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Outsourcing, Call Center, BPO

SupportZebra is a leading provider of outsourced customer support services, specializing in delivering seamless customer experiences for SaaS companies, eCommerce brands, and Small Businesses. As a trusted Business Process Outsourcing (BPO) partner, we focus on helping businesses enhance their customer service while reducing operational costs.

  • $5,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Houston, TX
  • Founded 2011

2 Languages that we service

  • English
  • Spanish

1 Timezone that we service

CST
Central Standard Time (CST)

2 Locations

  • Houston , TX
  • Cagayan de Oro , Philippines

Focus

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    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    SupportZebra is described as an affordable option with a focus on employee welfare. One client invested around $500,000 for a team of 13, while another client scaled to 15 agents. Both clients noted high value for cost, emphasizing responsiveness and service quality.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 2 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    SupportZebra Review Insights

    Overall Review Rating

    4.7
    • Quality 5.0
    • Schedule 5.0
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Need for Better Managerial Training

      Some clients noted that SupportZebra's team leaders could benefit from additional managerial training to enhance their leadership skills. While improvements have been made, this remains an area for potential growth.

    • Proactive Problem Solving

      SupportZebra's proactive approach to problem-solving, including addressing client feedback and making necessary adjustments, ensures continuous improvement and client satisfaction.

    • Receptive and Adaptable Leadership

      SupportZebra's leadership is highly receptive to feedback, making necessary improvements that boost team morale and performance. They are committed to the well-being and mental health of their employees, enhancing overall service quality.

    • Strong Customer Service Capabilities

      SupportZebra's customer support team has significantly reduced initial response times and consistently receives high customer satisfaction scores. They handle phone, chat, and email support proficiently for corporate card services.

    • Comprehensive Onboarding and Training

      SupportZebra works closely with clients to develop onboarding resources and train their agents. This collaborative approach ensures that the support team is well-prepared and integrated into the client's processes.

    • Seamless Integration with Client Teams

      Clients view SupportZebra as an extension of their own teams rather than a separate entity. This integration fosters strong working relationships and a cohesive support structure.

    SupportZebra Reviews

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    Content Moderation Services for SaaS Company

    • Back Office Outsourcing Content Moderation Services
    • $200,000 to $999,999
    • July 2021 - Ongoing
    4.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    “They’ve been excellent at taking our feedback to heart.”

    Director of Trust & Safety, Linktree
    Marlene Bonnely
    • Software
    • New York, United States
    • 1-10 Employees
    • Phone Interview 
    • Verified

    SupportZebra provides content moderation services for a SaaS firm. The team helps the client review reports of community standard violations. They also proactively find and remove such content for the client.

    Back-Office Support for Insurance Brokerage

    • Back Office Outsourcing Call Center Services
    • Confidential
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Marchelle Kate (Team Leader) has been amazing to work with."

    Director of Support, Insurance Brokerage
    Anonymous
    • Financial services
    • Houston, Texas
    • 11-50 Employees
    • Phone Interview 

    For over eight years, SupportZebra has been providing back-office support for an insurance brokerage. Their work focuses on data entry and implementing updates within the client’s internal management system.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    2
    Overall Review Rating
    4.7
    Source
    Clutch
    Last Updated
    December 17, 2024
    Business Entity
    Business Entity Name Support Zebra LLC
    Source Texas Comptroller of Public Accounts
    Jurisdiction of Formation Texas
    Date of Formation March 7, 2013
    Status Active
    Last Updated June 18, 2024
    ID 0801746083
    Credit Report Results
    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

    Locations (2)

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