The BPO & Customer Experience provider of choice
Our approach
Quantanite is different from other BPO providers. We listen properly, share ideas, and work in partnership with you.
Quantanite brings together human skills, resources, and technology. We enable clients to improve the key elements of their business being; talent, scalability, efficiencies, and the best in customer experience.
With delivery centers in Bangladesh and South Africa as well as dedicated account management locations throughout Europe and the United States, Quantanite works tirelessly for every client. This includes support on the day to day requirements as well as building a long-term relationship that gets to the crux of the key challenges which each business faces.
Our commitment to understanding our customer’s culture and business requirements are crucial to delivering these services and play a key role in developing flexible, high performing colleagues who are as indebted to your business as your own key hires.

headquarters
other locations
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CRP Building, Mirpur 14ঢাকা 1206Bangladesh
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1 Wedgewood Link RoadSandton 2191South Africa
Focus
Recommended Providers
Portfolio
Just Park, American Express, Time Inc., Quantcast

Data label and annotation for Street-level imagery platform
The Client
Our client has developed a street-level imagery platform which offers a variety of capturing modes such as walking, driving, cycling or panorama.
The Brief
Our client’s business relies on huge quantities of data. Quantanite needed a scalable workforce to label and annotate that data. They wanted a team of analysts who had not only meticulous attention to detail, but also a clear understanding of how their work contributed to the end product.
"This work is very hard. It’s energy-consuming and tedious and on top of that, we have very complicated specifications. You can’t just write instructions and expect people to just get on with it.”
The Process
With this kind of assignment, we carefully assess not only the specific skillsets of individuals, but also their innate characteristics. They must have the required accuracy, along with an ability to think outside the box where necessary. As well as identifying the right people for the task, we provide ongoing training to make sure that everyone is up-to-date and on the same page.
"We really needed Quantanite to understand the process not just annotate heedlessly – and to let us know whenever they came across problems.”
"What sets Quantanite apart from other providers is that they’re focused on the goal. They don’t just annotate, Quantanite is completely focused on the end product."
Bespoke training academies have been set up, both face-to-face and online, allowing us to scale up at pace whenever necessary with a team who fully understands both the brief and the end result.
The Result
Over the last 4 years, we’ve worked with our client on hundreds of thousands of datasets. It’s about collaboration and cooperation, rather than a BPO vendor engagement. We’re an extension of the brand and part of their team.
"We collaborate all the time. Quantanite are very open to giving us feedback on how they see things. My job is to make it happen, but it’s no longer just our company that has to take care of this.”
Whenever their requirements have shifted up or down, we’ve given our client the flexibility to scale the teams up or down in line with demand. When it comes to communication, the door is always open. Through this two-way exchange of knowledge and ideas, our clients have built a solid rapport with the team in Dhaka.
"All the services Quantanite offer have been adapted to our needs and to the projects we work on. They focus on what we actually need, not just on the services they provide.”

Data management for a workforce optimization company
The Client
Our client uses AI-enhanced software to match a talent pool to the organizations who need resources.
The Brief
Their customer success team wanted to focus on the high value work of customer roll-outs. Instead, as each new customer was rolled out, they had to curate new keyword terms.
"Our customer success team was spending a lot of time doing this work, and we wanted them to focus on dealing with customer roll-outs, because that’s a high-value job.”
There was a huge backlog of terms, and they needed a workforce to take on the considerable task of annotating and labelling this data. They needed high quality, accuracy, and sufficient speed for delivery within a specific timeframe.
"The challenge was that while we automate a lot of things, we still need humans to look at the data coming in. It’s a creative, contextual process. We needed a team who understood the context of the task –and for security, it was also important that they tailored and aligned their processes to ours.”
The Process
With an assignment such as this, with a short turnaround time, we will go above and beyond to get teams up and running as fast as possible.
"Onboarding was quick and painless. There were no problems at all. We had one session where we recorded the process for about a dozen terms. After that, we had discussions online regarding individual scenarios.”
"It was a huge achievement that Quantanite managed to get through the entire backlog so quickly. This was a new thing for us – we no longer had a backlog.”
The trained team began by putting in as much overtime as possible. After that, we ramped up the workforce by training additional team members to add capacity. By working and training in this way, we successfully cleared the backlog.
