Leave a Review For Providers 0 0
  • Post a Project
Axendi Logo

Axendi

Tech-Driven Contact Center and BPO Provider

Axendi (formerly OEX Voice Contact Center)

Leading CX and BPO Services Provider

With 16+ years of experience, 5 strategically located operational centers, and a 1,700-strong team, Axendi delivers reliable and secure end-to-end customer experience services — from advisory and technology to operations. We combine proven expertise with advanced solutions to drive efficiency and maintain the highest standards of service quality, enabling scalable, high-performing customer support.

We specialize in multichannel and multilingual customer service solutions for nearly 100 clients across industries including e-commerce, retail, healthcare, finance, insurance, automotive, energy, and telecommunications.

Our services include:

  • Contact center
  • Back and middle office
  • BPO
  • AML & KYC
  • AI voicebots and AI assistants
  • Telemarketing
  • Customer surveys
  • CX consulting

Technology

We design and deliver tailored AI solutions for customer service and BPO, provided as a service. By integrating third-party technologies, our proprietary tools, and clients’ existing systems, we ensure AI is applied exactly where it creates the most impact. Our approach enhances both customer and agent experience while improving quality, efficiency, and productivity, addressing challenges such as service performance and scalability with targeted, measurable results.

Our top proprietary AI solutions:

  • Primebot – an intelligent voicebot for automating customer service tasks such as appointment booking, knowledge base queries, and customer surveys.
  • Boromir – an award-winning analytics tool for monitoring, analyzing, and optimizing agent performance and contact center operations. 

Proven Track Record

We work with leading brands including IKEA, BNP Paribas, L’Oréal, Affidea, Allegro, Rossmann, and Volvo, bringing experience, innovation, and partnership to every project.

Streamline your operations and deliver exceptional CX with Axendi’s expert team.

Let’s talk about your needs: https://axendi.com 

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Warszawa, Poland
  • Year founded
    Founded 2008

3 Locations

  • Warszawa , Poland
  • Lublin , Poland
  • Lublin , Poland

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Voice Contact Center is noted for good value for cost, with clients highlighting budget-friendly pricing and flexibility. Specific project costs are not disclosed, but the company effectively supports various client sizes, from single employee projects to teams of over ten.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    Confidential based on 3 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
    Learn more about SEO pricing

    Select a service to see pricing information

    Highly Rated Similar Providers

    Axendi Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Customer Service Support

      Clients praise Voice Contact Center for effectively supporting customer service teams, reducing response times, and handling high volumes of customer inquiries and complaints. Their services have led to measurable improvements in SLA maintenance and issue resolution.

    • Positive Client Feedback

      Overall, clients are satisfied with the services provided by Voice Contact Center, citing their reliability, professionalism, and the quality of customer support as key strengths.

    • Good Value for Cost

      Several reviews highlight that Voice Contact Center offers good value for money, providing comprehensive services at a competitive price point, which aligns well with clients' budgets.

    • Impressive Response Metrics

      The company has achieved impressive response metrics such as maintaining SLAs, high percentages of answered calls, and quick response times for phone and email support, reflecting their efficiency and effectiveness.

    • Experienced and Organized Team

      Clients appreciate the team's extensive experience and well-established processes, which contribute to the timely and effective delivery of services. Their project management is often described as professional and reliable.

    Axendi Reviews

    Submit a Review
    All Filters

    0 selected

    Sort by
    Services
    Project cost

    Call Center Services for Beauty & Cosmetics Retailer

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Nov. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "At this moment in time, there's nothing to improve."

    Mar 13, 2023
    Customer Service Manager, Rossmann SDP Sp.z o.o.
    Anna Chmielewska
    Verified
    • Other industries
    • Lodz, Poland
    • 10,001+ Employees
    • Online Review
    • Verified

    Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling complaints.

    Call Center Services for Consumer Goods Business

    • Back Office Outsourcing Call Center Services
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their team is experienced and has well-established processes."

    Mar 8, 2023
    Transformation Manager, Consumer Goods Business
    Anonymous
    Verified
    • Other industries
    • Poland
    • 201-500 Employees
    • Online Review
    • Verified

    Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

    Call Center Support for Footwear Retailer

    • Call Center Services
    • Confidential
    • Nov. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed with the quality of their work, flexibility, and openness to customer needs."

    Mar 8, 2023
    E-Commerce Ops & Customer Care Head, Footwear Retailer
    Robert Prokopowicz
    Verified
    • Retail
    • Poland
    • 5,001-10,000 Employees
    • Online Review
    • Verified

    Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

    Showing 1-3 of 3 Reviews

    Locations (3)

    Równoległa 4A, Warszawa, Woj. Warszawa, Poland 02-235

    301 - 400

    Contact Axendi

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

    Get connected to see updates from Axendi like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.