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Moneypenny USA (formerly VoiceNation)

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America’s favorite call answering service

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. 

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Duluth, GA
  • Year founded
    Founded 2000
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Duluth , GA

Service Lines
Call Center Services
80%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Answering services
63%
Virtual receptionist
37%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
50%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Financial services
20%
Information technology
20%
Legal
20%
Medical
20%
Real estate
20%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 1.1 /5

What Clients Have Said

Moneypenny USA offers competitive pricing, with costs ranging from $40 to $40,000 depending on service scope. Monthly fees average around $300, providing significant value for small to medium-sized businesses seeking reliable call handling and customer service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 50 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Moneypenny USA (formerly VoiceNation) Review Insights

Overall Review Rating

4.4
  • Quality 1.3
  • Schedule 1.1
  • Cost 1.1
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Flexible Customization

    Clients appreciate the flexibility Moneypenny offers in customizing scripts and systems to meet specific business needs, allowing for tailored solutions that enhance client satisfaction.

  • Initial Setup and Onboarding

    Clients report a smooth onboarding process with Moneypenny, with dedicated account managers assisting in setting up services and ensuring all client needs are addressed from the start.

  • Impact on Business Efficiency

    The services provided by Moneypenny significantly improve business efficiency by freeing up client resources, enabling them to focus on core activities while ensuring customer calls are managed.

  • Reliable Call Handling

    Moneypenny USA (formerly VoiceNation) is praised for reliable call handling across various industries, ensuring calls are answered promptly, and messages are accurately relayed to clients, minimizing missed opportunities.

  • Customer Service Excellence

    The company is commended for its high level of customer service, with friendly and professional staff who are dedicated to meeting client needs and maintaining a positive interaction.

  • Room for Data Management Improvement

    While praised for their services, Moneypenny could improve its data management capabilities, particularly in providing more detailed and mapped data reports for client analysis.

Moneypenny USA (formerly VoiceNation) Reviews

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Money Penny is Necessary and Performs Flawlessly

  • Call Center Services
  • $10,000 to $49,999
  • June 2017 - Ongoing
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Money Penny has performed flawlessly."

Jun 21, 2017
Senior Manager, Business Development
Anonymous
  • Business services
  • Frisco, Texas
  • 51-200 Employees
  • Survey Response

Customized Routing Works Well

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It helps us a lot being that at times we get a lot of calls."

Jun 21, 2017
Director, Other
Anonymous
  • Other industries
  • Colorado Springs, Colorado
  • 501-1,000 Employees
  • Survey Response

Improved Communications for Large Organization

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"It has benefited our company not only by reducing the call times to half the wait, but it drastically improved on how we communicate with our customers."

Jun 20, 2017
President, Customer Service
Anonymous
  • Other industries
  • Houston, Texas
  • 5,001-10,000 Employees
  • Survey Response

Showing 51-53 of 53 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
52
Overall Review Rating
4.4
Source
Clutch
Last Updated
May 4, 2026

Business Entity

Business Entity Name VoiceNation, LLC
Source Georgia Secretary of State
Jurisdiction of Formation Georgia
Date of Formation January 15, 2002
Status Active
Last Updated January 19, 2022
ID 0203233

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 19, 2022
Learn More About The Clutch Verification Process

Locations (1)

2915 Premiere Parkway Duluth, GA, United States 30097

201 - 250

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