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Answer4u

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The UK's Leading 24 Hr Telephone Answering Service

Answer4u is a UK-based telephone answering and outsourced call centre provider helping businesses stay connected with customers 24/7, 365 days a year. Established in 2004, we have handled more than 60 million calls and supported over 12,000 UK businesses.

From start-ups and SMEs to established organisations, use Answer4u as an extension of your team, with a flexible service that avoids the cost and commitment of building a larger in-house operation.

Our services include:

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Nottingham , England
  • Year founded
    Founded 2004
  • Languages

1 Language that we service

  • English

1 Locations

  • Nottingham , England

Service Lines
Call Center Services
55%
Customer Service Outsourcing
35%
Back Office Outsourcing
10%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
34%
Claims Processing
33%
Payment Processing
33%
Inbound Services
Answering services
75%
Inbound appointment scheduling
13%
Virtual receptionist
12%
Customer Service Outsourcing
Chat Support Services
50%
Phone Support Services
25%
Order Processing & Taking
15%
Email Support Services
10%
Industries
Advertising & marketing
5%
Business services
5%
Consumer products & services
5%
Dental
5%
Education
5%
Energy & natural resources
5%
Financial services
5%
Government
5%
Hospitality & leisure
5%
Information technology
5%
Legal
5%
Manufacturing
5%
Media
5%
Medical
5%
Non-profit
5%
Real estate
5%
Retail
5%
Telecommunications
5%
Utilities
5%
eCommerce
5%
Clients
Midmarket ($10M - $1B)
50%
Small Business (<$10M)
50%

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Our Story

Founded in 2004 by the ICS Group Ltd, Answer4u is one of the UK’s fastest-growing 24/7 telephone answering services, trusted by more than 12,000 businesses nationwide. From SMEs to large corporate organisations, we provide professional call answering services delivered entirely by our Nottingham-based team. 

With over 60 million calls handled, a 92% client retention rate, and a 5/5 Trustpilot score, Answer4u continues to set the standard in reliability, innovation, and customer service.

What Sets Us Apart

A 100% UK-Based, Highly Trained Receptionist Team

Answer4u’s Nottingham-based team is highly trained to act as an extension of each client’s business, delivering professional, friendly call handling every time.

Proven Reliability and Results

With 60M+ calls handled, a 92% retention rate, and a 5/5 Trustpilot score, Answer4u delivers consistent, dependable service trusted by thousands of UK businesses.

Customer-First Culture

Answer4u’s team treats every call as important, offering accurate, personable service that leaves callers with a strong, lasting impression of each client’s brand.

Quick Facts

22 years in business

Commonly Asked Questions

We offer a full suite of services including: Receptionist and Message Taking – answering, screening, forwarding calls and capturing detailed messages when you're unavailable. Engineer Call-Out Support – prioritising and dispatching urgent maintenance requests. Diary Management – booking and managing appointments in real-time. Ecommerce Answering Service – managing order queries, delivery updates and product information to support your online sales efficiently. Disaster Recovery Services – keeping you connected during outages or emergencies. Email Handling Service – monitoring and responding to customer emails promptly, so no enquiry goes unanswered. Helpdesk Support – triaging and resolving customer issues using your internal resources. Dedicated Agents - a fully outsourced call centre experience with multi-channel support. Our agents work exclusively for your business and are trained to handle more complex customer interactions

A professional answering service provides virtual receptionist support to handle incoming calls on behalf of your business. It works by diverting your phone line to a trained team who answer calls in your company’s name, using a script tailored to your requirements. When you divert your phone line to us, our receptionists answer your calls using a personalised script. We take messages, transfer calls, or provide information, just as your in-house team would. The goal is to ensure every call is answered promptly, professionally, and consistently – even outside regular working hours.

Call answering services offer a range of benefits that help businesses stay responsive and professional without the need for in-house staff. Key advantages include: Never missing a call – Every call is answered promptly, even outside working hours. Improved customer experience – Friendly, UK-based receptionists provide a personal and professional first impression. Call filtering – Unwanted or unsolicited calls are screened, saving you time. Custom call handling – Calls can be forwarded, messages taken, or queries handled according to your preferences. Instant notifications – You receive real-time updates by email or SMS, so you’re always in the loop. Call recording and reporting – Ideal for training, quality control, and transparency. Cost-effective support – Gain the benefits of a full-time receptionist without the overheads. Whether you're a small business, start-up, or growing team, a 24/7 telephone answering service helps you stay connected, improve efficiency, and maintain a professional image.

Yes. All our call handlers are based in our Nottingham city centre office, delivering a professional and familiar experience for your UK customers.

We work with businesses across a broad range of sectors, including legal services, property management, estate agencies, healthcare, dental, construction, care providers, accountancy, pest control, marketing, manufacturing, IT, insurance, maintenance, e-commerce, and numerous other industries. Our call handling services are tailored to suit the unique needs of your industry, ensuring a seamless experience for your callers.

Verified means Clutch independently confirmed Answer4u is a legally registered business,
financially sound (Creditsafe: Very Low Risk).

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Verified Client Reviews
0
Overall Review Rating
0
Source
Clutch

Business Entity

Business Entity Name Integrated Communication Services Limited
Source Companies House
Jurisdiction of Formation United Kingdom
Date of Formation February 10, 2004
Status Active
Last Updated August 28, 2025
ID 05039732

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated August 28, 2025
Learn More About The Clutch Verification Process

Locations (1)

Pinfold House, Talbot Street Nottingham , England NG1 5GL

101 - 150

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