent 24/7 coverage. One client highlighted their team’s commitment to service enhancement, while another praised their reliability in meeting SLAs. Common areas for improvement included deeper product knowledge and training consistency among agents. Overall, sentiment remains highly favorable, emphasizing WOW24-7’s adaptability and dedication to client success.
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3 of 4 Phone Support Services reviews are 5 stars

1 new review for Phone Support Services in past 6 months

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

WOW24-7 has received overwhelmingly positive feedback in Phone Support Services, with over 85% of reviewers highlighting their responsiveness, professionalism, and effective communication. Clients report significant improvements in response times, customer satisfaction, and operational efficiency, with one client noting a 50% increase in customer satisfaction. Key strengths include their dedicated support team and cost-effective solutions. However, some reviews suggest the need for improved flexibility and communication during staff transitions.
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Average Project Cost Breakdown

$10,000 to $49,000 (11) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
WOW24-7 is frequently noted for providing excellent value for money, with clients highlighting their cost-effective solutions. One customer mentioned, "good value for cost," while another emphasized that WOW24-7's services are "50% less the cost of maintaining a similar team in the UK." Overall, the sentiment is positive, with many clients appreciating the balance between quality service and affordability, contributing to an enhanced customer experience without exceeding budget constraints.
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United States (9) Germany (4) Ireland (2) Denmark (2) Italy (2) Spain (2) Ukraine (2) Scotland (2) Cyprus (1) India (1) Australia (1) Israel (1) Brazil (1) England (1)

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IdeasUnlimited

5.0 100 reviews

$1,000+

< $25 / hr

50 - 249

Sugar Land, TX

Services provided

30% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

10% Transcription

10% Translation

Focus Areas

50% Phone Support Services

19% Chat Support Services

19% Email Support Services +1

12% Order Processing & Taking

IdeasUnlimited is a customer service outsourcing company specializing in call center solutions and remote customer care. Reviewers consistently highlight their high-quality service, professionalism, and effective communication, with over 80% of feedback emphasizing their reliable 24/7 support and adaptability to client needs. Clients report significant improvements in customer satisfaction and operational efficiency, often surpassing their performance targets.

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3 of 3 Phone Support Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

IdeasUnlimited has received overwhelmingly positive feedback for their Phone Support Services, with 100% of clients noting improved customer satisfaction and responsiveness. Key themes include strong call management, flexibility during peak times, and effective communication. Notable metrics include a 30% reduction in response times and a 20% rise in customer satisfaction for one client. Overall, they are praised for their expertise and commitment to aligning with client needs, while no significant areas for improvement were identified.
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11 of 11 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales Support for Auto Parts Manufacturer
5.0 — IdeasUnlimited provided sales support for an auto parts manufacturer. The team was responsible for talking to potential customers on the phone and conducting sales calls. Read more
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United States (39) Switzerland (4) England (4) Canada (3) Australia (1) Finland (1) Ireland (1) Poland (1)

This provider is fluent in 3 languages:

English

Spanish

French

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Fusion CX

4.6 16 reviews

$10,000+

< $25 / hr

10,000+

Pasig, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +1

10% Back Office Outsourcing

Focus Areas

55% Phone Support Services

30% Chat Support Services

15% Email Support Services

Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

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Reviews mention Communicative
Clients have consistently praised Fusion CX for their exceptional communication skills, highlighting their ability to effectively address customer issues and maintain strong relationships. One client noted their 'communication, networking, and problem-solving skills' as a significant strength, indicating a high level of satisfaction with their responsiveness and support. Overall, the sentiment regarding Fusion CX's communicative capabilities is overwhelmingly positive, reinforcing their reputation as a reliable service provider.

IT Services Lead Generation

5.0 Aug 18, 2017

The service provider's strengths include their communication, networking, and problem-solving skills.
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Industry Experience

Fusion CX has demonstrated strong expertise across various industries, including Retail, Business Services, Hospitality & Leisure, Manufacturing, Telecommunications, Information Technology, and others. Clients praise their ability to enhance customer experience, streamline workflows, and reduce operational costs. In Retail and Business Services, feedback highlights impressive responsiveness and problem-solving skills. The Hospitality sector commends their efficiency in handling high call volumes, while Manufacturing clients appreciate their competitive pricing. Overall, the sentiment is overwhelmingly positive, indicating Fusion CX's ability to meet diverse industry needs effectively.
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Retail Business services Information technology Manufacturing IT Services Nonprofit Telecommunications Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive Fusion CX as offering competitive pricing and good value for money. For instance, one client highlighted that their services saved them approximately $4,000 in labor costs monthly, while another noted they provide affordable rates covering a wide range of services. However, some feedback indicated that pricing could be improved further, suggesting a desire for a more transparent pricing structure. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the financial savings and quality of service.
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Welsend

4.9 11 reviews

$50,000+

< $25 / hr

10,000+

Wei Fang Shi, China

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1

10% CRM Consulting and SI

Focus Areas

45% Phone Support Services

25% Order Processing & Taking

15% Chat Support Services +1

15% Email Support Services

Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

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Reviews mention Detail-oriented
Clients have consistently praised Welsend for their detail-oriented approach, noting their meticulous planning in all aspects of the project. One client highlighted how every detail, from agent training to telemarketing scripts, was carefully crafted to attract the right customers. Overall, the sentiment surrounding Welsend's attention to detail is overwhelmingly positive, reflecting their commitment to quality and responsiveness throughout the project lifecycle.

Call Center Services for Telecommunications Company

5.0 Dec 11, 2023

Welsend is very detail-oriented and flexible. They ensured that every aspect, ranging from the training program for agents to the precise script used in the telemarketing brochures, was meticulously planned to appeal to the ideal prospective customers. Throughout the duration of their work, Welsend's project management abilities also impressed me greatly. They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism.
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Industry Experience

Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.
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Telecommunications Government Transportation Manufacturing Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (3) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Welsend is consistently recognized for providing strong value for money, with clients noting their pricing aligns well with budget expectations. One client highlighted Welsend as a 'great culture fit' and 'good value for cost,' while another emphasized their 'professionalism and reliability' as key strengths. Overall, feedback suggests that Welsend delivers quality services effectively, making them a commendable choice for businesses seeking cost-effective solutions.
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China (5) Germany (1)

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HelpSquad

5.0 11 reviews

$1,000+

< $25 / hr

250 - 999

Doylestown, PA

Services provided

30% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services

Focus Areas

30% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

10% Order Processing & Taking

HelpSquad is a Customer Support Outsourcing company specializing in remote customer care services such as live chat, appointment scheduling, and 24/7 customer service. With 100% positive feedback, clients consistently praise their attentiveness, timely delivery, and effective communication. Notable achievements include a 25% improvement in conversion rates and significant cost savings for clients.

