Virtual Gurus, 15 Reviews, Address, Data & More

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Build your business with a virtual assistant (or team of them) behind the scenes. We provide the talent so you can focus on growth. Our virtual assistants do it all, from bookkeeping and administrative support to marketing and social media support. We also have assistants with specialized knowledge in medical, legal and real estate. Our proven matching process and subscription pricing model give you the extra capacity and skills you need to hit your next business goals. Contact us today.

Min project size
$1,000+
Hourly rate
$25 - $49 / hr
Employees
10 - 49
Locations
Calgary, Canada
Year founded
Founded 2016
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 4.4 /5

What Clients Have Said

Virtual Gurus is recognized for providing good value for cost, with clients noting budget-friendly pricing and effective service delivery. They support various project sizes, often with single employees, and have helped reduce administrative workload significantly, enhancing overall operational efficiency.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 12 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Virtual Gurus Review Insights

Overall Review Rating

4.3

Quality 4.2
Schedule 4.4
Cost 4.4
Willing to Refer 4.3

Top Mentions

Review Highlights

Challenges with Project Management

Some clients faced issues with project management, including poor communication, lack of follow-through, and sub-par service, indicating areas where improvements are needed.
Positive Outcomes in Specialized Tasks

Clients noted successful outcomes in specialized tasks like website revamping, content creation, and social media management, which contributed to achieving business goals.
High-Quality Virtual Assistants

Many clients highlighted the skill, consistency, and helpfulness of the virtual assistants provided by Virtual Gurus. The virtual assistants were often described as a great fit for the clients' teams.
Long-Term Client Relationships

Some clients have maintained long-term relationships with Virtual Gurus, indicating satisfaction with their services and the ability to adapt to ongoing business needs.
High-Quality Candidates and Simple Onboarding

Virtual Gurus was praised for offering high-level candidates and a straightforward talent search and onboarding process, ensuring a good fit for the clients' needs.
Cost-Effective and Value for Money

Clients found Virtual Gurus to be a cost-effective solution, offering good value for the cost with services that fit within their budget while aligning with company values.

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Virtual Gurus Reviews

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Application Management & Support
$10,000 to $49,999
Aug. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We have had great success working with the Virtual Gurus."

Dec 7, 2022

Customer Support Lead, Online Marketplace

Deb Gordon

Business services
Calgary, Alberta
11-50 Employees
Online Review
Verified

Virtual Gurus has provided customer support services for an online marketplace.

The partnership with Virtual Gurus has been a great success for the company, especially due to the Virtual Guru’s effectiveness. They have offered high-level candidates, which ensured great sucess.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was The Customer Support lead, governing all support activites and customer interactions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Virtual Gurus?

Ongoing customer support and supporting data activites.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for Virtual Gurus who could assist with customer support and data collection and input activites.

Describe the project in detail and walk through the stages of the project.

Ongoing customer support.

How many resources from the vendor's team worked with you, and what were their positions?

Altogether we are working with 4 Virtual Gurus ongoing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A willingness to learn support activites and adapt to changes has been paramount in the success of our relationship with our chosen virtual gurus.Along with a commitment to customer service and our brand initiatives.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

Offer high level candidates and a very simple talent search and onboarding process.

Are there any areas for improvement or something they could have done differently?

We have had great success working with the Virtual Gurus.

RATINGS

5.0

"Very happy overall."

Back Office Outsourcing Data Annotation Services Document Digitization & Management Sales Outsourcing
Confidential
July 2022 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"The general administrative support has been invaluable in giving our executives precious time back."

May 16, 2023

COO, Harness Energy

Andrew Mangan

Energy & natural resources
Niwot, Colorado
51-200 Employees
Online Review
Verified

Virtual Gurus provides outsourced administrative support for a clean energy company. The team provides support for multiple operations, including document processing, scheduling, and expense reporting.

Virtual Gurus has helped the client grow and streamline their national workforce, resulting in an increase in output and client deliverables. The team has been extremely accommodating and good at asking questions. Virtual Gurus understands the project's tasks and executes the assignments well.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the COO of Harness Energy

Describe what your company does in a single sentence.

Harness Energy supports worldwide Clean Energy Development by providing field services for pre-construction resource assessment and post construction resource measurement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

Provide administrative support across multiple business units

SOLUTION

How did you find Virtual Gurus?

