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Outsourcing, Call Center, BPO

SupportZebra is a leading provider of outsourced customer support services, specializing in delivering seamless customer experiences for SaaS companies, eCommerce brands, and Small Businesses. As a trusted Business Process Outsourcing (BPO) partner, we focus on helping businesses enhance their customer service while reducing operational costs.

  • $5,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Houston, TX
  • Founded 2011

2 Languages that we service

  • English
  • Spanish

1 Timezone that we service

CST
Central Standard Time (CST)

2 Locations

  • Houston , TX
  • Cagayan de Oro , Philippines

Focus

Service Lines
No data have been added yet...

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.7 /5

What Clients Have Said

SupportZebra is described as an affordable option with a focus on employee welfare. One client invested around $500,000 for a team of 13, while another client scaled to 15 agents. Both clients noted high value for cost, emphasizing responsiveness and service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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SupportZebra Review Insights

Overall Review Rating

4.7
  • Quality 5.0
  • Schedule 5.0
  • Cost 4.7
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Commitment to Employee Well-being

    SupportZebra prioritizes the mental health and well-being of their employees, especially those exposed to potentially disturbing content. This focus on employee care enhances their overall service delivery.

  • Effective Content Moderation Services

    SupportZebra excels in providing content moderation services, ensuring compliance with community standards by reviewing and removing inappropriate content. They handle large volumes of data efficiently and meet deadlines consistently.

  • High Employee Satisfaction and Culture

    SupportZebra maintains a positive culture, ensuring employee satisfaction and growth opportunities. This commitment to a supportive work environment translates into high-quality service and dedication from their team.

  • Excellent Project Management

    Clients appreciate SupportZebra's project management skills, noting their ability to meet deadlines and handle unexpected projects efficiently. Communication through Slack and Zoom ensures seamless coordination.

  • Need for Better Managerial Training

    Some clients noted that SupportZebra's team leaders could benefit from additional managerial training to enhance their leadership skills. While improvements have been made, this remains an area for potential growth.

  • Proactive Problem Solving

    SupportZebra's proactive approach to problem-solving, including addressing client feedback and making necessary adjustments, ensures continuous improvement and client satisfaction.

SupportZebra Reviews

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Content Moderation Services for SaaS Company

  • Back Office Outsourcing Content Moderation Services
  • $200,000 to $999,999
  • July 2021 - Ongoing
4.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0

“They’ve been excellent at taking our feedback to heart.”

Director of Trust & Safety, Linktree
Marlene Bonnely
  • Software
  • New York, United States
  • 1-10 Employees
  • Phone Interview 
  • Verified

SupportZebra provides content moderation services for a SaaS firm. The team helps the client review reports of community standard violations. They also proactively find and remove such content for the client.

Back-Office Support for Insurance Brokerage

  • Back Office Outsourcing Call Center Services
  • Confidential
  • Jan. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Marchelle Kate (Team Leader) has been amazing to work with."

Director of Support, Insurance Brokerage
Anonymous
  • Financial services
  • Houston, Texas
  • 11-50 Employees
  • Phone Interview 

For over eight years, SupportZebra has been providing back-office support for an insurance brokerage. Their work focuses on data entry and implementing updates within the client’s internal management system.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
2
Overall Review Rating
4.7
Source
Clutch
Last Updated
December 17, 2024
Business Entity
Business Entity Name Support Zebra LLC
Source Texas Comptroller of Public Accounts
Jurisdiction of Formation Texas
Date of Formation March 7, 2013
Status Active
Last Updated June 18, 2024
ID 0801746083
Credit Report Results
International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated January 1, 2022
Learn More About The Clutch Verification Process

Locations (2)

2 - 9

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