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Answer4u

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The UK's Leading 24 Hr Telephone Answering Service

Answer4u is a leading UK-based telephone answering service, supporting businesses of all sizes with professional, 24/7 call handling. Whether you're a start-up aiming to make a strong first impression or an established company needing reliable overflow support, our team is here to act as an extension of yours.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Nottingham , England
  • Year founded
    Founded 2004
  • Languages

1 Language that we service

  • English

1 Locations

  • Nottingham , England

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    Our Story

    Founded in 2004 by the ICS Group Ltd, Answer4u is one of the UK’s fastest-growing 24/7 telephone answering services, trusted by more than 12,000 businesses nationwide. From SMEs to large corporate organisations, we provide professional call answering services delivered entirely by our Nottingham-based team. 

    With over 60 million calls handled, a 92% client retention rate, and a 5/5 Trustpilot score, Answer4u continues to set the standard in reliability, innovation, and customer service.

    What Sets Us Apart

    A 100% UK-Based, Highly Trained Receptionist Team

    Answer4u’s Nottingham-based team is highly trained to act as an extension of each client’s business, delivering professional, friendly call handling every time.

    Proven Reliability and Results

    With 60M+ calls handled, a 92% retention rate, and a 5/5 Trustpilot score, Answer4u delivers consistent, dependable service trusted by thousands of UK businesses.

    Customer-First Culture

    Answer4u’s team treats every call as important, offering accurate, personable service that leaves callers with a strong, lasting impression of each client’s brand.

    Quick Facts

    21 years in business

    Commonly Asked Questions

    We offer a full suite of services including: Receptionist and Message Taking – answering, screening, forwarding calls and capturing detailed messages when you're unavailable. Engineer Call-Out Support – prioritising and dispatching urgent maintenance requests. Diary Management – booking and managing appointments in real-time. Ecommerce Answering Service – managing order queries, delivery updates and product information to support your online sales efficiently. Disaster Recovery Services – keeping you connected during outages or emergencies. Email Handling Service – monitoring and responding to customer emails promptly, so no enquiry goes unanswered. Helpdesk Support – triaging and resolving customer issues using your internal resources. Dedicated Agents - a fully outsourced call centre experience with multi-channel support. Our agents work exclusively for your business and are trained to handle more complex customer interactions

    A professional answering service provides virtual receptionist support to handle incoming calls on behalf of your business. It works by diverting your phone line to a trained team who answer calls in your company’s name, using a script tailored to your requirements. When you divert your phone line to us, our receptionists answer your calls using a personalised script. We take messages, transfer calls, or provide information, just as your in-house team would. The goal is to ensure every call is answered promptly, professionally, and consistently – even outside regular working hours.

    Call answering services offer a range of benefits that help businesses stay responsive and professional without the need for in-house staff. Key advantages include: Never missing a call – Every call is answered promptly, even outside working hours. Improved customer experience – Friendly, UK-based receptionists provide a personal and professional first impression. Call filtering – Unwanted or unsolicited calls are screened, saving you time. Custom call handling – Calls can be forwarded, messages taken, or queries handled according to your preferences. Instant notifications – You receive real-time updates by email or SMS, so you’re always in the loop. Call recording and reporting – Ideal for training, quality control, and transparency. Cost-effective support – Gain the benefits of a full-time receptionist without the overheads. Whether you're a small business, start-up, or growing team, a 24/7 telephone answering service helps you stay connected, improve efficiency, and maintain a professional image.

    Yes. All our call handlers are based in our Nottingham city centre office, delivering a professional and familiar experience for your UK customers.

    We work with businesses across a broad range of sectors, including legal services, property management, estate agencies, healthcare, dental, construction, care providers, accountancy, pest control, marketing, manufacturing, IT, insurance, maintenance, e-commerce, and numerous other industries. Our call handling services are tailored to suit the unique needs of your industry, ensuring a seamless experience for your callers.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

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    Verified Client Reviews
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    Overall Review Rating
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    Source
    Clutch

    Business Entity

    Business Entity Name Integrated Communication Services Limited
    Source Companies House
    Jurisdiction of Formation United Kingdom
    Date of Formation February 10, 2004
    Status Active
    Last Updated August 28, 2025
    ID 05039732

    Credit Report Results

    International Credit Risk Assessment Very Low Risk
    Source Creditsafe
    Last Updated August 28, 2025
    Learn More About The Clutch Verification Process

    Locations (1)

    Pinfold House, Talbot Street Nottingham , England NG1 5GL

    101 - 150

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