Referral

Why did you select Virtual Gurus over others?

High ratings
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from Virtual Gurus were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtual Gurus is providing part time support across a number of our operations. We have support on document processing so that we can deliver final project packages on time. We have executive admin support to help with high level items, scheduling and expense reporting. We also have a large national workforce and we have administrative support to help organize and process a number of incoming documents and checking in with our workers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been able to grow and streamline our national workforce and have seen an increase in output and client deliverables. We have streamlined our project packages and are now consistently delivering on time project closeout documentation. The general administrative support has been invaluable in giving our executives precious time back to focus on the things that really important to our business!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All of the VG's that we have worked with have been excellent. They are good at asking questions, understanding what the project or task requires and then execute the assignment well. We have a complex business and having talented folks supporting our core team provides high value. In addition the VG's have helped create, document and streamline processes making things more efficient as well as providing the requested work.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Virtual Gurus has been extremely accommodating to work with! It is obvious that they are trying to deliver high value for us as their client and constantly looking for ways to be supportive and improve. I think the service and value they offer is in a nice sweet spot that we haven't found with other fractional administrative support companies. Their people are all fantastic that we've worked with which makes a huge impact.

Are there any areas for improvement or something Virtual Gurus could have done differently?

We have provided feedback looking for more robust reporting functionality (we have 6 VG's currently working with our teams) and keeping track of everyone's hours can be a challenge.

RATINGS

5.0

Advertising Back Office Outsourcing Branding Content Marketing Direct Marketing Other Design Social Media Marketing
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They've been very responsive to any questions or concerns that we have."

Apr 25, 2023

Real Estate Agent, Wood Buffalo Property Group

Brett Campbell

Real estate
Fort McMurray, Alberta
1-10 Employees
Online Review
Verified

A real estate group has hired Virtual Gurus for their digital marketing services. The team's tasks involve creating and running ad campaigns across Facebook and Instagram. They also work on admin tasks.

Virtual Gurus' efforts have had a positive impact on the business — in fact, several customers have provided positive feedback on their ad campaigns. The team ensures a smooth workflow by responding promptly to queries and requests. They're also cost-efficient, professional, and reliable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Real Estate Agent of Wood Buffalo Property Group

Describe what your company does in a single sentence.

Real Estate Team: 4 Real Estate agents that work under Royal Lepage True North Realty under the team name Wood Buffalo Property Group. We guide and support customers in the purchase and sale of a home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

Social Media Support
Marketing Support
Administrative Tasks

SOLUTION

How did you find Virtual Gurus?

Online Search

Why did you select Virtual Gurus over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

What was the size of Virtual Gurus’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistant partakes in non licensed required activity, social media post creation/sharing, administrative tasks, and marketing. Specifically, creating advertisement for active listings and continually sharing those posts to local groups as well as Instagram posts to accompany facebook advertising.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our team has consistently placed in the top 1% of Royal Lepage agents across Canada for the last several years. Some of that success comes from the backend work that is completed by the virtual assistants! Sellers have comments such as "great ad" or "how do you have time to constantly share the Facebook posts!"

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've been very responsive to any questions or concerns that we have. The virtual assistant assigned has shown consistent ability to complete tasks and follow direction.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

Incredible value for the cost. I would suggest this service to any real estate agent and or similar profession that requires help on the backend.

Are there any areas for improvement or something Virtual Gurus could have done differently?

I can't pin point anything specifically that we have been unhappy with.

RATINGS

5.0

Social Media Marketing Web Development
Less than $10,000
Aug. 2022 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"They are truly customer friendly."

Jan 23, 2023

Owner, Brehm Psychotherapy and Consulting

Gwen Brehm

Healthcare
Houston, Texas
1-10 Employees
Online Review
Verified

A mental health company hired Virtual Gurus to revamp their website and maintain their social media presence. After discussing the client's goals, they've provided a VA who continuously provides suggestions.

Virtual Gurus has successfully improved the company's social media followers and achieved business goals. The team regularly holds meetings and coordinates the project through email. Above all, their friendly approach, responsiveness, and solutions are notable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of a mental health service that operates solely online. We offer all individual sessions and group programs to individuals seeking mental health services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Virtual Gurus?

