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Award-Winning Outsourcing and Tech Enabler

SRG ASIA PACIFIC (SRG AP) is a total solution provider with more than 25 years of experience in the area of Business Process Outsourcing (BPO) Outsource/Insource, Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO) & Human Resource Outsourcing (HRO). SRG entered the Malaysian market with the sole purpose of introducing better customer management through exceptional back-office processing practices.

  • Min project size
    $10,000+
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Kuala Lumpur, Malaysia
  • Year founded
    Founded 1996

1 Locations

  • Kuala Lumpur , Malaysia

No have been added yet...

    Pricing Snapshot

    Min. project size $10,000+
    Avg. hourly rate Undisclosed
    Rating for cost 4.2 /5

    What Clients Have Said

    SRG ASIA PACIFIC offers competitive pricing with significant investments from clients, including $100 million from MAXIS and $500,000 annually from Procurri. Their flexibility in negotiations and client-oriented approach enhance their value for cost, although some projects could improve in performance.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $200,000 - $999,999 based on 2 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    SRG ASIA PACIFIC Review Insights

    Overall Review Rating

    4.5
    • Quality 3.8
    • Schedule 4.2
    • Cost 4.2
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Adaptability During Remote Work

      SRG ASIA PACIFIC successfully adapted to remote work during the pandemic, resolving challenges with proactive measures and maintaining performance despite the shift from office-based setups.

    • Challenges with Employee Retention

      One area for improvement is the rewards scheme for employees. Low retention rates have been a challenge, and SRG ASIA PACIFIC needs to be more competitive in retaining their resources.

    • Long-term Partnership with Telecommunication Giant

      SRG ASIA PACIFIC has been the primary telecommunications partner for a major telecommunications company since 1999, handling inbound and outbound calls, upsell, cross-sell, and recruitment services. Their sustainable performance and ability to meet KPIs have been consistently praised.

    • Proactive Issue Resolution

      Clients appreciate SRG ASIA PACIFIC’s proactive approach to resolving issues. They handle escalations quickly and monitor agents closely to ensure minimal human errors. Their use of automation has further enhanced their efficiency.

    • Strong Project Management

      SRG ASIA PACIFIC is praised for their strong project management skills. They deliver results in a timely manner, use effective communication tools like Teams and WhatsApp, and provide clear progress and performance metrics.

    • Agile and Responsive Team

      Clients are impressed with SRG ASIA PACIFIC’s agility and responsiveness. They are able to quickly perform tasks and provide necessary support within given timeframes, ensuring that client needs are met promptly.

    SRG ASIA PACIFIC Reviews

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    Project cost

    Telemarketing & Recruitment for Telecommunications Company

    • Call Center Services
    • $10,000,000 +
    • Oct. 1999 - Ongoing
    5.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They have a sustainable performance YOY, and their strong effort enables them to reach our targets."

    Head of Service Partnership, MAXIS
    Umaparan Gunaratnam
    Verified
    • Telecommunications
    • Kuala Lumpur, Malaysia
    • 5,001-10,000 Employees
    • Phone Interview
    • Verified

    SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment services.

    Call Center Services for Enterprise IT Maintenance Provider

    • Call Center Services
    • Confidential
    • July 2019 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    “We ask them to mitigate challenges, and they respond well to that.”

    Assistant Director of Operations, Procurri
    Kashinath Jeedi
    Verified
    • IT Services
    • Singapore
    • 501-1,000 Employees
    • Phone Interview
    • Verified

    SRG ASIA PACIFIC provides call center services to an enterprise IT maintenance provider. Their work involves communicating with customers and helping them connect with the firm’s technical support team. 

    Call Center Services for Medical Product Company

    • Call Center Services Customer Service Outsourcing Sales Outsourcing
    • $200,000 to $999,999
    • Nov. 2019 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    3.5
    Cost
    4.5
    Willing to Refer
    4.0

    "The SRG ASIA PACIFIC team is also very client-oriented, so our working relationship is very friendly."

    Consumer Care Manager, Medical Product Company
    Anonymous
    Verified
    • Consumer Products
    • Kuala Selangor, Malaysia
    • 10,001+ Employees
    • Phone Interview
    • Verified

    SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the client provides. 

    Showing 1-3 of 3 Reviews

    Services provided

    • SEO
    • Web Development
    • Pay Per click
    • Web design

    Locations (1)

    Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kula Lumpur Kuala LumpurMalaysia 50470

    501 - 750

    Contact SRG ASIA PACIFIC

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