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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate < $25 /hr
    Rating for cost 1.1 /5

    What Clients Have Said

    Moneypenny USA offers flexible pricing, ranging from $50 to $40,000 depending on client needs. Monthly fees average around $300, with clients appreciating the value for cost due to customized services and excellent support.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 49 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
    Learn more about SEO pricing

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    Moneypenny USA (formerly VoiceNation) Review Insights

    Overall Review Rating

    4.5
    • Quality 1.3
    • Schedule 1.1
    • Cost 1.1
    • Willing to Refer 4.5

    Top Mentions

    Review Highlights

    • Room for Improvement in Data Management

      While Moneypenny USA excels in many areas, some clients have noted that their data management and reporting capabilities could be enhanced for more efficient tracking and analysis.

    • Positive Impact on Business Operations

      Several clients report that Moneypenny USA's services have positively impacted their business operations, reducing internal workload, increasing lead conversion, and improving customer satisfaction.

    • High Level of Professionalism

      The professionalism of Moneypenny USA's team is frequently praised. Their ability to understand client needs and provide services that align with business objectives sets them apart from competitors.

    • Proactive in Client Communication

      Moneypenny USA is noted for their proactive communication with clients, regularly checking in to ensure satisfaction and making necessary adjustments to improve service delivery.

    • Strong Relationship Building

      Moneypenny USA has been successful in building strong, ongoing relationships with clients, characterized by trust, reliability, and a deep understanding of client needs.

    • Effective Call Handling

      Moneypenny USA provides reliable call handling services, ensuring calls are answered promptly and accurately. This has helped clients avoid missed opportunities and maintain a professional image.

    Moneypenny USA (formerly VoiceNation) Reviews

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    Services
    Project cost

    Knowledge of Industry and 24/7 Availability

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "They have met all of our expectations and we haven’t had any problems yet."

    Jun 21, 2017
    Manager, Business Development
    Anonymous
    • Other industries
    • Greenville, South Carolina
    • 1,001-5,000 Employees
    • Survey Response

    Like Having a Receptionist in Your Office

    • Call Center Services
    • Less than $10,000
    • June 2017 - Ongoing
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "They make it possible for our firm to connect with our clients at any given moment."

    Jun 21, 2017
    President, IT
    Anonymous
    • Information technology
    • Friendswood, Texas
    • 11-50 Employees
    • Survey Response

    Virtual Chat Service for Nonprofit

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We have been able to answer a large volume of calls due to the implementation of the Quality Answering Service."

    Jun 21, 2017
    Manager, Customer Service
    Anonymous
    • Other industries
    • Charlotte, North Carolina
    • 5,001-10,000 Employees
    • Survey Response

    Voice Nation's Performance Has Been Excellent

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It helped our firm cut down the cost of a receptionist and it also offers 24/7 service."

    Jun 21, 2017
    Manager, Human Resources
    Anonymous
    • Retail
    • Pittsburgh, Pennsylvania
    • 501-1,000 Employees
    • Survey Response

    QAS is a Great and Reliable Service

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "My business has increased by 20% since I started using them."

    Jun 21, 2017
    Owner, Other
    Anonymous
    • Manufacturing
    • Sylacauga, Alabama
    • 11-50 Employees
    • Survey Response

    Automated Answering Service Increases Revenue of Company

    • Call Center Services
    • Less than $10,000
    • June 2017 - Ongoing
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "We chose Money Penny because of the reliability of their answering service."

    Jun 21, 2017
    Manager, IT
    Anonymous
    • Information technology
    • Staten Island, New York
    • 501-1,000 Employees
    • Survey Response

    Voice Nation Helped Increase Productivity

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "We really like the order processing feature and also the fact that our phone lines go down."

    Jun 21, 2017
    Director, Business Development
    Anonymous
    • Manufacturing
    • Hanover Park, Illinois
    • 501-1,000 Employees
    • Survey Response

    Missing Calls Problem Completely Solved

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "This has been the best decision for our company, we are getting more orders made and filled."

    Jun 21, 2017
    Owner, Other
    Anonymous
    • Other industries
    • Midland, Texas
    • 1-10 Employees
    • Survey Response

    QAS is the Best System

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "They give us quantifiable results."

    Jun 21, 2017
    President, Administration
    Anonymous
    • Energy & natural resources
    • Syracuse, New York
    • 1,001-5,000 Employees
    • Survey Response

    Voice Nation Helps Grow Business

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "They’ve done a great job so far and has provided lots of help for our team."

    Jun 21, 2017
    Owner, Sales
    Anonymous
    • Other industries
    • Eastpointe, Michigan
    • 1-10 Employees
    • Survey Response

    Showing 31-40 of 52 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.5
    Source
    Clutch
    Last Updated
    April 8, 2022

    Business Entity

    Business Entity Name VoiceNation, LLC
    Source Georgia Secretary of State
    Jurisdiction of Formation Georgia
    Date of Formation January 15, 2002
    Status Active
    Last Updated January 19, 2022
    ID 0203233

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 19, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    2915 Premiere Parkway Duluth, GA, United States 30097

    201 - 250

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