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Axendi

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AI-powered, people-first CX & BPO Provider

Axendi is a tech-driven CX and BPO provider specializing in AI-powered contact center services, customer service outsourcing, and CX consulting. We design and deliver end-to-end customer experience solutions—from strategy and process design to implementation, operations, and continuous optimization—for leading brands in e-commerce, finance, insurance, healthcare, telecommunications, and more. With ~1,700 agents operating in 15 languages and a robust in-house AI toolset, we help companies scale efficiently, improve service quality, and unlock measurable business value.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Warszawa, Poland
  • Year founded
    Founded 2008

Overview by:

Reviewer avatar
Ewa Depta
Board Member, Sales Director About the Team

3 Locations

  • Warszawa , Poland
  • Lublin , Poland
  • Lublin , Poland

Service Lines
Customer Service Outsourcing
45%
Call Center Services
35%
Back Office Outsourcing
20%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
100%
Inbound Services
Virtual receptionist
100%
Customer Service Outsourcing
Phone Support Services
40%
Chat Support Services
30%
Email Support Services
30%
Outbound Services
B2C Telemarketing & telesales
65%
Customer Surveys & Market Research Calls
25%
Collections Recovery Services
5%
Third party verification
5%
Industries
eCommerce
35%
Medical
20%
Telecommunications
20%
Financial services
10%
Retail
10%
Other industries
5%
Clients
Midmarket ($10M - $1B)
60%
Small Business (<$10M)
30%
Enterprise (>$1B)
10%

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 5 /5

What Clients Have Said

Voice Contact Center is noted for good value for cost, with clients highlighting budget-friendly pricing and flexibility. Specific project costs are not disclosed, but the company effectively supports various client sizes, from single employee projects to teams of over ten.

This summary is based on verified Clutch reviews.

Most Common Project Size

Confidential based on 3 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Axendi Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Experienced and Organized Team

    Clients appreciate the team's extensive experience and well-established processes, which contribute to the timely and effective delivery of services. Their project management is often described as professional and reliable.

  • High Level of Flexibility

    Voice Contact Center is noted for its flexibility in meeting customer needs, accommodating sudden tasks, and providing tailored solutions. This adaptability has been crucial in maintaining high service levels.

  • Positive Client Feedback

    Overall, clients are satisfied with the services provided by Voice Contact Center, citing their reliability, professionalism, and the quality of customer support as key strengths.

  • Impressive Response Metrics

    The company has achieved impressive response metrics such as maintaining SLAs, high percentages of answered calls, and quick response times for phone and email support, reflecting their efficiency and effectiveness.

  • Effective Customer Service Support

    Clients praise Voice Contact Center for effectively supporting customer service teams, reducing response times, and handling high volumes of customer inquiries and complaints. Their services have led to measurable improvements in SLA maintenance and issue resolution.

Axendi Reviews

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Industry
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Call Center Services for Beauty & Cosmetics Retailer

  • Call Center Services Customer Service Outsourcing
  • Email Support Services
    +1
  • Confidential
  • Nov. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"At this moment in time, there's nothing to improve."

Mar 13, 2023
Customer Service Manager, Rossmann SDP Sp.z o.o.
Anna Chmielewska
Verified
  • Other industries
  • Lodz, Poland
  • 10,001+ Employees
  • Online Review
  • Verified

Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling complaints.

Call Center Services for Consumer Goods Business

  • Back Office Outsourcing Call Center Services
  • Confidential
  • Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their team is experienced and has well-established processes."

Mar 8, 2023
Transformation Manager, Consumer Goods Business
Anonymous
Verified
  • Other industries
  • Poland
  • 201-500 Employees
  • Online Review
  • Verified

Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

Call Center Support for Footwear Retailer

  • Call Center Services
  • Confidential
  • Nov. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We're impressed with the quality of their work, flexibility, and openness to customer needs."

Mar 8, 2023
E-Commerce Ops & Customer Care Head, Footwear Retailer
Robert Prokopowicz
Verified
  • Retail
  • Poland
  • 5,001-10,000 Employees
  • Online Review
  • Verified

Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

Showing 1-3 of 3 Reviews

Our Story

We are Axendi — a people-first team that evolved from a 16-year Voice Contact Center into a full CX & BPO provider under a new name. Our experts blend AI-powered tools (voicebots, analytics, automations) with advisory, technology and delivery services to optimize processes and scale multilingual operations across industries. Our leadership roots in operational excellence, R&D and people development.

Meet the Team

Ewa Depta

Ewa DeptaBoard Member, Sales Director

As Board Member and Sales Director, Ewa uses strategic, client-focused leadership to match organizations with the right CX solutions. Known for trust-based partnerships and tangible results, she champions collaboration. She recharges through running.

