# Assistring LLC Assistring LLC Reviews (16), Pricing, Services & Verified Ratings - Verified - 5.0 out of 5 average review rating - 5 connections joined Assistring LLC's Network [Visit Website](https://assistring.com/clutch) [Get a Custom Proposal](https://clutch.co/profile/assistring) **24/7 Outsourced Customer Service and Back office** AssistRing LLC specializes in providing outsourced customer service, telemarketing, and order-taking solutions for businesses in the restaurant, retail, and hospitality sectors. Our mission is to help businesses enhance their customer service capabilities, improve operational efficiency, and reduce costs. We offer a unique blend of highly trained human agents and AI-powered technology to deliver excellent customer interactions. Available 24/7, we ensure that businesses can focus on their core operations while providing exceptional support to their customers. Our services are customizable to meet the unique needs of each client, whether small businesses or large enterprises. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 50 - 249 - 3 Locations: - Stratham, NH (Headquarters) - Shah Faisal Town, Pakistan - Hamburg, Germany - Founded in 2024 - 4 languages: German, English, Urdu, Hindi ## Services, Focus Areas, Industries, and Clients ### Service Lines - 45% Customer Service Outsourcing - 40% Call Center Services - 15% Back Office Outsourcing ### Focus Areas - Outbound Services: - 55% Customer Surveys & Market Research Calls - 35% Third party verification - 10% B2C Telemarketing & telesales - Customer Service Outsourcing: - 40% Order Processing & Taking - 20% Chat Support Services - 20% Email Support Services - 20% Phone Support Services - Inbound Services: - 35% Answering services - 35% Virtual receptionist - 30% Inbound appointment scheduling - Back Office Outsourcing: - 20% Claims Processing - 20% Data Entry & Processing - 20% Payment Processing - 20% Virtual Assistant - 20% Writing & Content Creation Outsourcing ### Industries - 20% Food & Beverage - 20% Medical - 40% Other industries - 20% eCommerce ### Clients - 100% Small Business (<$10M) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Assistring LLC offers competitive pricing with good value for cost, frequently fitting clients' budgets across various industries. Clients appreciate their effective service delivery, 24/7 support, and adaptability, which enhance operational efficiency and customer satisfaction. **Most Common Project Size**: $10,000 to $49,000 based on 16 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: $10,000 to $49,000 based on 14 reviews - Call Center Services: $10,000 to $49,000 based on 13 reviews - Back Office Outsourcing: $10,000 to $49,000 based on 3 reviews - Email Marketing: $10,000 to $49,000 based on 1 review ### Packages Offered - Call Center Services Packages — starting at $1,000/month ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Assistring LLC Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - Communicative (7 mentions) - Exceeds expectations (7 mentions) - Great project management (7 mentions) - High-quality work (5 mentions) - Innovative (5 mentions) - Collaborative (2 mentions) - Efficient (2 mentions) - Exceptional performance (2 mentions) - Openness (2 mentions) - Proactive (2 mentions) - Easy to reach (1 mentions) - Flexible (1 mentions) - Reliable (1 mentions) - Timely (1 mentions) ### Review Highlights **Strong Customer Service Skills** Clients frequently commend Assistring LLC for their exceptional customer service and ability to quickly understand and meet client needs. Their commitment to quality service and customer satisfaction is a recurring theme. **Innovative Problem-Solving** Assistring LLC is praised for their innovative approaches to problem-solving and their ability to adapt solutions to the unique needs of different industries, enhancing client operations. **Effective Call Management** Assistring LLC successfully reduced call drop rates and managed high call volumes for various clients, enhancing customer satisfaction and operational efficiency. Their expertise in handling inbound calls across multiple channels was consistently praised. **Proficient Project Management** Assistring LLC's project management is noted for its efficiency and timely delivery. Clients appreciate the company's proactive communication, regular updates, and ability to adapt to changing needs, which contributes to successful collaborations. **Impressive Multichannel Support** Assistring LLC effectively manages customer support across various platforms, including phone, email, chat, and social media. This multichannel approach is highlighted as a key strength by clients. **Value for Cost** Assistring LLC is frequently chosen for its competitive pricing and perceived value for cost. Clients appreciate the alignment of company values and cost-effective solutions that do not compromise service quality. **Room for Technological Improvement** Some clients suggest that Assistring LLC could enhance their technology, such as adopting real-time analytics and AI-powered solutions, to further improve operational efficiency and customer insights. **Cultural and Strategic Fit** Clients often select Assistring LLC due to a strong cultural fit and alignment with company values, leading to more cohesive and effective partnerships. **24/7 Service Availability** Clients value Assistring LLC's availability around the clock, including holidays, which ensures uninterrupted service and support for their operations. ### Assistring LLC Reviews #### Customer Service Outsourcing for Restaurant & Events Company (Featured Review) **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Nov. 2025 - May 2026 **Project Summary**: Assistring LLC provided customer service outsourcing for a restaurant and events company. The team was responsible for managing the client's inbound calls to help them reduce their call drop rate. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Royal Nawaab - Industry: Hospitality & leisure - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 5, 2026 **Feedback Summary**: Assistring LLC's efforts helped the client achieve a call drop rate of under 3%. The team was efficient, punctual, and available around the clock to assist the client. Assistring LLC had a high level of management and understanding of the client's needs, enabling them to implement changes quickly. ""The team was very efficient, delivered everything on time, and was available around the clock to help us at all times."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Royal NawaabDescribe what your company does in a single sentence.We are a resturant and events business  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Customer service support. **SOLUTION** How did you find Assistring LLC?Online SearchWhy did you select Assistring LLC over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.So, as a business, we were struggling with the incoming calls on the customer service side via telephone. We hired the team to help us manage our inbound calls and improve our drop rate from 40% to under 3%, which they helped us achieve successfully.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Well trained staff and good training from the Royal nawaabDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team was very efficient, delivered everything on time, and was available around the clock to help us at all times, 365 days a year, even on Christmas Day. What was your primary form of communication with Assistring LLC?Email or Messaging AppWhat did you find most impressive or unique about this company?The standard of customer service support and the level of management they have in understanding the client's needs and implementing changes and improving services very quickly Are there any areas for improvement or something Assistring LLC could have done differently?No.  --- #### Call Center Services for Consumer Electronics Retailer **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Nov. 2025 **Project Summary**: Assistring LLC provided call center services for a consumer electronics retailer. The team handled customer support across phone, email, and chat. They also manage back-office orders and payment processing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketplace, Media Markt - Industry: Retail - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 20, 2026 **Feedback Summary**: Assistring LLC handled tens of thousands of inbound calls and hundreds of thousands of minutes smoothly. The team demonstrated excellent operational control, ensuring stable staffing, full channel coverage, and dynamic volume management. Their flexibility and optimization skills were commendable. ""Their multichannel operational scope, sales results, and consistency over several years were unmatched."" **BACKGROUND** Please describe your company and position.I am the Director of Marketplace of Media MarktDescribe what your company does in a single sentence.We are a European leader in the consumer electronics market and one of the strongest consumer brands. We have been operating in Poland for over 20 years, setting trends and directing the development of the industry. For our customers, we are a guide to the world of modern technologies. The customer is at the center of our actions, and their satisfaction is our common goal. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Support upselling of extended warranties and complementary productsDeliver inbound customer support across phone, email, chat, and social mediaHandle inquiries regarding products, orders, complaints, and deliveryManage Marketplace-related supportProvide back-office order and payment management **SOLUTION** How did you find Assistring LLC?Online SearchWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.· Consistent monthly traffic of tens of thousands of inbound calls and hundreds of thousands of minutes handled smoothly.