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In it to win it with you

A product's virtues may be forgotten, but a positive brand experience never will.

In an industry plagued by harmful practices, stagnant growth and non-existent innovation, Canaan was born to shatter the norms in 2016. We whole-heartedly believe that with passion for our craft, empathy for our people and transparency for our clients, trust follows behind.

These values represent the foundation of our brand.

• No over-promises

• No sky-high prices

• No skating on by reputation

  • Min project size
    $25,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Kuala Lumpur, Malaysia
  • Year founded
    Founded 2016

2 Locations

  • Kuala Lumpur , Malaysia
  • Kuala Lumpur , Malaysia

No have been added yet...

    Pricing Snapshot

    Min. project size $25,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.9 /5

    What Clients Have Said

    Canaan Communication & Technologies offers competitive pricing, with monthly costs reported at 20,000 MYR ($4,800) for outbound calling and 30,000 MYR ($7,200) for data entry. Clients highlight good value for cost, responsiveness, and a partnership approach, indicating a strong return on investment.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 4 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Canaan Communication & Technologies (MSC) Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 5.0
    • Cost 4.9
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Communication Channels

      Clients appreciated the various communication channels available, including in-person meetings, emails, and chats, which facilitated smooth project execution and quick issue resolution.

    • Collaborative Approach

      The collaborative nature of Canaan Communication & Technologies (MSC) was appreciated. Clients highlighted the company's willingness to work as partners and go the extra mile to support business growth.

    • Proactive in Training and Development

      Canaan Communication & Technologies (MSC) invests in continuous training and coaching for their staff, which clients found beneficial for maintaining high service quality and customer satisfaction.

    • No Major Areas for Improvement

      Most clients did not identify any significant areas for improvement, indicating overall satisfaction with the services provided by Canaan Communication & Technologies (MSC).

    • Strong Project Management

      Clients noted effective project management, including regular meetings, prompt responses, and detailed weekly reports. This helped in maintaining clear communication and tracking progress efficiently.

    Canaan Communication & Technologies (MSC) Reviews

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    Call Center Services for Photo Solutions Company

    • Call Center Services Customer Service Outsourcing Staffing
    • Confidential
    • Oct. 2022 - Mar. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were always very responsive and catered to my needs rather than pushing for a solution."

    VP Of Operations, Logistic, and CX, Photobook Worldwide
    Viknes Rathakrishnan
    Verified
    • Consumer Products
    • Malaysia
    • 1-10 Employees
    • Online Review 
    • Verified

    A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer satisfaction.

    BPO Customer Service for Retailer

    • $10,000 to $49,999
    • June 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We really like their flexibility and the strong partnership mindset of their management."

    AVP of Customer Experience, WingTai - Digital
    Ravin Subramaniam
    Verified
    • Retail
    • Singapore
    • 201-500 Employees
    • Online Review 
    • Verified

    Canaan Communication & Technologies Sdn Bhd provides BPO customer services for a Singapore-based retailer. Their main responsibilities involve analyzing inquiries, sharing findings, and recommend improvements.

    Data Entry & Voice Services for Food Production Company

    • Confidential
    • Oct. 2019 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "One thing I like very much about Canaan is their agility — they have a solution for any problem we bring them."

    Senior Careline Manager, Food Production Company
    Anonymous
    Verified
    • Food & Beverages
    • Malaysia
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Canaan Communication & Technologies Sdn Bhd provides data entry services, digitizing consumer data and uploading it to their client’s system. They also work on outbound cold-calling efforts. 

    Customer Service Support for E-Commerce Fulfillment Company

    • Call Center Services
    • Less than $10,000
    • Nov. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They talk value, not price."

    Chief Business Officer, E-Commerce Fulfillment Company
    Kuna Kathigesan
    Verified
    • Logistics & Supply Chain
    • Malaysia
    • 201-500 Employees
    • Online Review 
    • Verified

    Canaan Communication & Technologies Sdn Bhd is helping an e-commerce fulfillment company create the best CX for their clients by providing customer service support via email, calls, and chats. 

    Transcription for Insurance Consultancy Company

    • Transcription Translation
    • Less than $10,000
    • Oct. - Nov. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team consistently produced high-quality work, regardless of the network connection issue or festive holiday."

    Campaign Manager, Insurance Consultancy Company
    Anonymous
    • Other Industry
    • Kuala Lumpur, Malaysia
    • 51-200 Employees
    • Online Review 

    Canaan Communications & Technologies Sdn Bhd provided transcription services for an insurance consultancy company. The team is also responsible for data labeling.

    E-Commerce Support for Online Fashion Retailer

    • E-Commerce Development
    • $10,000 to $49,999
    • Mar. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed by their approach on handling customers with professionalism and enthusiasm."

    CEO, Online Fashion Retailer
    Anonymous
    • Beauty & Cosmetics
    • Malaysia
    • 1-10 Employees
    • Online Review 

    Canaan Communication & Technologies Sdn Bhd was hired by an online fashion retailer to provide business support and consulting. Their main service was to handle email and chats.

    Showing 1-6 of 6 Reviews

    Services provided

    • SEO
    • Web Development
    • Pay Per click
    • Web design

    Locations (2)

    C-20-6, KL TRILLION, No. 338, Jalan Tun Razak Kuala LumpurMalaysia 55000

    201 - 250

    Contact Canaan Communication & Technologies (MSC)

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