Answering Services to Power Your Business

Live call response in less than 30 seconds 24/7/365! Maintain your brand service level standards with our scalable, world class, answering service, inbound call center, lead capture, appointment setting, web lead response, CRM integrations, web chat, and order entry.

Basic pricing info

No free trial

Intro: 90 mins for $109/mo & $99 one time setup fee

Basic: 180 mins for $229/mo & $99 one time setup fee

Best value: 270 mins for $249/mo 

Standard: 450 mins for $419/mo

Medium: 800 mins for $719/mo

Large: 1150 mins for $999/mo

 
Undisclosed
 
Undisclosed
 
250 - 999
 Founded
1998
Show all +
Tualatin, OR
headquarters
  • AnswerForce Tualatin, OR
    United States
    866.755.8655

Portfolio

Key clients: 

GPS Technologies, Handyman Matters, Progressive Comfort Solutions, healthcare, legal, trades, business services, franchises, home services, marketing, SMB, enterprise level

Answer Force

Reviews

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Answering Services for Construction Company

"AnswerForce is more scalable than its competitors."

Quality: 
5.0
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The company needed to answer every single phone call they received. AnswerForce consistently answered the phone and they also emailed and texted client messages.

The Reviewer
 
201-500 Employees
 
San Antonio, Texas
Franchise Owner, Construction Company
 
Verified
The Review
Feedback summary: 

AnswerForce’s staff was courteous and good to work with. AnswerForce was considered more scalable than competitors. It is now more convenient to get messages from customers not only after-hours and on weekends, but also when the staff misses calls during the day.

BACKGROUND

Introduce your business and what you do there.

We are a handyman services business in the Northwest San Antonio and Boerne areas. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What was the business challenge your company was facing that incited the need for this answering service solution?

We needed to answer every single phone call we received.

SOLUTION

How did you integrate the answering services into your company’s operations?

Answer Force emails and texts us client messages.

Why would you recommend this answering service over comparable companies?

Answer Force is more scalable than its competitors. They answer the phone consistently.

On an annual or monthly basis, how much does your company spend to use this answering service?

We spend $225 per month.

RESULTS & FEEDBACK

Can you share any success, metrics, or overall results of your integration of this service?

Our overall result is that it has become more convenient to get messages from customers not only after-hours and on weekends, but also when we miss calls during the day.

Were there any features/tools that you were really impressed by offered by AnswerForce?

AnswerForce's staff is courteous. I haven't heard many complaints about my answering service.

Looking back, are there any areas of the service that you feel could be added or improved upon?

No.

Have you had to interact with the answering service’s support team or reference their support resources?

Yes. AnswerForce is good at working with us.

5.0
Overall Score They do their job.
  • N/A Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    AnswerForce has gotten back to us quickly.
  • 5.0 NPS
    Willing to refer
    I recommend AnswerForce consistently.

Answering Service for Window Cleaning Company

"Our business has grown continually, and utilizing AnswerForce is a part of that growth."

Quality: 
5.0
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

AnswerForce provided overflow service, including on evenings and weekends. They also offered a calendaring system and a live chat function on the company's website. 

The Reviewer
 
11-50 Employees
 
Loganville, GA
Michael Sugg
Franchisee, Fish Window Cleaning
 
Verified
The Review
Feedback summary: 

AnswerForce's flexibility in terms of payment and setup was appreciated. It was easy to incorporate AnswerForce’s services into the firm’s operations. They've provided peace of mind in knowing that every call will be answered. 

BACKGROUND

Introduce your business and what you do there.

Fish Window Cleaning is a franchise business based in Loganville, Georgia. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What was the business challenge your company was facing that incited the need for this answering service solution?

We needed call overflow support. We are a small business providing window cleaning services to our local area. A part of my activity is providing estimates, and I have found that people looking for pricing will hang up and move on to the next business if they can't speak to a real person immediately. I wanted to find a way of having our phone answered all the time.

SOLUTION

How did you integrate the answering services into your company’s operations?

We have a 10-second period to answer the phone at our office, after which the call is directed to AnswerForce. They are our overflow service, including for evenings and weekends.

We needed ways in which to get the customer information back, so we've used Evernote for routing the call-answering information to our new requests folder. This gives us a centralized way for dealing with requests.

Google Calendar is typically used for scheduling our van fleet. AnswerForce also provided a calendaring system called SetMore, which provides a standard way for their team to make reservations for us. This way, if someone already has an estimate and is looking to schedule, they can do so.

