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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Service Lines
Call Center Services
80%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Answering services
63%
Virtual receptionist
37%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
50%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Financial services
20%
Information technology
20%
Legal
20%
Medical
20%
Real estate
20%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with costs ranging from $40 to $40,000 depending on service scope. Monthly fees average around $300, providing significant value for small to medium-sized businesses seeking reliable call handling and customer service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 50 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 1.3
  • Schedule 1.1
  • Cost 1.1
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Initial Setup and Onboarding

    Clients report a smooth onboarding process with Moneypenny, with dedicated account managers assisting in setting up services and ensuring all client needs are addressed from the start.

  • Impact on Business Efficiency

    The services provided by Moneypenny significantly improve business efficiency by freeing up client resources, enabling them to focus on core activities while ensuring customer calls are managed.

  • Reliable Call Handling

    Moneypenny USA (formerly VoiceNation) is praised for reliable call handling across various industries, ensuring calls are answered promptly, and messages are accurately relayed to clients, minimizing missed opportunities.

  • Room for Data Management Improvement

    While praised for their services, Moneypenny could improve its data management capabilities, particularly in providing more detailed and mapped data reports for client analysis.

  • Customer Service Excellence

    The company is commended for its high level of customer service, with friendly and professional staff who are dedicated to meeting client needs and maintaining a positive interaction.

  • Expertise in Diverse Industries

    Moneypenny USA serves a wide range of industries, from healthcare to real estate, showcasing their ability to adapt their services to meet the unique demands of different sectors.

Moneypenny USA (formerly VoiceNation) Reviews

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Voice Nation Helps Grow Business

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They’ve done a great job so far and has provided lots of help for our team."

Jun 21, 2017
Owner, Sales
Anonymous
  • Other industries
  • Eastpointe, Michigan
  • 1-10 Employees
  • Survey Response

Voice Nation Has Reasonable Pricing

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"I have been able to receive calls or messages around the clock."

Jun 21, 2017
Owner, Business Development
Anonymous
  • Business services
  • Bismarck, North Dakota
  • 201-500 Employees
  • Survey Response

Very User Friendly , Customers Feel Taken Care Of

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has helped us connect with customers after hours and while out of the office."

Jun 21, 2017
Manager, Administration
Anonymous
  • Real estate
  • Chesterfield, Missouri
  • 1-10 Employees
  • Survey Response

Easy to Use Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"The performance has been really good and it has saved us labor fee for a receptionist."

Jun 21, 2017
Manager, Administration
Anonymous
  • Business services
  • High Point, North Carolina
  • 11-50 Employees
  • Survey Response

Professional and Automated Answering Services

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Makes it easy for your company to do more work without answering the phone."

Jun 21, 2017
Vice President, Administration
Anonymous
  • Business services
  • Illinois, United States
  • 51-200 Employees
  • Survey Response

Voice Nation's Performance is Great

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Their performance is great!"

Jun 21, 2017
Owner, Marketing
Anonymous
  • Advertising & marketing
  • Blue Springs, Missouri
  • 1,001-5,000 Employees
  • Survey Response

Voice Nation is the Best Company

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Everything about it makes it great."

Jun 21, 2017
President, Customer Service
Anonymous
  • Telecommunications
  • Dallas, Texas
  • 201-500 Employees
  • Survey Response

Makes Employees More Productive

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They've benefitted us by making our employees more productive."

Jun 21, 2017
Owner, Administration
Anonymous
  • Arts, entertainment & music
  • Wichita, Kansas
  • 1-10 Employees
  • Survey Response

Automated Call Back and Voice Mail Options for Education Org

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It handles functions that would normally entail an employee."

Jun 21, 2017
Director, Finance
Anonymous
  • Education
  • Philadelphia, Pennsylvania
  • 10,001+ Employees
  • Survey Response

Invaluable Service to Our Business

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It records the messages accurately without losing any customer information."

Jun 21, 2017
Owner, Sales
Anonymous
  • Other industries
  • Rockingham, North Carolina
  • 11-50 Employees
  • Survey Response

Showing 41-50 of 53 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
52
Overall Review Rating
4.4
Source
Clutch
Last Updated
May 4, 2026

Business Entity

Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 15, 2002
Status Active
Last Updated January 19, 2022
ID 0203233

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 19, 2022
Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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