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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA
No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate < $25 /hr
    Rating for cost 1.1 /5

    What Clients Have Said

    Moneypenny USA offers flexible pricing, ranging from $50 to $40,000 depending on client needs. Monthly fees average around $300, with clients appreciating the value for cost due to customized services and excellent support.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 49 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Moneypenny USA (formerly VoiceNation) Review Insights

    Overall Review Rating

    4.5
    • Quality 1.3
    • Schedule 1.1
    • Cost 1.1
    • Willing to Refer 4.5

    Top Mentions

    Review Highlights

    • Room for Improvement in Data Management

      While Moneypenny USA excels in many areas, some clients have noted that their data management and reporting capabilities could be enhanced for more efficient tracking and analysis.

    • High Level of Professionalism

      The professionalism of Moneypenny USA's team is frequently praised. Their ability to understand client needs and provide services that align with business objectives sets them apart from competitors.

    • Proactive in Client Communication

      Moneypenny USA is noted for their proactive communication with clients, regularly checking in to ensure satisfaction and making necessary adjustments to improve service delivery.

    • Outstanding Customer Service

      Clients consistently commend Moneypenny USA for their exceptional customer service. They are noted for their prompt responses, attentiveness, and ability to resolve issues quickly, ensuring a smooth client experience.

    • Positive Impact on Business Operations

      Several clients report that Moneypenny USA's services have positively impacted their business operations, reducing internal workload, increasing lead conversion, and improving customer satisfaction.

    • Flexible Customization for Clients

      Moneypenny USA is praised for their flexibility and willingness to create customized systems for clients. This adaptability has been crucial in meeting unique client needs, such as developing tailored call-in systems for different facilities.

    Moneypenny USA (formerly VoiceNation) Reviews

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    Call Center Services for Medical Staffing and Recruiting Co.

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Moneypenny USA (Formerly Voicenation) is a one-stop-shop." 

    Lead Recluiter
    Anonymous
    • Other Industry
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Moneypenny USA (Formerly Voicenation) provides live call answering and redirection to help their client's employees call out to any one of the company's nearly 20 facilities. They work from a script that was jointly developed. 

    Answering Services for Kick-boxing Fitness Facility

    • Call Center Services
    • Less than $10,000
    • Nov. 2018 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.0

    "They’re friendly, timely, and receptive to my requests."

    President, J9Dilworth, Inc.
    John Dee
    • Sports
    • 11-50 Employees
    • Phone Interview 
    • Verified

    A kickboxing fitness facility engages Moneypenny USA (Formerly Voicenation) to provide answering services. In addition to answering phone calls, the team records and forwards messages for the client to later address.  

    Answering Services for Catering Company

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Moneypenny USA (Formerly Voice Nation) goes beyond answering services; their team provides trust."

    CEO & Founder, SimpleCater
    Victor Konig
    • Other Industry
    • Florida, United States
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Moneypenny USA (Formerly Voice Nation) runs a phone line for a catering concierge service. Their team handles messages and business inquiries.

    Voice Services Solution for Renovation Business

    • Call Center Services
    • Less than $10,000
    • May 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their customer service has been excellent."

    Company Owner, Reno Done Rite
    Lola Miller
    • Other Industry
    • Galveston, Texas
    • 1-10 Employees
    • Online Review 
    • Verified

    Moneypenny USA (formerly VoiceNation)
     provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups.

    Answering Service for Medical Office

    • Call Center Services
    • Less than $10,000
    • June 2018 - Jan. 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Working with Moneypenny USA (Formerly Voice Nation) is the best decision I have made."

    Office Manager, Go Beyond Relief
    Steven Cohen
    • Healthcare
    • Greenville, North Carolina
    • 1-10 Employees
    • Online Review 
    • Verified

    Moneypenny USA (Formerly Voice Nation) implemented automated telephone answering services to a medical office. The coverage was programmed for business hours.

    Answering & Directing Calls for Real Estate Brokerage Firm

    • Call Center Services
    • Less than $10,000
    • Nov. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They provide exactly what we need and continually drive the project forward.”

    Vice President & Administrator, Real Estate Brokerage Firm
    Emily C.
    • Real estate
    • Tampa, Florida
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Moneypenny USA (formerly VoiceNation) provides ongoing call answering and directing services. They follow an existing script, gather information, and forward calls to the right individual or voicemail box.

    24/7 Answering Services for Life Coaching Company

    • Call Center Services
    • Less than $10,000
    • Feb. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Because of their service, our client base has grown quite a bit.”

    CEO, 2 Times Focus
    Jerry Grayson
    • Other Industry
    • Michigan, United States
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Moneypenny USA (formerly VoiceNation) provides 24/7 answering services so that end clients always have someone to talk to. They gather contact information and the reason for calling then immediately forward the information.

    Answering Services for Marketing Company

    • Call Center Services
    • Confidential
    • Mar. 2025 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "That level of attentiveness, organization, and professionalism is what sets Moneypenny USA (formerly VoiceNation) apart."

    CEO, Luminate Marketing
    Lynne Moyer
    • Advertising & marketing
    • Atlanta, Georgia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Moneypenny USA (formerly VoiceNation) receives phone calls through the main number on the firm's website. Customers are now getting a live person instead of a voice recording. They took notes and sent detailed emails back. If the contacts are coming from Voice Nation, it means they’re legitimate leads and not spam.

    Answering Services for Property Rental Company

    • IT Managed Services
    • Less than $10,000
    • March 2025
    4.0
    Quality
    5.0
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Moneypenny USA's (formerly VoiceNation) team was extremely attentive and very helpful. They gave us great advice from the beginning."

    Owner, KD Rentals
    Katrina Wilhelm
    • Real estate
    • Columbus, Indiana
    • 1-10 Employees
    • Phone Interview 
    • Verified

    The property rental company hired Moneypenny USA's (formerly VoiceNation) answering services to attend their clients whenever the owner or property manager were unavailable.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.5
    Source
    Clutch
    Last Updated
    April 8, 2022
    Business Entity
    Business Entity Name VoiceNation, LLC
    Source Georgia Secretary of State
    Jurisdiction of Formation Georgia
    Date of Formation January 15, 2002
    Status Active
    Last Updated January 19, 2022
    ID 0203233
    Credit Report Results
    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 19, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    201 - 250

    Contact Moneypenny USA (formerly VoiceNation)

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