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AnswerFirst

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Connecting People with Answers

AnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions. 

We handle all types of business communications including telephone, email, SMS and chat.  We are commonly used for traditional messaging (answering service), direct response, technical support and order processing however, each of our solutions are tailored to each client's particular needs. 

 

No free trial, Pricing available:

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL
No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.6 /5

    What Clients Have Said

    AnswerFirst offers competitive pricing with package deals and hourly billing. Clients report saving thousands monthly, with annual spending ranging from $5,000 to nearly $200,000. Overall, the value for cost is considered high, especially for reliability and quality of service.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 23 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    AnswerFirst Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Reliable Call Handling

      Clients appreciate AnswerFirst's reliability in managing call volumes and ensuring customer satisfaction. Their services have been consistently dependable across various industries, helping businesses maintain smooth operations.

    • Seasonal Flexibility

      AnswerFirst's services are particularly valued by businesses with seasonal call volume fluctuations. This flexibility helps companies manage peak times without additional strain.

    • Team Strength

      Clients appreciate the strong team at AnswerFirst, which is seen as a reliable and effective partner in managing customer interactions.

    • Quality of Work

      The quality of work provided by AnswerFirst is highly regarded, with clients noting the excellent standard of their call handling and customer service.

    • Improvement in Attention

      While generally satisfied, some clients suggest that AnswerFirst could improve the level of attention provided to certain aspects of their service.

    • Responsive Customer Service

      AnswerFirst is praised for their quick response times and effective communication, which have met and often exceeded client expectations.

    AnswerFirst Reviews

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    General Inbound Services for Manufacturing Company

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Jan. 2011 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    4.5

    "They deliver a great quality of work."

    Other Director, Manufacturing Company
    Anonymous
    • Manufacturing
    • Chicago, Illinois
    • 5,001-10,000 Employees
    • Survey Response 

    Inbound Calling Support for IT Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2014 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    4.0

    "They are reliable and have served us well. "

    Associate, IT Company
    Anonymous
    • Information technology
    • Aldie, Virginia
    • 201-500 Employees
    • Survey Response 

    Answering Services for Legal Firm

    • Call Center Services
    • $50,000 to $199,999
    • Feb. 2017 - Ongoing
    2.5
    Quality
    2.5
    Schedule
    3.0
    Cost
    2.5
    Willing to Refer
    2.5

    "It is worth the money."

    Manager, Legal Firm
    Anonymous
    • Legal
    • Fort Worth, Texas
    • 201-500 Employees
    • Survey Response 

    Answering Services for Small Manufacturing Company

    • Call Center Services
    • Confidential
    • Oct. 2015 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    "They are always there when we need it and it's affordable."

    Marketing Manager, Small Manufacturing Company
    Anonymous
    • Manufacturing
    • Fort Plain, New York
    • 51-200 Employees
    • Survey Response 

    Innovative and Reliable Answering Service for Hospitality Industry

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Overall, we have seen improvements across the organization."

    Director, Human Resources
    Anonymous
    • Hospitality & leisure
    • DuBois, Pennsylvania
    • 501-1,000 Employees
    • Survey Response 

    Good Feedback to Customers

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "They’ve helped us in bringing more customers to our company."

    Manager, Finance
    Anonymous
    • Other Industry
    • Las Vegas, Nevada
    • 51-200 Employees
    • Survey Response 

    Answer First Saved a Great Deal of Time and Money

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We’ve saved a great deal of time and money by using their service."

    Executive, Administration
    Anonymous
    • Other Industry
    • Chester, Virginia
    • 501-1,000 Employees
    • Survey Response 

    Answer First Is The Most Efficient Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It has benefited my organization thanks to its innovative service."

    Vice President, IT
    Anonymous
    • Information technology
    • Clifton Heights, Pennsylvania
    • 5,001-10,000 Employees
    • Survey Response 

    Easy to Use for Legal Company

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "Our company uses all of their features and it has brought us into the current decade."

    Director, Business Development
    Anonymous
    • Legal
    • Flanders, New Jersey
    • 51-200 Employees
    • Survey Response 

    Answer First Has Performed Perfectly

    • Call Center Services
    • Less than $10,000
    2.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "They've performed perfectly for us and given us lots of business."

    Executive, IT
    Anonymous
    • Gaming
    • Hayward, California
    • 501-1,000 Employees
    • Survey Response 

    Locations (1)

    41 - 49

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