The Result
Our clients have achieved exactly what they were hoping for. Their teams are now free to focus their energies on customer roll-outs. With this assignment, we aligned with our client’s own audit processes in order to protect data security. As an outsource partner, we are always happy to tailor our processes to those of the organization with whom we work.
"They aligned their processes to ours - completely switched over and accommodated us, which is a really good thing. Both the quantity and quality of the data has gone up. It’s meant that we can spend more time doing higher value tasks.”

Tagging and categorization for an online retailer
The Client
Our client is an online men’s clothes retailer. They combine online sales with personalized style advice and suggestions based on your previous purchases, and the kind of clothes that you like and dislike.
The Brief
As the company began to expand, they made a step change in the way they offered their services. Our clients wanted to take personalization to the next level – and in order to do this, they needed a workforce to tag and categorize every item of clothing on the website.
"We had a huge influx of work, and it needed to be done very quickly. We looked into hiring UK freelancers, but my concern was that this type of work doesn’t interest them. I was worried about quality.”
They needed a team of people with speed and accuracy, plus an understanding of the fashion, clothing, and style market.
The Process
For our graduates in Bangladesh, this project is exciting. They work together as a team and feel responsible for pushing forward this disruptive eCommerce website. We built a dedicated team based on their knowledge of the fashion industry, their attention to detail, and their ability to think creatively.
"The work is rules-based, but not everything fits into a rule. It requires flexible thinking. What I’ve loved about working with the Quantanite’s team over the years is their willingness to be flexible, and how they’ve really got to grips with that way of thinking.”
Our team members work and behave as part of our client’s company. Accuracy is vital. They’re aware that what they do has a direct correlation with the customer experience and, in turn, our client’s brand reputation.
"Quantanite is very attentive. They want to do well and are constantly pushing themselves. They’re really in tune with the way we want them to approach the work, and that’s really impressive to see."
The Result
The company is continuing to grow and last year experienced a major influx in demand. Our client came over to Bangladesh in order to meet the team and to train additional team members.
"I’d worked with the Quantanite team, and knew their names – but meeting them and seeing them work, what struck me most was how dedicated they were. This dedication had translated into the quality of their work, but the visit helped solidify the relationship. There was an even greater level of understanding between us.”

Customer Service Solution for JustPark
The Client
Just Park has developed an app which provides access to parking spaces. So far, they have helped over 4.5 million drivers park across over 45,000 locations in the UK.
The Brief
Quantanite’s team in Bangladesh had already been carrying out back-office services for Just Park – peer to peer parking space approvals. Last summer, however, they found themselves facing a front office dilemma.
Gabor Gyenes, the company’s Head of Customer Support explains:
"Our business is seasonal, and summer is our busiest period. Last summer, we had a really large amount of incoming tickets which we were trying to battle through. We’d already been working with Quantanite in Bangladesh, and then we heard they were able to help with customer-facing queries. It seemed like the obvious solution.”
As with all our customer-facing services, it was crucial that our agents in South Africa worked as a natural extension of our client’s company.
"We didn’t just want a contractor. The culture fit was the most important thing for us. We have a tone of voice that we use within customer support. We wanted to make sure the customer experience stayed the same, even though it’s a different team answering the queries.”
The Process
Just Park’s busiest period was just around the corner, so speed was important. Quantanite’s customer care team were in constant contact during the initial set-up, making sure that everything ran smoothly.
"The set-up was a really good experience. From early conversations to full training took just a few weeks, which was really promising.”
"Even at the initial interview stage what really impressed us was the level of professionalism and the attitude towards customer service in general. The team is really customer-focused, which is fantastic to see.”
To make sure the South African team were the right fit for the company, our clients had the opportunity to interview each of the shortlisted candidates.
Just Park had recently developed a formalised training program for customer service agents, and our team took part in this to make sure everyone was on the same page in terms of knowledge.
The Result
The team began working during the height of the pandemic, when many customer service centres were struggling to cope.
"Many contact centres during COVID were saying their phone lines were completely shut, but we kept our support just the same as it was before COVID. We definitely made the right call. Soon after lockdown eased, we saw a significant increase in parking to the point where we saw record parking days.”
"The sheer volume shows how much of a help they were. The level of care stands out. They are immersed within our teams and our culture, always asking questions about how they can go above and beyond for our customers.”

Menu transcription and programming for the on-demand food delivery sector
The Client
Our client is an on-demand food delivery company, part of a global brand that serves thousands of restaurants across North America.
