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AnswerFirst

Connecting People with Answers

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.6 /5

    What Clients Have Said

    AnswerFirst offers competitive pricing with package deals and hourly billing. Clients report saving thousands monthly, with annual spending ranging from $5,000 to nearly $200,000. Overall, the value for cost is considered high, especially for reliability and quality of service.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 23 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    AnswerFirst Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Quality of Work

      The quality of work provided by AnswerFirst is highly regarded, with clients noting the excellent standard of their call handling and customer service.

    • Responsive Customer Service

      AnswerFirst is praised for their quick response times and effective communication, which have met and often exceeded client expectations.

    • Reliable Call Handling

      Clients appreciate AnswerFirst's reliability in managing call volumes and ensuring customer satisfaction. Their services have been consistently dependable across various industries, helping businesses maintain smooth operations.

    • Team Strength

      Clients appreciate the strong team at AnswerFirst, which is seen as a reliable and effective partner in managing customer interactions.

    • Affordable Services

      AnswerFirst's pricing is considered affordable by many clients, making their services accessible and cost-effective for a wide range of businesses.

    • Improvement in Attention

      While generally satisfied, some clients suggest that AnswerFirst could improve the level of attention provided to certain aspects of their service.

    AnswerFirst Reviews

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    Services
    Project cost

    Saves Time for Retail Companies

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "It has helped us save so much time."

    Jun 22, 2017
    Manager, Sales
    Anonymous
    • Retail
    • Loveland, Ohio
    • 201-500 Employees
    • Survey Response

    Excellent Customer Service for Telecom Company

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "I like how the audio of this service is crystal clear."

    Jun 22, 2017
    Director, IT
    Anonymous
    • Telecommunications
    • Tempe, Arizona
    • 51-200 Employees
    • Survey Response

    Great Provider Answers Promptly

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's been a great provider."

    Jun 22, 2017
    Director, Finance
    Anonymous
    • Financial services
    • Port Saint Lucie, Florida
    • 51-200 Employees
    • Survey Response

    Reasonable Performance and Simple Service

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "Their performance has been reasonable."

    Jun 20, 2017
    Executive, Administration
    Anonymous
    • Other industries
    • Branford, Florida
    • 51-200 Employees
    • Survey Response

    Showing 21-24 of 24 Reviews

    Our Story

    Our Vision: AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

    Our Values: Above all we value integrity, respect, accountability & diversity.

    Our Mission: To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

    Quick Facts

    24 Verified Clutch Clients

    27 years in business

    Locations (1)

    1602 North 21st Street Tampa, FL, United States 33605

    41 - 49

    Contact AnswerFirst

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