The third issue was credit card payments. We need to process payments even when no one is in the office. We use USAePay as a provider and have given AnswerForce the login information for our account. As such, AnswerForce is not only answering phones and providing estimates, but they're also helping schedule customers and are taking payment information.

Why would you recommend this answering service over comparable companies?

When I first started looking for answering solutions in April 2016, I requested information from 10–15 companies. In the end, I was looking to accomplish a simple task and not pay a lot for it. Given my inexperience with call centers, I didn't want to become locked into a contract, and also didn't want to pay large setup fees.

AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month. Our busiest season will be from April to June, so I've appreciated AnswerForce's flexibility in terms of payment and setup.

We signed up with AnswerForce at the beginning of May 2016, just before Memorial Day. AnswerForce took four phone calls on that occasion and even scheduled an estimate.

It was also a requirement for the team to sound fluent in English. I'm located in the South, and many people here prefer to speak to fellow southerners.

On an annual or monthly basis, how much does your company spend to use this answering service?

We've spent between $300 and $400 per month on AnswerForce's services. I compared this to having a full-time administrator in the office, and $100 per week for full coverage, including nights and weekends, is great.

RESULTS & FEEDBACK

Were there any features/tools that you were really impressed by offered by AnswerForce?

Beyond being a calendaring service, SetMore also allows us to put a widget on our website and Facebook page, giving us added functionality for people wanting self-service.

AnswerForce also implemented a chat function, allowing people to go to our website and have the same conversation over chat, as they would have had over the phone.

Looking back, are there any areas of the service that you feel could be added or improved upon?

AnswerForce has had a learning curve during the setup. I've had to go back to them and specify that names and emails should actually be validated, not only guessed. I've found out that some companies don't want to pay for validation because it takes up more time. Being able to know that the name was spelled correctly spares me from an awkward situation with the customer later on. It happened the first few times, but AnswerForce corrected it.

Have you had to interact with the answering service’s support team or reference their support resources?

The only thing I've had to do on the support side was to update and modify scripts. As we've progressed, we've added a few things. Every time this happened, I could send AnswerForce an email or contact them through chat, and receive confirmation of it being implemented. They've been very responsive, and I haven't had any technical problems.

At one point, our credit card password expired. AnswerForce reached out and contacted me proactively about it. We reset the password and were on our way. There haven't been any issues on the support side.

5.0
Overall Score
  • N/A Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Answering Services for Handyman Service Company

"From a corporate point of view, I like being able to use the dashboard to review and analysis the calls coming in."

Quality: 
5.0
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

AnswerForce helped the company take on more outbound calls, an important part of their operations.

The Reviewer
 
11-50 Employees
 
Cincinatti, Ohio
Angie Shafer
Marketing Director, House Doctors
 
Verified
The Review
Feedback summary: 

One of the business’ partners in the New Jersey area has seen a 508% ROI from using the answering service. AnswerForce provided a friendly environment, an outstanding service, and became a true partner for the company.

BACKGROUND

Introduce your business and what you do there.

We are a franchise organization with various owners throughout the US. I am the Director of Marketing for the company.

OPPORTUNITY / CHALLENGE

What was the business challenge your company was facing that incited the need for this answering service solution?

We needed to find a partner who could answer our phones during off-hours, especially during evenings and weekends.

SOLUTION

How did you integrate the answering services into your company’s operations?

We forward after-hours calls to the answering service. In addition to this, we have them roll over to the call center, ensuring that there will always be a live person at the other end of the line.

AnswerForce has helped us take on more outbound calls, which is an important part of our operations. I’m excited to see how it turns out.

Why would you recommend this answering service over comparable companies?

I've always appreciated the friendly environment within AnswerForce. Everyone I've talked to has been able to help us with any questions or challenges when trying to roll a new program out. AnswerForce is also good in terms of beta testing.

On an annual or monthly basis, how much does your company spend to use this answering service?

Each of our franchisees spends around $270 per month on AnswerForce's services.

RESULTS & FEEDBACK

Can you share any success, metrics, or overall results of your integration of this service?

We had a ROI (return on investment) of 508%.

Were there any features/tools that you were really impressed by offered by AnswerForce?

From a corporate point of view, I like being able to use the dashboard to review and analysis the calls coming in. It's nice to have the ability to help each of our franchisees out, giving them a better understanding of how calls are being answered and how they can reply to those calls.

