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AnswerFirst

Connecting People with Answers

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.6 /5

    What Clients Have Said

    AnswerFirst offers competitive pricing with package deals and hourly billing. Clients report saving thousands monthly, with annual spending ranging from $5,000 to nearly $200,000. Overall, the value for cost is considered high, especially for reliability and quality of service.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 23 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    AnswerFirst Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Responsive Customer Service

      AnswerFirst is praised for their quick response times and effective communication, which have met and often exceeded client expectations.

    • Improvement in Attention

      While generally satisfied, some clients suggest that AnswerFirst could improve the level of attention provided to certain aspects of their service.

    • Affordable Services

      AnswerFirst's pricing is considered affordable by many clients, making their services accessible and cost-effective for a wide range of businesses.

    • Seasonal Flexibility

      AnswerFirst's services are particularly valued by businesses with seasonal call volume fluctuations. This flexibility helps companies manage peak times without additional strain.

    • Efficient Service

      Clients commend AnswerFirst for their efficiency in answering calls and providing fast support. This efficiency is a key strength that adds value to their services.

    • Cost Savings

      Several reviews highlight significant cost savings due to AnswerFirst's services. Clients report saving thousands of dollars monthly by outsourcing call handling instead of hiring additional staff.

    AnswerFirst Reviews

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    General Inbound Services for Manufacturing Company

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Jan. 2011 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    4.5

    "They deliver a great quality of work."

    Dec 22, 2017
    Other Director, Manufacturing Company
    Anonymous
    • Manufacturing
    • Chicago, Illinois
    • 5,001-10,000 Employees
    • Survey Response

    Inbound Calling Support for IT Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2014 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    4.0

    "They are reliable and have served us well. "

    Nov 2, 2017
    Associate, IT Company
    Anonymous
    • Information technology
    • Aldie, Virginia
    • 201-500 Employees
    • Survey Response

    Answering Services for Legal Firm

    • Call Center Services
    • $50,000 to $199,999
    • Feb. 2017 - Ongoing
    2.5
    Quality
    2.5
    Schedule
    3.0
    Cost
    2.5
    Willing to Refer
    2.5

    "It is worth the money."

    Nov 2, 2017
    Manager, Legal Firm
    Anonymous
    • Legal
    • Fort Worth, Texas
    • 201-500 Employees
    • Survey Response

    Answering Services for Small Manufacturing Company

    • Call Center Services
    • Confidential
    • Oct. 2015 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    "They are always there when we need it and it's affordable."

    Aug 12, 2017
    Marketing Manager, Small Manufacturing Company
    Anonymous
    • Manufacturing
    • Fort Plain, New York
    • 51-200 Employees
    • Survey Response

    Innovative and Reliable Answering Service for Hospitality Industry

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Overall, we have seen improvements across the organization."

    Jun 22, 2017
    Director, Human Resources
    Anonymous
    • Hospitality & leisure
    • DuBois, Pennsylvania
    • 501-1,000 Employees
    • Survey Response

    Good Feedback to Customers

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "They’ve helped us in bringing more customers to our company."

    Jun 22, 2017
    Manager, Finance
    Anonymous
    • Other industries
    • Las Vegas, Nevada
    • 51-200 Employees
    • Survey Response

    Answer First Saved a Great Deal of Time and Money

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We’ve saved a great deal of time and money by using their service."

    Jun 22, 2017
    Executive, Administration
    Anonymous
    • Other industries
    • Chester, Virginia
    • 501-1,000 Employees
    • Survey Response

    Answer First Is The Most Efficient Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It has benefited my organization thanks to its innovative service."

    Jun 22, 2017
    Vice President, IT
    Anonymous
    • Information technology
    • Clifton Heights, Pennsylvania
    • 5,001-10,000 Employees
    • Survey Response

    Easy to Use for Legal Company

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "Our company uses all of their features and it has brought us into the current decade."

    Jun 22, 2017
    Director, Business Development
    Anonymous
    • Legal
    • Flanders, New Jersey
    • 51-200 Employees
    • Survey Response

    Answer First Has Performed Perfectly

    • Call Center Services
    • Less than $10,000
    2.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "They've performed perfectly for us and given us lots of business."

    Jun 22, 2017
    Executive, IT
    Anonymous
    • Gaming
    • Hayward, California
    • 501-1,000 Employees
    • Survey Response

    Showing 1-10 of 24 Reviews

    Our Story

    Our Vision: AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

    Our Values: Above all we value integrity, respect, accountability & diversity.

    Our Mission: To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

    Quick Facts

    24 Verified Clutch Clients

    27 years in business

    Locations (1)

    1602 North 21st Street Tampa, FL, United States 33605

    41 - 49

    Contact AnswerFirst

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