Name: Moneypenny USA (formerly VoiceNation)
Address: 2915 Premiere Parkway, Duluth, United States, GA, 30097, US
Telephone: 866-766-5050
Price range: < $25
Rating: 4.5

America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way.

Min project size
Undisclosed
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Duluth, GA
Year founded
Founded 2000
Languages

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate < $25 /hr

Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers flexible pricing, ranging from $50 to $40,000 depending on client needs. Monthly fees average around $300, with clients appreciating the value for cost due to customized services and excellent support.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 49 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.5

Quality 1.3
Schedule 1.1
Cost 1.1
Willing to Refer 4.5

Top Mentions

Review Highlights

Room for Improvement in Data Management

While Moneypenny USA excels in many areas, some clients have noted that their data management and reporting capabilities could be enhanced for more efficient tracking and analysis.
Outstanding Customer Service

Clients consistently commend Moneypenny USA for their exceptional customer service. They are noted for their prompt responses, attentiveness, and ability to resolve issues quickly, ensuring a smooth client experience.
High Level of Professionalism

The professionalism of Moneypenny USA's team is frequently praised. Their ability to understand client needs and provide services that align with business objectives sets them apart from competitors.
Positive Impact on Business Operations

Several clients report that Moneypenny USA's services have positively impacted their business operations, reducing internal workload, increasing lead conversion, and improving customer satisfaction.
Excellent Project Management

Moneypenny USA is recognized for their strong project management skills, ensuring projects are completed on time and within budget. Their use of various tools facilitates effective communication and collaboration.
Strong Relationship Building

Moneypenny USA has been successful in building strong, ongoing relationships with clients, characterized by trust, reliability, and a deep understanding of client needs.

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Moneypenny USA (formerly VoiceNation) Reviews

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Call Center Services
Less than $10,000
Mar. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They got the job done."

Oct 15, 2020

Sales Director, Drug Testing Ace

Anonymous

Business services
Los Angeles, California
51-200 Employees
Online Review
Verified

Moneypenny USA (Formerly Voice Nation) provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

Moneypenny USA's (Formerly Voice Nation) work has a positive impact on the company's business, leading to an ongoing collaboration. The vendor is able to meticulously separate the client's good sales leads.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

This was for a DrugTestingAce.com a business I own. This is a drug testing company that mainly services companies with kits and services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moneypenny?

To answer calls and sort leads.

What were your goals for this project?

To have the leads get to the right people in a timely manner while sorting out the junk and information only calls.

SOLUTION

How did you select Moneypenny?

Compared a lot of companies and found their plan one of the best. It also seemed to allow more flexibility then others.

Describe the project in detail.

To answer the phones and sort the leads.

What was the team composition?

We had a main contact and other rotated in when needed to fill the time zones.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were affective at sorting the leads from the junk

How effective was the workflow between your team and theirs?

It was good.

What did you find most impressive about this company?

They got the job done.

Are there any areas for improvement?

not that i can think of

RATINGS

5.0

Call Center Services
Less than $10,000
Mar. - June 2020

4.5

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The level of support they provided set them apart."

Jun 5, 2020

Head of Marketing, Mental Health Company

Anonymous

Other industries
San Francisco, California
11-50 Employees
Online Review
Verified

Moneypenny USA (Formerly Voice Nation) provided live chat services for a mental health company. The team provided 24/7 customer service, answering questions from canned responses and ad-libbing where necessary.

The engagement helped increase conversions and ensure that the phones were always answered. Moneypenny USA (Formerly Voice Nation) is reliable and responsive, making changes when necessary. The team provides a high level of customer service and support.

Call Center Services
Confidential
Jan. 2016 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're easy to work with."

Mar 14, 2019

VP of Deployment and Customer Support, SMARTMD

Kruti Schmitz

Other industries
Milwaukee, Wisconsin
11-50 Employees
Online Review
Verified

Moneypenny USA (Formerly Voice Nation) provides after-hours answering services.

Moneypenny USA (Formerly Voice Nation) handles their responsibilities with aplomb. Their easygoing approach and smooth communication make them a fantastic partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a B2B company that works with hospitals, clinics, and individual practices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moneypenny?

We hired Moneypenny to answer after-hours calls that our call center missed. We wanted our client base to speak with a human rather than a machine.

What were your goals for this project?

Our goal was to give our clients and prospects a human experience. Although we are a tech company, we believe that people are a better option for customer service and satisfaction, especially when the client has problems.

