Data Annotation, NLP, Dataset Management and BPO
Intellink is a Global AI Company, specializing in:
- Business Process Outsourcing (BPO)
- Data Annotation
- Dataset Management
- Natural Language Processing (NLP)
Intellink provides Intelligent workforce for all types of projects and is dedicated to the development of its employees, making their progress one of their highest priorities.
Intellink is open to all challenges, meaningful projects and great opportunities for clients and partners, enabling them to convert passion into action and bring real value to the world.
Focus
Portfolio
EcoSoft, Traybex
Data Annotation Services
Intellink Will Help You With Data Annotation.
Our teams will ensure fast and reliable Visual Data Annotation on variety of available platforms or with client’s own tools.
Our image annotation services include Bounding box, Polygonal, Key Point, Lines & Splines, Cuboid and other types of annotations. In cases, when our client has own annotation tools, we wire up our teams in suggested platform. Alternatively, we could suggest an appropriate free, open source, or enterprise-grade platforms based on client’s needs.
We provide high quality image segmentation for sophisticated image analysis. The segmentation is delivered in the format of PNG masks with Semantic or Instance segmentation.
Video annotation services that we apply use advanced tools for interpolation. We offer Video classification, Object tracking and Action tracking etc.
We will help your NLP algorithms by analyzing and labeling the text data in correspondence, news, and social media. Text Classification, Comparison, Intent and Sentiment Analysis, Named Entity Recognition, Audio Transcription Decoding and OCR validation could be done in several languages of the region and beyond.
We are able to acquire, gathering and adjusting applicable data arrays for building custom ML datasets. The images and videos would be generated from publicly available sources within required content criteria. As a next step, our teams will manually verify the data to provide necessary variety and calibration.
Following request of our clients, we could enable acquisition of camera imagery, CCTV imagery, Webcam imagery, Mobile imagery.
We could provide localization services to ensure your models to be bias-free enriching it with samples originating from numerous locations around the world. This could include the collection of video and imagery from real users with necessary quality control and verification.
Knowledge Process Outsourcing Services
We offer our clients skillful teams and individuals that provide first class support in various industries at reasonable prices.
Sometimes your business requires specific skills that are not immediately available, difficult or expensive to get fast. We offer our clients skillful teams and individuals that provide first class support in various industries at reasonable prices. The IT knowledge process outsourcing is considered to be the most popular inquiry nowadays. This is due to the gathering of highly intelligent IT specialists in Ukraine. Apart from IT outsourcing, we also provide support in the following areas: Design and Architecture, Data Analysis and Interpretation, Health, Financial services, Management Consulting and Agriculture.
Intellink is experienced in building highly intelligent teams from scratch for different clients around the globe. Regardless of the industry or specific niche that we gather these teams for, we work hard to succeed and bring the brightest and best minds, that are able to achieve your main objectives.
Recently, the clients that contacted us for expertise were looking for services in the IT, Design or Architecture industries. We were able to provide highly skilled specialists that are proficient in the development of Websites, Applications, Plugins, Software. In the area of design Intellink is able to handpick a team depending on which specific task, design styles and trends you are looking for. In Architecture, we have access to highly skilled specialists that are able to create the most astonishing exterior or interior designs and keep your clients satisfied.
Recruitment Support Services
We perform searches for specialists at various industries, such as Farming, Pharmaceutical, IT, Retail, Logistics, Healthcare and many others. Sourcers, Recruiters, Coordinators, or Talent acquisition specialists are involved in the process. Each project is discussed individually and depends on the requirements that the client has towards the candidates.
Most of the times, the project concern recruitment, temporary staffing, relocation, creation of updating of employee handbooks or other data on an online HR platform, completion of background checks, enabling of drug screening tests, etc.
Starting from individual search, Intellink is able create for you small teams of 3-5 people, and later to scale to much larger teams with many more employees. Moreover, our employees will be initially trained to work with the software that you company is using, might it be Taleo, Workday, Ultipro, Jobvite, iCIMS, SmartRecruiters, or any other platforms.
At Intellink, when sourcing and interviewing candidates for your team, we search for individuals with traits that are common to your values and company culture.
Technical Support Services
Our Technical support teams provide 1st, 2nd and 3rd line support for various clients, tailored to their specific needs.
We have the possibility to create multiple shifts, keeping teams online around the clock, recruit teams that are able provide support in multiple languages, and use the tools that you prefer. This may be CRM, Ticketing, Incident reporting platforms or others. The qualifications and requirements towards the candidates are guided by the client. From our side, we evaluate technical skills and personal traits of candidates to ensure that they are aligned with our client’s company requirements, values and culture.
