Evoice

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

My company needs Evoice to improve the quality of our customer service. I use their answering services personally as well, because it is very practical.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

Around 150 inbound calls per day.

What challenge were you trying to address with the service provider?

To obtain a reliable and high-quality means of customer service.

SOLUTION

What was the scope of the service provider's involvement?

It is a very comfortable and guaranteed service – it gives me great security.

Could you describe the pricing structure and how they billed you?

They have very attractive prices for different services according to the needs of the client.

How did you come to work with this service provider?

Through an online search I saw an advertisement and started to investigate and read good things about their services.

How would you assess the service provider for answering calls, customer service, and communication?

They are very good and high capacity. It is an excellent service, guaranteed.

How much time, in hours, does this service provider save you each month?

They save us time and money well, around 35 hours a month and more than $200 a month.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I’ve had a very good experience with them and have had no problems. I communicate with them easily through mail, calls, and their web page.

What are the service provider's strengths?

It is a high quality service that presents no problems and is very safe.

How can the service provider improve?

No, I think it's perfect.

How long has your company been working with this service provider?

I’ve been using their service since 2015 and continue to do so.

How much money do you spend annually with this service provider?

My company spends between $1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It is very important in my firm because there is a group internally that audits all of the phone calls.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I'm not sure but it is high volume.

What challenge were you trying to address with the service provider?

It is a very good solution for our needs and easy to buy.

SOLUTION

What was the scope of the service provider's involvement?

They have easy to use answering services.

Could you describe the pricing structure and how they billed you?

They have plans for $12.99 to $79.99 that all have different advantages. The various plans are adequate for our needs.

How did you come to work with this service provider?

I found the service on a blog.

How would you assess the service provider for answering calls, customer service, and communication?

They have the ability to answer calls properly.

How much time, in hours, does this service provider save you each month?

I don't know but the service calms me.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They provide a very good service.

What are the service provider's strengths?

Their customer service ability.

How can the service provider improve?

They need more advertising so people can know about them.

How long has your company been working with this service provider?

I think we've been with them for one or two years.

How much money do you spend annually with this service provider?

It is less than $1,000.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

Our yearly supply and need has greatly increased.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

90

What challenge were you trying to address with the service provider?

Our goals were to handle inbound calls more effectively and efficiently.

SOLUTION

What was the scope of the service provider's involvement?

They handle customer calls, complaints, payment and processing orders.

Could you describe the pricing structure and how they billed you?

It is in short term renewable terms (6 months). We have a package deal.

How did you come to work with this service provider?

I found them through online research.

How would you assess the service provider for answering calls, customer service, and communication?

They are above average.

How much time, in hours, does this service provider save you each month?

20.

How much money does this service provider save you each month?

$25,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They just allow me daily to focus my energy and expertise more.

What are the service provider's strengths?

They are trustworthy, dedicated, and customer oriented.

How can the service provider improve?

They could offer discounts and promos for loyal customers.

How long has your company been working with this service provider?

2012 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

My company needs Evoice to improve the quality of our customer service. I use their answering services personally as well because it is very practical.

How many inbound calls did your company handle every day?

Around 150 inbound calls per day.

What challenge were you trying to address with the service provider?

To obtain a reliable and high-quality means of customer service.

SOLUTION

What was the scope of the service provider's involvement?

It is a very comfortable and guaranteed service. It gives me great security.

Could you describe the pricing structure and how they billed you?

They have very attractive prices for different services according to the needs of the client.

How did you come to work with this service provider?

Through an online search, I saw an advertisement and started to investigate. I read good things about their services.

How would you assess the service provider for answering calls, customer service, and communication?

They are very good and high capacity. It is an excellent service, guaranteed.

How much time and money does this service provider save you each month?

They save us time and money well, around 35 hours a month and more than $200 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I've had a very good experience with them and have had no problems. I communicate with them easily through e-mail, calls, and their web page.

What are the service provider's strengths?

It is a high-quality service that presents no problems and is very safe.

What areas can the service provider improve?

No, I think it's perfect.

How long has your company been working with this service provider?

I've been using their service since 2015, and continue to do so.

How much money do you spend annually with this service provider?

My company spends between $1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

It is very important in my firm because there is a group internally that audits all of the phone calls.

How many inbound calls did your company handle every day?

I'm not sure but it is high volume.

What challenge were you trying to address with the service provider?

It is a very good solution for our needs and easy to buy.

SOLUTION

What was the scope of the service provider's involvement?

They have easy to use answering services.

Could you describe the pricing structure and how they billed you?

They have plans for $12.99 to $79.99 that all have different advantages. The various plans are adequate for our needs.

How did you come to work with this service provider?

I found the service on a blog.

How would you assess the service provider for answering calls, customer service, and communication?

They have the ability to answer calls properly.

How much time and money does this service provider save you each month?

I don't know, but the service calms me.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They provide a very good service.

What are the service provider's strengths?

Their customer service ability.

What areas can the service provider improve?

They need more advertising so people can know about them.

How long has your company been working with this service provider?

I think we've been with them for one or two years.

How much money do you spend annually with this service provider?

It is less than $1,000.