· Seamless handling of multichannel support across all platforms· Improved sales performance versus the previous vendor for the same project· Continuous performance and operational reliability across five years of service **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?·Consistent monthly traffic of tens of thousands of inbound calls and hundreds of thousands of minutes handled smoothly.· Seamless handling of multichannel support across all platforms· Improved sales performance versus the previous vendor for the same project· Continuous performance and operational reliability across five years of serviceDescribe their project management. Did they deliver items on time? How did they respond to your needs?Assistring has demonstrated excellent operational control, ensuring stable staffing of 50+ agents, full channel coverage, and dynamic volume management. Traffic routing and IVR are fully managed by CCIG.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their multichannel operational scope, sales results, and consistency over several years were unmatched. Their flexibility and ability to co create and optimize processes make them a reliable strategic partner.Are there any areas for improvement or something Assistring LLC could have done differently?Service delivery is strong. Their proactive collaboration in co developing processes helped streamline our operations. --- #### Call Center Services for Student Accommodation Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Oct. 2024 **Project Summary**: Assistring LLC provides call center services for a student accommodation company. Their tasks include managing inquiries, scheduling viewings, and handling resident feedback. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Operations, DOWNING - Industry: Real estate - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 25, 2024 **Feedback Summary**: Since working with Assistring LLC, the client saw an increase in positive feedback from residents; they also lowered their average response time and managed to focus on other business priorities. What stood out about the team was their strong commitment to delivering high-quality customer service. ""Their team of experts were well-trained and knowledgeable, and they really cared about our customer's needs."" **BACKGROUND** Please describe your company and position.I am the Director of Operations of DOWNINGDescribe what your company does in a single sentence.Downing specializes in developing, managing, and investing in high-quality student accommodation and facilities in major universities in the UK. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?At Downing we hired Assistring LLC to help with our customer service and call center operation as we were having challenges with operating it. **SOLUTION** How did you find Assistring LLC?ReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGood value for costReferred to meCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.To enhance our call center and customer service operation at Downing. We hired Assistring LLC a call center agency we saw on clutch to oversee our call center operations. With our diverse portfolio of student accommodation, we needed an agency skilled in managing high call volumes and enhancing our customer experience. They offered a range of services, including inquiry management, booking viewings, and handling resident feedback. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Before we collaborated with Assistring LLC, we faced challenges such as lengthy response times and high call volumes which really affected our customer satisfaction score negatively. Since partnering with them, we’ve experienced an significant increase in positive feedback from residents. Their efficient management of inquiries has decreased our average response time , enabling us to focus on our primary business activities.Describe their project management. Did they deliver items on time? How did they respond to your needs?Assistring LLC applied their unique project management skills to our call center operations, ensuring everything aligned with our business goals. Their straightforward communication and frequent updates helped led to a strong relationship between the two agencies, which greatly improved the efficiency and performance of our call center. This teamwork not only enhanced our processes but also created a more productive atmosphere for everyone involved.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were highly impressed with their commitment to providing great service. Their team of experts were well-trained and knowledgeable, and they really cared about our customer's needs. Their ability to quickly adjust and offer unique solutions really improved our experience and made a big difference in our operation.Are there any areas for improvement or something Assistring LLC could have done differently?Our experience with Assistring LLC all through the project was good, although there is always room for improvement. Improving their technology for tracking customer interactions could help operations run even more smoothly and provide us with better insights on our customers. Doing this we will have a clear understanding of our customer needs and respond more effectively. --- #### Call Center Services for Utility Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Feb. - Sep. 2024 **Project Summary**: Assistring LLC provided a utility company's customer service and call center operations support. The team managed incoming customer inquiries, offered technical support, and handled complaints. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Service Director, HOMEBOX - Industry: Utilities - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 23, 2024 **Feedback Summary**: Assistring LLC's work led to a remarkable improvement in customer satisfaction ratings, a significant reduction in call wait times, and an increase in call resolution rates. The team's project management skills were highly effective, and their problem-solving skills were evident. ""What impressed us most about Assistring LLC was their commitment to understanding the unique needs of our utility company."" **BACKGROUND** Please describe your company and position.I am the Customer Service Director of HOMEBOXDescribe what your company does in a single sentence.Homebox is an utility company in London that manage utilities for property managers effectively. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?We hired Assistring LLC to help manage and optimize our company's customer service and call center operation effectively. **SOLUTION** How did you find Assistring LLC?ReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGood value for costReferred to meCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.At HOMEBOX in London, we recently partnered with Assistring LLC to improve our call center and customer service operations, and we were satisfied with the results. As a utility company, we often face challenges such as high call volumes, customer inquiries about billing and outages, and the need for timely resolution of complaints. Assistring LLC took on the responsibility to address these issues effectively. Their team managed incoming customer inquiries related to service interruptions, billing disputes, and general account questions. They provided technical support and handled complaints using effective techniques. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our partnering with Assistring LLC, have gotten us great results. Customer satisfaction ratings have improved remarkably, with a significant reduction in call wait times and an obvious increase in call resolution rates. These results have not only improved our service delivery but have also strengthened customer loyalty and trust, which is important in the utility sector.Describe their project management. Did they deliver items on time? How did they respond to your needs? Assistring LLC project  management skill was highly effective. We established regular communication through daily check-ins and progress reports, allowing us to quickly adapt our strategies based on real-time feedback. This collaboration fostered a productive environment where both teams could align on goals and address any challenges promptlyWhat was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most about Assistring LLC was their commitment to understanding the unique needs of our utility company. They invested time in learning about our operations and our customer expectations, which enabled them to position their approach effectively. Their  problem-solving skills were evident throughout our partnership; when issues came up such as increase in call volume during service outages, their team responded immediately, employing additional resources needed to maintain our service quality.Are there any areas for improvement or something Assistring LLC could have done differently?Our experience with Assistring LLC has been very positive although there are a few areas for improvement. Regular performance analytics would help us access their effectiveness and find more opportunities for growth. This would be useful for tracking specific metrics related to common customer service issues in our industry. --- #### Customer Support & Call Center Services for Global Travel Co **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. - Aug. 2024 **Project Summary**: Assistring LLC provided customer service outsourcing for a global travel company. The team analyzed customer service processes, identified areas for improvement, and offered call center and training services.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Former Group Marketing Director, WHSmith - Industry: Retail - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Oct 22, 2024 **Feedback Summary**: Assistring LLC's work achieved remarkable success, generating higher satisfaction scores, faster resolution times, and more efficient inquiries management, decreasing end customer complaints. The team maintained clear communication, provided regular updates, and efficiently addressed challenges. ""We were highly impressed with Assistring LLC throughout the project."" **BACKGROUND** Please describe your company and position.I am the Former Group Marketing Director of WHSmithDescribe what your company does in a single sentence.WHSmith is a global travel retailer with a smaller business located on UK high streets. