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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate < $25 /hr
    Rating for cost 1.1 /5

    What Clients Have Said

    Moneypenny USA offers flexible pricing, ranging from $50 to $40,000 depending on client needs. Monthly fees average around $300, with clients appreciating the value for cost due to customized services and excellent support.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 49 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
    Learn more about SEO pricing

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    Moneypenny USA (formerly VoiceNation) Review Insights

    Overall Review Rating

    4.5
    • Quality 1.3
    • Schedule 1.1
    • Cost 1.1
    • Willing to Refer 4.5

    Top Mentions

    Review Highlights

    • Excellent Project Management

      Moneypenny USA is recognized for their strong project management skills, ensuring projects are completed on time and within budget. Their use of various tools facilitates effective communication and collaboration.

    • Competitive Pricing

      Clients appreciate Moneypenny USA's competitive pricing, which is seen as offering good value for the services provided. This has been a key factor in client satisfaction and retention.

    • Impressive Onboarding Process

      Clients have highlighted Moneypenny USA's efficient and supportive onboarding process, which helps streamline integration of their services into existing business operations.

    • Room for Improvement in Data Management

      While Moneypenny USA excels in many areas, some clients have noted that their data management and reporting capabilities could be enhanced for more efficient tracking and analysis.

    • Positive Impact on Business Operations

      Several clients report that Moneypenny USA's services have positively impacted their business operations, reducing internal workload, increasing lead conversion, and improving customer satisfaction.

    • Proactive in Client Communication

      Moneypenny USA is noted for their proactive communication with clients, regularly checking in to ensure satisfaction and making necessary adjustments to improve service delivery.

    Moneypenny USA (formerly VoiceNation) Reviews

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    Services
    Project cost

    Customized Routing Works Well

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It helps us a lot being that at times we get a lot of calls."

    Jun 21, 2017
    Director, Other
    Anonymous
    • Other industries
    • Colorado Springs, Colorado
    • 501-1,000 Employees
    • Survey Response

    Improved Communications for Large Organization

    • Call Center Services
    • $10,000 to $49,999
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "It has benefited our company not only by reducing the call times to half the wait, but it drastically improved on how we communicate with our customers."

    Jun 20, 2017
    President, Customer Service
    Anonymous
    • Other industries
    • Houston, Texas
    • 5,001-10,000 Employees
    • Survey Response

    Showing 51-52 of 52 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.5
    Source
    Clutch
    Last Updated
    April 8, 2022

    Business Entity

    Business Entity Name VoiceNation, LLC
    Source Georgia Secretary of State
    Jurisdiction of Formation Georgia
    Date of Formation January 15, 2002
    Status Active
    Last Updated January 19, 2022
    ID 0203233

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 19, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    2915 Premiere Parkway Duluth, GA, United States 30097

    201 - 250

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