At Intellink, it is our priority to find the most qualified specialists for your tasks. Even though it is challenging to find an optimal team for three levels of support from scratch, we enjoy partnering in such projects.
If sometimes the client does not have an idea of how the function should be operating, we could provide our expertise and support by sharing our ideas and experience. This is followed by the creation of a pilot project, with the help of which we will be able to make the work outflow as efficient as possible by constantly twitching and changing various processes, until the client is satisfied.
Intellink is able to cover all tiers of customer support simultaneously, or provide teams for various tiers, depending on the client’s request. Also, we train our team to work on the specific software that you work on. It is also possible for us to create various shifts, to cover different locations and time zones.
Back Office Support Services
While back-office operations are not customer facing, they could be essential for most businesses to succeed. Plenty of companies today outsource back-office to third parties.
Delegating away the work that feels wearisome but is critical to your business can give you more flexibility to meet business goals.
Intellink provides cost-effective back-office services so you are free to focus on a bigger picture. Our teams support your efforts by enabling consistent high-quality contact centers, data entry services, content moderation, virtual assistants and various administrative tasks. For this we recruit, hire, train and manage teams that allows clients to scale up or down, to meet growth targets, as well as seasonal or market demands. By outsourcing your back-office operations to Intellink, you reduce costs and increase accuracy, productivity and flexibility in supporting functions.
While Intellink serves you back-office solutions, you continue to grow your business without making large investments in technology, manpower, and staff management. Advantages of outsourcing to Intellink a back-office are supported by our experience, tailor-made solutions and flexibility. Our teams speak multiple languages and interact with your dedicated poc’s around the globe in different time zones, so your business is covered 24/7.
Customer Support Services
Outsourcing customer service at Intellink is a great way to secure positive user experience without excessive efforts on your side.
At times when your business is rapidly growing or undergoing a tactical change, outsourcing customer support could help to ensure responsive client service while working on development of your business. Outsourcing customer service at Intellink is a great way to secure positive user experience without excessive efforts on your side.
Intellink will support your current and future clients in phone, e-mail, and different type of messengers or social media channels. Our multilingual customer support teams which operate on 24/7 schedule will be a great reinforcement for your businesses providing the best assistance.
Our team will care of your clients’ inbound request by providing all necessary information about the company, product or service, benefits and discounts. We could cover pre-sale, and order acceptance and processing for you. Intellink will assist you in building the long-term relationship with your clients through ongoing assurance and products’ technical support.
We will assign for you an onboarding manager who helps to build the dedicated team from roadmapping, to recruiting, processing, training and launch. Our recruiting combines sourcing and headhunting, interviewing and testing, and ultimately curating a custom team, best tailored to fit to your business. Then we will help to facilitate and build training documentation with you and set a plan for certification with your team members. Once training and certification is done, work is launched and regularly measured against KPIs and goals. A CCM would be assigned to ensure you are happy with the team and to help to continuously improve.
Reviews
the project
BPO for IT Company
"We intend to expand our engagement to see how they'll cope with a bigger project scale."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are one of the key players in implementing SAP products in the country. We help hundreds of large and medium-sized companies around the world to optimize and accelerate the organization's sales, marketing, service and operational processes.
For what projects/services did your company hire Intellink?
We outsourced to Intellink a project to serve existing clients and engage them into a broader product range of our services. The project is a part of the efforts of our company to concentrate on our core functions and engage partners who could professionally and cost-efficiently execute supplementary tasks. Intellink is working day-to-day with existing clients to serve as a Tier 1 support, better understand their needs and generate leads and upsell our services.
How did you select this vendor?
We evaluated 5 companies. When evaluating the final 4, we accidentally saw Intellink on their online webinar they invited us to. We liked what they said and decided to add them to their list. After an evaluation of their capabilities and meticulous approach to all of our requirements, we understood that we should try and work with them.
Describe the scope of their work in detail.
We needed Tier 1 and Tier2 support. Intellink provided us first with a Tier 1 team, and after a successful launch we added Tier 2. Intellink acquired hardware and software for the team, tracked their time schedule, and all other administrative tasks, such as legal and accounting.
What was the team composition?
In the beginning, 10. After , we expanded to a bigger number.
Can you share any outcomes from the project that demonstrate progress or success?
Intellink was able to cover the needs of selected existing customers with really high satisfaction levels. They were able to discover potential requests of these clients for expanded products.
