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InfraWeb: Call Center & Customer Support Services InfraWeb provides reliable call center solutions designed to improve customer experience and streamline operations.
We act as an extension of your team—handling conversations professionally, following clear workflows, and reporting performance consistently.
Services:
• Inbound & outbound call handling
• Customer support (L1/L2)
• Technical assistance & troubleshooting
• Telemarketing & appointment setting
• Lead generation & qualification Why InfraWeb
• Technology & integration: CRM support, analytics, and omnichannel communication for a consistent customer journey.
• Experienced team: Trained agents with customized scripts, brand tone alignment, and structured onboarding.
• Scalable delivery: Flexible staffing to match your volumes, including seasonal peaks
• Quality assurance: Call monitoring, regular evaluations, and continuous improvement based on KPIs and feedback.
• Data security: Strong controls to protect sensitive information and support
• Cost-effective: Competitive pricing with a focus on measurable outcomes and transparency.
• Customer-first mindset: We prioritize clear communication, fast resolution, and lasting customer relationships.
Partner with InfraWeb
Looking to scale support, improve response quality, or boost conversions? Tell us your goals and we’ll propose a tailored setup—team structure, processes, KPIs, and reporting.
InfraWeb — Call Center Services built for quality, reliability, and growth.
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Min project size
$1,000+
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Hourly rate
Undisclosed
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Employees
50 - 249
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Locations
București, Romania
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Year founded
Founded 2018
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Languages
22 Languages that we service
- English
- Spanish
- Russian
- Portuguese
- Japanese
- German
- French
- Turkish
- Italian
- Polish
- Ukrainian
- Romanian
- Dutch
- Hebrew
- Czech
- Serbian
- Bulgarian
- Croatian
- Finnish
- Norwegian
- Danish
- Hungarian
2 Locations
- București , Romania
- Drobeta-Turnu Severin , Romania
Service Lines
Select Focus Area
- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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Industries
No Industries have been added yet…
Clients
No Clients have been added yet…
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Our Story
We are a global tech consultancy built around seven specialized business units combining global reach with local intelligence. Our team blends domain experts in AI, cloud, apps, automation, analytics, cyber and digital workplace to co-create industry-focused solutions across manufacturing, finance, healthcare, retail and public sectors. Client partnerships show proven modernization, cost reduction and secure, data-driven transformation outcomes.
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Business Entity
| Business Entity Name | Infraweb Manage Services Provider SRL |
| Source | Lista Firmelor Din Romania |
| Jurisdiction of Formation | Romania |
| Date of Formation | March 5, 2018 |
| Status | Active |
| Last Updated | February 7, 2026 |
| ID | J2021022313404 / 38965327 |
Credit Report Results
| International Credit Risk Assessment | Low Risk |
| Source | Creditsafe |
| Last Updated | February 7, 2026 |
Locations (2)
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