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?We hired Assistring LLC to help us with our call center and customer service operation as we weren't getting good customer ratings from our clients. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Great culture fitGood value for costReferred to meCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.WHSmith partnered with Assistring LLC to help with our customer service and call center outsourcing. They helped us elevate our customer experience. Initially, we consulted them to determine the best approach for our customer support needs and we eventually opted for their total service package. Their team analyzed our existing customer service processes and identified areas for improvement. Assistring LLC proposed unique solutions for our customer support operations, including customer service team training and diverse call center services for us, including customer inquiries, issue resolution, order processing, technical support, **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Collaborating with Assistring LLC has made WHSmith achieve remarkable success in the customer service and welfare operation. Our customers report higher satisfaction scores as a result of fast resolution times and efficient communication. Our response time decreased significantly, allowing for more efficient management of customer inquiries. Also our Customer complaints have really decreased leading to an increase in Sales and improvement in our customer experience.Describe their project management. Did they deliver items on time? How did they respond to your needs?Assistring LLC project management was highly effective as our collaboration with them resulted in remarkable change in the rate at which we operate. Their team maintained clear communication channels, providing regular updates and efficiently addressing our challenges and concerns. This effective approach ensured easy integration of their services into WHSmith operations.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were highly impressed with Assistring LLC throughout the project. They demonstrated commitment to customer satisfaction and placed our customers in high esteem. Their team understood our business processes and positioned their services to fit our brand values and objectives their team’s attitude towards the project is highly impressive. All through the project , they didnt let challenges or obstacles affect their performance instead they found new ways to increase efficiencies and exceed targets.Are there any areas for improvement or something Assistring LLC could have done differently?No, we’re very satisfied with Assistring LLC. Their team worked hard ensuring they accomplish our goals. Throughout the project, Assistring LLC demonstrated exceptional capabilities that far surpassed our expectations they demonstrated the ability to balance unique techniques with practical solutions, ensuring our objectives were seriously dealt with and they exceeded our expectations. --- #### Customer Service & Call Center for Doughnuts Retailer **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Sep. 2024 **Project Summary**: Assistring LLC provided call center and customer service outsourcing services for a doughnut retailer. The team analyzed the client's processes and developed unique solutions for their customer support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Customer Officer, Krispy Kreme - Industry: Retail - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Oct 21, 2024 **Feedback Summary**: Thanks to Assistring LLC's efforts, the client's customer satisfaction scores increased, and their response time decreased. The team showcased an impressive commitment to quality and customer satisfaction. Assistring LLC maintained open communication channels and provided regular updates. ""Assistring LLC's performance was excellent all through the project."" **BACKGROUND** Please describe your company and position.I am the Chief Customer Officer of Krispy KremeDescribe what your company does in a single sentence.The name of my company is Krispy Kreme we are a retailer of premium, high quality doughnuts and coffee.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?We hired Assistring LLC to help with our call center and customer service operation for more efficiency and productivity. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The customer service team at Krispy Kreme partnered with Assistring LLC for customer service and call center outsourcing. They helped us elevate our customer experience. Initially, we consulted them to determine the best approach for our customer support needs. We opted for their total service package. We went through the typical stages of implementation and their team analyzed our existing customer service processes and identified areas for improvement. Assistring LLC developed  unique solutions for our customer support, including agent training and diverse call center services for us, including customer inquiries, issue resolution, order processing, technical support, etc. Through this partnership, we enhanced our customer satisfaction ratings and improved our customers shopping experience. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our decision to partner with Assistring LLC is one of the best decision Krispy Kreme has ever made. Partnering with Assistring LLC has made us achieve remarkable success in customer experience enhancement. Our customers report higher satisfaction scores due to fast resolution times and efficient communication.As our response time decreased significantly, allowing for more efficient management of customer inquiries. Also our Customer complaints have decreased significantly, reflecting improved product quality and excellent support. Sales have also increased due to the improved customer experience, enhancing business growth and sales revenue.Describe their project management. Did they deliver items on time? How did they respond to your needs?Assistring LLC project management skill was quite excellent as our collaboration with Assistring LLC resulted in significant change in our operation efficiency rate. Their team maintained open communication channels, providing regular updates and efficiently addressing our challenges and concerns. This effective approach ensured easy integration of their services into Krispy Kreme retail operations.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Assistring LLC's performance was excellent all through the project which we were highly impressed about. We were highly impressed with Assistring LLC commitment to quality and customer satisfaction. Their team understood our business processes and positioned their services to fit our brand values .Their team resilience attitude towards the project is highly impressive. All through the project , they didnt let challenges or obstacles affect their performance. Their team of experts found new ways to increase efficiencies and exceed targets.Are there any areas for improvement or something Assistring LLC could have done differently?We didnt identify any room for improvement we were highly satisfied with Assistring LLC. Their team worked hard ensuring they accomplish our goals. Throughout the project, Assistring LLC demonstrated exceptional capabilities that far surpassed our expectations they demonstrated the ability to balance innovative thinking with practical solutions, ensuring our objectives were seriously dealt with and they exceeded our expectations. --- #### Call Center Services for Clothing Retailer **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. - Aug. 2024 **Project Summary**: Assistring LLC provided call center and customer service operations for a clothing retailer. The tasks included responding to client inquiries, supervising order processing, and 24/7 customer support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Operations, Venus Fashion Inc - Industry: Retail - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Oct 17, 2024 **Feedback Summary**: Assistring LLC's work reduced client wait times, which increased customer satisfaction ratings. The team developed unique solutions that met client demands. Further, they communicated effectively and thoroughly understood the business goals. Their commitment to excellence was impressive. ""Their team of experts portrayed a detailed understanding of goals and objectives."" **BACKGROUND** Please describe your company and position.I am the Vice President of Operations of Venus Fashion IncDescribe what your company does in a single sentence.Venus Fashion is a retail stylish apparel brand that creates on trend designs in womens clothing, swimwear and Lingerie. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?We hired Assistring LLC to help manage our call center and customer service operation to improve the efficiency of our customer service team in the company. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Great culture fitGood value for costReferred to meCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assistring LLC played a vital role in the Venus Fashion Inc call service operation as a result of collaborating with their customer service team, portraying efficient scope of work and techniques. They took the responsibility of responding to client inquiries, supervising order processing, product Information and recommendations,  24/7 customer support and resolving issues with determination of ensuring customer satisfaction. Assistring LLC also improved The Venus Fashion INC'S communication channels and ensured a high level of professionalism throughout the duration of the project. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Venus Fashion Inc was able to achieve a very remarkable result as a result of collaborating with Assistring LLC. The Assistring LLC use of unique techniques and solutions on our call center services  resulted in reductions in client wait times, which increased our customer satisfaction ratings. Assistring LLC showed their commitment to quality service by going extra mile to ensure we get desired results . The increase in our Customer satisfaction ratings is a significant improvement as a result of collaborating with Assistring LLC. Describe their project management. Did they deliver items on time? How did they respond to your needs?We are hghly satisfied with Assistring LLC project management it was highly effective. The mode of Communication with them were smooth and effective, and Assistring LLC displayed a thorough understanding of our business goals and objectives. Their team adapted so quick to our processes, ensuring that their services were integrated into our customer service operations. What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The Assistring LLC committment to excellence and ability to always meet and exceed our expectations really impressed us.Their team of experts portrayed a detailed understanding of goals and objectives, allowing them to develop unique solutions that met with our demands at Venus Fashion INC. The team of Venus Fashion Inc really commend Assistring LLC on their strong support and efficient performance.Are there any areas for improvement or something Assistring LLC could have done differently?Although Assistring LLC provided highly remarkable service which we greatly commend them for, we identified room for improvements to boost their operation efficiency. We suggest they improve their operations by adopting strategic approach, cloud-based solutions, and real-time analytics which will enable them to easily manage high demands, boost customer satisfaction, and optimize their operations. --- #### Call Center Services for Insurance Services Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Sep. 2024 **Project Summary**: Assistring LLC provided call center services for an insurance services company. The team handled customer inquiries, claims processing, policyholder support, follow-up calls, and retention. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Service Operations & Customer Retention, GEICO - Industry: Insurance - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Oct 17, 2024 **Feedback Summary**: Assistring LLC's work increased customer satisfaction ratings, enhanced service delivery, addressed customer concerns, and promoted long-term client relationships. The team's project management was consistent, and internal stakeholders praised the service provider's professionalism. ""Assistring LLC performed exceptionally well throughout our partnership with them."" **BACKGROUND** Please describe your company and position.I am the Director of Service Operations and Customer Retention of GEICODescribe what your company does in a single sentence.GEICO is a Government Employees Insurance Company which offers a variety of insurance such as vehicle, property, business, life, umbrella, travel, pet, jewelry and more.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Assistring LLC was hired to handle GEICO customer service operation and call center which they handled effectively. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assistring LLC provided GEICO with a call center service solution that effectively handled customer enquiries, claims processing, policyholder support, follow-up calls, and customer retention. The Assistring LLC team's unique approach and techniques portrayed their deep understanding of the insurance industry. They ensured that their services aligned with GEICO customer service objectives throughout the project period. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our decision to partner with Assistring LLC resulted to an increase in our customer satisfaction ratings. Their team played an important role in enhancing our service delivery. Through their unique techniques and solutions, we were able to effectively address customer concerns, enhance the efficiency of our customer service operation, and promote long term relationships with our clients.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was excellent as we had a smooth and efficient workflow with Assistring LLC. Our collaboration with them was characterized by an efficient communication , which was important in the execution of our projects. The team's dedication to meeting our specific needs and their approach to addressing challenges made a huge impact on the success of our collaborationWhat was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were impressed by Assistring LLC's performance throughout our partnership with them. Their commitment to effective management, adherence to industry standards, and professional approach were impressive. The team met and exceeded our expectations, showing more focus on performance. Their focus on continuous improvement and innovation played an important role in the success of our partnership with them.Are there any areas for improvement or something Assistring LLC could have done differently?Assistring LLC performed exceptionally well throughout our partnership with them. Their team exceeded our expectations in all aspects of the project. However, there is always room for improvement. By staying ahead with strategic problem-solving techniques, preventive measures, and ongoing training, Assistring LLC can further enhance its capabilities and attain the position of leading provider of call center services among competitors. --- #### Outsourced Call Center & Customer Service for Private Resort **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Sep. 2024 **Project Summary**: Assistring LLC provided call center services for a private resort. The team was responsible for addressing customer inquiries, solving issues, managing bookings and reservations, and offering technical support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director Of Operations, The Boca Raton - Industry: Hospitality & leisure - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Oct 15, 2024 **Feedback Summary**: Assistring LLC increased the client's customer satisfaction rating, reduced abandoned calls, and increased sales revenue. The team's project management was impressive, and their operations were effective, providing regular updates. Their exceptional customer service and high standards were unique. ""Assistring LLC impressed us with their exceptional customer service."" **BACKGROUND** Please describe your company and position.I am the Director Of Operations of The Boca RatonDescribe what your company does in a single sentence.The Boca Raton, a waterfront acres, is a private, gated Resort which provides a year-round escape for its members and guests. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?The Boca Raton partnered with Assistring LLC to help with our customer service operation efficiency. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assistring LLC provided call center service for BOCA RATON, including customer inquiries, issue resolution, bookings,reservations and technical support. Their services were effectively integrated into our daily operations and the team demonstrated a strong understanding of the industry and delivered services which aligned with our objectives. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our Partnership with Assistring LLC has led to a positive change in the customer service operations of The Boca Raton, in the course of the project BOCA RATON had an increase in Customer Satisfaction rating, reduction in abandoned calls, and an increase in sales revenue. The Assistring LLC team exceeded our expectations, increasing customer loyalty and improving our brand perception.Describe their project management. Did they deliver items on time? How did they respond to your needs?The Assistring LLC project management was impressive. Our team's operation with Assistring LLC was effective. They had good communication channels, provided regular updates, and showed a strategic approach. Their ability to integrate their service into our customer service operations demonstrated a remarkable understanding of BOCA RATON objectives.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Assistring LLC impressed us with their exceptional customer service, innovative technologies, and high service standards.Their unique approach enhanced our operations, productivity, and provided authentic analytics on our customers. And still maintained our customer service standard doing this.Are there any areas for improvement or something Assistring LLC could have done differently?We had an excellent experience with Assistring LLC all through, but improvements could be made in two areas which are adopting strategic foresight to challenges and proposing innovative solutions. Also dependance on modern technology to boost performance and reduce response times this will make their call center service more efficient. --- #### Call Center Services for Party Goods Retailer **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Feb. - June 2024 **Project Summary**: Assistring LLC provided call center services for a party goods retailer. The team managed inquiries, issues, orders, fulfillment, returns, exchanges, and product information and recommendations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Director Customer Service, Party City - Industry: Retail - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Oct 14, 2024 **Feedback Summary**: Thanks to Assistring LLC's efforts, the client saw a 60% increase in customer satisfaction ratings, a reduction in abandoned calls, and a massive increase in sales. The team communicated regularly, provided timely support, and was highly adaptable to meet the client's dynamic needs. ""Assistring LLC really exceeded our expectations and I must say they gave an excellent performance."" **BACKGROUND** Please describe your company and position.I am the Senior Director Customer Service of Party CityDescribe what your company does in a single sentence.Party City is a retail company in North America that deals with the supply of party goods. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?At Party City we partnered with Assistring LLC to elevate our customer experience and operation efficiency through a call center partnership. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assistring LLC managed a wide range of customer related services expertly managing inquiries, issues, orders, fulfilment, returns, exchanges, providing product information and recommendations. Their team demonstrated exceptional product knowledge, empathy, and professionalism, ensuring strong customer relationships through the exceptional service service they delivered. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?As a result of our partnership with Assistring LLC our customer service operation experienced remarkable change. We achieved impressive results, including a 60% increase in customer satisfaction ratings, reduction in abandoned calls, and a massive increase in sales. Assistring LLC delivered great performance, characterized with smooth system performance and timely support.Describe their project management. Did they deliver items on time? How did they respond to your needs?Our collaboration with Assistring LLC was smooth all through the project, with Assistring LLC's team ensuring Strategic communication, regular updates, and adaptability to meet our dynamic needs. Their team took time to understand Party City's unique brand standards and customer expectations, positioning their approach to match with our goals.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were impressed with Assistring LLC advancement in technology which played a vital role in the project's success, Their technology platform optimized our operations, enhanced productivity, and provided vital customer insights and analytics. Enabling smooth integration into our systems and still enabling effective customer experience.Are there any areas for improvement or something Assistring LLC could have done differently?Assistring LLC really exceeded our expectations and I must say they gave an excellent performance, although there is always a room for improvement therefore we identified areas for growth. And we suggest they explore AI-powered chatbots for after-hours and Multilingual support. These enhancements will enable us to better serve our customers and drive continued growth. --- #### Call Center Services for Wholesale Retail Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. - Aug. 2024 **Project Summary**: Assistring LLC provided call center services for a retail company. The team managed customer inquiries and processes inbound and outbound calls. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Operations, TARGET - Industry: Retail - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Oct 12, 2024 **Feedback Summary**: Assistring LLC's work improved the client's customer satisfaction ratings. The team's project management was efficient, and their easy integration and unique communications led to a collaborative and effective workflow. ""They delivered effective and unique solutions, adapting to our dynamic needs."" **BACKGROUND** Please describe your company and position.I am the Director of Operations of TARGETDescribe what your company does in a single sentence.Target is the name of my company one of the world's most recognized brand and one of America's leading retailers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?We hired Assistring LLC in order to provide effective call center services that managed customer inquiries, processed inbound/outbound calls. **SOLUTION** How did you find Assistring LLC?Online SearchReferralClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The Target partnered with Assistring LLC in order to provide effective call center services that managed customer inquiries, processed inbound/outbound calls they responded smoothly at all times with all professionalism. Their unique approach to our needs demonstrated their deep understanding of the retail industry, which aligned with our needs. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our collaboration with Assistring LLC resulted in improved customer satisfaction ratings, as a result of their efficient handling of inquiries and provision of support. Their dedication to quality service really impacted Target reputation, resulting in a strong relationship with clients and end-users.Describe their project management. Did they deliver items on time? How did they respond to your needs?The Assistring LLC project management was very efficient. Their easy integration and unique communications have lead to a workspace that is more collaborative and effective keeping client service at a high standard. What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Assistring LLC has the best performance. Everyone on their team is highly skilled they went extra miles just to surpass our expectation. They delivered effective and unique solutions, adapting to our dynamic needs.Are there any areas for improvement or something Assistring LLC could have done differently?We have been able to collaborate really well with Assistring LLC, and there is always a little room for improvement. It would help to have more defined procedures and training aides. Frequent reviews and feedback sessions will improve the relationship, helping both parties to be on track with goals. --- #### Customer Service Outsourcing & Email Mktg for Wholesale Co **The Project** - Services: Call Center Services, Customer Service Outsourcing, Email Marketing - Project size: $10,000 to $49,999 - Project length: June 2024 - Ongoing **Project Summary**: Assistring LLC has been hired by a wholesale company to provide customer service support through email, chat, and live calls. The team has also developed customer onboarding and email marketing templates. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Business Owner, Amaze Wholesale - Industry: Consumer products & services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 4, 2024 **Feedback Summary**: Assistring LLC has provided live support for most abandoned cart orders, leading to an increase in customer return rate and revenue. The team offers professional support 24/7, grants the client access to their portal to track progress and listen to calls, and has an excellent ticketing system. ""Assistring LLC's live call support is the best thing I ever did for my company."" **BACKGROUND** Please describe your company and position.I am the Business Owner of Amaze WholesaleDescribe what your company does in a single sentence.Amaze Wholesale is a leading wholesale company based in Nh, USA.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Customer ServiceWebsiteSocial Media ManagementSales **SOLUTION** How did you find Assistring LLC?Google SearchWhy did you select Assistring LLC over others?Close to my geographic locationPricing fit our budgetGood value for costCompany values alignedDescribe the scope of work in detail. Please include a summary of key deliverables.AssistRing is very professional in terms of customer service and they have provided good email, chat and live call support.Their work has increased my revenue because every customer is now happy when they purchase from us. HTye have also made good email marketing templates and other customer onboarding templates for positive customer experience. Assistring LLC's live call support is the best thing I ever did for my company. I have customers calling from 5 different countries and they all have different time zones. AssistRing provides me 24/7 support and their professional agents are just great. I am happy with them.   **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The customer return rate increased very high and in a short time. Most of the orders that were left in that cart were receiving calls and live support so they made their purchase. My revenue increased significantly and now I don't have to wake up at night to answer customers because Assistring is giving me 24/7 service. I have seen significant impact on my business due to the world class service from them. Every customer is happy and every call gets picked in less than a minute.Describe their project management. Did they deliver items on time? How did they respond to your needs?The services they are providing are 24/7.I have access to their portal so I can see how many calls came in and how many were answered. All the recordings are also in the software so I can listen to what they talked and how they talked. They have a good ticketing system that allows me to check if I need to reply to that email. I am satisfied with AssistRing.  What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their 24/7 support.their cheap call rates.better service, account manager is assigned to me.their software especially.their new ideas which they sent weakly to increase my business value.Better email templates.live support to my customers who need help placing an order.Are there any areas for improvement or something Assistring LLC could have done differently?AssistRing has made a good onboarding process and their software is good. From my side, everything is good and there is no need for more improvement.    --- #### Customer Service Outsourcing for Restaurant & Events Company **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Nov. 2025 - May 2026 **Project Summary**: Assistring LLC provided customer service outsourcing for a restaurant and events company. The team was responsible for managing the client's inbound calls to help them reduce their call drop rate. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Royal Nawaab - Industry: Hospitality & leisure - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 5, 2026 **Feedback Summary**: Assistring LLC's efforts helped the client achieve a call drop rate of under 3%. The team was efficient, punctual, and available around the clock to assist the client. Assistring LLC had a high level of management and understanding of the client's needs, enabling them to implement changes quickly. ""The team was very efficient, delivered everything on time, and was available around the clock to help us at all times."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Royal NawaabDescribe what your company does in a single sentence.We are a resturant and events business  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Customer service support. **SOLUTION** How did you find Assistring LLC?Online SearchWhy did you select Assistring LLC over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.So, as a business, we were struggling with the incoming calls on the customer service side via telephone. We hired the team to help us manage our inbound calls and improve our drop rate from 40% to under 3%, which they helped us achieve successfully.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Well trained staff and good training from the Royal nawaabDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team was very efficient, delivered everything on time, and was available around the clock to help us at all times, 365 days a year, even on Christmas Day. What was your primary form of communication with Assistring LLC?Email or Messaging AppWhat did you find most impressive or unique about this company?The standard of customer service support and the level of management they have in understanding the client's needs and implementing changes and improving services very quickly Are there any areas for improvement or something Assistring LLC could have done differently?No.  --- #### Back Office Outsourcing for Photography Studio **The Project** - Services: Back Office Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. - Aug. 2025 **Project Summary**: Assistring LLC provides back office outsourcing services for a photography studio. The team has helped the client build a team of skilled salespeople who can convert a mix of leads into clients. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Photography Studio - Industry: Media - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Feb 20, 2026 **Feedback Summary**: Assistring LLC has helped the client grow their annual sales from $4 million to $8 million, leading to new locations for their business. The team is extremely reliable and always goes beyond the call of duty to meet the client's needs. Assistring LLC also delivers work on time and has a strong team culture. ""What I find most impressive about Assistring LLC is the quality of service and care that they provide."" **BACKGROUND** Please describe your company and position.I am the Director, of Photography StudioDescribe what your company does in a single sentence.Portrait photography studio **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Convert LeadsBook ClientsGrow Revenue **SOLUTION** How did you find Assistring LLC?Online SearchWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Assistring LLC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We partnered with Assistring to move our bookings department out of Australia and into the Philippines. The goal was to build a team of skilled salespeople who could convert a mix of leads into clients. Deliveribles include:1. Total Sales2. Conversion rate **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The main outcome measured was total sales.Assistring helped us grow our annual sales from $4M per year to $8M leading to new locations for our business.Describe their project management. Did they deliver items on time? How did they respond to your needs?Assistring are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations. What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What I find most impressive about Assistring LLC is the quality of service and care that they provide not just to us as a client but also to our staff there in Cebu. They are always running fun events and activities to build a strong team culture and attract the best talent. Are there any areas for improvement or something Assistring LLC could have done differently?No areas of improvement for now. --- #### Customer Service Outsourcing for Shopping Mall **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Dec. 2025 **Project Summary**: Assistring LLC provided customer support for a shopping mall. The team increased the number of channels through which the client could provide support, including email and live chat, and created an FAQ. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Group Marketing Manager, Westgate Shopping Mall - Industry: Retail - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Feb 19, 2026 **Feedback Summary**: Assistring LLC's efforts increased the client's customer satisfaction score from 75% to 90% and achieved an 85% resolution rate. The team was proactive, responsive, and communicative. They provided a well-trained and friendly team that was culturally competent. ""Assistring consistently demonstrated a proactive approach to finding solutions and improvements before we even asked."" **BACKGROUND** Please describe your company and position.I am the Group Marketing Manager, of Westgate Shopping MallDescribe what your company does in a single sentence.Westgate, Nairobi's premier shopping mall is East Africa's finest shopping and leisure destination. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Ensure a seamless and positive customer experience.Provide support to more channels based on customer feedback.Provide the same quality of support as our internal team. **SOLUTION** How did you find Assistring LLC?Online SearchWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Assistring LLC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assistring LLC with a team of 10 dedicated agents, has successfully enhanced customer support for our company. They helped us increase the number of channels that we can provide support including email and live chat. They also created an FAQ reducing the overall number of tickets which allowed us to decrease our response time by 40%. Assistring provides dedicated customer support agents to handle interactions via chat and email. Agents undergo comprehensive training on our products, policies, and customer engagement strategies. Key Deliverables: 24/7 customer support. Respond to all tickets in less than 2 hours Continuous process improvements. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customer Satisfaction: Scores improved from 75% to 90% within the first six months. First Contact Resolution: Achieved an 85% resolution rate, exceeding our benchmarks.Describe their project management. Did they deliver items on time? How did they respond to your needs?Proactive Team: Assistring consistently demonstrated a proactive approach to finding solutions and improvements before we even asked. This proactive mindset contributed to the success of our support operations.Responsiveness: The team responded promptly to our needs and consistently delivered on time.Transparent Communication: Regular updates and transparent communication helped maintain a smooth collaboration.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Proactive Team: One of the standout features of working with Assistring is their proactive approach to problem solving and process optimization. They were dedicated to finding solutions and improvements before we even approached them. Friendliness and Training: The team was not only well trained but also friendly and easy to talk to. This made collaboration smooth and ensured a positive working relationship.Cultural Competency: Assistring's agents showed cultural competency, adapting their We met with (Account Executive) who was very helpful and extremely kind. It made us comfortable that they had previously worked with other healthcare/pharma companies.communication to suit our diverse customer base.Are there any areas for improvement or something Assistring LLC could have done differently?None so far. --- #### Call Center Services for Financial Solutions Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Feb. - Aug. 2025 **Project Summary**: Assistring LLC provided post-sales customer support for a financial solutions company. The team managed inbound and outbound calls, agent recruitment and training, and processed financial documents. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Service Department, EFL SA - Industry: Financial services - Client size: 1,001-5,000 Employees - Review Type: Online Review **The Review** — Feb 19, 2026 **Feedback Summary**: Assistring LLC met all contractual KPIs and adapted quickly to changes, effectively implementing them in daily operations. The team was engaged, executed tasks promptly, and was flexible, adapting operationally and technologically to the evolving market environment. ""What impressed us most about Assistring LLC is their ability to react quickly and positively to ongoing needs."" **BACKGROUND** Please describe your company and position.I am the Customer Service Department, of EFL SADescribe what your company does in a single sentence.EFL SA is a provider of comprehensive financial solutions, including leasing, loans, long-term rental, and additional products, serving SME clients as well as financing large-scale transactions for corporate and institutional customers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Providing post sales customer support across all service areasExecuting comprehensive outbound and informational campaigns for clientsEntering financial documents (both paper and electronic) into the CRM system, as provided by representatives and suppliers **SOLUTION** How did you find Assistring LLC?Online SearchWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Assistring LLC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assistring LLC provides comprehensive post-sales customer service for clients who have chosen EFL SA financial products to support their business operations. The core responsibilities include assisting customers with all processes related to leasing services, such as payment verification, application submission, contract termination, debt collection, and handling claims or insurance matters. The cooperation extends beyond customer interactions to direct collaboration with various EFL departments.As part of the engagement, Assistring manages inbound and outbound calls, agent recruitment and training, as well as daily supervision of quality and performance in line with key KPIs. Additionally, Assistring supports the Back Office Department with ongoing processing of financial documents. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Service Level (call answer rate): 98% (target: 90%)SLA (calls answered within 20 seconds): 85% (target: 80%) Average Handle Time: 00:04:13 (target: 00:05:00)Describe their project management. Did they deliver items on time? How did they respond to your needs?Assistring fully manages the nationwide hotline of the EFL SA, consistently meeting all contractual KPIs. The team adapts quickly to dynamic changes and implements them effectively into daily operations. Moreover, Assistring shows openness to new initiatives and executes additional tasks with full engagement and within the shortest possible timeframe - for example, the Back Office department was launched and fully operational within just one week.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most about Assistring LLC is their ability to react quickly and positively to ongoing needs. The company demonstrates remarkable flexibility, adapting both operationally and technologically to the constantly evolving market environment.Are there any areas for improvement or something Assistring LLC could have done differently?All areas requiring improvement are continuously analyzed and addressed by the Assistring LLC team, ensuring that potential issues are resolved proactively. --- #### Customer Service Outsourcing for EdTech Firm **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Less than $10,000 - Project length: Feb. - Sep. 2025 **Project Summary**: Assistring LLC provided customer service outsourcing for an education technology firm. They helped the client generate additional customers and revenue, improve customer engagement, and prospect new customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, EdTech Firm - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Feb 19, 2026 **Feedback Summary**: Assistring LLC successfully delivered results that were comparable to the client's internal efforts. The team was efficient, cost-effective, and proactive. Moreover, their communication was smooth, and they followed up promptly. Overall, the team met the client's requirements and expectations. ""They did a great job and met our requirements."" **BACKGROUND** Please describe your company and position.I am the CTO, of Edtech CompanyDescribe what your company does in a single sentence.A company that builds a platform for large enterprises to manage their learning programs. We help their learners self manage their learning experience; they also undergo formal learning with different content providers. Essentially, our clients are growth minded organizations, and our software helps them learn. We also help their managers follow up on metrics around their investment in learning time. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Assistring LLC to accomplish?Generate additional customers and revenueImprove our interactions with people who have engaged with our marketing teamTalk to customers who have worked with us in the past **SOLUTION** How did you find Assistring LLC?Online SearchClutch SiteWhy did you select Assistring LLC over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Assistring LLC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We host local events, prospect to new customers, and have implemented customer engagement activities to prior customers. We provided some basic messaging that Assistring LLC tweaked with us, and we also gave them a list of customers to call. We worked with their accounts team to solve some basic process pieces as well. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?My employees and I have followed this process in the past. Assistring LLC achieved results that were comparable to our internal efforts. However, their solutions were much more efficient and cost effective while keeping our brand value intact. They’re meeting a seasonal need for us, so we will use them again.Describe their project management. Did they deliver items on time? How did they respond to your needs?The communication proceeded smoothly. They followed up promptly and were proactive.What was your primary form of communication with Assistring LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Assistring LLC did not have any holes in their service that gave us any cause to complain. They did a great job and met our requirements.Are there any areas for improvement or something Assistring LLC could have done differently?I can’t think of any. --- ## Portfolio & Awards ### Call Center Services for Party Goods Retailer Assistring LLC provided call center services for a party goods retailer. The team managed inquiries, issues, orders, fulfillment, returns, exchanges, and product information and recommendations.Assistring LLC managed a wide range of customer-related services, expertly managing inquiries, issues, orders, fulfilment, returns, and exchanges and providing product information and recommendations. Their team demonstrated exceptional product knowledge, empathy, and professionalism, ensuring strongcustomer relationships through the exceptional service they delivered.As a result of our partnership with Assistring LLC, our customer service operation experienced remarkable change. We achieved impressive results, including a 60% increase in customer satisfaction ratings, a reduction in abandoned calls, and a massive increase in sales. Assistring LLC delivered great performance, characterized by smooth system performance and timely support.Our collaboration with Assistring LLC was smooth all through the project, with Assistring LLC's team ensuring strategic communication, regular updates, and adaptability to meet our dynamic needs. Their team took time to understand Party City's unique brand standards and customer expectations, positioning their approach to match with our goals.PROJECT FEEDBACKThanks to Assistring LLC's efforts, the client saw a 60% increase in customer satisfaction ratings, a reduction in abandoned calls, and a massive increase in sales. The team communicated regularly, provided timely support, and was highly adaptable to meet the client's dynamic needs. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_medical_pakistan.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_order_processing_company_pakistan_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_payment_processing_company_pakistan_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_receptionist_company_pakistan_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_third_party_verification_company_pakistan_2026.svg) ## Packages ### Call Center Services Packages Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand. | Feature | Small ($1,000/month) | Medium ($5,000/month) | Large ($10,000/month) | |---------|---------|---------|---------| | Up to 50 inbound customer support calls per month 24/7 availability Basic inquiry and FAQ handling Customizable scripts | Up to 500 inbound customer support calls per month 247 availability Basic inquiry and FAQ handling Customizable scripts | Up to 2500 inbound customer support calls per month 247 availability Indepth product support and issue resolution Ordertaking and followups Monthly performance report | Up to 5000 inbound customer support calls 247 availability Dedicated account manager Advanced support including escalations Order management live chat and email support integration Weekly performan | --- ## About the Team ### Our Story We believe that "cost-effective" shouldn’t mean "impersonal." AssistRing LLC was founded to bridge the gap between high-end service and realistic small-business budgets. We handle the recruiting, the onboarding, and the 24/7 grind so you don’t have to. Our mission is to be the silent partner that protects your bottom line and cares about your brand as much as you do. We’re here to make sure you get the world-class support you deserve, at a price that actually makes sense for where you are toda ### What Sets Us Apart - Strategic Partner, Not your BPO vendor: We treat your business challenges as our own. Our team doesn't just deliver a product; we provide ongoing strategic support and deep-dive consulting. We pride ourselves on a 98% client retention rate, built on a foundation of radical transparency and consistently exceeding expectations. - Human-in-the-Loop AI Model: We redefine BPO by integrating advanced AI with human oversight. This "Human-in-the-Loop" framework ensures your business scales efficiently through automation while maintaining the authentic, personalized "human touch" essential for high-quality customer experiences and brand loyalty. - Specialized Hospitality Expertise: We offer deep industry knowledge in the restaurant and guest management sectors. From managing high call volumes to handling end-to-end order fulfillment, we provide specialized outsourcing solutions designed to address specific service friction points and drive measurable operational growth. ### Quick Facts - Multilingual Team - 12 Verified Clutch Clients - 2 years in business ### Team Breakdown - Quality Assurance (10) - Team Leads (6) - IT (3) - Customer Service Representatives (50) ### Tools and Technology - Microsoft Teams - Slack - Google Meet - Google Drive - Google Docs - Google Sheets - Google Chat - Zoom - Krisp.ai - Microsoft Word - Microsoft Excel - AnyDesk ### Commonly Asked Questions **What types of projects is your team interested in taking on right now?