How effective was the workflow between your team and theirs?
We are satisfied with communications with Intellink. They are very responsive and fast learners.
What did you find most impressive about this company?
When you outsource to Intellink you get very effective service with a good price. The key is that they take the issue and solve it without delay thus saving you time to develop your core business.
Is there any area for improvement or anything that could have been done differently?
So far, I am satisfied with the project. We intend to expand our engagement to see how they'll cope with a bigger project scale.
the project
BPO Services for Renewable Energy Company
"They are really committed."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Adverio is developing renewable energy projects in a variety of fields and is an expert in the financial, biological and technical aspects of “green energy” facilities. I’m a technical Director of Adverio for Eastern Europe and Middle East operations.
For what projects/services did your company hire Intellink?
Intellink was engaged by Adverio to enable service support for several clients in Eastern Europe. This was a good help for us as we were able to focus of several new projects and let Intellink to support already commissioned facilities with basic FAQ, record keeping, statistics gathering, data processing etc.
How did you select this firm and what were the deciding factors?
Via the web site
Describe the project in detail and walk through their service package.
Intellink was engaged by Adverio to enable service support for several clients in Eastern Europe. This was a good help for us as we were able to focus of several new projects and let Intellink to support already commissioned facilities with basic FAQ, record keeping, statistics gathering, data processing etc.
How many resources from the vendor's team worked with you, and what were their positions?
Up to ten operators and team-lead
Can you share any outcomes from the engagement that demonstrate progress or success?
Intellink saved us plenty of time with executing basic and repetitive tasks of customers’ support. The operators provided by Intellink after undergoing the training were providing a great help to Adverio and customers with contact service, data entry, record keeping etc
How effective was the workflow between your team and theirs?
Intellink is connected to Adverio and the clients 24/7. Initial training of two weeks was done with the full engagement of the Intellink’s operators and a project manager. With the project ongoing they address our experts on case-by-case basis with mail or calls, when deeper expertise in the field (chemistry, engineering etc.) is required by clients.
What did you find most impressive or unique about this company?
Clients’ satisfaction with client service and its availability is very high. They cover plenty of supportive tasks, the need for customers to address our high-end technical experts is drastically reduced. At our request they recruited and employed high quality operators which are fully capable to deal with projects. They are really committed.
Are there any areas for improvement or something they could have done differently?
They learn by working and do their job well. Some clients would wish that the operators would support them with local Eastern European languages, but Intellink didn’t have available operators with some requested languages at the moment and service is done in English.
the project
BPO Services for Pharmaceutical Distributor
"They have a pool of sales’ operators who are fluent in foreign languages, disciplined, and well receptive to needs."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Medeo-Farm is a growing distribution company for pharmaceuticals and components. I’m a CEO of the firm. We take advantage of direct contacts with multiple producers of pharma in Ukraine and abroad and arrange export and import operations of hundreds of positions with the following distribution
For what projects/services did your company hire Intellink?
We hired Intellink to expand our export sales to the EU countries. Their task was to provide German, Dutch and French-speaking operators to identify and contact small- and medium size B2B customers, develop interested parties into leads for consecutive long-term
How did you select this firm and what were the deciding factors?
We selected them through tendering procedures. Approach and cost were deciding factors
Describe the project in detail and walk through their service package.
We hired Intellink to expand our export sales to the EU countries. Their task was to provide German, Dutch and French speaking operators to identify and contact small- and medium size B2B customers, develop interested parties into leads for consecutive long-term relations.
How many resources from the vendor's team worked with you, and what were their positions?
Five operators and one TeamLead
Can you share any outcomes from the engagement that demonstrate progress or success?
With the engagement of Intellink we were able to develop export sales faster without hiring additional personnel with specific skills. We also better understood the export markets’ needs and refocused to the niches with higher growth potential
How effective was the workflow between your team and theirs?
Flawless communications, serving our needs with 5-star attitude.
What did you find most impressive or unique about this company?
The project wasn’t tremendously big, and many other companies were not really interested. Intellink was the right fit for this job. They have a pool of sales’ operators who are fluent in foreign languages, disciplined, and well receptive to needs
Are there any areas for improvement or something they could have done differently?
Cool, hardly could be better!
the project
Staff Augmentation for BPO
"They are fast in finding smart people that bring results and like coming to work."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I work as a Customer Success Manager and am responsible for onboarding new customers and clients, handpicking teams and making sure the retention level is stable
For what projects/services did your company hire Intellink?