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Reviews mention Communicative
Clients consistently highlight HelpSquad's exceptional communication skills, noting prompt and detailed responses throughout the engagement process. One client emphasized that communication was 'exceptional' across various team members, while another remarked on the team's 'timely' project management and responsiveness. Overall, the sentiment regarding HelpSquad's communicative abilities is highly positive, reflecting a strong commitment to client needs and effective collaboration.

Conversion Optimization for Digital Marketing Agency

5.0 Nov 18, 2024

They were in constant contact via email, and if I ever had a question I could get on a call with their team. The primary form of communication with HelpSquad was through Virtual Meeting and Email or Messaging App.
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Call Center Services for Property Management Company

5.0 Dec 10, 2025

Communication is exceptional. From the sales process with Jason, to onboarding with Chad, and now our account management with James and Rose, the entire team communicates promptly and with great attention to detail.
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7 of 7 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Property Management Company
5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read more
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's competitive pricing and strong value for money. One client noted a 33% labor cost savings while maintaining high service quality, emphasizing the good value for cost. Another praised the personalized service and broad technical depth relative to their budget. Overall sentiment reflects satisfaction with the affordability and effectiveness of the services provided, with multiple clients stating that HelpSquad fits well within their budgets and meets their needs without sacrificing quality.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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ContactWorks

5.0 10 reviews

$5,000+

$25 - $49 / hr

50 - 249

Austin, TX

Services provided

50% Customer Service Outsourcing

25% Call Center Services

25% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

ContactWorks is a premier Customer Support Outsourcing firm specializing in Call Center Solutions and Customer Service BPO. With a 100% positive feedback rate, clients laud their exceptional responsiveness, project management, and alignment with company values. Approximately 80% of reviewers highlight their effective communication and 24/7 support capabilities, underscoring their role as a reliable extension of client teams.

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Reviews mention Collaborative
The reviews highlight a strong sentiment of collaboration between ContactWorks and their clients. One CEO noted that meetings with ContactWorks leadership were 'truly collaborative,' emphasizing their partnership approach rather than a vendor-client relationship. Another client, the L1 Support Manager at TengoInternet, praised the effective communication and teamwork, which ensured efficient issue resolution and operational improvements. Overall, clients express high satisfaction with ContactWorks' collaborative efforts in enhancing service delivery.

Help Desk & Dedicated Customer Support for ISP Company

5.0 Aug 23, 2024

Over the past year, our collaboration with ContactWorks has only grown stronger. ContactWorks has proven to be an essential partner, demonstrating the ability to quickly adapt and implement contingency plans. Their flexibility in scaling operations and responding promptly to unforeseen circumstances has been invaluable. Successful partnerships hinge on effective communication between your internal team and ContactWorks' management and leadership.
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Call Center & Customer Support for Business Solutions Co

5.0 May 15, 2025

Meeting with the ContactWorks leadership team was a truly collaborative experience. They have embraced being a partner and never viewed as a vendor. We could contact Tom and the team anytime and we would receive an on-time response that met or exceeded our expectations. Loved their insights into challenges we had from time to time and always a forward-thinking approach to resolving those challenges.
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2 of 2 Phone Support Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

ContactWorks has received overwhelmingly positive feedback for its Phone Support Services, with 100% of reviewers expressing satisfaction. Clients commend the company's expertise in customer support, noting their ability to meet project goals consistently. Reviewers highlight strengths such as exceptional communication, timely delivery, and a seamless integration into clients' operations. 100% of clients appreciate the company's culture fit and value for cost, demonstrating a strong alignment with client objectives and a commitment to excellence.
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Industry Experience

ContactWorks has demonstrated strong expertise across various industries, including Business Services, Telecommunications, Education, and Retail. Clients commend their exceptional customer support and adaptability, particularly in delivering tailored solutions for technical and operational challenges. In Business Services and Telecommunications, they are noted for their ability to enhance customer experiences and meet strict SLAs. The overall sentiment is overwhelmingly positive, highlighting their reliability, responsiveness, and commitment to client success, making them a suitable partner for businesses in these sectors.
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Telecommunications IT Services Education Transportation Retail Business services

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United States (8) Mexico (1)

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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Boise, ID

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Phone Support Services

40% Email Support Services

35% Chat Support Services +1

5% Order Processing & Taking

PartnerHero is a Customer Support Outsourcing firm known for delivering exceptional remote customer care and customer service BPO solutions. With a focus on alignment with client values and budgets, 100% of reviewers highlighted their proactive approach and attentiveness. PartnerHero consistently meets client expectations, evidenced by a customer satisfaction score averaging 4.65 out of 5 stars.

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Reviews mention Well-organized projects
Client feedback highlights PartnerHero's exceptional organization in project management. One client noted their team is 'timely and well-organized,' ensuring effective communication through regular meetings and integrated platforms. Another client emphasized their diligence in staying on budget and executing tasks accurately, with rare instances of oversight. Overall, the sentiment reflects high satisfaction with PartnerHero’s structured approach, contributing positively to project outcomes and client relationships.

BPO Service for Social Impact FinTech Platform

5.0 Feb 23, 2023

They’re on top of the project; the team is timely and well-organized. PartnerHero is very responsive, and we’re happy with their performance. We have a standing weekly meeting to cover everything we need to do. Overall, we have constant communication through our integrated Slack channel, Service Cloud, and Grasshopper.
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Call Center Services for Smart Home IoT Tech Company

5.0 Jan 27, 2023

PartnerHero is incredibly diligent about being on budget, so they’ve been very efficient and organized from a project management perspective. Very rarely do things fall through the cracks, and the team always executes their tasks with a high degree of accuracy, so overall, I’m very happy with their approach to project management. We manage the project through Asana and communicate through Google Workspace and Slack.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for OOH Media & Tech Company
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally express satisfaction with PartnerHero's pricing, citing it as budget-friendly and aligned with their expectations for value. For instance, one client from GXVE Beauty highlighted the 'good value for cost,' while another noted that PartnerHero's 'diligence about being on budget' contributed to their positive experience. Overall, the sentiment indicates that clients find PartnerHero to offer high-quality services at competitive rates, making them a valuable partner.
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Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)

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Aidey

5.0 32 reviews

$1,000+

< $25 / hr

50 - 249

Manila, Philippines

Services provided

75% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing

Focus Areas

55% Phone Support Services

27% Order Processing & Taking

18% Chat Support Services

Aidey is a Customer Service BPO specializing in outsourced customer support and call center solutions. Their customer reviews are overwhelmingly positive, with 100% noting improvements in response times, customer satisfaction, and operational efficiencies. Clients frequently commend Aidey's emotional intelligence, attention to detail, and proactive issue identification, highlighting them as a reliable partner for customer support outsourcing.

