Visit Website

Connecting People with Answers

4.2
24 reviews

AnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions. 

We handle all types of business communications including telephone, email, SMS and chat.  We are commonly used for traditional messaging (answering service), direct response, technical support and order processing however, each of our solutions are tailored to each client's particular needs. 

 

No free trial

Pricing available

Base Rate: $20.00 per billing cycle (4 weeks)

Live Services: Billed at $0.96 - $1.05* per minute

Virtual Services: Billed at $0.20 per minute

READ MORE...
 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1998
Show all +
Tampa, FL
headquarters
  • 1602 North 21st Street
    Tampa, FL 33605
    United States
    813.882.5310

Portfolio

Key clients: 

Bayer, NPR, Berkshire Hathaway

AnswerFirst

Reviews

4.2
24 reviews
Sort by

Customizable and Reasonably Priced

"They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests."

See More

3.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Franklin, NC
Manager, Marketing
 
Verified
The Review

Recommendations:

It's very easy to work with and customer oriented. Billing is based only on the features you opt-to receive and there are no flat-rates or additional charges.

Experience:

Answer First provides excellent customer service and response times. They have guaranteed holidays, weekends, and night answering. Their services include firewall protection and daily file back-up. We also use their customized hold announcements. Their satisfaction has been very satisfactory. They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests.

Pros:

It's customizable and very reasonable in it's prices and features. It allows for multiple features to be accessed at one time and is accepting of most payment methods.

Cons:

They don't have as much knowledge about the organization that would be helpful in understanding our customers wants and needs.

Answer First Goes Above and Beyond

"Answer First has performed beyond excellent."

See More

5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Indianapolis, IN
Manager, Sales
 
Verified
The Review

Recommendations:

Based on my experience, I would recommend the Answer First organization continue to keep up with doing a great job!

Experience:

My organization's reasons for selecting Answer First were that we needed a reputable company, with all concerns met and guaranteed. Some of the problems we experienced with our previous answering service were a lack of time efficiency, customer support was lacking significantly, lack of motivation on their end, etc. Answer First made promises to correct those mistakes, and to this day have kept to their word. We are very satisfied and will continue to use them. Some features my organization uses from Answer First are the 24/7 service, and the Client Web Access feature. Both are a tremendous help for the type of work we deal with on a day to day basis. Answer First has performed beyond excellent. It has benefited my organization by eliminating the lack of productivity.

Pros:

What makes Answer First a great tool is the customer service. As previously stated, they go above and beyond.

Cons:

There are no complaints about Answer First. My company has benefited greatly from them.

General Inbound Services for Manufacturing Company

"They deliver a great quality of work."

See More

4.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
2011 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Chicago, Illinois
Other Director, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

What is the volume of inbound calls your company was handling per day?

More than 1,000 per day.

What were your company’s goals for the partnership with this service provider?

Our goal was for them to handle 800 calls.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide general services and personnel.

How did you find and select this service provider?

I found them through my family.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They deliver a great quality of work.

How much time and money do you estimate that this service provider saves you each month?

They save me thousands of dollars each month.

Based on your experience, what takeaways can you share about working with this service provider?

Their security services are comfortable, guaranteed, and recommended.

What do you think are the strengths of this service provider?

They provide good quality, are a good team, and I can trust them.

Where do you think this service provider can improve?

They can improve on the attention they provide.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Answering Services for Legal Firm

"It is worth the money."

See More

2.5

Quality: 
2.5
Schedule: 
3.0
Cost: 
2.5
Willing to refer: 
2.5
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
The Reviewer
 
201-500 Employees
 
Fort Worth, Texas
Manager, Legal Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have a seasonal need.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

Probably we have 300 per day incoming.

What challenge were you trying to address with the service provider?

We needed their help answering calls.

SOLUTION

What was the scope of the service provider's involvement?

They just answer our calls.

Could you describe the pricing structure and how they billed you?

They bill us hourly.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider for answering calls, customer service, and communication?

They offer fast support.

How much time, in hours, does this service provider save you each month?

They save us $200 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is worth the money.

What are the service provider's strengths?

The efficiency is the main strength.

How can the service provider improve?

They could be more polite.

How long has your company been working with this service provider?

We have been with them for 6 months.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999.

2.5
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 2.5 Cost
    Value / within estimates
  • 2.5 Quality
    Service & deliverables
  • 2.5 NPS
    Willing to refer

Innovative and Reliable Answering Service for Hospitality Industry

"Overall, we have seen improvements across the organization."

See More

5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Du Bois, PA
Director, Human Resources
 
Verified
The Review

Recommendations:

I would recommend making sure it is what you need before committing.

Experience:

Answer First is a great company and I cannot speak of any bad things. They are all around innovative, reliable, and professional. We use their automated answering services feature. They have performed very well and we haven’t had any problems with the company.

Pros:

They are professional and crystal clear.

Cons:

Nothing at all. Nothing bad to speak of.

Good Feedback to Customers

"They’ve helped us in bringing more customers to our company."

See More

5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Las Vegas, NV
Manager, Finance
 
Verified
The Review

Recommendations:

They have to train their employee's more in knowledge about the industry.

Experience:

We chose Answer First because of their great reviews. They have great customer service. We use the live answering services. They’ve helped us in bringing more customers to our company.

Pros:

Their feedback is good.

Cons:

The knowledge people have.

Answer First Saved a Great Deal of Time and Money

"We’ve saved a great deal of time and money by using their service."

See More

5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Chester, VA
Executive, Administration
 
Verified
The Review

Recommendations:

Try it out, I honestly think you will be very pleased.

Experience:

We were spending valuable time answering phone calls and we needed help with the incoming calls. We use the live answering service feature. They have performed very well. We’ve saved a great deal of time and money by using their service.

Pros:

It is a 24/7 answering service, therefore it is a great tool to always be in touch with our customers.

Cons:

I wish the price was a bit lower, but I believe that it is a great quality cost.

Answer First Is The Most Efficient Service

"It has benefited my organization thanks to its innovative service."

See More

4.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
5,001 - 10,000 Employees
 
Clifton Heights, PA
Vice President, IT
 
Verified
The Review

Recommendations:

At this time I don't have any additonal recommendations.

Experience:

We selected Answer First because it was the most efficient service out there. We use their live answering services and voicemail services. It has benefited my organization thanks to its innovative service.

Pros:

Answer First is unlike any service out there.

Cons:

There isn't anything that I dislike.

Easy to Use for Legal Company

"Our company uses all of their features and it has brought us into the current decade."

See More

3.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Flanders, NJ
Director, Business Development
 
Verified
The Review

Recommendations:

It's ok but there better ones are out there.

Experience:

We use Answer First because of the quality of the phone lines. Our company uses all of their features and it has brought us into the current decade.

Pros:

That it's easy to use.

Cons:

The calls drop quite frequently.

Answer First Has Performed Perfectly

"They've performed perfectly for us and given us lots of business."

See More

2.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Hayward, CA
Executive, IT
 
Verified
The Review

Recommendations:

I would recommend this service to every business.

Experience:

Answer First is the best service for our workforce. Our company uses all of their services offered. It's performed perfectly for us and given us lots of business.

Pros:

Its speed.

Cons:

Nothing.