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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate < $25 /hr
    Rating for cost 1.1 /5

    What Clients Have Said

    Moneypenny USA offers flexible pricing, ranging from $50 to $40,000 depending on client needs. Monthly fees average around $300, with clients appreciating the value for cost due to customized services and excellent support.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 49 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Moneypenny USA (formerly VoiceNation) Review Insights

    Overall Review Rating

    4.5
    • Quality 1.3
    • Schedule 1.1
    • Cost 1.1
    • Willing to Refer 4.5

    Top Mentions

    Review Highlights

    • Excellent Project Management

      Moneypenny USA is recognized for their strong project management skills, ensuring projects are completed on time and within budget. Their use of various tools facilitates effective communication and collaboration.

    • Strong Relationship Building

      Moneypenny USA has been successful in building strong, ongoing relationships with clients, characterized by trust, reliability, and a deep understanding of client needs.

    • Flexible Customization for Clients

      Moneypenny USA is praised for their flexibility and willingness to create customized systems for clients. This adaptability has been crucial in meeting unique client needs, such as developing tailored call-in systems for different facilities.

    • Outstanding Customer Service

      Clients consistently commend Moneypenny USA for their exceptional customer service. They are noted for their prompt responses, attentiveness, and ability to resolve issues quickly, ensuring a smooth client experience.

    • Room for Improvement in Data Management

      While Moneypenny USA excels in many areas, some clients have noted that their data management and reporting capabilities could be enhanced for more efficient tracking and analysis.

    • Impressive Onboarding Process

      Clients have highlighted Moneypenny USA's efficient and supportive onboarding process, which helps streamline integration of their services into existing business operations.

    Moneypenny USA (formerly VoiceNation) Reviews

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    Services
    Project Cost
    Industry
    Location

    Voice Nation Has Reasonable Pricing

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "I have been able to receive calls or messages around the clock."

    Jun 21, 2017
    Owner, Business Development
    Anonymous
    • Business services
    • Bismarck, North Dakota
    • 201-500 Employees
    • Survey Response

    Very User Friendly , Customers Feel Taken Care Of

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It has helped us connect with customers after hours and while out of the office."

    Jun 21, 2017
    Manager, Administration
    Anonymous
    • Real estate
    • Chesterfield, Missouri
    • 1-10 Employees
    • Survey Response

    Easy to Use Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "The performance has been really good and it has saved us labor fee for a receptionist."

    Jun 21, 2017
    Manager, Administration
    Anonymous
    • Business services
    • High Point, North Carolina
    • 11-50 Employees
    • Survey Response

    Professional and Automated Answering Services

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Makes it easy for your company to do more work without answering the phone."

    Jun 21, 2017
    Vice President, Administration
    Anonymous
    • Business services
    • Illinois, United States
    • 51-200 Employees
    • Survey Response

    Voice Nation's Performance is Great

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Their performance is great!"

    Jun 21, 2017
    Owner, Marketing
    Anonymous
    • Advertising & marketing
    • Blue Springs, Missouri
    • 1,001-5,000 Employees
    • Survey Response

    Voice Nation is the Best Company

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Everything about it makes it great."

    Jun 21, 2017
    President, Customer Service
    Anonymous
    • Telecommunications
    • Dallas, Texas
    • 201-500 Employees
    • Survey Response

    Makes Employees More Productive

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "They've benefitted us by making our employees more productive."

    Jun 21, 2017
    Owner, Administration
    Anonymous
    • Arts, entertainment & music
    • Wichita, Kansas
    • 1-10 Employees
    • Survey Response

    Automated Call Back and Voice Mail Options for Education Org

    • Call Center Services
    • $10,000 to $49,999
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It handles functions that would normally entail an employee."

    Jun 21, 2017
    Director, Finance
    Anonymous
    • Education
    • Philadelphia, Pennsylvania
    • 10,001+ Employees
    • Survey Response

    Invaluable Service to Our Business

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It records the messages accurately without losing any customer information."

    Jun 21, 2017
    Owner, Sales
    Anonymous
    • Other industries
    • Rockingham, North Carolina
    • 11-50 Employees
    • Survey Response

    Money Penny is Necessary and Performs Flawlessly

    • Call Center Services
    • $10,000 to $49,999
    • June 2017 - Ongoing
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Money Penny has performed flawlessly."

    Jun 21, 2017
    Senior Manager, Business Development
    Anonymous
    • Business services
    • Frisco, Texas
    • 51-200 Employees
    • Survey Response

    Showing 41-50 of 52 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.5
    Source
    Clutch
    Last Updated
    April 8, 2022

    Business Entity

    Business Entity Name VoiceNation, LLC
    Source Georgia Secretary of State
    Jurisdiction of Formation Georgia
    Date of Formation January 15, 2002
    Status Active
    Last Updated January 19, 2022
    ID 0203233

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 19, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    2915 Premiere Parkway Duluth, GA, United States 30097

    201 - 250

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