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Reviews mention Great team
Aidey has received consistently positive feedback regarding their team, characterized by dedication and exceptional support. Clients noted their impressive response times, with one highlighting an average chat response of under one minute. Another client praised the team's ability to understand project requirements and recruit suitable talent swiftly. Overall, the sentiment reflects a high level of satisfaction with Aidey's customer service capabilities, adaptability, and effective communication, making them a valuable partner for eCommerce support.

Customer Support Services for Tech Company

5.0 Feb 8, 2022

Their response time is always less than an hour, which is impressive. Their team is agile and quickly understood our product. They are also good at reporting. We liked the experience of working with them.
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Customer Support Outsourcing for Educational Institution

5.0 Dec 20, 2021

We’re happy with how their team is handling the project. They sent us chat/email/call reports every month. Those reports had a log of all the transcripts of the communication that happened and the customer satisfaction scores. Their team was consistent and diligent.
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6 of 6 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Mobile Banking Company
5.0 — Aidey provided customer support services for a mobile banking company. They handled the Tier 1 support line, dealing with password resets, how-to questions, KYC follow-ups, and suspicious behavior Read more
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Industry Experience

Aidey demonstrates significant expertise in various industries, notably manufacturing, financial services, fitness, and education. Positive feedback highlights their strengths in improving customer support metrics, enhancing operational efficiency, and fostering a culture of empathy and responsiveness. Manufacturing and financial services clients reported substantial reductions in response times and increased customer satisfaction, while feedback from education and fitness sectors emphasized Aidey's adaptability and reliability. Overall sentiment across these industries suggests Aidey is a strong candidate for businesses seeking efficient customer support solutions.
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Manufacturing Financial services Fitness Software Real estate Media Education Hospitality & leisure Healthcare Business services

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United States (18) India (2) Australia (1) England (1)

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Blue Valley Marketing

4.9 16 reviews

$5,000+

$25 - $49 / hr

250 - 999

Home, KS

Services provided

40% Customer Service Outsourcing

35% Call Center Services

25% Sales Outsourcing

Focus Areas

80% Phone Support Services

10% Chat Support Services

10% Email Support Services

Blue Valley Marketing is a Customer Support Outsourcing firm specializing in outbound lead generation through email campaigns and market research. The company received positive feedback, with clients noting a 20% increase in sales income and a 60% rise in qualified leads. Reviewers commend their flexibility and project management, with no areas for improvement cited.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Email Marketing for IT Services Company
5.0 — To generate more sales leads, an IT services company has hired Blue Valley Marketing to create effective email campaigns. Their tasks also include market research and prospect database creation. Read more
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Industry Experience

Blue Valley Marketing has demonstrated expertise across various industries, including Media, IT, Hospitality, and Wellness & Fitness. Feedback highlights their strengths in lead generation, telemarketing, and inbound call center services, resulting in improved client satisfaction and measurable sales increases. Overall sentiment is highly positive, with clients praising their project management, adaptability, and communication skills, making them a suitable partner for organizations seeking growth in these sectors.
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Information technology IT Services Hospitality & leisure Wellness & Fitness Restaurants Nonprofit Manufacturing Publishing Software Media

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praise Blue Valley Marketing for their cost-effectiveness and value for money. Feedback highlights that their pricing aligns well with budgets while delivering satisfactory results, such as a 20% increase in sales income and efficient project management. Notably, clients from various sectors commend the company's ability to exceed expectations without compromising quality, indicating a strong overall sentiment regarding the value provided relative to costs.
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New York City, New York (2) Chicago, Illinois (1) Nashville, Tennessee (1) Orlando, Florida (1) Southfield, Michigan (1) Newark, New Jersey (1) Sandy Springs, Georgia (1) Cleveland, Ohio (1) Milwaukee, Wisconsin (1) Neenah, Wisconsin (1) Santa Clara, California (1) Fort Atkinson, Wisconsin (1) Las Vegas, New Mexico (1)

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Pexly

4.8 22 reviews

$1,000+

< $25 / hr

250 - 999

Amsterdam, Netherlands

Services provided

45% Customer Service Outsourcing

45% Back Office Outsourcing

10% Sales Outsourcing

Focus Areas

30% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

20% Order Processing & Taking

Pexly is a Customer Support Outsourcing and Customer Service BPO provider praised for its efficient project management and ability to adapt to client needs across various industries. With over 90% of reviews highlighting their flexibility, professionalism, and cost-effectiveness, Pexly excels in delivering timely, multilingual support, which enhances customer satisfaction and aligns with company values.

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4 of 4 Phone Support Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Phone Support Services Experience

Pexly has received overwhelmingly positive feedback for their Phone Support Services, with clients highlighting their prompt response times and effective project management. Approximately 90% of reviewers praised Pexly's flexibility and the high quality of customer service they provided, particularly in handling phone inquiries. Clients noted improvements in customer satisfaction and operational efficiency after collaborating with Pexly. No significant areas for improvement were mentioned, underscoring the company's expertise and valuable contributions.
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6 of 7 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Automotive Company
5.0 — Pexly provides customer service support for an automotive company. They're responsible for answering customer requests through voice calls, chat, and email. Read more
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Industry Experience

Pexly has demonstrated expertise across various industries, including Automotive, Retail, Hospitality, and Education. Clients consistently highlight their strengths in customer service, efficient project management, and effective communication. In the Automotive sector, they excelled in language support and productivity, while in Retail, they improved customer experience and sales processes. Overall, Pexly received positive feedback for their adaptability and the quality of service provided, making them a suitable partner for organizations in these sectors.
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Retail IT Services Automotive Beauty & Cosmetics Software Hospitality & leisure Consumer Products Education Advertising & marketing Arts, entertainment & music

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (2) $200,000 to $999,999 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Pexly's pricing as fitting within their budgets while providing excellent value for money. One client noted, 'Pricing fit our budget' and 'Good value for cost' when selecting Pexly. Another client echoed this sentiment, emphasizing their satisfaction with cost-effectiveness and the quality of service received. Overall, the feedback reflects a strong positive sentiment regarding the company's affordability and the high return on investment delivered through their services.
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Go4customer

5.0 5 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Noida, India

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Market Research +1

10% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Go4customer is a Customer Service BPO offering comprehensive call center outsourcing solutions. The company has a strong reputation, with reviews highlighting increased client satisfaction, enhanced staff morale, and improved compliance. Approximately 100% of reviewers praise their personalized approach and responsiveness, emphasizing timely delivery and strategic problem-solving in customer support outsourcing.

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Reviews mention Efficient
Clients have consistently highlighted Go4Customer's efficiency in delivering services. The CEO of Barrantes Group Living Inc. noted their timely support and proactive problem-solving, which greatly improved operational efficiency and client satisfaction. Similarly, Digital Baba Online commended Go4Customer for their on-time delivery and effective communication, emphasizing their commitment to enhancing customer experience. Overall, the sentiment regarding efficiency is overwhelmingly positive, showcasing Go4Customer's capability to meet project demands effectively.

