Connecting People with Answers
AnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions.
We handle all types of business communications including telephone, email, SMS and chat. We are commonly used for traditional messaging (answering service), direct response, technical support and order processing however, each of our solutions are tailored to each client's particular needs.
No free trial
Pricing available
Base Rate: $20.00 per billing cycle (4 weeks)
Live Services: Billed at $0.96 - $1.05* per minute
Virtual Services: Billed at $0.20 per minute
Focus
Portfolio
Bayer, NPR, Berkshire Hathaway

AnswerFirst
Reviews
the project
Customizable and Reasonably Priced
"They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests."
the reviewer
the project
Answer First Goes Above and Beyond
"Answer First has performed beyond excellent."
the reviewer
the project
General Inbound Services for Manufacturing Company
"They deliver a great quality of work."
the reviewer
the review
What is the volume of inbound calls your company was handling per day?
More than 1,000 per day.
What were your company’s goals for the partnership with this service provider?
Our goal was for them to handle 800 calls.
What does this service provider provide for you on a normal basis?
They provide general services and personnel.
How did you find and select this service provider?
I found them through my family.
Please assess this service provider's quality of work.
They deliver a great quality of work.
How much time and money do you estimate that this service provider saves you each month?
They save me thousands of dollars each month.
Based on your experience, what takeaways can you share about working with this service provider?
Their security services are comfortable, guaranteed, and recommended.
What do you think are the strengths of this service provider?
They provide good quality, are a good team, and I can trust them.
Where do you think this service provider can improve?
They can improve on the attention they provide.
the project
Answering Services for Legal Firm
"It is worth the money."
the reviewer
the review
Why does your firm need inbound services? Did you previously handle these needs in-house?
We have a seasonal need.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
Probably we have 300 per day incoming.
What challenge were you trying to address with the service provider?
We needed their help answering calls.
What was the scope of the service provider's involvement?
They just answer our calls.
Could you describe the pricing structure and how they billed you?
They bill us hourly.
How did you come to work with this service provider?
We found them through an online search.
How would you assess the service provider for answering calls, customer service, and communication?
They offer fast support.
How much time, in hours, does this service provider save you each month?
They save us $200 per month.
What takeaways and measures of success can you share about working with this service provider?
It is worth the money.
What are the service provider's strengths?
The efficiency is the main strength.
How can the service provider improve?
They could be more polite.
How long has your company been working with this service provider?
We have been with them for 6 months.
How much money do you spend annually with this service provider?
We spend $50,000 to $199,999.
the project
Innovative and Reliable Answering Service for Hospitality Industry
"Overall, we have seen improvements across the organization."
the reviewer
the project
Good Feedback to Customers
"They’ve helped us in bringing more customers to our company."
the reviewer
the project
Answer First Saved a Great Deal of Time and Money
"We’ve saved a great deal of time and money by using their service."
the reviewer
the project
Answer First Is The Most Efficient Service
"It has benefited my organization thanks to its innovative service."
the reviewer
the project
Easy to Use for Legal Company
"Our company uses all of their features and it has brought us into the current decade."
the reviewer
the project
Answer First Has Performed Perfectly
"They've performed perfectly for us and given us lots of business."