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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Undisclosed
  • < $25 / hr
  • 50 - 249
  • Duluth, GA
  • Founded 2000

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Focus

No data have been added yet...

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 0.5 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with clients reporting costs ranging from $40 to $150 per month. Their services provide significant value, reducing missed calls and enhancing customer service without the need for in-house staff.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 45 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 0.7
  • Schedule 0.5
  • Cost 0.5
  • Willing to Refer 4.5

Top Mentions

Review Highlights

  • Impressive Onboarding Process

    The onboarding process is smooth and efficient, with dedicated personnel ensuring a seamless transition and addressing any initial issues quickly.

  • Convenient Script Customization

    The ability to easily customize call scripts allows businesses to tailor interactions based on current needs, improving the accuracy and relevancy of information provided to callers.

  • Room for Improvement in Staffing

    Some clients suggest expanding the team with specialized knowledge, such as mental health backgrounds, to enhance service quality in specific sectors.

  • High Customization and Flexibility

    Clients appreciate Moneypenny USA's ability to create custom systems tailored to specific business needs. They adapt their services to match unique client requirements, making them a versatile partner.

  • Positive Impact on Business Operations

    Clients report improvements in operational efficiency and lead generation. The service provides a professional appearance, contributing to business growth and client satisfaction.

  • Positive Feedback from End Clients

    End clients frequently express satisfaction with the professional and reliable service, contributing to the client's professional image and customer retention.

Moneypenny USA (formerly VoiceNation) Reviews

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Voice Services Solution for Renovation Business

  • Call Center Services
  • Less than $10,000
  • May 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their customer service has been excellent."

Company Owner, Reno Done Rite
Lola Miller
  • Other Industry
  • Galveston, Texas
  • 1-10 Employees
  • Online Review 
  • Verified

Moneypenny USA (formerly VoiceNation)
 provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups.

Answering Service for Medical Office

  • Call Center Services
  • Less than $10,000
  • June 2018 - Jan. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Working with Moneypenny USA (Formerly Voice Nation) is the best decision I have made."

Office Manager, Go Beyond Relief
Steven Cohen
  • Healthcare
  • Greenville, North Carolina
  • 1-10 Employees
  • Online Review 
  • Verified

Moneypenny USA (Formerly Voice Nation) implemented automated telephone answering services to a medical office. The coverage was programmed for business hours.

Answering & Directing Calls for Real Estate Brokerage Firm

  • Call Center Services
  • Less than $10,000
  • Nov. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“They provide exactly what we need and continually drive the project forward.”

Vice President & Administrator, Real Estate Brokerage Firm
Emily C.
  • Real estate
  • Tampa, Florida
  • 1-10 Employees
  • Phone Interview 
  • Verified

Moneypenny USA (formerly VoiceNation) provides ongoing call answering and directing services. They follow an existing script, gather information, and forward calls to the right individual or voicemail box.

24/7 Answering Services for Life Coaching Company

  • Call Center Services
  • Less than $10,000
  • Feb. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“Because of their service, our client base has grown quite a bit.”

CEO, 2 Times Focus
Jerry Grayson
  • Other Industry
  • Michigan, United States
  • 1-10 Employees
  • Phone Interview 
  • Verified

Moneypenny USA (formerly VoiceNation) provides 24/7 answering services so that end clients always have someone to talk to. They gather contact information and the reason for calling then immediately forward the information.

Answering Services for Marketing Company

  • Call Center Services
  • Confidential
  • Mar. 2025 - Ongoing
4.0
Quality
4.0
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"That level of attentiveness, organization, and professionalism is what sets Moneypenny USA (formerly VoiceNation) apart."

CEO, Luminate Marketing
Lynne Moyer
  • Advertising & marketing
  • Atlanta, Georgia
  • 1-10 Employees
  • Phone Interview 
  • Verified

Moneypenny USA (formerly VoiceNation) receives phone calls through the main number on the firm's website. Customers are now getting a live person instead of a voice recording. They took notes and sent detailed emails back. If the contacts are coming from Voice Nation, it means they’re legitimate leads and not spam.

Answering Services for Property Rental Company

  • IT Managed Services
  • Less than $10,000
  • March 2025
4.0
Quality
5.0
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Moneypenny USA's (formerly VoiceNation) team was extremely attentive and very helpful. They gave us great advice from the beginning."

Owner, KD Rentals
Katrina Wilhelm
  • Real estate
  • Columbus, Indiana
  • 1-10 Employees
  • Phone Interview 
  • Verified

The property rental company hired Moneypenny USA's (formerly VoiceNation) answering services to attend their clients whenever the owner or property manager were unavailable.

Call Answering Service for Mental Health Company

  • Call Center Services
  • Less than $10,000
  • Mar. - June 2020
4.5
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"The level of support they provided set them apart."

Head of Marketing, Mental Health Company
Anonymous
  • Healthcare
  • San Francisco, California
  • 11-50 Employees
  • Online Review 
  • Verified

Moneypenny USA (Formerly Voice Nation) provided live chat services for a mental health company. The team provided 24/7 customer service, answering questions from canned responses and ad-libbing where necessary. 

Answering Services for SMB

  • Call Center Services
  • Confidential
  • Feb. 2017 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
4.5
Willing to Refer
4.0

"Moneypenny has definitely improved revenue due to new business calls effectively answered and dispersed."

Senior Manager, SMB
Anonymous
  • Other Industry
  • Fairburn, Georgia
  • 11-50 Employees
  • Survey Response 

Reliable Autoreceptionist Answering Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"This answering service provider is well known and reliable."

Associate, Sales
Anonymous
  • Consumer Products
  • Etowah, Tennessee
  • 10,001+ Employees
  • Survey Response 

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
38
Overall Review Rating
4.4
Source
Clutch
Last Updated
April 8, 2022
Business Entity
Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 15, 2002
Status Active
Last Updated January 19, 2022
ID 0203233
Credit Report Results
International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 19, 2022
Learn More About The Clutch Verification Process

Locations (1)

201 - 250

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