AnswerFirst

Recommendations:

It's very easy to work with and customer oriented. Billing is based only on the features you opt-to receive and there are no flat-rates or additional charges.

Experience:

Answer First provides excellent customer service and response times. They have guaranteed holidays, weekends, and night answering. Their services include firewall protection and daily file back-up. We also use their customized hold announcements. Their satisfaction has been very satisfactory. They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests.

Pros:

It's customizable and very reasonable in it's prices and features. It allows for multiple features to be accessed at one time and is accepting of most payment methods.

Cons:

They don't have as much knowledge about the organization that would be helpful in understanding our customers wants and needs.

Recommendations:

Based on my experience, I would recommend the Answer First organization continue to keep up with doing a great job!

Experience:

My organization's reasons for selecting Answer First were that we needed a reputable company, with all concerns met and guaranteed. Some of the problems we experienced with our previous answering service were a lack of time efficiency, customer support was lacking significantly, lack of motivation on their end, etc. Answer First made promises to correct those mistakes, and to this day have kept to their word. We are very satisfied and will continue to use them. Some features my organization uses from Answer First are the 24/7 service, and the Client Web Access feature. Both are a tremendous help for the type of work we deal with on a day to day basis. Answer First has performed beyond excellent. It has benefited my organization by eliminating the lack of productivity.

Pros:

What makes Answer First a great tool is the customer service. As previously stated, they go above and beyond.

Cons:

There are no complaints about Answer First. My company has benefited greatly from them.

Recommendations:

I would recommend making sure it is what you need before committing.

Experience:

Answer First is a great company and I cannot speak of any bad things. They are all around innovative, reliable, and professional. We use their automated answering services feature. They have performed very well and we haven’t had any problems with the company.

Pros:

They are professional and crystal clear.

Cons:

Nothing at all. Nothing bad to speak of.

Recommendations:

They have to train their employee's more in knowledge about the industry.

Experience:

We chose Answer First because of their great reviews. They have great customer service. We use the live answering services. They’ve helped us in bringing more customers to our company.

Pros:

Their feedback is good.

Cons:

The knowledge people have.

Recommendations:

Try it out, I honestly think you will be very pleased.

Experience:

We were spending valuable time answering phone calls and we needed help with the incoming calls. We use the live answering service feature. They have performed very well. We’ve saved a great deal of time and money by using their service.

Pros:

It is a 24/7 answering service, therefore it is a great tool to always be in touch with our customers.

Cons:

I wish the price was a bit lower, but I believe that it is a great quality cost.

Recommendations:

At this time I don't have any additonal recommendations.

Experience:

We selected Answer First because it was the most efficient service out there. We use their live answering services and voicemail services. It has benefited my organization thanks to its innovative service.

Pros:

Answer First is unlike any service out there.

Cons:

There isn't anything that I dislike.

Recommendations:

It's ok but there better ones are out there.

Experience:

We use Answer First because of the quality of the phone lines. Our company uses all of their features and it has brought us into the current decade.

Pros:

That it's easy to use.

Cons:

The calls drop quite frequently.

Recommendations:

I would recommend this service to every business.

Experience:

Answer First is the best service for our workforce. Our company uses all of their services offered. It's performed perfectly for us and given us lots of business.

Pros:

Its speed.

Cons:

Nothing.