Customer Service & Back-Office for Residential Support Co

5.0 Feb 14, 2025

Operational Efficiency: By leveraging Go4Customer's expert guidance, our staff became more efficient in executing daily programming, leading to improved outcomes for our clients. Project management was handled efficiently. Go4Customer's team: Delivered on Time: All key deliverables, including compliance training and quarterly reports, were provided punctually, ensuring our operational needs were met.
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Call Center Services for Digital Mareketing & IT Company

5.0 Jul 27, 2023

Digital Baba Online's project management was efficient and effective. They consistently delivered items on time, meeting project milestones and deadlines. Their responsiveness to our needs was commendable, as they promptly addressed any concerns or requests we had during the project. Communication was smooth, and they demonstrated a proactive approach in keeping us informed about the progress.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office for Residential Support Co
5.0 — Go4customer provided call center services for a residential support services company. The team was responsible for 24/7 support, staff support, client support, compliance training, and reporting. Read more
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Industry Experience

Go4customer has demonstrated expertise in providing call center services across various industries, including Information Technology and other sectors such as residential support services. Positive feedback highlights their strengths in client engagement, operational support, and compliance adherence, particularly enhancing client satisfaction and staff morale in the residential sector. In IT, they effectively handle high call volumes, contributing to productivity and cost savings. Overall, their customer-centric approach and adaptability position them as a strong fit for clients seeking reliable support in these industries.
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IT Services Healthcare Information technology

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United States (2) Canada (1) India (1)

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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

60% Phone Support Services

40% Chat Support Services

AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

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Reviews mention Great project management
Clients have consistently praised AnswerForce for their exceptional project management capabilities. One client noted the impressive responsiveness and user-friendly dashboard that facilitated effective communication and oversight. Another highlighted their adaptability in updating scripts quickly, which significantly benefited business operations. Overall, the sentiment reflects a strong satisfaction with AnswerForce's project management, emphasizing their ability to streamline processes and maintain effective collaboration.

Call Center Services for Management Consultants

5.0 Mar 11, 2021

The workflow between our team and theirs was very effective. Sagir was wonderful to work with, ensuring that all processes were streamlined and efficient. Their excellent customer service further facilitated smooth project execution.
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Industry Experience

AnswerForce has demonstrated expertise across various industries including Energy, Financial Services, Education, and Retail. Clients commend their effective call management, responsiveness, and the ability to customize scripts to fit unique needs. Overall sentiment is highly positive, particularly in the Energy and Financial sectors, where their services improved customer accessibility. However, there are mentions of challenges in the Utilities and IT sectors. Companies seeking reliable answering services and a high level of customer interaction may find AnswerForce particularly beneficial.
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Energy & natural resources Financial services Consulting Nonprofit Human Resources Construction Education Information technology Manufacturing Business services Retail Utilities IT Services

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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express satisfaction with AnswerForce's pricing and value for money. Many reviews highlight that their costs are competitive compared to other services, providing robust features and responsive customer service. For instance, one client noted that AnswerForce's pricing fit their budget while offering greater functionality than previous providers. Another mentioned a significant ROI of 508%. However, a few clients suggested that prices could be lower, indicating mixed sentiments regarding cost-effectiveness.
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San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)

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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

50% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +1

15% IT Managed Services

Focus Areas

77% Phone Support Services

23% Order Processing & Taking

Global Response is a business process outsourcing company specializing in inbound services such as tech support, billing, and customer service. Their clients consistently praise them for being responsive, attentive, and efficient, with approximately 90% of feedback being overwhelmingly positive. Many reviews highlight Global Response as a strategic partner crucial for business success, with a notable number of clients appreciating their innovative and reliable solutions.

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Reviews mention Efficient
Client feedback highlights Global Response's efficiency as a key strength, noting that they significantly alleviate workload by managing inbound services effectively. One client emphasized their efficiency by stating, 'They take the hard work off our hands,' and reported saving thousands of dollars and hours monthly. Overall, the sentiment is highly positive, with clients considering them the 'best in the business' for their responsive and effective service.

System Management and Maintenance for Retail Company

4.5 Nov 2, 2017

They are the best in the business. They are efficient. They need more options.
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Industry Experience

Global Response has garnered positive feedback across various industries, notably Financial Services, Hospitality & Leisure, Retail, Real Estate, Business Services, and Healthcare. Clients commend their expertise in providing innovative solutions, effective customer service, and efficiency in handling high call volumes. Financial Services clients particularly highlight cost savings and reliability, while Hospitality clients appreciate their commitment to enhancing customer experiences. Overall, Global Response is recognized for its strong infrastructure and responsiveness, making it a suitable partner for businesses needing scalable inbound services.
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Financial services Hospitality & leisure Retail Real estate Business services Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Global Response is frequently recognized for providing significant value for money, with clients noting substantial savings and efficiency improvements. For instance, one client estimated savings of $12,000 monthly, while another highlighted the affordability of services aimed at reducing costs. Overall, clients express satisfaction with the company's pricing structure, describing it as reasonable and beneficial, although some details remain undisclosed. The sentiment is predominantly positive, emphasizing the company's effectiveness and innovative approach.
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Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

This provider is fluent in 1 language:

English

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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Axendi

5.0 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Warszawa, Poland

Services provided

45% Customer Service Outsourcing

35% Call Center Services

20% Back Office Outsourcing

Focus Areas

40% Phone Support Services

30% Chat Support Services

30% Email Support Services

Voice Contact Center is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effectiveness in improving response times and maintaining SLAs, with 100% positive feedback on their flexibility and cost value. Clients appreciate their skilled handling of customer inquiries and complaints, resulting in significant improvements in customer care operations.

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Reviews mention High-quality work
Clients have consistently praised Axendi for delivering high-quality work, emphasizing their impressive handling of call center operations. One client noted, 'We're impressed with the quality of their work, flexibility, and openness to customer needs.' Additionally, measurable outcomes such as a significant increase in the percentage of answered calls, from 60% to over 80%, further reflect the effectiveness of their services. Overall, the sentiment regarding Axendi's work quality is highly positive.

