Since eVoice was founded in 2000, we have been dedicated to helping small businesses manage calls more efficiently, maintain a professional image, and empower our customers with the freedom to work from anywhere.
In short, eVoice is a better way to connect.
Cited by Inc. Magazine as one of the “Best Voicemail Management Services,” eVoice gives entrepreneurs and small businesses the flexibility they need to manage their communications on the go.
"Its toll free number, custom greetings and call routing makes it a great tool."
Jun 22, 2017
The Review
Recommendations:
I would recommend to shop and look for other service providers before going for Evoice, there are lot of providers who would provide same service with competitive price, however it is worth spending little more. Evoice is good for small businesses but for larger organizations its not worth to try.
Experience:
We wanted to reduce the pressure of answering the calls on the employees and hence decided to go for Evoice. Evoice is good for small business purposes and the processes are comparatively better than other competitors in the market. Lots of calls need to be answered, less number of employees and more workload are the main problems that needed to be solved. Toll free number, automated messaging system, call routing, custom greetings are the features. Evoice has performed ok until now, the service is not very great but doable. It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business.
Pros:
Its toll free number, custom greetings and call routing makes it a great tool.
Cons:
Some poor call quality and customer service. If Evoice could improve the customer service aspect it would be really helpful for small businesses.
Maybe if you don't expect too many calls daily you would benefit. It seems when we get a lot of calls it bogs down some of those.
Experience:
We use Evoice. We took them cause they are 24/7 and offer different rate plans too. Sometimes you call and it relays it to another person and you get hung up. Sometimes I get an overseas rep and at times the accent is hard to understand. I may be on hold for 20 mins too. So many services out there and I had to try one. Of course, I took advantage of the free trial. We use the mobile apps, voice calls and it goes to your email too. I like the local and distance calling. It worked pretty good for us and they answered our calls coming in late at night too, so we don't miss many calls all day. Messages from your phone to email is the best part.
Pros:
Like I said, avoiding the missed calls I would have received without an answering service. The mobile app makes it easy to use.
Cons:
Sometimes there is a wait but for us it is not so bad. We are looking to others for a better performance. So far it is a great working tool and will continue with it for now.
"It has been a wonderful asset to our business so far and we have had all positive reviews about it."
Jun 21, 2017
The Review
Recommendations:
I would definitely recommend Evoice to others who need a little help in the customer service area. I would tell that person that Evoice is one of the best products in the market today.
Experience:
We selected Evoice because at the time there was a free trial and we had heard positive things about this company. We needed an answering service because we had complaints that no one was available when we were needed. We use the automated voice system for 24/7 call intake. We use this to help our customers with problems they may have during closed hours. It has been a wonderful asset to our business so far and we have had all positive reviews about it. It has actually brought in more customers to us.
Pros:
I like it because it was so easy to set up and the price is also good. It's a great tool because it has brought in more business and has helped extremely with our customer service.
Cons:
We haven't found any problems with it as of yet and we have used it for over 2 years now.
"The company has performed great and benefited our business very much."
Jun 21, 2017
The Review
Recommendations:
It's a great asset to any company that needs all their messages to be met on a daily basis.
Experience:
Evoice has been an excellent answering service choice for our company. It has always been very helpful with our growing business. As for any problems with the service, their staff is always ready to walk you through the issue to get it to work at 100%. We use their voicemail features. The company has performed great. It's benefited our business very much.
Pros:
The quick reply and response of our voicemail messages.
"It was highly recommended to us from a 3d party and has provided a very good value. It meets all of company’s needs."
Jun 22, 2017
The Review
Recommendations:
Evoice is the perfect automatic answering machine for small business and big ones as well, features the most advanced service and its reliability is outstanding. .
Experience:
Evoice features the services that my company needed and it is the most reliable service. It was easy to setup with not issues, it runs 24/7, and has helped us to communicate seamlessly with our customers. We are currently using their automatic answering and messaging services. It has been helpful in being more efficient while reaching our customers. It was highly recommended to us from a 3d party and has provided a very good value. It meets all of company’s needs.
Pros:
Its reliability as a service, easy to use, and quality of the voice.
Cons:
I have not have any issue with the service, I do not foresee any problem with it and nothing should change with Evoice.
"It has improved our call volumes and our overall customer service."
Jun 21, 2017
The Review
Recommendations:
Do a good amount of research before deciding on your service.
Experience:
We’ve had positive results using Evoice. We use phone answering service, fax service, email service and voicemail service. It has improved our call volumes and our overall customer service.
"Evoice has better customer service and quality than other providers."
Jun 21, 2017
The Review
Recommendations:
It's straightforward and fairly simple. Good overall.
Experience:
Evoice has better customer service and quality than other providers. We use almost all of their features. We don't have plans in the near future to switch to another answering service provider, unless a better offer appears. Evoice is reliable and easy.
Pros:
It's fairly easy for the company to use. More simple than other ones used in the past.
We chose Evoice at a point that we wanted to upgrade all of our systems. We use their online chat feature and text mobile connections. It has been satisfactory.