The Brief
They were already working with a BPO provider, but were looking for an additional partner to carry out menu transcription, menu programming, and menu maintenance.
They needed analysts who could work quickly and accurately, with the ability to adapt to fast-changing priorities.
"We have another third-party agency who we really like – but the truth of the matter is that they’re a lot more expensive. Same output for less money and Quantanite are less than half the cost of our other BPO.”
"Speed and accuracy are huge, but it’s also being able to roll with the punches. Our parameters change almost daily, so being nimble is also a big thing.”
The Process
First, we established the scope of the assignment and the expectations of our client. Then we began hiring and training individuals who would do the best possible job – those with intellectual agility, experience in on-demand and importantly, the attention to detail required for accurate results.
After that, it was all about the training. Our programs are extensive but fast. We go the extra mile to make sure teams are up and running as soon as possible.
"Usually from our third parties, we’d expect at least 2 weeks before they can bring on new FTEs. Quantanite got us the initial team in just 2 or 3 days.”
"At first, everything went according to plan. Then the world changed.
Our business is not easy for just anyone to pick up, but the teams were doing really well. They were just getting into their groove and then the pandemic hit.”
For our client, the COVID-19 pandemic meant a massive spike in demand. Suddenly, their restaurant partners were entirely reliant on them to keep the doors open.
“The pandemic had a huge impact on our business. Quantanite were really smart because they’d foreseen the need for more staff. They we able to provide us with an extra 15 FTEs almost immediately, and then they got us another 50 with barely any notice.”
The Result
Our client has managed to scale cost-effectively and at speed to meet the considerable challenges caused by the pandemic. In turn, they’ve rescued their restaurant partners who, without food delivery, were at risk of going out of business.
"The speed at which they were able to help us out was extremely impressive. They’re very nimble in how they adapt to things, they have an eagerness, and they’re receptive to anything.”
"They’re always right there, answering you as soon as you message them. If we have an urgent need, they’ll prioritize it. They’re just a great company to deal with.”

Customer Service and Support for award-winning dating app
The Client
Our client runs a geosocial networking app geared towards lesbian, bisexual, and straight women. It was launched in 2013 and is now available in more than 55 countries.
The Brief
As their networking app became increasingly popular, our clients needed to find ways to keep up with the demand for customer support.
"We’d been managing customer support internally, but the volumes were increasing as the company was growing. We wanted to change the way we ran customer support. It had to be scalable, and also be a good experience for our customers.”
Alongside customer support, our clients needed someone to moderate user profiles, and also content moderation within the app.
"Quantanite were at the right price range for us, and the account manager was super friendly and personable – always available when we had any questions. Some of the other outsourcing companies felt like large corporate entities but this felt like a set of individuals who we could get to know.”
Our client’s main objective was to gain insight into user experience. If there were any product issues or challenges with the app’s functionality, providing timely feedback was crucial for improving customer experience.
The Process
Our clients created an onboarding program and trained the team. A team leader then took responsibility for training any additional staff on the specific systems and processes involved in the app.
"Quantanite got up to speed and built a team really quickly. They were really good at training, so we didn’t have the responsibility of doing it. And it was really great having a relationship with the team leader. We could speak to one person and they would relay information to the rest of the team.”
"At first, we thought it was important to have a team of LGBTQ people, but in the end it wasn’t. It turned out that having smart people who could process information well and make good decisions was more important. They were working in the same space, and really cared about our industry.”
Initially, we built a team of customer service agents from within the LGBTQ community – people who already understood the issues and were up to speed with what was happening within the community.
The Result
As a result of our front office services, our clients gained new insight into their customers’ experience of using the app and made improvements based on our agents’ swift feedback.
The team joined our clients’ Slack channel, shared links about LGBTQ rights, contributed to the conversation, and became part of the company and its culture.
"I felt that it was an extension of our team – very dedicated and very custom. Everyone was invested in making the system work. It was great value and a very personal experience.”

Data Aggregation for the Fintech Industry
The Client
Our clients have developed an analytics platform that helps people make investment decisions. Using AI, the platform filters millions of corporate, commercial, and alternative news sources every day.
The Brief
As a fintech company, our clients work in an extremely data-heavy space. They were struggling to aggregate data quickly enough, whilst still managing their day to day workloads.
"We needed outsourced help to deal with all the background data – to clean it up and make it presentable so that we could draw insights and analytics from that data.”
