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B2B & B2C customer engagement services

At DialAmerica, we bring more than 60 years of expertise in providing contact center outsourcing services to our clients. We offer a full range of B2B and B2C services. We strategically integrate contact center solutions with other marketing technology to deliver a seamless customer experience. Our tailored solutions are focused around human connection, as we believe this is crucial when conducting business in an increasingly automated world.

  • $5,000+
  • Undisclosed
  • 1,000 - 9,999
  • Founded 1957
Average Review Rating
4.5
Total Reviews
17
Average Referral Rating
4.5 /5
Most Common Project Size
$10,000 to $49,000

Focus

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    Locations (1)

    251 - 300

    Highly Rated Similar Providers

    Overall Review Rating

    4.5
    • Quality

      4.6 /5
    • Schedule

      4.4 /5
    • Cost

      4.4 /5
    • Willing to Refer

      4.5 /5
    See all 17 Reviews
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    Outbound Calling for Energy Company

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Working with DialAmerica was a team effort.”

    Nov 5, 2019

    DialAmerica provided outbound call services for a regional electric company. Their team reached out to 20,000 customers to allow them to opt-out of a program.

    Lead Gen for Supplemental Health Insurance Company

    • Call Center Services
    • $200,000 to $999,999
    • Apr. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The quality of leads sets them apart from other providers."

    Nov 1, 2019

    DialAmerica provides outbound calling service for an insurance provider. Their team makes calls to generate leads. The project stretches to around 3,000 hours of calling per month. 

    Customer Support and Orders Processing for Real Estate Company

    • Call Center Services
    • $10,000,000 +
    • Jan. 2015 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "They are very good and provide excellent service."

    Dec 23, 2017

    Call Support Services for Manufacturing Company

    • Call Center Services
    • $200,000 to $999,999
    • July 2005 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    3.5

    "[DialAmerica] is a highly qualified company."

    Dec 23, 2017

    Telemarketing Services for Financial Company

    • Call Center Services
    • $50,000 to $199,999
    • Oct. 2002 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They have a very innovative platform and highly qualified staff."

    Dec 22, 2017

    Order Management & Organization for Business Firm

    • Call Center Services
    • $10,000,000 +
    • Jan. 2016 - Ongoing
    3.5
    Quality
    3.5
    Schedule
    3.5
    Cost
    3.0
    Willing to Refer
    3.5

    "Their service saves us thousands of dollars."

    Nov 2, 2017

    Daily Phone Support Services for Hospitality Organization

    • Call Center Services
    • $10,000 to $49,999
    • Oct. 2012 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "They are the best in their industry."

    Nov 2, 2017

    Phone Support Services for Health Services Company

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2012 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are compassionate, friendly, and well-trained."

    Nov 2, 2017

    Customer Phone Support for IT Firm

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2016 - Aug. 2017
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    4.0

    "They provide us with substanial savings on a monthly basis."

    Nov 2, 2017

    Customer Service & Call Management for Life Sciences Firm

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2015 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "They're very professional and can resolve issues quickly."

    Nov 2, 2017

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