Call Center Support for Footwear Retailer

5.0 Mar 8, 2023

We're impressed with the quality of their work, flexibility, and openness to customer needs.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Beauty & Cosmetics Retailer
5.0 — Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling Read more
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What Clients Have Said
Clients consistently highlight Axendi's competitive pricing and strong value for money. One review emphasized that their selection was based on 'good value for cost' and 'pricing fit our budget.' Another client noted the 'good value for cost' and mentioned the company's flexibility and comprehensive service offerings. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, indicating that clients feel they receive quality support relative to their investment.
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More responsive than most other service providers

Axendi is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SureCall Contact Centers

4.8 13 reviews

$5,000+

$50 - $99 / hr

250 - 999

Calgary, Canada

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

Focus Areas

64% Phone Support Services

20% Chat Support Services

16% Order Processing & Taking

SureCall Contact Centers specializes in Call Center Outsourcing and Remote Customer Care, offering solutions for overflow call volume management. The company is praised for its flexibility, culture, and consistent service delivery, with 100% of reviewers noting their satisfaction with measurable outcomes such as ASA and AHT. No areas for improvement were identified.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed high satisfaction with SureCall Contact Centers, particularly highlighting their timely delivery and effective communication. One client from Simco Management praised their fast service and the successful management of employee messages. Overall, the sentiment reflects a strong positive experience, with no suggested areas for improvement noted by clients, indicating a solid alignment with project needs.
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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight SureCall Contact Centers' competitive pricing and overall value for money. One client noted, 'we chose them because their pricing fit our budget,' while another emphasized, 'great value for cost.' Reviewers appreciate the flexibility and responsiveness of the team, often stating that they deliver quality service that justifies the investment. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with both the cost-effectiveness and the quality of service provided.
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More responsive than most other service providers

SureCall Contact Centers is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Canada (6) United States (4)

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LTVplus

4.9 8 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

55% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +2

5% AI Consulting

5% Staffing

Focus Areas

15% Phone Support Services

60% Chat Support Services

15% Order Processing & Taking +1

10% Email Support Services

LTVplus is a Customer Support Outsourcing company excelling in remote customer care and call center solutions. Across their reviews, 100% of clients highlight their timely delivery and effective communication, while 67% mention cost-effectiveness and alignment with company values. Notably, 50% commend their ability to enhance customer satisfaction and retention significantly.

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2 of 2 Phone Support Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

LTVplus receives overwhelmingly positive feedback in their Phone Support Services, with a 98% satisfaction increase and a 104% retention boost for one client. Reviews highlight their expertise in customer service, effective onboarding, and strong internal training programs. Clients appreciate the team’s responsiveness and quality, with reports of first response times under 20 seconds. Continuous training was suggested as an area for improvement, yet overall sentiment remains highly favorable, indicating their strong fit for phone support projects.
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Industry Experience

LTVplus has demonstrated strong expertise across various industries, including eCommerce, Education, Retail, Automotive, and Advertising & Marketing. Clients praised their responsiveness, ability to meet deadlines, and effective customer support strategies, with notable improvements in customer satisfaction and retention rates. Overall, feedback reflects a positive sentiment, highlighting LTVplus as a reliable partner for businesses seeking enhanced customer service solutions tailored to their specific industry needs.
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eCommerce Education Retail Automotive Advertising & marketing Other industries

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend LTVplus for their competitive pricing and exceptional value for money. For instance, one customer highlighted that the pricing fit their budget while also providing great value for the cost. Another client noted the company's ability to deliver quality service at a budget-friendly rate. Overall, the sentiment reflects satisfaction with the cost-effectiveness of LTVplus's services, with multiple clients expressing that the value received far exceeds expectations.
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More responsive than most other service providers

LTVplus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SupportZebra

4.8 4 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Houston, TX

Services provided

70% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

SupportZebra is a Customer Support Outsourcing (CSO) company, providing comprehensive call center solutions, including phone, chat, and email support. The reviews reflect an overwhelmingly positive sentiment, highlighting their ability to significantly reduce response times and maintain high customer satisfaction scores. The company's positive culture and seamless integration into clients' support structures are frequently praised, suggesting their effectiveness and dedication.

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Reviews mention Great team
SupportZebra has received overwhelmingly positive feedback, with clients praising their exceptional team and high service standards. One client highlighted the reduction in initial response times and noted that SupportZebra's employees seamlessly integrated into their organization, becoming valued members of the team. The account manager, Myla, was specifically commended for her dedication and support. Overall, clients view SupportZebra not just as a service provider, but as an integral part of their company, reflecting a strong team culture and commitment to excellence.

Customer Service Outsourcing for Expense Management Company

5.0 May 15, 2024

They also consistently receive high customer satisfaction scores; they’re a great team. Moreover, I’ve learned about them and become friends with many people from the company. They’ve seamlessly adopted our support organization. We look at the team as our coworkers and full members of Center’s support.
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1 of 1 Phone Support Services reviews is 5 stars

Unknown avg. project cost

Phone Support Services Experience

SupportZebra has received overwhelmingly positive feedback in their Phone Support Services, with clients reporting a significant reduction in initial response times by 75%. 100% of reviewers commend their responsiveness and team integration, describing them as an extension of their own staff. Clients appreciate the high customer satisfaction scores and the supportive company culture. Notably, no negative feedback was mentioned, highlighting their effective project management and strong client relationships.
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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight SupportZebra's competitive pricing and strong value for money. One client noted they chose SupportZebra over others primarily due to their affordability and alignment with company values. Another client emphasized that SupportZebra provided excellent service at a reasonable cost, significantly improving response times and customer satisfaction. Overall, feedback reflects a positive sentiment regarding the cost-effectiveness of their services, with clients appreciating the high quality delivered relative to the investment made.
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More responsive than most other service providers

SupportZebra is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

45% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +2

10% Corporate Training & Coaching

10% Recruiting

Focus Areas

50% Phone Support Services

30% Chat Support Services

10% Email Support Services +1

10% Order Processing & Taking

Canaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in Customer Care Outsourcing and Call Center Solutions. Reviews highlight their cost-effectiveness, responsiveness, and ability to meet SLAs, with 100% of feedback being positive, particularly noting their alignment with client values and efficient communication.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Photo Solutions Company
5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read more
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Industry Experience

Canaan Communication & Technologies has demonstrated strong expertise in various industries, including retail, consumer products, and food production. Their focus on customer service optimization has garnered positive feedback for enhancing customer satisfaction and operational efficiency. Clients appreciate their collaborative approach, responsiveness, and ability to customize solutions based on specific business needs. Overall, the sentiment across industries is highly favorable, suggesting Canaan is well-suited for businesses seeking reliable BPO services in customer engagement and operational support.
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Retail Consumer Products Logistics & Supply Chain Food & Beverages

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Canaan Communication & Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients noted that their pricing is competitive, with one stating, "the cost that was offered to us beats other competitors." Another client emphasized their collaborative approach, indicating they "talk value, not price." Overall, the sentiment reflects satisfaction with the services provided relative to the investment, highlighting their ability to deliver high-quality support while maintaining affordability.
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Malaysia (3) Singapore (1)

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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +5

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

Focus Areas

33% Phone Support Services

52% Chat Support Services

15% Email Support Services

SRG ASIA PACIFIC is a Customer Service BPO specializing in inbound contact center solutions and outbound telesales. The company is praised for its value for money and client-oriented approach, with 100% of reviewers appreciating their negotiation flexibility. However, 50% of reviews suggest improvements in the telesales team's performance. The partnership with SRG ASIA PACIFIC is characterized by effective project management and ongoing collaboration.

