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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate < $25 /hr
    Rating for cost 1.1 /5

    What Clients Have Said

    Moneypenny USA offers flexible pricing, ranging from $50 to $40,000 depending on client needs. Monthly fees average around $300, with clients appreciating the value for cost due to customized services and excellent support.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 49 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Moneypenny USA (formerly VoiceNation) Review Insights

    Overall Review Rating

    4.5
    • Quality 1.3
    • Schedule 1.1
    • Cost 1.1
    • Willing to Refer 4.5

    Top Mentions

    Review Highlights

    • High Level of Professionalism

      The professionalism of Moneypenny USA's team is frequently praised. Their ability to understand client needs and provide services that align with business objectives sets them apart from competitors.

    • Effective Call Handling

      Moneypenny USA provides reliable call handling services, ensuring calls are answered promptly and accurately. This has helped clients avoid missed opportunities and maintain a professional image.

    • Competitive Pricing

      Clients appreciate Moneypenny USA's competitive pricing, which is seen as offering good value for the services provided. This has been a key factor in client satisfaction and retention.

    • Positive Impact on Business Operations

      Several clients report that Moneypenny USA's services have positively impacted their business operations, reducing internal workload, increasing lead conversion, and improving customer satisfaction.

    • Room for Improvement in Data Management

      While Moneypenny USA excels in many areas, some clients have noted that their data management and reporting capabilities could be enhanced for more efficient tracking and analysis.

    • Flexible Customization for Clients

      Moneypenny USA is praised for their flexibility and willingness to create customized systems for clients. This adaptability has been crucial in meeting unique client needs, such as developing tailored call-in systems for different facilities.

    Moneypenny USA (formerly VoiceNation) Reviews

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    Services
    Project cost

    Reliable Email Answering Services

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The company performs well and I never miss a call or important message."

    Jun 22, 2017
    Owner, Business Development
    Anonymous
    • Manufacturing
    • Las Vegas, Nevada
    • 11-50 Employees
    • Survey Response

    Good Performance by Automated Answering Service

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "With Voice Nation the amount of complaints has dropped significantly. "

    Jun 22, 2017
    Manager, Human Resources
    Anonymous
    • Energy & natural resources
    • Baytown, Texas
    • 51-200 Employees
    • Survey Response

    Voice Nation Helps With Customer Service

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "The performance has been good."

    Jun 22, 2017
    Manager, Other
    Anonymous
    • Information technology
    • Taunton, Massachusetts
    • 1,001-5,000 Employees
    • Survey Response

    Voice Nation is Always Available with Quality Representatives

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The company helps with overflow of calls and when we have meetings."

    Jun 21, 2017
    Executive, Administration
    Anonymous
    • Business services
    • Phoenix, Arizona
    • 501-1,000 Employees
    • Survey Response

    Increased Answering Service Hours at a Reasonable Price

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's affordable, reliable, and cost effective."

    Jun 21, 2017
    Senior Manager, Customer Service
    Anonymous
    • Business services
    • Scottsdale, Arizona
    • 1,001-5,000 Employees
    • Survey Response

    Increased Clientele Since Hiring Money Penny

    • Call Center Services
    • Less than $10,000
    • June 2017 - Ongoing
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Money Penny is a great company and couldn't ask for a better job to be done! "

    Jun 21, 2017
    Senior Manager, Administration
    Anonymous
    • Hospitality & leisure
    • Harlan, Kentucky
    • 1-10 Employees
    • Survey Response

    Automated Answering for Education Org

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume."

    Jun 21, 2017
    Manager, Human Resources
    Anonymous
    • Education
    • Long Branch, New Jersey
    • 5,001-10,000 Employees
    • Survey Response

    Quality Answering Service for Real Estate

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "I think our answering service [Voice Nation] has the quality that enhances our business needs."

    Jun 21, 2017
    Manager, Business Development
    Anonymous
    • Real estate
    • Oak Lawn, Illinois
    • 51-200 Employees
    • Survey Response

    Increased Contact With Clients

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "We use the live answering service and we are extremely satisfied."

    Jun 21, 2017
    Senior Manager, Administration
    Anonymous
    • Other industries
    • Nacogdoches, Texas
    • 51-200 Employees
    • Survey Response

    Money Penny is a Great Source of Information

    • Call Center Services
    • Less than $10,000
    • June 2017 - Ongoing
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Money Penny provides a great level of detail to our customers’ questions and it's something I like to hear about."

    Jun 21, 2017
    President, Other
    Anonymous
    • Other industries
    • Garland, Texas
    • 11-50 Employees
    • Survey Response

    Showing 21-30 of 52 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.5
    Source
    Clutch
    Last Updated
    April 8, 2022

    Business Entity

    Business Entity Name VoiceNation, LLC
    Source Georgia Secretary of State
    Jurisdiction of Formation Georgia
    Date of Formation January 15, 2002
    Status Active
    Last Updated January 19, 2022
    ID 0203233

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 19, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    2915 Premiere Parkway Duluth, GA, United States 30097

    201 - 250

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