They needed analysts with finance and accountancy expertise to pull in all the relevant information, check and collate it.
"Accuracy is really important. Because we’re providing a data service, all those data points have to be checked so they’re consistently accurate.”
The Process
Many of our clients require niche skillsets. In this instance, we specifically looked for finance and accountancy graduates in order to build a dedicated team. We trained them extensively, then monitored the work and set up an open feedback loop to deal with any issues.
"We had a quality problem with one of the services and asked the Quantanite team to do something new. They sorted it out internally and fixed the problem. It’s great to have that sort of feedback loop at their end.”
As our client’s company has expanded, the teams have been scaled up to include team leaders and project managers.
"Having someone managing the logistics in the background smooths the whole process for us. It’s very reliable – not just in the work Quantanite are doing, but also having people there constantly. Because we’re providing a data service, all those data points have to be checked so they’re consistently accurate.”
The Result
Over time, we have become a natural extension of our client’s company – without the headache of employing staff, managing and training.
"The data Quantanite is helping us aggregate is contributing to our success as a company. We’ve been working with them for 2 years now and they’ve been both reliable and excellent. We couldn’t provide this service as quickly or efficiently without them being in the mix. In fact, without them, we wouldn’t have the capacity to provide this service.”

Data Annotation for surf reports and forecasting
The Client
Our client is the world’s largest provider of live-streaming HD coastal cams. They specialize in surf reports and forecasting.
The Brief
When the company came to Quantanite, they were in the R&D phase of an app which provides accurate surf reports. They had some annotated data, but in order to develop a prototype, they needed a lot more. At this point, data was being annotated in-house – often by highly skilled specialists whose value lay in innovation, not data labelling.
"I have a doctorate in physics. I should have been figuring out artificial neural networks and yet there I was, labelling data.”
The Process
Because our clients are in the R&D phase, they need to iterate via labelling. For this client, we built a dedicated team of creative thinkers, people who can use their initiative and contribute meaningfully to the end result while producing accurate results at speed.
"Quantanite do a really good job of extrapolating from examples, then taking their own initiative. I’m really satisfied with how fast they pick up on the minutiae of the dataset, and the speed at which they return the annotated frames. Also, how willing they are to make modifications to the labels they deliver. That’s really important.”
We’re always happy to share our knowledge and ideas. This case is a good example of how our collaborative approach works in practice.
"If the machine model is doing something wrong, you can trace it back to the data. I go back to the team in Bangladesh, they suggest solutions and we talk it over. It’s a group effort.”
The Result
With this client, their biggest pain point was the value of their time. They were dealing with large volumes of data instead of high-value research and development. This problem has been solved.
"The most important part of this process is generating smartly labelled data. Because I can offset that to the Quantanite team in Bangladesh, I can focus on the more complicated parts of the job.”
For our clients, the collaboration and knowledge-sharing between themselves and our teams is a considerable bonus.
"We’re getting really high-quality work at a great price, and we’ve developed a professional relationship with the team in Bangladesh, which I’m really happy about. I don’t know if that’s the case with other outsourcing companies. I think it’s not. Zaid, the team leader makes suggestions and 90% of the time, his suggestions are what we end up using. He has a lot of experience and oftentimes, knows more than we do.”
Reviews
the project
Transcription for Receipt Scanning Software Provider
"Quantanite is good at completing repetitive technical tasks at scale."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
My company provides the world’s most advanced receipt scanning software. We power applications with tens of millions of users and scan in excess of 1 billion receipts per year. Our software extracts every possible detail from consumer purchase receipts across the entire retail industry, and our robust catalog system helps make sense of the data collected.
Companies in industries ranging from Finance to Market Research to Loyalty to Shopper Marketing use our software to analyze SKU-level purchase data at scale. Our real-time receipt scanning software is based on the latest research in machine learning. It runs locally and on-device, which allows companies to scale infinitely at low cost.
Our team continues to find new ways to design state-of-the-art neural networks and optimize our own proprietary OCR for receipt specific use cases across the globe. I work on the BlinkReceipt product in coordination with a team of engineers.
Our data extraction portfolio currently includes physical receipts, digital receipts, product intelligence, catalog, and duplicate detection/fraud. Within each system we work to enhance the product and continuously run regressions so we can measure the product against ground truth data. Our goal is to constantly be improving the product for our customers.