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Industry Experience

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
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Telecommunications IT Services Consumer Products

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Average Project Cost Breakdown

$200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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More responsive than most other service providers

SRG ASIA PACIFIC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Malaysia (2) Singapore (1)

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FSPGlobal

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Focus Areas

100% Phone Support Services

FSPGlobal is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions, offering multilingual and multichannel customer service. Reviews highlight their strong project management, scalability, and focus on exceptional service delivery, with 100% positive feedback emphasizing improved customer satisfaction and operational efficiency. This adaptability and responsiveness align them well with global expansion objectives.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, FSPGlobal has received positive feedback for their operational excellence and customer support. Clients noted significant improvements in cost efficiency and customer satisfaction, with specific praise for their multilingual capabilities and adherence to service level agreements. One client highlighted the company's proactive project management and timely delivery of milestones, expressing complete satisfaction with the partnership and noting no areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for B2B Marketing Consultancy
5.0 — FSPGlobal provides ongoing customer support services for a B2B marketing consultancy. The goal is to enhance customer services, attain greater cost efficiency, and optimize internal processes. Read more
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Industry Experience

FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.
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Advertising & marketing Consulting Gaming

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Italy (1) Malta (1) Romania (1)

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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Sales Outsourcing

10% Transcription

Focus Areas

30% Phone Support Services

30% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.

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Reviews mention Patient
Overall, client feedback emphasizes Quantanite's exceptional patience and support during their transition from a late-stage start-up to a growth enterprise. Specific praise was directed towards team members Rhonda and Ekram for their accommodating nature, as well as Arman and Maesha for their thoughtful approach to workflow management. The consistent high quality of work and effective communication further reinforce the positive sentiment surrounding Quantanite's patient engagement with their clients.

Transcription for Receipt Scanning Software Provider

5.0 Mar 10, 2021

Rhonda and Ekram have been extremely patient and accommodating as we've grown from late stage start-up to proper growth enterprise. Arman and Maesha have been very thoughtful on the workflow side. In the past, we have kept everything internal.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Focus Areas

53% Phone Support Services

17% Chat Support Services

17% Email Support Services +1

13% Order Processing & Taking

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Industry Experience

Telecom, Inc. has demonstrated robust expertise in the Energy & Natural Resources and Manufacturing industries. Clients highlighted their adeptness in sales and customer service operations, with notable improvements in customer experience and conversion rates. They received commendations for their positive attitude, high-quality agents, and effective communication strategies. Overall, the sentiment is highly positive, marking Telecom as a reliable partner for companies in these sectors seeking to enhance sales and customer support functions.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients praise Telecom, Inc. for their competitive pricing and value for money, particularly highlighting their willingness to accommodate payment structures. One client noted that Telecom's rates were competitive for a US-based call center with high-quality agents. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, as clients felt they received substantial value, evidenced by improved sales and customer service experiences without compromising quality.
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Outsource and Save

5.0 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Services provided

15% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services +1

15% Sales Outsourcing

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

Outsource and Save is a Customer Service BPO that excels in providing outsourced customer support, telemarketing, and data entry services. Across reviews, 100% of clients praise their affordability, professionalism, and seamless integration with company operations. Their ability to enhance client satisfaction and streamline processes, while offering budget-friendly solutions, is consistently highlighted, with no significant areas for improvement noted.

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Reviews mention Detail-oriented
Clients have consistently praised Outsource and Save for their detail-oriented approach, highlighting the diligence and strong appointment-setting skills of their team. One client noted that the three women assigned to their project were 'very diligent and successful' in managing leads and setting appointments. Furthermore, the company's receptiveness to process adjustments demonstrates a commitment to continuous improvement, reinforcing their reputation for meticulousness in handling client tasks.

BPO Services for Franchise Consulting Company

5.0 Apr 27, 2022

The three different women who did the work for me were very diligent and successful on a daily basis in setting appointments for me from the leads I had supplied. Their diligence and strong appointment setting skills were outstanding!
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2 of 2 Phone Support Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Phone Support Services Experience

Outsource and Save has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients highlighted the company's expertise in client outreach and logistics, contributing to significant business growth and excellent customer retention rates. 90% of clients emphasized the professionalism and responsiveness of the team, noting effective communication and tailored support as key strengths. Overall, Outsource and Save is praised for their alignment with client values and delivering exceptional service, making them a strong partner for phone support needs.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Telemarketing & Data Entry Outsourcing for Manufacturing Co
5.0 — Outsource and Save provides B2B telemarketing services for a manufacturing company. The team performs customer support, data entry records, and order-taking processes. Read more
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Industry Experience

Outsource and Save has received positive feedback across several industries, including Manufacturing, Financial Services, Consumer Products, Consulting, Human Resources, and Healthcare. Clients praise their expertise in telemarketing, customer service, and operations management, noting increased sales, improved customer satisfaction, and streamlined processes. In Manufacturing and Healthcare, they excel in managing high volumes of calls and administrative tasks. The Financial Services sector highlights their success in client outreach and retention. Overall, the sentiment is highly favorable, particularly for those seeking cost-effective outsourcing solutions.
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Manufacturing Financial services Consumer products & services Consulting Human Resources Healthcare Construction

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Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

18% Customer Service Outsourcing

35% Back Office Outsourcing

12% AI Consulting +4

12% Call Center Services

10% AI Development

8% Sales Outsourcing

5% Business Consulting

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

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Reviews mention Honest
Clients have consistently highlighted Acquire Intelligence's honesty as a key strength, alongside their responsibility and humility. One client noted their 'patience, honesty, and humility' as significant attributes that contribute to a positive working relationship. Overall, the sentiment regarding honesty is very favorable, indicating that clients feel they can trust Acquire Intelligence to deliver on their commitments and maintain transparent communication.

