AnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions.
We handle all types of business communications including telephone, email, SMS and chat. We are commonly used for traditional messaging (answering service), direct response, technical support and order processing however, each of our solutions are tailored to each client's particular needs.
No free trial
Pricing available
Base Rate: $20.00 per billing cycle (4 weeks)
Live Services: Billed at $0.96 - $1.05* per minute
"They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests."
Jun 22, 2017
The Review
Recommendations:
It's very easy to work with and customer oriented. Billing is based only on the features you opt-to receive and there are no flat-rates or additional charges.
Experience:
Answer First provides excellent customer service and response times. They have guaranteed holidays, weekends, and night answering. Their services include firewall protection and daily file back-up. We also use their customized hold announcements. Their satisfaction has been very satisfactory. They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests.
Pros:
It's customizable and very reasonable in it's prices and features. It allows for multiple features to be accessed at one time and is accepting of most payment methods.
Cons:
They don't have as much knowledge about the organization that would be helpful in understanding our customers wants and needs.
Based on my experience, I would recommend the Answer First organization continue to keep up with doing a great job!
Experience:
My organization's reasons for selecting Answer First were that we needed a reputable company, with all concerns met and guaranteed. Some of the problems we experienced with our previous answering service were a lack of time efficiency, customer support was lacking significantly, lack of motivation on their end, etc. Answer First made promises to correct those mistakes, and to this day have kept to their word. We are very satisfied and will continue to use them. Some features my organization uses from Answer First are the 24/7 service, and the Client Web Access feature. Both are a tremendous help for the type of work we deal with on a day to day basis. Answer First has performed beyond excellent. It has benefited my organization by eliminating the lack of productivity.
Pros:
What makes Answer First a great tool is the customer service. As previously stated, they go above and beyond.
Cons:
There are no complaints about Answer First. My company has benefited greatly from them.
"Overall, we have seen improvements across the organization."
Jun 22, 2017
The Review
Recommendations:
I would recommend making sure it is what you need before committing.
Experience:
Answer First is a great company and I cannot speak of any bad things. They are all around innovative, reliable, and professional. We use their automated answering services feature. They have performed very well and we haven’t had any problems with the company.
"They’ve helped us in bringing more customers to our company."
Jun 22, 2017
The Review
Recommendations:
They have to train their employee's more in knowledge about the industry.
Experience:
We chose Answer First because of their great reviews. They have great customer service. We use the live answering services. They’ve helped us in bringing more customers to our company.
"We’ve saved a great deal of time and money by using their service."
Jun 22, 2017
The Review
Recommendations:
Try it out, I honestly think you will be very pleased.
Experience:
We were spending valuable time answering phone calls and we needed help with the incoming calls. We use the live answering service feature. They have performed very well. We’ve saved a great deal of time and money by using their service.
Pros:
It is a 24/7 answering service, therefore it is a great tool to always be in touch with our customers.
Cons:
I wish the price was a bit lower, but I believe that it is a great quality cost.
"It has benefited my organization thanks to its innovative service."
Jun 22, 2017
The Review
Recommendations:
At this time I don't have any additonal recommendations.
Experience:
We selected Answer First because it was the most efficient service out there. We use their live answering services and voicemail services. It has benefited my organization thanks to its innovative service.
"It's performed perfectly for us and given us lots of business."
Jun 22, 2017
The Review
Recommendations:
I would recommend this service to every business.
Experience:
[Answer First] It's the best service for our workforce. Our company uses all of their services offered. It's performed perfectly for us and given us lots of business.
"This service saves us a lot of money and makes things flow a lot easier."
Jun 22, 2017
The Review
Recommendations:
It's one of the best answering services out there, always seen very good reviews about them, very good pricing for what they offer.
Experience:
When our offices are closed, we need someone to pick up the phone during off hours. We use the live phone answering and the 24/7 live support features. This service saves us a lot of money and makes things flow a lot easier. We don't need to worry about ever missing a call and always have someone answering the phone.
Pros:
Answer First is really friendly and really easy to use, with no issues.
Cons:
Nothing at all. I love answer first. I would just switch if we didn't like them.
"Answer First is the best company for these types of services."
Jun 22, 2017
The Review
Recommendations:
This company is the best.
Experience:
Answer First is the best company for these types of services. We’ve had the opportunity to use all the features. I consider it the best for my company.