For a certain healthcare project, our recruitment team was not able to hire the appropriate number of people in the timelines that we set up. We decided to outsource part of the team to Intellink. In 2 weeks, Intellink found 10 people for the project, as we agreed.
How did you select this firm and what were the deciding factors?
Word-of-mouth. I know people from Intellink and trust them closely.
Describe the project in detail and walk through their service package.
The Billing Specialists that we hired were responsible for organizing back-office processes (tickets, claims, insurance policies, medicare and medicaid consultancy). they also called customers and insurance companies when required.
How many resources from the vendor's team worked with you, and what were their positions?
Back office specialists - 10 people as Billing Specialists in the beginning, about 20 as of now. We will most probably be expanding to 50 by the end of the year. Administration team - about 5 people. CEO is also always on contact, along with our Account Manager
Can you share any outcomes from the engagement that demonstrate progress or success?
We save about 50% on 1 employee in comparison with what we would need to pay.
How effective was the workflow between your team and theirs?
in the beginning , it took some time to get used to, but after a while and getting to know each other, everything was ok.
What did you find most impressive or unique about this company?
They are fast in finding smart people that bring results and like coming to work
Are there any areas for improvement or something they could have done differently?
There's still space to improve their onboarding process of new people. Having said that, their current quality is totally acceptable.
the project
Data Annotation Services for IT Security Company
"Intellink provided high-quality services at a reasonable price."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the CEO of a IT-security company. We have 10+ employees, operate out of Kyiv, Ukraine
For what projects/services did your company hire Intellink?
We had a project related with data annotation of IT-security services in logistics and transportation.
What were your goals for this project?
To optimize our database for AI applications
How did you select Intellink?
We met intellink management at one of the IT-events in Ukraine. They sound adequate and professional. We contacted them as a need came to use annotation services.
Describe the project in detail.
We needed data annotation services with high quality image segmentation and image analysis. We established a working environment (i.e working groups, per-to-per communications etc) to adopt our database and optimize procedures related to IT-security of our clients in logistics and transportation segment.
What was the team composition?
There were over 20 people including annotators, quality control and project managers.
Can you share any outcomes from the project that demonstrate progress or success?
Intellink provided high-quality services at a reasonable price. They have a strong core team and responsive project managers. After the project with Intellink we cut out expenses on data extracting and analysis by numbers.
How effective was the workflow between your team and theirs?
We mostly communicated with the project manager. He was a 24/7 point of contact. Most comforting was getting from them detailed weekly reports to be aware of the progress in the project, critical points, and bottlenecks.
What did you find most impressive about this company?
Efficiency, responsiveness, exact delivery vs promises
Are there any areas for improvement?
Our company grows and we hope to be able to engage Intellinlk in projects with much bigger scope and budget.
the project
Data Annotation for Business Intelligence Solution Provider
“They try to perform their very best and are dedicated to their work.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of a business intelligence solution provider.
What challenge were you trying to address with Intellink?
We had a project from a long-time client who needed help with their data annotation.
What was the scope of their involvement?
They helped us with the data annotation efforts for our client. It was about comparing data from spatial images from space and information from local authorities about environmental pollution. There was a need to compare the data. It was about a two-month project.
What is the team composition?
There were over 30 people including annotators, IT experts, and a project manager.
How did you come to work with Intellink?
I knew people from Intellink from a previous experience. There aren’t many companies in Ukraine that are able to do data annotation. They're reasonably priced as well.
How much have you invested with them?
We invested around $50,000.
What is the status of this engagement?
We worked together from August–September 2020.
What evidence can you share that demonstrates the impact of the engagement?
They delivered what they promised. Intellink is a young company that’s hungry for new projects. They try to perform their very best and are dedicated to their work.
How did Intellink perform from a project management standpoint?
We pass the data to the project manager. He managed everything and interviewed several local authorities and environmental agencies. He made our life much easier because when there were some inconsistencies in data or some questions, we were able to communicate directly. Our teams communicated via phone, Messenger, and email.
What did you find most impressive about them?
We don’t have too many data annotation companies in Ukraine. They were interested in the project and the budget was not too high. They paid attention, did it well, and did it quickly.
Are there any areas they could improve?
They should continue to gain more experience.
Do you have any advice for potential customers?
Don’t be afraid to work with them.
Intellink's exemplary BPO skills have allowed them to efficiently and effectively support the needs of the client's stakeholders. Responsive and teachable, they've swiftly resolved issues allowing the client's business to thrive. The project's incredible results encourage ongoing partnership.