OnBrand24 Premier Call Center Services

We have more than 350 employees working at call center facilities in Beverly, MA (headquarters), Savannah, GA, and Portsmouth, NH. A vibrant and growing company, OnBrand24 was recently named to the Inc. 5000 of America’s fastest growing companies.  We also were awarded top honors by TopTenREVIEWS for the second year in a row for outstanding call center solutions excellence.

Inbound call center services include: customer service outsourcing, order processing / order taking, inside sales (upselling/cross-selling), help desk, live chat support, social media support, physician referral and class registration.

Outbound call center services include B2B lead generation, appointment setting, customer win-back, customer surveys, database hygiene, list scrubbing.

 
$5,000+
 
Undisclosed
 
250 - 999
 Founded
1980
Show all +
Beverly, MA
headquarters
  • OnBrand24
    100 Cummings Center Suite 306L
    Beverly, MA 01915
    United States
    855.662.7263
other locations
  • OnBrand24
    8001 Chatham Center Drive Suite150
    Savannah, GA 31405
    United States
    978.816.8254
  • OnBrand24
    222 International Drive Suite 145
    Portsmouth, NH 03801
    United States
    855.662.7263

Reviews

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Debt Collection Services for Real Estate Company

"They are the best in the industry."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2015 - Ongoing
The Reviewer
 
11-50 Employees
 
East Chicago, Indiana
CEO, Real Estate Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

I have a small company just starting up and this solution is cheaper than hiring in house. I am a debt collector and I have to have fast productivity and get quick results.

What was the volume of outbound calls your company was handling per day?

75 calls.

What challenge were you trying to address with the service provider?

My goal is to get more debts successfully collected.

SOLUTION

What was the scope of the service provider's involvement?

They provide telemarketing, lead generation, appointment setting, and cold calling services.

Could you describe the service provider's pricing structure and how they billed you?

We are billed monthly within a picked package, and it is a short-term commitment, somewhat pay as you go.

How did you come to work with this service provider?

We found them through Google online research.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They have great customer service, they resolve any technical issues quickly, they are always on time, and they strive to not miss any deadlines. They offer competitive pricing.

How much time, in hours, does this service provider save you each month?

100 hours.

How much money does this service provider save you each month?

$1,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are the best in the industry. They have helped my company save over $10,000. I have an 80% success rate of collections.

What are the service provider's strengths?

Their strengths are their customer service and flexibility.

How can the service provider improve?

They could offer more diversity.

How long has your company been working with this service provider?

It began November 2015, and it's ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Order Processing for Consumer Products Company

"OnBrand24 creates a great environment for the business."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2015 - Ongoing
The Reviewer
 
1-10 Employees
 
Los Angeles, California
Administration Director, Consumer Products Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The services are year round. We usually change every business cycle quarter.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

Each agent representative receives approximately 5-10 calls a day. Each successful call will lead to the success of the business.

What challenge were you trying to address with the service provider?

OnBrand24 is a overall leader in the industry, so we used them to address our order processing needs.

SOLUTION

What was the scope of the service provider's involvement?

OnBrand24 creates a great environment for the business in terms of customer service.

Could you describe the pricing structure and how they billed you?

Package deals on temporary assignments.

How did you come to work with this service provider?

We conducted various business meetings and settled with them.

How would you assess the service provider for answering calls, customer service, and communication?

OnBrand24's support team is quick to respond.

How much time, in hours, does this service provider save you each month?

I don't know that information.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

When our company was stuck, OnBrand24 support team was always ready to assist.

What are the service provider's strengths?

OnBrand24 provides a great level of professionalism.

How can the service provider improve?

They should branch out to other ventures and expand their capabilities.

How long has your company been working with this service provider?

2 years.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service Support and Augmentation for Small Company

"Partnering with them gives me the time I need to do my work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2016 - Ongoing
The Reviewer
 
1-10 Employees
 
Barnwell, South Carolina
CEO, Business Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

I need them because of the fact that I cannot hire people to do the services, so it is nice to have a company to outsource that to.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

20.

What challenge were you trying to address with the service provider?

Partnering with them gives me the time I need to do my work.

SOLUTION

What was the scope of the service provider's involvement?

They track my calls and email for me so that I do not have to worry about it.

Could you describe the pricing structure and how they billed you?

I pay for the contract every month and it is withdrawn straight from my account.

How did you come to work with this service provider?

I love the work that they do for me. It really is a huge help.

How would you assess the service provider for answering calls, customer service, and communication?

They are just wonderful and they truly help out a lot. They take care of all my calls for me and it just is really awesome.

How much time, in hours, does this service provider save you each month?

Around 30 hours, I think, which, with my job, is a lot for me.

How much money does this service provider save you each month?

If I had to hire workers I would have at least 3 at $10 an hours, so they save me around $3000 dollars a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

While they do save me time and money in my business, I will say that I regret that it's a company that is taking care of it and not myself. I wish I could do it myself.

What are the service provider's strengths?

Each person is very hard working, which is such a good thing.

How can the service provider improve?

I think they are really great the way they are.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

Less than $1,000.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Appointment Setting for Manufacturing Company

"Their call quality and quick service stand out."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
The Reviewer
 
10,000+ Employees
 
Elk Grove Village, Illinois
Director, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We need outbound call help.

How many outbound calls did your company handle every day?

I have no idea.

What challenge were you trying to address with the service provider?

We wanted to develop our outbound call process.

SOLUTION

What was the scope of the service provider's involvement?

They provide a good outbound call service.

Could you describe the service provider's pricing structure and how they billed you?

They bill us hourly.

How did you come to work with this service provider?

I found them online and decided to try it.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They work quickly.

How much time and money does this service provider save you each month?

I save more than 7 hours and $200 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I have nothing important to note.

What are the service provider's strengths?

Their call quality and quick service stand out.

What areas can the service provider improve?

Their success rate of setting appointments could improve.

How long has your company been working with this service provider?

We have worked with them for about 1 year.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 per year.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer