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Sound Telecom

Professional. Friendly. Courteous.

Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.

  • Undisclosed
  • Undisclosed
  • 10 - 49
  • Founded 1986
Average Review Rating
4.2
Total Reviews
19
Most Common Project Size
Less than $10,000
Average Referral Rating
4.1 /5

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    Locations (3)

    Highly Rated Similar Providers

    Overall Review Rating

    4.2

    • Quality

      0.6 /5

    • Schedule

      0.6 /5

    • Cost

      0.6 /5

    • Willing to Refer

      4.1 /5
    See all 19 Reviews
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    Inbound Support for Business Services Company

    • Call Center Services
    • Less than $10,000
    • Sep. 2015 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    "They provide a very good service."

    Dec 24, 2017

    Answering Services for Business Service

    • Call Center Services
    • Less than $10,000
    • July 2017 - Ongoing
    2.5
    Quality
    2.5
    Schedule
    2.5
    Cost
    2.5
    Willing to Refer
    2.5

    "They do a simple job well."

    Nov 2, 2017

    Answering Services for Education Service

    • Call Center Services
    • $10,000 to $49,999
    • May 2014 - Ongoing
    5.0
    Quality
    4.0
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    4.5

    "We are very happy with their services and recommend them for any company."

    Aug 12, 2017

    Sound Telecom is a Decent Option

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "I like how it is easy and accesible it is to use."

    Jun 22, 2017

    Sound Telecom is Great for After Hours

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "We like it for the most part but there is some miscommunication sometimes."

    Jun 22, 2017

    Sound Telecom Allows More Flexibility Managing Calls

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "Allows more flexibility with managing incoming calls."

    Jun 22, 2017

    Best Scheduling Tool for Healthcare

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "We've greatly benefitted in more sales as well as an easier work flow for our representatives."

    Jun 21, 2017

    Great Tool to Increase Efficiency

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's a great tool because it increases the productivity of the company."

    Jun 21, 2017

    Reliable Answering Service with No Downtime

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "The cost of the service is reasonable."

    Jun 21, 2017

    Answering Service for Hospitality Company

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "It's been okay but it's the first one we've tried it's been fairly beneficial."

    Jun 21, 2017

    Key Clients

    • Boeing
    • Microsoft
    • Starbucks

    Industry Recognitions

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