What Sets Us Apart

Human-first, AI-powered CX

We combine 16+ years of contact center expertise with proprietary AI tools to design and run customer experiences that are both highly efficient and genuinely human. Our teams use automation to remove friction—not empathy—so agents can focus on complex, high-value interactions.

Full ownership: Advisory, Technology, Delivery

Unlike single-focus vendors, we cover the full CX lifecycle—from audits and strategy, through tech implementation and integration, to large-scale operations. This lets us design solutions that are practical, implement them quickly, and continuously optimize based on real performance data.

Scale, reliability, and multilingual reach

With ~1,700 agents working in 15 languages and backing from the OEX Group, we can support fast-growing and enterprise clients across multiple markets. We’re built to handle complex, high-volume operations while maintaining quality, compliance, and transparent communication at every step.

Quick Facts

3 Verified Clutch Clients

18 years in business

Commonly Asked Questions

Onboarding at Axendi is designed as a structured, collaborative project rather than a single kickoff call. We start by clarifying what “success” means in their context: business goals, the role of CX or back‑office in the business model, key KPIs, risk areas, and any regulatory or brand constraints. From there we map current processes, volumes, channels and technology, so we understand what actually happens today – not just what’s written in procedures. Based on this, we co‑create an operating model: scope, responsibilities, SLAs, communication routines, and how automation and AI should support the team (not compete with it).. In parallel, we build a tailored training path that combines knowledge transfer from the client’s team to Axendi’s team with product and process knowledge, tools, tone of voice, and scenario work based on real cases. For regulated sectors like healthcare or banking, we add dedicated tracks on compliance, data security and escalation rules. In the same phase, we build the right delivery team. Agents are selected against a clearly defined profile for each project and client expectation: we can manage the full recruitment process end‑to‑end, or involve the client in the final selection of people who best fit their brand. We conduct language assessments and match candidates’ skills to the required level and type of support. Before go‑live we run a controlled launch – often starting with a pilot, limited processes or selected markets. This allows us to validate assumptions, tune forecasts, adjust staffing and workflows, and refine quality standards with real data. During the first weeks in production we keep a high‑frequency feedback loop: daily or weekly reviews of volumes, quality and customer signals, with fast decisions on what to adjust. The objective is always the same: reach stable performance quickly, with full transparency on what we’re doing, why, and how it impacts your customers and your business.

Collaboration at Axendi is built around acting as an extension of your organisation, not a separate supplier. We begin by understanding your brand, customers and operational reality – what role CX or back‑office plays in your business model, how decisions are made, and what “good” needs to look like for your customers and your teams. On this basis we co‑design the model: scope, responsibilities, governance, and how people, processes and AI should work together in your context. In daily work we operate as one team. Operational leaders, QA, WFM, trainers and tech stay in a shared loop with your side – not only to report, but to analyse what is happening, identify causes and bring concrete recommendations. We take responsibility for implementing agreed changes and for how they show up in metrics and customer signals, not just in slideware. The form of collaboration depends on the project: it can be fully managed CX and back‑office operations under defined KPIs, hybrid models with your in‑house structures, or consulting and AI implementation where we help you redesign journeys and then stay to make sure they work in production. In every case, the goal is the same: a customer‑centric, brand‑aligned service where communication is transparent, decisions are shared, and you feel we are on the same side of the table, working toward the same outcomes.

Right now we’re most interested in projects within CX and BPO delivery — including customer service, contact center operations, and back‑ and middle‑office processes — where we can take ownership of the full operation or flexibly manage selected parts of it, depending on the client’s needs. This typically includes multilingual environments, complex processes, or operations that need to be structured, stabilised, or scaled across markets. To support delivery, we also bring proprietary AI solutions embedded directly into operations — helping teams automate repetitive tasks, access knowledge faster, and improve performance through better use of data. On the CX and BPO side, this means multilingual customer service and back‑office projects in e‑commerce, retail, banking, fintech, healthcare, medtech and more, especially where there are peaks to manage, multiple markets to align, or regulatory requirements to respect. We like scopes that go beyond “just staffing” into designing processes, quality models and reporting that link directly to KPIs. On the AI and automation side, we focus on production use cases: AI assistants, voicebots, knowledge tools and analytics that sit inside real operations (contact centres, internal support, back office) and are measured on concrete outcomes such as handling time, containment, quality or agent workload. In practice, the projects that fit us best are those where a client is looking for a partner who can create, optimise and run an operating model — or step in to manage and improve an already established process. Leveraging our know‑how, we support both building operations from the ground up and enhancing existing ones, always combining people, processes and AI rather than delivering only headcount or one‑off implementations.

Locations (3)

Równoległa 4A, Warszawa, Woj. Warszawa, Poland 02-235

301 - 400

Contact Axendi

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