Customer-based Phone Support for Business Service

5.0 Aug 11, 2017

The service provider's strengths include their responsibility, patience, honesty, and humility. These qualities have contributed significantly to our long-term partnership since 2010. We appreciate their honesty in all dealings, which fosters a strong and trusting relationship.
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Industry Experience

Acquire Intelligence has demonstrated strong expertise in industries such as hospitality, leisure, and various other sectors, primarily through their efficient inbound and outbound call handling services. Clients praised their quick response times, cost-saving capabilities, and the quality of customer service. The overall sentiment reflects satisfaction across industries, with particular commendation for their ability to streamline operations and enhance customer interactions, making them a suitable choice for businesses seeking to improve communication and operational efficiency.
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Other industries Hospitality & leisure Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Acquire Intelligence as offering good value for money, highlighted by competitive pricing structures such as package deals and billing by the minute. One client noted savings of $1,000 monthly with a rate of one cent per minute, while another emphasized a $150,000 monthly savings. However, some reviews suggested a desire for better pricing options. Overall, clients appreciate the efficiency and fast response times, indicating a strong return on investment.
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New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

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IntelligentBee

4.8 9 reviews

$5,000+

< $25 / hr

250 - 999

Iași, Romania

Services provided

50% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing

Focus Areas

20% Phone Support Services

40% Chat Support Services

40% Email Support Services

IntelligentBee is a Customer Support Outsourcing company providing customer service solutions, including Level 1 customer support and response time optimization. With a 100% satisfaction rate regarding their commitment and effective communication, they excel in understanding customer requirements and enhancing service processes. Clients appreciate their dedication to integrating with internal teams and continuously improving based on feedback.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Support for Open-Source Management SaaS Co
4.5 — IntelligentBee provides customer service support for an open-source management SaaS company. The team is responsible for responding to customers 24/7 and monitoring customer satisfaction. Read more
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Average Project Cost Breakdown

$200,000 to $999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight IntelligentBee's competitive pricing and strong value for money. For example, one client noted that their pricing 'fit our budget' and provided 'good value for cost.' Another emphasized their substantial monthly investment, stating it was significantly less than they would pay in a higher-cost market, reinforcing their overall satisfaction with the investment. Overall, feedback indicates that IntelligentBee delivers quality services that meet or exceed client expectations relative to their costs.
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United States (3) Norway (2) Romania (2) Canada (1)

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Kantipur Management Private Limited

5.0 1 review

$1,000+

< $25 / hr

1,000 - 9,999

Services provided

17% Customer Service Outsourcing

29% Back Office Outsourcing

15% Call Center Services +7

13% Staffing

7% HR Consulting

5% Recruiting

4% Accounting

4% Social Media Marketing

3% IT Managed Services

3% Insurance Services & Brokers

Focus Areas

55% Phone Support Services

20% Chat Support Services

15% Order Processing & Taking +1

10% Email Support Services

Kantipur Management Private Limited is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its ability to deliver projects on time and maintain high customer satisfaction, with 100% of reviewers highlighting their impressive scalability and resource management. Their team is characterized by exceptional expertise in resolving customer issues and achieving business objectives efficiently.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Motorcycle Distributing Company
5.0 — Kantipur Management Private Limited provided customer service and sales support for a motorcycle distributing company, including outbound call support, record keeping, client query support, and Read more
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Industry Experience

Kantipur Management Private Limited has demonstrated significant expertise in the automotive industry, particularly in customer service and sales for two-wheeler and three-wheeler companies. Feedback highlights their strengths in providing scalable services, effective complaint resolution, and achieving high customer satisfaction. Their project management is lauded for timely deliveries and quality outcomes. Overall sentiment is positive, indicating a strong match for clients seeking reliable support in automotive sales and customer service.
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Automotive

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Kantipur Management Private Limited as offering good value for money, particularly highlighting their efficient project management and timely delivery of services. One client noted that they met and exceeded expectations regarding quality and resource management, describing them as the 'best vendor' to date. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, aligning with client needs and scalability requirements.
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OnBrand24

4.6 4 reviews

$5,000+

Undisclosed

250 - 999

Beverly, MA

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

15% Call Center Services

Focus Areas

41% Phone Support Services

45% Chat Support Services

14% Order Processing & Taking

OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.

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Industry Experience

OnBrand24 has demonstrated expertise across various industries, including Real Estate, Manufacturing, and other sectors. Clients commend their customer service, professionalism, and flexibility, with notable impacts on efficiency and cost savings. In Real Estate, they excelled in debt collection services, achieving an 80% success rate. Manufacturing clients valued their rapid call services. Overall, feedback is positive, highlighting strengths in customer support and call quality, making them a suitable partner for businesses seeking outbound and inbound support solutions.
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Real estate Other industries Manufacturing Other Industry

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2)

What Clients Have Said
Clients generally perceive OnBrand24 as providing competitive pricing and good value for money. One client noted significant savings, estimating $1,000 per month due to the service's efficiency, while another highlighted savings of approximately $3,000 monthly by avoiding the need to hire additional staff. The flexible billing structures and commitment to customer service were frequently praised, reinforcing the overall positive sentiment regarding cost-effectiveness.
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Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)

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LEX Reception

4.9 32 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

20% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

25% Chat Support Services

15% Email Support Services +1

10% Order Processing & Taking

LEX Reception is a virtual receptionist service provider specializing in call management and client intake for law firms. Across their reviews, clients frequently commend their professionalism, adaptability, and 24/7 availability, with approximately 90% of feedback emphasizing their positive impact on efficiency and client satisfaction. Some areas for improvement noted include enhancing app features and offering additional language support.

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Reviews mention Receptive
Clients express a highly receptive sentiment towards LEX Reception, highlighting their responsiveness and adaptability. One attorney noted, 'They are receptive to changes and are always looking to improve,' which reflects their commitment to client needs. Additionally, the firm's technology and workflow were praised, with feedback emphasizing a 'great attitude' and effective communication. Overall, clients appreciate the ability to provide feedback and the positive impact on client retention.

Answering Services for Boutique Legal Firm

5.0 Dec 1, 2020

The team work has been very good. Through their app, and through email, we can give feedback on each call. They are receptive to changes and are always looking to improve. We have improved our client retention immensely.
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Industry Experience

LEX Reception excels in providing virtual receptionist services primarily for the legal industry, with a strong emphasis on client satisfaction and operational efficiency. Feedback highlights their expertise in managing overflow, after-hours calls, and client intake across various legal practices, including immigration, personal injury, and family law. Clients commend their professionalism, responsiveness, and ability to integrate custom scripts seamlessly. Overall sentiment is overwhelmingly positive, particularly among legal firms seeking reliable, client-focused support.
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Consulting Hospitality & leisure IT Services Legal

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Average Project Cost Breakdown

Less than $10,000 (22) $10,000 to $49,000 (4)

What Clients Have Said
Clients generally express satisfaction with LEX Reception's pricing and perceived value for money. Many reviews highlight the affordability of their services, with one client noting a monthly investment of $100-$150 for reliable after-hours support. Another client emphasized the excellent ROI, stating that their investment was justified by the number of new clients captured after hours. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in service delivered.
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Phoenix, Arizona (2) Gilbert, Arizona (1) East Islip, New York (1) Silver Spring, Maryland (1) St. Louis, Missouri (1) Lubbock, Texas (1) Mankato, Minnesota (1) Akron, Ohio (1) Anaheim, California (1) Los Angeles, California (1) Pasadena, California (1) Redlands, California (1) Baltimore, Maryland (1) Rockville, Maryland (1) Denver, Colorado (1) San Francisco, California (1) Portland, Oregon (1) Vancouver, Washington (1) Newton, Massachusetts (1) Wakefield, Massachusetts (1) Worcester, Massachusetts (1) Charlottesville, Virginia (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Hillsborough, North Carolina (1) Monroe, Louisiana (1) Gold River, California (1) Saint George, South Carolina (1)

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Evoice

4.5 27 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

25% Customer Service Outsourcing

55% Call Center Services

20% Transcription

Focus Areas

100% Phone Support Services

Evoice is a customer service company specializing in answering services and call management. Feedback from reviews indicates high satisfaction, with 100% of reviewers praising the service’s reliability and cost-effectiveness. Clients consistently note their ease of communication and the significant time and cost savings, with one client reporting a monthly savings of 35 hours and over $200.

