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Sound Telecom

Professional. Friendly. Courteous.

Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Spokane, WA
  • Year founded
    Founded 1986

3 Locations

  • Spokane , WA
  • Seattle , WA
  • Los Angeles , CA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.6 /5

    What Clients Have Said

    Sound Telecom offers a variety of pricing structures, including hourly billing and flat rates. Clients report spending between $500 weekly and up to $49,999 annually, highlighting good service quality and value for cost despite some concerns over customer service.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 18 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Sound Telecom Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.1

    Top Mentions

    Review Highlights

    • Professionalism

      Clients appreciate Sound Telecom's professionalism in handling calls and customer interactions, leading to improved customer service for their businesses.

    • Improved Business Focus

      By outsourcing to Sound Telecom, clients can better focus on their core business activities without being bogged down by call management.

    • Long-Term Client Relationships

      Several reviews indicate long-term relationships with Sound Telecom, suggesting a high level of client satisfaction and trust.

    • Simple Yet Effective Services

      Clients appreciate the simplicity and effectiveness of Sound Telecom's services, which meet their basic needs for call answering and escalation.

    • Customer Service Needs Improvement

      While generally positive, some reviews suggest that Sound Telecom could improve their overall customer service to enhance client satisfaction further.

    • Cost-Effective Service

      Sound Telecom offers a cost-effective solution for managing inbound calls, saving companies time and preventing staff from becoming overworked.

    Sound Telecom Reviews

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    Services
    Project cost

    Great for High Volume Calls and International Markets

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume."

    Jun 21, 2017
    Director, IT
    Anonymous
    • Business services
    • Plano, Texas
    • 501-1,000 Employees
    • Survey Response

    Better Customer Service for Businesses

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "I get more in touch with customers."

    Jun 21, 2017
    Manager, Sales
    Anonymous
    • Other industries
    • Chesterfield, Missouri
    • 11-50 Employees
    • Survey Response

    Sound Telecom Integrates Well With Our System

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We use it on a daily basis and without it we wouldn't be able to take all these calls."

    Jun 21, 2017
    Associate, Finance
    Anonymous
    • Telecommunications
    • Orlando, Florida
    • 5,001-10,000 Employees
    • Survey Response

    Sound Telecom Provides Better Customer Service

    • Call Center Services
    • Confidential
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "We use all their options and we appreciate how they filter calls and help our productivity."

    Jun 21, 2017
    Associate, Other
    Anonymous
    • Financial services
    • Cabot, Arkansas
    • 501-1,000 Employees
    • Survey Response

    Sound Telecom Helpful Keeping Everyone Informed

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It has been really helpful keeping everyone informed."

    Jun 21, 2017
    Manager, IT
    Anonymous
    • Manufacturing
    • Lebanon, Ohio
    • 10,001+ Employees
    • Survey Response

    Decent Performance and Convenient Answering Service

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Performance has been decent. It helps us out."

    Jun 21, 2017
    Senior Manager, Administration
    Anonymous
    • Manufacturing
    • Phoenix, Arizona
    • 5,001-10,000 Employees
    • Survey Response

    Straightforward and Uncomplicated Answering Service

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "Our company gets things done faster and efficiently."

    Jun 21, 2017
    President, Administration
    Anonymous
    • Information technology
    • Thomasville, Georgia
    • 51-200 Employees
    • Survey Response

    Customized Services and Representatives

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "We have been satisfied with the performance of Sound Telecom and it has provided better service to our customers."

    Jun 21, 2017
    Manager, IT
    Anonymous
    • Information technology
    • Irving, Texas
    • 501-1,000 Employees
    • Survey Response

    Reasonably Priced Answering Service

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It has been great and it does what we need it to do."

    Jun 20, 2017
    Director, Business Development
    Anonymous
    • Business services
    • Sacramento, California
    • 501-1,000 Employees
    • Survey Response

    Showing 11-19 of 19 Reviews

    Locations (3)

    1802 N Monroe Spokane, WA, United States 99205

    6 - 9

    Contact Sound Telecom

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