For what projects/services did your company hire Quantanite?
We hired Quantanite for human receipt transcription. The purpose of this project was to improve our ground truth and thus our product. Quantanite has done a fabulous job thus far with minimal guidance and management from my company.
How did you select Quantanite?
Quantanite was referred to our team in New York City via our colleagues in our Zagreb, Croatia office. We spoke with several vendors, but were impressed with Quantanite's technical capabilities and intimate understanding of transcription, annotation, and general machine learning.
Describe the project in detail and what their cost structure looked like.
Quantanite specifically is transcribing receipts to establish ground truth relative to what we are returning. We currently have a team of 10 full time employees in their Dhaka, Bangladesh office. These receipts are in english. Quantanite is transcribing SKU level data as well as time, date, merchant, etc. They bill us on a fixed monthly $ amount per full time employee (FTE).
How would you describe/assess the quality of their work?
The quality of Quantanite's work is high. They consistently met or exceeded our expectations. Their ability to keep our information secure was never an issue. They work quickly and with efficiency.
What impressed you about their services?
Quantanite is good at completing repetitive technical tasks at scale. They have proven their capabilities to us.
Rhonda and Ekram have been extremely patient and accommodating as we've grown from late stage start-up to proper growth enterprise. Arman and Maesha have been very thoughtful on the workflow side. In the past, we have kept everything internal.
Are there any areas for improvement?
Quantanite has done everything we've asked of them. We were in touch with their management frequently. We look forward to dedicating more resources to the relationship to extract further value from their Dhaka team's hard work.
the project
Website & Account Management Services for Food Delivery Firm
“They’re completing their work faster than I expect them to.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I work specifically for SkipTheDishes, and we're a part of the Just Eat - Takeaway family, a food delivery business. We're the third-largest food delivery provider globally. Our goal is to ensure that people have the best choice of any type of food item that gets delivered to them.
I'm the director of restaurant success for Western Canada. My teams are responsible for the direct relationship and account management of our restaurant partners. I also have the menu content team, and they're responsible for programming all of the menus that show up on the network.
What challenge were you trying to address with Quantanite?
We’re trying to ensure that we provide the best service level to our restaurant partners and that we're able to update their menus in a prompt fashion. We're really challenged with the number of requests that we receive regularly, so we work with Quantanite to help us to achieve our service levels.
What was the scope of their involvement?
Quantanite works with the menu content team to help us achieve our service levels around programing the menu content. Their job includes programming new menus, any type of specials our partners would like to see, seasonal changes, and changes that have come about due to the COVID-19 pandemic. We don’t need them to do any research; we just need them to do programming.
They also support the upload of images so that all of the menus have images attached to them. They've also been trained to support account creation, where we create accounts for new restaurant partners that sign up with our service.
Quantanite supports what we call Change Active, where an active restaurant partner requests updates, whether it be price updates, additions, or combo updates on their menu.
The engagement includes training and ramp-up phases. The team has gone through initial training to get used to the actual way we program the menus within our system. Then, they’ve gone through another phase where we can leave them on their own once their quality has met a certain benchmark.
Overall, they provide account creation, menu image uploads, Change Actives, and specific marketing and promotion.
What is the team composition?
At one point, we had 85 people, and 50 of them were temporary. We started with 35 team members. Then, we ramped up and added an additional 50 because of the COVID-19 pandemic. Now, we're back down to 35.
How did you come to work with Quantanite?
Our hiring manager at the time brought them to us, and the first reason we hired them was their price.
The second reason was their level of experience. When I jumped on the phone with Quantanite, they already had the experience in supporting this type of work for other competitors across the industry.
There was a level of familiarity, and completing the menus' programming component wasn’t new to them. That was a good thing for us. We didn’t have to teach them, and they already knew what they were doing from a menu perspective, so we hired them.
Those were the top two factors of why we decided to go with them.
How much have you invested with them?
We invested between $250,000–$300,000.
What is the status of this engagement?
We started working with them in February 2020, and the engagement is ongoing. We were supposed to ramp down and finish our working relationship in December 2020.
However, I've extended them out to January 2021 based on what I'm forecasting from a business perspective and our need to maintain our service level.
What evidence can you share that demonstrates the impact of the engagement?
Right now, Quantanite is exceeding our productivity expectations. I get reports in terms of our anticipated outputs from them, such as the number of minutes they expect to take to complete a number of tasks, and the number of tasks they actually complete.