Looking back, are there any areas of the service that you feel could be added or improved upon?

The outbound call capacity is something on which we're working together with AnswerForce. We hope to get that service up and running soon, and will have access to franchise owner's calendars, with AnswerForce setting up appointments on our behalf.

Have you had to interact with the answering service’s support team or reference their support resources?

Not too long ago, I had contact with AnswerForce's support staff for reviewing some dashboard data. They responded to my email, we had a phone conversation, and resolved the issue.

5.0
Overall Score I would definitely recommend AnswerForce, and hope to continue our relationship.
  • N/A Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The features which we need are there. We're only missing the outbound call service.
  • 5.0 NPS
    Willing to refer
    We've had great rapport with AnswerForce. If I need something, they will pick up the phone or send me an email, and talk through the issue. AnswerForce has been a true partner for us.

Appointment Scheduling and Customer Orders for IT Company

"AnswerForce is a company that offers an excellent service at a good cost."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
July 2015 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Buffalo, New York
IT Director, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use these services because they are safe and more professional.

What is the volume of inbound calls your company was handling per day?

60.

What were your company’s goals for the partnership with this service provider?

Our goal was to have a professional service for our clients' insurance.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

AnswerForce offers a program of adjustment of appointments for meetings, personalized attention for customers when placing orders, and a multichannel option CRM.

Could you describe this service provider's pricing structure and how they bill you?

They charge according to the service that the company needs. We send payment by check.

How did you find and select this service provider?

They were the recommendation of a friend.​​​​​​​

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

Their work is excellent and very professional.

How much time and money do you estimate that this service provider saves you each month?

They save us 20% a month, which is very effective.

Based on your experience, what takeaways can you share about working with this service provider?

AnswerForce is a company that offers an excellent service at a good cost.​​​​​​​

What do you think are the strengths of this service provider?

The service and treatment they provide is excellent quality.​​​​​​​

Where do you think this service provider can improve?

I think AnswerForce provides a perfect service. I'm satisfied.​​​​​​​

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Inbound Appointment Setting for Manufacturing Company

"We now have more customers than we thought we would."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2016 - Ongoing
The Reviewer
 
51-200 Employees
 
Groveport, Ohio
Sales Manager, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We require inbound services when our firm goes through a lot of organizational changes.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

The volume of inbound calls per day is around 60%.

What challenge were you trying to address with the service provider?

To better manage the volume of incoming customer calls.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with a great service will managing our incoming calls.

Could you describe the pricing structure and how they billed you?

They bill us monthly for their great service.

How did you come to work with this service provider?

We found the service through an online search.

How would you assess the service provider for answering calls, customer service, and communication?

They are very fast to respond to all our needs.

How much time, in hours, does this service provider save you each month?

At least $300 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have improved our business in many ways and we now have more customers than we thought we would.

What are the service provider's strengths?

They make our company more versatile.

How can the service provider improve?

Nothing at all. They are great.

How long has your company been working with this service provider?

We've worked with them for over two years.

How much money do you spend annually with this service provider?

We spend about $50,000 to $199,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

24-Hour Customer Support for Retail Company

"They have done a fantastic job."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
The Reviewer
 
51-200 Employees
 
Conway, Massachusetts
Administrative Executive, Retail Business
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It's a 24-hour service. We used to handle it in-house but it wasn't cost effective.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

25%.

What challenge were you trying to address with the service provider?

Our goal was to get our operations running more smoothly and to free up employees for other tasks.

SOLUTION

What was the scope of the service provider's involvement?

They help with answering calls, processing orders, and routing calls to appropriate departments.

Could you describe the pricing structure and how they billed you?

It is a one-year contract and we have a base package of allotted calls per month. After those are used we pay on a percentage.

How did you come to work with this service provider?

We heard about them from a friend and business associate who was using them.

How would you assess the service provider for answering calls, customer service, and communication?

They have done a fantastic job and have allowed employees who were in those positions to do other things. That has increased productivity and moral.

How much time, in hours, does this service provider save you each month?

50-100 hours.

How much money does this service provider save you each month?

$1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Saving $1,500 a month has made it possible to hire a few more part-time employees so now my company is more productive.

What are the service provider's strengths?

Their strengths are their customer service and ability to take a call center in-house.

How can the service provider improve?

Thus far I have no complaints with them.

How long has your company been working with this service provider?

Feb. 2017 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer