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In it to win it with you

A product's virtues may be forgotten, but a positive brand experience never will.

In an industry plagued by harmful practices, stagnant growth and non-existent innovation, Canaan was born to shatter the norms in 2016. We whole-heartedly believe that with passion for our craft, empathy for our people and transparency for our clients, trust follows behind.

These values represent the foundation of our brand.

• No over-promises

• No sky-high prices

• No skating on by reputation

  • Min project size
    $25,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Kuala Lumpur, Malaysia
  • Year founded
    Founded 2016

2 Locations

  • Kuala Lumpur , Malaysia
  • Kuala Lumpur , Malaysia
No have been added yet...

    Pricing Snapshot

    Min. project size $25,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.9 /5

    What Clients Have Said

    Canaan Communication & Technologies offers competitive pricing, with monthly costs reported at 20,000 MYR ($4,800) for outbound calling and 30,000 MYR ($7,200) for data entry. Clients highlight good value for cost, responsiveness, and a partnership approach, indicating a strong return on investment.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 4 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Canaan Communication & Technologies (MSC) Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 5.0
    • Cost 4.9
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Clear Job Descriptions Recommended

      One client advised future clients to provide clear job descriptions and desired outcomes to ensure that Canaan can deliver tailored solutions effectively.

    • Proactive in Training and Development

      Canaan Communication & Technologies (MSC) invests in continuous training and coaching for their staff, which clients found beneficial for maintaining high service quality and customer satisfaction.

    • Cost-Effective Solutions

      Clients consistently praised Canaan Communication & Technologies (MSC) for offering cost-effective solutions that align with their budgets while delivering high value. This was a significant deciding factor for many clients.

    • Responsive and Agile Team

      Multiple reviews highlighted the responsiveness and agility of the team. Clients appreciated the quick turnaround times and the ability to promptly rectify any issues, enhancing overall satisfaction.

    • Significant Business Impact

      Several clients reported measurable business improvements, such as increased sales, better conversion rates, and effective handling of customer service inquiries, attributing these successes to Canaan's services.

    Canaan Communication & Technologies (MSC) Reviews

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    All Filters

    Call Center Services for Photo Solutions Company

    • Call Center Services Customer Service Outsourcing Staffing
    • Confidential
    • Oct. 2022 - Mar. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were always very responsive and catered to my needs rather than pushing for a solution."

    VP Of Operations, Logistic, and CX, Photobook Worldwide
    Viknes Rathakrishnan
    • Consumer Products
    • Malaysia
    • 1-10 Employees
    • Online Review 
    • Verified

    A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer satisfaction.

    BPO Customer Service for Retailer

    • $10,000 to $49,999
    • June 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We really like their flexibility and the strong partnership mindset of their management."

    AVP of Customer Experience, WingTai - Digital
    Ravin Subramaniam
    • Retail
    • Singapore
    • 201-500 Employees
    • Online Review 
    • Verified

    Canaan Communication & Technologies Sdn Bhd provides BPO customer services for a Singapore-based retailer. Their main responsibilities involve analyzing inquiries, sharing findings, and recommend improvements.

    Data Entry & Voice Services for Food Production Company

    • Confidential
    • Oct. 2019 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "One thing I like very much about Canaan is their agility — they have a solution for any problem we bring them."

    Senior Careline Manager, Food Production Company
    Anonymous
    • Food & Beverages
    • Malaysia
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Canaan Communication & Technologies Sdn Bhd provides data entry services, digitizing consumer data and uploading it to their client’s system. They also work on outbound cold-calling efforts. 

    Customer Service Support for E-Commerce Fulfillment Company

    • Call Center Services
    • Less than $10,000
    • Nov. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They talk value, not price."

    Chief Business Officer, E-Commerce Fulfillment Company
    Kuna Kathigesan
    • Logistics & Supply Chain
    • Malaysia
    • 201-500 Employees
    • Online Review 
    • Verified

    Canaan Communication & Technologies Sdn Bhd is helping an e-commerce fulfillment company create the best CX for their clients by providing customer service support via email, calls, and chats. 

    Transcription for Insurance Consultancy Company

    • Transcription Translation
    • Less than $10,000
    • Oct. - Nov. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team consistently produced high-quality work, regardless of the network connection issue or festive holiday."

    Campaign Manager, Insurance Consultancy Company
    Anonymous
    • Other Industry
    • Kuala Lumpur, Malaysia
    • 51-200 Employees
    • Online Review 

    Canaan Communications & Technologies Sdn Bhd provided transcription services for an insurance consultancy company. The team is also responsible for data labeling.

    E-Commerce Support for Online Fashion Retailer

    • E-Commerce Development
    • $10,000 to $49,999
    • Mar. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed by their approach on handling customers with professionalism and enthusiasm."

    CEO, Online Fashion Retailer
    Anonymous
    • Beauty & Cosmetics
    • Malaysia
    • 1-10 Employees
    • Online Review 

    Canaan Communication & Technologies Sdn Bhd was hired by an online fashion retailer to provide business support and consulting. Their main service was to handle email and chats.

    Locations (2)

    201 - 250

    Contact Canaan Communication & Technologies (MSC)

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