Consistently, they've been over 100%, and they’re completing their work faster than I expect them to.
How did Quantanite perform from a project management standpoint?
Their project management has been great. The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads.
They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed.
What did you find most impressive about them?
They’ve done a good job of managing our relationship and having regular contact. Their account management has also been fantastic. Mike (VP & Head of Client Solutions) has been a pleasure to work with.
He's been very eager to maintain the business relationship and be very forthcoming about what they can do to continue the relationship with our organization.
The only reason we're moving away from the relationship is we want to move all of our customer touchpoints in-house, and the menu is deemed to be one of those. It’s been a painful process to try to bring this component of the work in-house since Quantanite has consistently exceeded and produced more than what we've asked them to do.
Are there any areas they could improve?
We had some hiccups in the beginning, but Mike very quickly made it right. As they were going through the ramp-up phase, we had an instance where they weren’t meeting our expectations. Their outputs were well below what we expected. We jumped on a call and asked what was going on.
We worked through communication and expectations. At that point, they had some additional staff that they provided for free, so we could achieve what we needed from an output perspective.
Now that we've gone through that process of understanding each other and working together in terms of developing a solid partnership, their outputs have been consistent, so we're happy with them. We didn't start at 100% right out of the gate, but they’ve continuously worked towards the deliverables.
Do you have any advice for potential customers?
It's important to be clear on deliverables and expectations. Once those things are clear, then it's really easy to be on the same page. If you need to course-correct, then it's easy to go back to the expectations that have been laid out and that they’re not hitting. In my experience, they can make this right.
the project
BPO Support Services for Recruitment Platform
"Their analysts are like an extension of our full-time team."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Our company is an online marketplace for temproary staffing and I am cofounder and COO.
For what projects/services did your company hire Quantanite?
We hired Quantanite to assist our financial and operations department with a lot of these matters, which ranged from basic accounting to data entry.
What were your goals for this project?
Have the analysts at Quantanite absorb our inefficiencies in a costly manner as much as possible.
How did you select Quantanite?
They reached out to us and talked us through their solution. It seemed like the right approach for us and after trialing one of their analysts we were sold and now have now had at least 1 analyst from Quantanite at all times since 2017. We currently have 2.
Describe the project in detail.
In a start up there are numerous processes you have to gets to grips with and end up doing a lot of unscalable things to scale.
What was the team composition?
It has varied over time, but currently two analysts and one project manager.
Can you share any outcomes from the project that demonstrate progress or success?
We have kept the analysts for 4 years.
How effective was the workflow between your team and theirs?
It was very effective. Their analysts are like an extension of our full-time team.
What did you find most impressive about this company?
Large number of strong candidates, who are very committed to any task put in front of them.
Are there any areas for improvement?
None I can think of.
the project
Menu Programming for Food Delivery Company
"Quantanite has been very flexible and accommodating."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the SVP of Business Development for a US based Online Ordering company.
For what projects/services did your company hire Quantanite?
Quantanite was contracted to fill our need for additional menu programmers and support staff.
What were your goals for this project?
Our goals were to offer near 24 hour services to our clients.
How did you select Quantanite?
Our CEO researched support service providers and after reviewing several results decided Quantanite was the best fit for our company.
Describe the project in detail.
We have two ongoing projects with Quantanite. The first is in our Menu development division. We have 3 Quantanite representatives programming food menus for online order. In the second project we have 3 Quantanite support representatives assisting our support department after hours and now during open hours.
What was the team composition?
We have two teams that consist of 1-2 managers along with 2-4 support or menu programmers.
Can you share any outcomes from the project that demonstrate progress or success?
Quantanite continues to grow and develop with our company. We have added additional support and menu staff.
How effective was the workflow between your team and theirs?
It would be hard to pinpoint where our team ends and theirs begins. We work as if we are one team. All of the Quantanite employees have been very easy to work with and easily trained on our systems.
What did you find most impressive about this company?
Quantanite has been very flexible and accommodating. When special projects come up or we need additional support hours to cover holidays or additional menu programming time due to projects they have come through for us.
Are there any areas for improvement?
Yet to be seen.
The quality of Quantanite's work has been high and has consistently met and exceeded the client's expectations. This is made possible by frequent communication and quick, efficient work. The client appreciates that they can trust the team to keep information secure.