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Optimizing Customer Experience through Technology

Daythree is an award winning global business service provider in the areas of business and knowledge process, human capital and IT services to global clientele.

We specialize in optimizing Customer Experience through technology.

 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    1,000 - 9,999
  • Locations
    Shah Alam, Malaysia
  • Year founded
    Founded 2008

1 Locations

  • Shah Alam , Malaysia

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 3.7 /5

    What Clients Have Said

    Daythree Business Services offers competitive pricing with added value through comprehensive support and flexible service packages. Clients appreciate their willingness to accept additional integrated services at no extra cost, enhancing overall project efficiency and satisfaction.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 2 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Daythree Business Services Review Insights

    Overall Review Rating

    4.0
    • Quality 3.7
    • Schedule 4.2
    • Cost 3.7
    • Willing to Refer 4.0

    Top Mentions

    Review Highlights

    • Forward-Looking Solutions

      Daythree has impressed clients with forward-looking solutions like Robotics Process Automation and real-time dashboard automation, which are beneficial traits for industries such as telecommunications.

    • Effective Talent Sourcing and Training

      Clients commend Daythree for sourcing and training high-quality agents, which has led to positive outcomes in service accuracy and productivity. Their additional cost-free service to hire and train talent in advance is also noted.

    • Need for Improved Workforce Management

      There is a noted area for improvement in workforce management, especially in managing increased volumes and ensuring tickets are cleared promptly. Clients suggest more proactive improvement plans from a user perspective.

    • Strong Customer Service Capabilities

      Daythree Business Services has been praised for their ability to manage customer service effectively, particularly in improving email-based incident management and meeting SLAs. Clients appreciate their proactive updates and quick responses.

    • Reliable in Handling Ad Hoc Requests

      Clients appreciate Daythree's reliability in handling ad hoc and last-minute requests, showing their flexibility and willingness to accommodate client needs promptly.

    • Proactive and Thoughtful Management

      Daythree's management team is noted for being proactive and thoughtful in discussing suggestions before implementation, viewing clients as strategic partners rather than just vendors.

    Daythree Business Services Reviews

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    All Filters

    BPO & Call Centre Services for Digital Financial Institution

    • Confidential
    • Oct. 2019 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    "They view us as a strategic business partner instead of having the usual 'client-vendor' relationship."

    Head of Customer Experience, Digital Financial Institution
    Anonymous
    • Financial services
    • Kuala Lumpur, Malaysia
    • 201-500 Employees
    • Online Review 
    • Verified

    Daythree Business Services offers call center and BPO services with the aim of improving customer satisfaction. 

    Telemarketing Sales for Telecommunications Company

    • $50,000 to $199,999
    • Jan. 2018 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    4.0

    "The account managers are very cooperative and responsive."

    Head of Telesales, Telecom Company
    Anonymous
    • Telecommunications
    • Malaysia
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

    Outbound Calling for Market Research Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2015 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    4.0

    "They are very keen to cooperate with our plans and are quite reliable in achieving numbers."

    Project Manager, Kantar Media
    Eileen Ngieng
    • Other Industry
    • Malaysia
    • 11-50 Employees
    • Online Review 
    • Verified

    Daythree Business Services assisted a market research company to obtain data and maintain panel engagement. The team provided compliance and panel-check studies through both outbound and inbound phone calls.

    Locations (1)

    21 - 30

    Contact Daythree Business Services

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