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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate < $25 /hr
    Rating for cost 1.1 /5

    What Clients Have Said

    Moneypenny USA offers flexible pricing, with clients reporting costs ranging from $40 to $40,000 based on service needs. Overall, they are perceived as providing good value, with effective support and adaptability to specific client requirements.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 50 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
    Learn more about SEO pricing

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    Moneypenny USA (formerly VoiceNation) Review Insights

    Overall Review Rating

    4.4
    • Quality 1.3
    • Schedule 1.1
    • Cost 1.1
    • Willing to Refer 4.4

    Top Mentions

    Review Highlights

    • Excellent Customization Capabilities

      Clients praised Moneypenny USA for their ability to create customized call handling solutions tailored to specific business operations, enhancing efficiency and client satisfaction.

    • Effective Call Management

      Moneypenny USA effectively manages call answering and redirection, which allows businesses to focus on their core activities without worrying about missed calls or messages.

    • High-Quality Customer Service

      The company's customer service is frequently highlighted as exceptional, with clients noting the friendly, attentive, and responsive nature of the team, which contributes to a smooth partnership.

    • Responsive Communication

      The company is praised for its quick and effective communication, addressing client needs and resolving issues promptly, which fosters a reliable partnership.

    • Cost-Effective Solutions

      Many clients appreciate the affordability of Moneypenny USA's services, which provide value for money by offering comprehensive call handling at competitive prices.

    • Data Management Improvements Needed

      Some clients noted that while Moneypenny USA provides useful call data, their data mapping capabilities could be enhanced for better client insights.

    Moneypenny USA (formerly VoiceNation) Reviews

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    Services
    Project Cost
    Industry
    Location

    Answering Services for Transportation Company

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "The performance has been up to expectations and very good."

    Jun 22, 2017
    Vice President, Other
    Anonymous
    • Other industries
    • Wadesboro, North Carolina
    • 11-50 Employees
    • Survey Response

    Reliable Email Answering Services

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The company performs well and I never miss a call or important message."

    Jun 22, 2017
    Owner, Business Development
    Anonymous
    • Manufacturing
    • Las Vegas, Nevada
    • 11-50 Employees
    • Survey Response

    Good Performance by Automated Answering Service

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "With Voice Nation the amount of complaints has dropped significantly. "

    Jun 22, 2017
    Manager, Human Resources
    Anonymous
    • Energy & natural resources
    • Baytown, Texas
    • 51-200 Employees
    • Survey Response

    Voice Nation Helps With Customer Service

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "The performance has been good."

    Jun 22, 2017
    Manager, Other
    Anonymous
    • Information technology
    • Taunton, Massachusetts
    • 1,001-5,000 Employees
    • Survey Response

    Voice Nation is Always Available with Quality Representatives

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The company helps with overflow of calls and when we have meetings."

    Jun 21, 2017
    Executive, Administration
    Anonymous
    • Business services
    • Phoenix, Arizona
    • 501-1,000 Employees
    • Survey Response

    Increased Answering Service Hours at a Reasonable Price

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's affordable, reliable, and cost effective."

    Jun 21, 2017
    Senior Manager, Customer Service
    Anonymous
    • Business services
    • Scottsdale, Arizona
    • 1,001-5,000 Employees
    • Survey Response

    Increased Clientele Since Hiring Money Penny

    • Call Center Services
    • Less than $10,000
    • June 2017 - Ongoing
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Money Penny is a great company and couldn't ask for a better job to be done! "

    Jun 21, 2017
    Senior Manager, Administration
    Anonymous
    • Hospitality & leisure
    • Harlan, Kentucky
    • 1-10 Employees
    • Survey Response

    Automated Answering for Education Org

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume."

    Jun 21, 2017
    Manager, Human Resources
    Anonymous
    • Education
    • Long Branch, New Jersey
    • 5,001-10,000 Employees
    • Survey Response

    Quality Answering Service for Real Estate

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "I think our answering service [Voice Nation] has the quality that enhances our business needs."

    Jun 21, 2017
    Manager, Business Development
    Anonymous
    • Real estate
    • Oak Lawn, Illinois
    • 51-200 Employees
    • Survey Response

    Increased Contact With Clients

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "We use the live answering service and we are extremely satisfied."

    Jun 21, 2017
    Senior Manager, Administration
    Anonymous
    • Other industries
    • Nacogdoches, Texas
    • 51-200 Employees
    • Survey Response

    Showing 21-30 of 53 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    52
    Overall Review Rating
    4.4
    Source
    Clutch
    Last Updated
    May 4, 2026

    Business Entity

    Business Entity Name VoiceNation, LLC
    Source Georgia Secretary of State
    Jurisdiction of Formation Georgia
    Date of Formation January 15, 2002
    Status Active
    Last Updated January 19, 2022
    ID 0203233

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 19, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    2915 Premiere Parkway Duluth, GA, United States 30097

    201 - 250

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