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Sound Telecom

Professional. Friendly. Courteous.

Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Spokane, WA
  • Year founded
    Founded 1986

3 Locations

  • Spokane , WA
  • Seattle , WA
  • Los Angeles , CA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.6 /5

    What Clients Have Said

    Sound Telecom offers a variety of pricing structures, including hourly billing and flat rates. Clients report spending between $500 weekly and up to $49,999 annually, highlighting good service quality and value for cost despite some concerns over customer service.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 18 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Sound Telecom Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.1

    Top Mentions

    Review Highlights

    • Cost-Effective Service

      Sound Telecom offers a cost-effective solution for managing inbound calls, saving companies time and preventing staff from becoming overworked.

    • Long-Term Client Relationships

      Several reviews indicate long-term relationships with Sound Telecom, suggesting a high level of client satisfaction and trust.

    • Professionalism

      Clients appreciate Sound Telecom's professionalism in handling calls and customer interactions, leading to improved customer service for their businesses.

    • Simple Yet Effective Services

      Clients appreciate the simplicity and effectiveness of Sound Telecom's services, which meet their basic needs for call answering and escalation.

    • Reliable Off-Hour Support

      Sound Telecom is praised for providing reliable off-hour support, ensuring that businesses can maintain operations without staffing a third shift.

    • Customer Service Needs Improvement

      While generally positive, some reviews suggest that Sound Telecom could improve their overall customer service to enhance client satisfaction further.

    Sound Telecom Reviews

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    Services
    Project cost

    Inbound Support for Business Services Company

    • Call Center Services
    • Less than $10,000
    • Sep. 2015 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    "They provide a very good service."

    Dec 24, 2017
    Administration Manager, Business Services Company
    Anonymous
    • Business services
    • Manassas, Virginia
    • 501-1,000 Employees
    • Survey Response

    Answering Services for Business Service

    • Call Center Services
    • Less than $10,000
    • July 2017 - Ongoing
    2.5
    Quality
    2.5
    Schedule
    2.5
    Cost
    2.5
    Willing to Refer
    2.5

    "They do a simple job well."

    Nov 2, 2017
    Owner, Business Service
    Anonymous
    • Business services
    • Sparks, Nevada
    • 1-10 Employees
    • Survey Response

    Answering Services for Education Service

    • Call Center Services
    • $10,000 to $49,999
    • May 2014 - Ongoing
    5.0
    Quality
    4.0
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    4.5

    "We are very happy with their services and recommend them for any company."

    Aug 12, 2017
    IT Director, Education Service
    Anonymous
    • Other industries
    • Waxahachie, Texas
    • 501-1,000 Employees
    • Survey Response

    Sound Telecom is a Decent Option

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "I like how it is easy and accesible it is to use."

    Jun 22, 2017
    Owner
    Anonymous
    • Other industries
    • Newark, New Jersey
    • 201-500 Employees
    • Survey Response

    Sound Telecom is Great for After Hours

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "We like it for the most part but there is some miscommunication sometimes."

    Jun 22, 2017
    Manager, Business Development
    Anonymous
    • Real estate
    • Virginia Beach, Virginia
    • 51-200 Employees
    • Survey Response

    Sound Telecom Allows More Flexibility Managing Calls

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "Allows more flexibility with managing incoming calls."

    Jun 22, 2017
    Manager, Other
    Anonymous
    • Arts, entertainment & music
    • Indianapolis, Indiana
    • 51-200 Employees
    • Survey Response

    Best Scheduling Tool for Healthcare

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "We've greatly benefitted in more sales as well as an easier work flow for our representatives."

    Jun 21, 2017
    Manager, Sales
    Anonymous
    • Other industries
    • Vero Beach, Florida
    • 51-200 Employees
    • Survey Response

    Great Tool to Increase Efficiency

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's a great tool because it increases the productivity of the company."

    Jun 21, 2017
    Associate, Administration
    Anonymous
    • Media
    • Paterson, New Jersey
    • 51-200 Employees
    • Survey Response

    Reliable Answering Service with No Downtime

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "The cost of the service is reasonable."

    Jun 21, 2017
    Director, IT
    Anonymous
    • Other industries
    • Brooklyn, New York
    • 201-500 Employees
    • Survey Response

    Answering Service for Hospitality Company

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "It's been okay but it's the first one we've tried it's been fairly beneficial."

    Jun 21, 2017
    Manager, Customer Service
    Anonymous
    • Hospitality & leisure
    • Ozark, Alabama
    • 11-50 Employees
    • Survey Response

    Showing 1-10 of 19 Reviews

    Locations (3)

    1802 N Monroe Spokane, WA, United States 99205

    6 - 9

    Contact Sound Telecom

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