SOLUTION

How did you select this vendor?

We searched the internet for answering services and got bids from three vendors, one of which was Moneypenny. They were neither the cheapest nor the most expensive. Plus, the name is awesome, and I'm a big James Bond fan.

Describe the project in detail.

They supply live staff members to answer our after-hours calls.

What was the team composition?

I only work with the team lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Whenever I've called Moneypenny, I've always been satisfied.

How effective was the workflow between your team and theirs?

It's excellent.

What did you find most impressive about this company?

They're easy to work with.

Are there any areas for improvement?

No, I'm happy.

RATINGS

5.0

Call Center Services
Confidential
Feb. 2017 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.0

"Moneypenny USA (Formerly Voicenation) has definitely improved revenue due to new business calls effectively answered and dispersed."

Aug 12, 2017

Senior Manager, SMB

Anonymous

Other industries
Fairburn, Georgia
11-50 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We require inbound services because we have downsized.

How many inbound calls did your company handle every day?

40% of our total calls are inbound.

What challenge were you trying to address with the service provider?

Just to get calls answered and dispersed properly.

SOLUTION

What was the scope of the service provider's involvement?

They take care of calling back our customers for potentially acquiring new business.

Could you describe the pricing structure and how they billed you?

We have short-term billing with them. We don't have a long-term contract.

How did you come to work with this service provider?

They were a referral.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick, responsive and fit into my budget.

How much time and money does this service provider save you each month?

I'm not sure of the exact figure but it makes them a good short-term solution for our company.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Moneypenny has definitely improved revenue due to new business calls effectively answered and dispersed.

What are the service provider's strengths?

Good affordable and adaptable solution.

What areas can the service provider improve?

Response time on billing questions could be better.

How long has your company been working with this service provider?

Since February 2017.

How much money do you spend annually with this service provider?

I prefer not to answer.

RATINGS

4.0

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"This answering service provider is well known and reliable."

Jun 22, 2017

Associate, Sales

Anonymous

Other industries
Etowah, Tennessee
10,001+ Employees
Survey Response

Call Center Services
$10,000 to $49,999

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"It is easy to use, easy to track and provides great insight and reporting."

Jun 22, 2017

Vice President, Marketing

Anonymous

Business services
Concord, North Carolina
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

3.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 2.5

"We are able to ensure every call is answered."

Jun 22, 2017

Associate, Other

Anonymous

Other industries
Minneapolis, Minnesota
1,001-5,000 Employees
Survey Response

Call Center Services
$10,000 to $49,999

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"Voice Nation has allowed our company to focus on the client and not the calls which sometimes are distracting."

Jun 22, 2017

Associate

Anonymous

Education
Melbourne, Florida
1,001-5,000 Employees
Survey Response

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"Voice Nation helped us to maintain our business operation successfully without any hurdles."

Jun 22, 2017

Executive, Finance

Anonymous

Information technology
Miami, Florida
51-200 Employees
Survey Response

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"The performance has been up to expectations and very good."

Jun 22, 2017

Vice President, Other

Anonymous

Other industries
Wadesboro, North Carolina
11-50 Employees
Survey Response

Showing 11-20 of 52 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 51

Overall Review Rating: 4.5

Source: Clutch

Last Updated: April 8, 2022

Business Entity

Business Entity Name	VoiceNation, LLC
Source	Georgia Secretary of State
Jurisdiction of Formation	Georgia
Date of Formation	January 15, 2002
Status	Active
Last Updated	January 19, 2022
ID	0203233

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 19, 2022

Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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Moneypenny USA (formerly VoiceNation)

America’s favorite call answering service

2 Languages that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Room for Improvement in Data Management

Outstanding Customer Service

High Level of Professionalism

Positive Impact on Business Operations

Excellent Project Management

Strong Relationship Building

Reviews mentioning:

Moneypenny USA (formerly VoiceNation) Reviews

Call Center Services for Drug Testing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Answering Service for Mental Health Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Answering Service for B2B Medical Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Answering Services for SMB

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Reliable Autoreceptionist Answering Service

RATINGS

Voice Nation Increases Employee Productivity

RATINGS

Poorly Managed Medical Risk of Patients

RATINGS

User Friendly, Professional, and Reasonably Priced.

RATINGS

Affordable Answering Service

RATINGS

Answering Services for Transportation Company

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

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