** We are actively prioritizing projects that integrate modern technology with a personalized human touch, particularly within the hospitality and restaurant sectors. We are looking for partners who want to move beyond the traditional vendor model to form a strategic partnership where we treat your business challenges as our own. Our primary interests include: * Human-in-the-Loop (HITL) CX: We are seeking projects that require scaling customer experience (CX) through a combination of artificial intelligence and dedicated human oversight to ensure authentic interactions. * Hospitality Operations: We are interested in helping restaurants and hotels optimize digital ordering platforms, manage high call volumes, and streamline guest management to maintain a 5-star reputation across all touchpoints. * Digital Visibility and Search: We prioritize projects involving Generative Engine Optimization (GEO) and AI Optimization (AIO) to help brands rank effectively on platforms like ChatGPT and Gemini. * Operational Problem-Solving: We are looking to collaborate with businesses in the US, UK, and Germany that face specific service friction points—such as order fulfillment or loyalty support—and need specialized, secure outsourcing solutions. Our goal is to leverage our experience with large-scale partners, such as Royal Nawaab, to help new clients achieve measurable growth and operational efficiency while protecting their brand's reputation. **What is your project management process?** Our project management process is built on a foundation of radical transparency and strategic partnership, ensuring we treat your business challenges as our own. We move beyond the traditional vendor relationship by implementing a structured, four-phase approach tailored to the complexities of the hospitality and BPO sectors. 1. Discovery & Deep Research: We begin by conducting "deep research" into your specific operational friction points. Whether you are a boutique hotel or a large-scale restaurant, we audit your digital presence and ordering platforms to identify exactly where automation can assist and where the human touch is non-negotiable. 2. Integration & HITL Setup: We deploy our "Human-in-the-Loop" (HITL) framework, integrating our team with your existing customer service technology and loyalty support systems. This phase includes technical cleanup and search engine optimization (SEO/AIO) to ensure your backend is secure and your brand is visible on AI platforms like Gemini and ChatGPT. 3. Execution & Real-Time Resolution: Once live, our team manages end-to-end order fulfillment and guest inquiries in real-time. By combining Agentic AI with human oversight, we streamline communication across delivery apps and in-person dining, maintaining your 5-star service reputation even during high-volume periods. 4. Continuous Optimization: We don’t just deliver a product; we provide ongoing strategic support. Through consistent performance audits and client feedback loops, we refine our processes to exceed expectations. Our 98% client retention rate is a direct result of this commitment to constant improvement and professional credibility, verified by our standings on industry platforms like Clutch and The Manifest. **Do you comply with relevant regulations (e.g., GDPR, HIPAA)?** We prioritize professional transparency and the security of our clients' data as a fundamental part of our "Strategic Partner" approach. We operate as a global BPO with a presence in the United States, the United Kingdom, Germany, and Pakistan, which requires a rigorous commitment to international regulatory standards. Our compliance and security framework includes: * Global Regulatory Alignment: We adhere to relevant data protection regulations, such as GDPR, to ensure that the personal information of our clients and their customers is handled with the highest level of care across all regions. * Technical Security Hardening: We perform comprehensive technical cleanups and security audits of our digital infrastructure. This has resulted in high-level security ratings, such as an A+ grade for our business website, ensuring a secure environment for data processing. * **Human-in-the-Loop Oversight:** Our HITL framework integrates human oversight with AI technology to ensure that sensitive interactions—especially in sectors like hospitality and guest management—are handled according to strict privacy protocols. * Verified Accountability: We maintain verified profiles on industry platforms like Clutch and The Manifest, where our commitment to professional credibility and secure operations is reflected in our client feedback and a 98% retention rate. * Specialized Sector Protocols: For our partners in the restaurant and hospitality sectors, such as Royal Nawaab, we implement specific data handling practices to manage high call volumes and order fulfillment securely while protecting guest privacy. We treat your business challenges and data security as our own, providing ongoing strategic support to ensure that your operations remain compliant and your brand's reputation stays protected. **How do you typically collaborate with clients?** Our collaboration process is built on the principle of being a strategic partner rather than just a BPO vendor, ensuring we treat your business challenges as our own. We prioritize professional transparency and credibility, which has helped us maintain a 98% client retention rate. Our typical collaboration follows a structured, "Human-in-the-Loop" (HITL) approach: * Discovery & Strategy: We begin with "Deep Research" into your operations—such as boutique hotels or restaurants—to identify specific service friction points where our intervention can add the most value. * Tailored Integration: We integrate our team with your digital ordering platforms and loyalty support systems, ensuring a seamless flow that enhances your existing workflows. * Technical Optimization: To support our collaborative goals, we conduct technical cleanup and search engine optimization (SEO/AIO/GEO) to ensure your brand is highly visible and secure across modern AI platforms like Gemini and ChatGPT. * Human-Centric Execution: We bridge the gap between technology and a human touch, managing end-to-end order fulfillment and guest inquiries in real-time. This ensures your customers feel heard and valued while we handle high-volume operations. * Ongoing Accountability: We maintain transparency through verified industry platforms like Clutch and The Manifest, providing you with clear insights into our performance and project milestones. Whether we are managing hospitality operations for partners like Royal Nawaab or handling customer service for retailers, our collaboration is focused on driving measurable growth and maintaining a 5-star reputation for your brand across all digital and in-person touchpoints. **What is your success rate or typical ROI for projects?** Our success at AssistRing is measured by the long-term growth and stability we bring to our partners, which is reflected in our 98% client retention rate. We operate as a strategic partner rather than a traditional BPO vendor, focusing on delivering measurable ROI through efficiency and brand reputation management. Our "Human-in-the-Loop" (HITL) framework is a key driver of this success, as it allows businesses to scale rapidly while maintaining the authentic human touch necessary for high-quality customer experiences. By bridging advanced AI with human oversight, we help clients streamline complex operations—such as order fulfillment and guest management in the hospitality sector—directly impacting their bottom line. Key indicators of our impact include: * Operational Efficiency: We manage high-volume friction points, such as those found in restaurant and hotel operations, allowing internal teams to focus on core growth. * Brand Reputation: Our focus on real-time problem solving helps brands maintain a 5-star service reputation across delivery apps and in-person touchpoints. * Digital Visibility: Through specialized AI and Search Engine Optimization (SEO/AIO/GEO), we ensure our partners are visible to modern customers on platforms like ChatGPT and Gemini. * Proven Milestone Success: We have a track record of achieving significant business milestones, such as securing and managing major hospitality operations for brands like Royal Nawaab. Our commitment to transparency and results is further validated by our verified ratings and reviews on industry-leading platforms like Clutch and The Manifest. ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 12 - Overall Review Rating: 5.0 Last Updated: 2026-06-09T18:04:09Z ### Business Entity - Business Entity Name: Assistring LLC - Source: New Hampshire Department of State - Jurisdiction of Formation: New Hampshire - Date of Formation: July 22, 2024 - Status: Active - Last Updated: February 7, 2026 - ID: 967894 ### Credit Report Results - International Credit Risk Assessment: Not Rated - Source: Creditsafe - Last Updated: February 7, 2026 ## Locations (3) ### Stratham, NH (Headquarters) - 20 Portsmouth Avenue - Stratham, NH 03885 - United States - 2 - 5 employees - Phone: +1 2673848702 ### Shah Faisal Town, Pakistan - B-28 Taj center Shah Faisal Colony - Shah Faisal Town 75230 - Pakistan - 201 - 250 employees - Phone: +923400255599 ### Hamburg, Germany - Winterhuder Weg 31 - Hamburg 22085 - Germany - 6 - 9 employees - Phone: +49 1516 814 8535 ## Connections - muhammad salman (La Caffetteria) - Bilal Jogi (Royal Nawaab) ## Contact Assistring LLC [Send a message](https://clutch.co/profile/assistring) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/104712210/) - [Facebook](https://www.facebook.com/61555760074037) - [X](https://x.com/assistring85648) - [Instagram](https://www.instagram.com/assistring_bpo/)