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Reviews mention High-quality work
Evoice has consistently received high praise for delivering high-quality work in customer service. Clients highlighted the reliability and security of their services, noting it as a 'high-quality service that presents no problems.' One client stated, 'It is an excellent service, guaranteed,' while another emphasized the comfort and assurance provided by Evoice. Overall, the sentiment reflects strong satisfaction, with clients expressing no desire for improvements and a willingness to continue their partnership since 2015.

Customer-based Answering Support for Finance Branch

4.5 Aug 12, 2017

It is a high-quality service that presents no problems and is very safe.
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Answering Services for Finance Branch

4.5 Nov 2, 2017

It is a high quality service that presents no problems and is very safe.
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Industry Experience

Evoice has garnered positive feedback across various industries, including Gaming, Education, Financial Services, Utilities, and Retail. Clients consistently praise their reliability, customer service, and time-saving capabilities. In Education and Gaming, they are noted for efficiently handling high volumes of inbound calls. The overall sentiment is favorable, emphasizing Evoice's expertise in enhancing customer service experiences and providing tailored solutions that align with diverse industry needs.
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Other industries Gaming Education Utilities Financial services Telecommunications Automotive Real estate Arts, entertainment & music Manufacturing Advertising & marketing Hospitality & leisure Retail Healthcare

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Average Project Cost Breakdown

Less than $10,000 (24) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Evoice is generally perceived as providing excellent value for money, with clients highlighting attractive pricing structures tailored to their needs. One client noted they saved approximately $200 monthly while another reported savings of $25,000 per month, indicating significant financial benefits. Pricing plans ranging from $12.99 to $79.99 were considered adequate for various requirements. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Evoice's services.
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Buffalo, New York (3) Long Beach, California (2) Burbank, Illinois (1) Los Angeles, California (1) Jackson, Tennessee (1) New Britain, Connecticut (1) North Little Rock, Arkansas (1) Anderson, Indiana (1) The Bronx, New York (1) Athens, Georgia (1) Mineola, New York (1) San Francisco, California (1) Asheville, North Carolina (1) Tampa, Florida (1) Lodi, California (1) San Jacinto, California (1) Honolulu, Hawaii (1) Cambridge, Massachusetts (1) Brevard, North Carolina (1) Needles, California (1) Newark, California (1) Madison, Tennessee (1) Winthrop, Maine (1) Faber, Virginia (1)

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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

CrewBloom is a customer service outsourcing company specializing in providing remote customer care and support services. The reviews highlight a 100% positive feedback rate, praising their ability to deliver efficient, timely customer service and support, with high ratings for responsiveness and value for cost. Additionally, 80% of clients appreciated their quick onboarding and adaptability to specific business needs.

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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

CrewBloom has received predominantly positive feedback for their Phone Support Services, with clients noting 80% satisfaction. Reviewers frequently highlight the expertise and efficiency of support agents, who achieved over 50% higher performance than previous staff. Positive sentiments are noted about CrewBloom's responsiveness and alignment with client culture, although suggestions for improvement include more proactive communication. Overall, their ability to deliver timely and effective support has made a significant impact on client operations.
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3 of 5 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Amazon Account Management for Virtual Assistant Company
5.0 — CrewBloom provides ongoing BPO services for a virtual assistant company. The team is responsible for setting up and scaling Amazon FBA businesses for end clients. Read more
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Industry Experience

CrewBloom has garnered positive feedback across various industries including Financial Services, Educational Services, Retail, and Advertising. Clients commend CrewBloom for their strong focus on customer success, quick turnaround times, and high-quality candidate selection. In Financial Services, they excelled in data management and customer service, while in Education, they improved sourcing efficiency. Retail clients highlighted excellent customer support, and those in Advertising appreciated their effective outreach strategies. Overall, CrewBloom is a well-suited partner for organizations seeking reliable staffing solutions across these sectors.
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Advertising & marketing IT Services Financial services Consulting Other Industry Dental Software Real estate Retail Education Human Resources Chemicals & Biotechnology

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More responsive than most other service providers

CrewBloom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Answering Service Care

4.8 20 reviews

Undisclosed

Undisclosed

50 - 249

Margate, FL

Services provided

20% Customer Service Outsourcing

60% Call Center Services

10% Sales Outsourcing +2

5% Back Office Outsourcing

5% Business Consulting

Focus Areas

75% Phone Support Services

15% Chat Support Services

5% Email Support Services +1

5% Order Processing & Taking

Answering Service Care is a Customer Service BPO specializing in call center outsourcing and remote customer care solutions. The company is praised for its professional and thorough services, with 100% of reviewers highlighting its 24/7 availability and bilingual support. Clients appreciate the ease and efficiency of their customer support services, though some minor internal training issues were noted.

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0 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Answering Service Care indicate strong client satisfaction, highlighting their effective 24/7 customer service and seamless call management. A client from Wild Bill's Soda Co. praised their professionalism and thoroughness, noting that callers can connect easily and that their pricing fits well within budget. Overall, clients expressed a positive sentiment, with no significant areas for improvement identified in the past six months.
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Industry Experience

Answering Service Care has received positive feedback across various industries, including Food & Beverage, Healthcare, Real Estate, and Manufacturing. Clients praised their 24/7 customer service, responsiveness, and ability to handle calls effectively. The Food & Beverage sector highlighted their professionalism, while Healthcare clients valued their bilingual services and appointment scheduling capabilities. Overall sentiment is favorable, positioning Answering Service Care as a strong choice for businesses seeking reliable call management solutions across diverse sectors.
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Healthcare Other Industry Construction Media Real estate Manufacturing Information technology Food & Beverage

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Answering Service Care's competitive pricing as a key factor in their selection, with multiple reviews stating that the service fits their budget well. For instance, one client mentioned, 'Pricing fit our budget,' while another noted, 'Their pricing is slightly lower than competitors.' Overall sentiment reflects a strong perception of value for money, as clients reported significant benefits from the service, indicating that it has effectively paid for itself through improved customer engagement.
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