Professional. Friendly. Courteous.

Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1986
Show all +
Seattle, WA
headquaters
  • Sound Telecom Seattle, WA
    United States
    877.310.9575

Portfolio

Key clients: 

Boeing, Microsoft, Starbucks

Appointment Quest

Reviews

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Sound Telecom is Great for After Hours

"We like it for the most part but there is some miscommunication sometimes."

Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Virginia Beach, VA
Manager, Business Development
 
Verified
The Review

Recommendations:

N.A.

Experience:

It [Sound Telecom] was referred by another company like ours. We use their 24/7 answers, tracking, and monitoring. We like it for the most part but there is some miscommunication sometimes. It helps our office after hours and on Sundays.

Pros:

It is great for after hours.

Cons:

We have had some miscommunication with our hours.

Sound Telecom Allows More Flexibility Managing Calls

"Allows more flexibility with managing incoming calls."

Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Indianapolis, IN
Manager, Other
 
Verified
The Review

Recommendations:

Just do all your research and make sure to properly articulate what you are looking for, what services you expect and the level of response when a problem arises.

Experience:

Our company had an old system and needed newer system with customer service that came with it. We use phone answering, automatic transfer (by name, like find the name by alpha/extension), and internet and app capabilities. Their performance has been pretty good, and we have had some troubleshooting with certain specific situations that have come up.

Pros:

Allows more flexibility with managing incoming calls.

Cons:

Faster response times when a problem arises.

Best Scheduling Tool for Healthcare

"We've greatly benefitted in more sales as well as an easier work flow for our representatives."

Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Vero Beach, FL
Manager, Sales
 
Verified
The Review

Recommendations:

I would recommend them to anyone who asks. If you're looking for the best, they're everything you need.

Experience:

Sound Telecom is a very reliable service. They provide the best customer service I have seen thus far! They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy. The only thing I would recommend they solve is their technology problems. It seems to go down when the weather is bad. We use the main answering service, voicemail and call forwarding features. They also take down names and numbers for us to give clients a callback. Sound Telecom has performed excellent. They have been able to deliver on all of their services with minimal trouble. The calls are put into a waiting queue or scheduled for a callback. We've greatly benefitted in more sales as well as an easier work flow for our representatives.

Pros:

Sound Telecom has the most professional manner I have experienced. Their keen knowledge makes them a great service to have. Their scheduling is their best tool.

Cons:

The only complaint I have is the technology. I feel they could integrate a better quality.

Great Tool to Increase Efficiency

"It's a great tool because it increases the productivity of the company."

Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Paterson, NJ
Associate, Administration
 
Verified
The Review

Recommendations:

If you want something basic, affordable, yet works well, this company would be a great place to start.

Experience:

We were looking for a company that has a good reputation in the business and would represent our company well. A company who can cater to the needs of our business, be flexible, professional, and would benefit the company in general. We use telephone answering services and voicemail. Sound Telecom has performed better than expected. It's based in the US which helps a lot in terms of understanding what is needed.

Pros:

I like that it has a good name in the industry, is based in the US, and cares about clients' needs. It's a great tool because it increases the productivity of the company.

Cons:

It's strange not having someone in the office answer the phone, so this at times can create a delay in the reception of messages.

Reliable Answering Service with No Downtime

"The cost of the service is reasonable."

Willing to refer: 
3.0
The Project
 
Less than $10,000
The Reviewer
 
201 - 500 Employees
 
Brooklyn, NY
Director, IT
 
Verified
The Review

Recommendations:

N/A

Experience:

We needed a reliable answering service with no downtime. Our other answering service gives us a lot of problems. We use the pager, virtual receptionist, and call reminder services. Sound Telecom has worked well. Customers are not complaining as much as in the past.

Pros:

The cost of the service is reasonable.

Cons:

N/A

Answering Service for Hospitality Company

"It's been okay but it's the first one we've tried it's been fairly beneficial."

Willing to refer: 
3.0
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Ozark, AL
Manager, Customer Service
 
Verified
The Review

Recommendations:

Just be more willing to adjust for new clients.

Experience:

We needed something faster and more up to date so we chose Sound Telecom. We use their automated answering services. It's been okay but it's the first one we've tried it's been fairly beneficial.

Pros:

I like how clients have options and it is not redundant

Cons:

The quality of knowledge of our industry.

Great for High Volume Calls and International Markets

"We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume."

Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Plano, TX
Director, IT
 
Verified
The Review

Recommendations:

That it is great if you have a high call volume and a large international market.

Experience:

We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume. We use call patching, virtual receptionist, scheduling, and 24/7 service. The company has performed very well.We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume. We use call patching, virtual receptionist, scheduling, and 24/7 service. The company has performed very well.

Pros:

24/7 presence because it allows our international business to flourish.

Cons:

Nothing.

Better Customer Service for Businesses

"I get more in touch with customers."

Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Chesterfield, MO
Manager, Sales
 
Verified
The Review

Recommendations:

Good customer service, very fast.

Experience:

We got Sound Telecom after seeing their promotions. A bad storm disconnected their service once. We use the business voicemail feature. Their performance has been good except for once. I get more in touch with customers.

Pros:

Better customer service for my business.

Cons:

No dislikes.

Sound Telecom Integrates Well With Our System

"We use it on a daily basis and without it we wouldn't be able to take all these calls."

Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
The Reviewer
 
5,001 - 10,000 Employees
 
Orlando, FL
Associate, Finance
 
Verified
The Review

Recommendations:

It is a very good product.

Experience:

We chose Sound Telecom because of how the system connects to our computers. We use it on a daily basis and without it we wouldn't be able to take all these calls.

Pros:

The simplicity of it.

Cons:

Detached headphones.

Sound Telecom Provides Better Customer Service

"We use all their options and we appreciate how they filter calls and help our productivity."

Willing to refer: 
4.0
The Project
 
Confidential
The Reviewer
 
501 - 1,000 Employees
 
Cabot, AR
Associate, Other
 
Verified
The Review

Recommendations:

It is a helpful service

Experience:

Sound Telecom provides better customer experience. We use all their options and we appreciate how they filter calls and help our productivity.

Pros:

Helps filter calls.

Cons:

No suggestions.