We needed someone to revamp the website, help us get established better in social media, and help us maintain a presence in social media.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were very responsive, the customer service is outstanding and the monthly cost was built upon what I needed. Their expertise in the areas where I needed help was truly excellent.

Describe the project in detail and walk through the stages of the project.

During the initial meeting with the VA we discussed my goals, what I struggled with, and how I would like help in certain areas. Then he offered some suggestions and recommendations that I had not considered. This was all very helpful!

How many resources from the vendor's team worked with you, and what were their positions?

I worked with the initial consultant who was helpful in getting me interviews with potential VA's. Then I have worked with two VA's. All were great!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

YES! I have already gained many more followers on social media and have increased my business goals!

How effective was the workflow between your team and theirs?

Wonderful! We have a great rhythm of meeting and reviewing things through email. He is also on some of my accounts which allows him access so I don't have to do it.

What did you find most impressive or unique about this company?

They are truly customer friendly. If you have a problem, they are very responsive and helpful in solving it.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

RATINGS

4.5

AR/VR Development Social Media Marketing
Less than $10,000
November 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"She was so helpful throughout each step of the journey."

Dec 4, 2022

Registered Clinical Counsellor, Hope Blooms Counselling

Hope Cavallo

Healthcare
Vernon, British Columbia
1-10 Employees
Online Review
Verified

Virtual Gurus helped a private practice launch by providing a range of services, including website support, social media assistance, content writing, and letter writing.

Thanks to Virtual Gurus' work, many compliments were received about the client's website and social media posts. The team worked efficiently and was able to complete work in a timely fashion. Their excellent communication and quality personnel were impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a private practice called Hope Blooms Counselling. I am a Registered Clinical Counsellor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Virtual Gurus?

Tara H., my assistant at Virtual Gurus helped me get my business started, from my website, to social media to assistance with content and letter writing, she was by my side helping me through it all.

SOLUTION

How did you select this vendor and what were the deciding factors?

Tara H. had experience in the areas I was needing assistance with (and areas that weren't my strengths).

Describe the project in detail and walk through the stages of the project.

After a kick off meeting, Tara got to work on the content and photos for my website. From there, she prepared some social media posts and helped me navigate the process of beginning my own small business. She was so helpful throughout each step of the journey.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with Tara H. and she was amazing! As well, the Virtual Guru staff who helped contact me with Tara were also very helpful, kind and friendly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have received many compliments on my website and my social media posts. I wouldn't have had the success I have had without Tara's assistance.

How effective was the workflow between your team and theirs?

Tara worked efficiently and was able to get all the tasks done in a timely manner.

What did you find most impressive or unique about this company?

I have been very impressed with Virtual Gurus excellent communication and quality of team members.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of.

RATINGS

5.0

Back Office Outsourcing
Less than $10,000
Nov. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They helped me find a great virtual assistant with the skill set I sought."

Sep 12, 2024

Executive, Friday Law

Anonymous

Legal
Surrey, British Columbia
1-10 Employees
Online Review
Verified

Virtual Gurus has provided virtual assistant services for a law firm. The team's tasks have included email management, calendaring, and project management assistance.

Thanks to Virtual Gurus' work, the client has felt more organized, and their business has been functioning more smoothly. The team has been kind, consistent, and helpful. The team has helped the client set up a new project management system. The client has been impressed by the team's skill set.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive of Friday Law

Describe what your company does in a single sentence.

Provides legal services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

reduce the time I was spending on administrative tasks
get organized
inbox zero

SOLUTION

How did you find Virtual Gurus?

Online Search

Why did you select Virtual Gurus over others?

Close to my geographic location

How many teammates from Virtual Gurus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

email management
calendaring
project management assistance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I feel more organized
business is functioning more smoothly
my virtual assistant, Michelle, is kind, consistent and helpful

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Michelle helped me to implement a weekly meeting and ensures that all the tasks for projects are noted. She has helped me to set up a new project management system.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting

What did you find most impressive or unique about this company?

They helped me find a great virtual assistant with the skill set I sought. Michelle is a great fit for my team.

Are there any areas for improvement or something Virtual Gurus could have done differently?

I wish I could hire them to be a company recruiter or to interview employees I intend to hire.

RATINGS

5.0

Back Office Outsourcing
Less than $10,000
Nov. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm provided with a delegation framework to support me in figuring out how to utilize the service best."

Feb 6, 2024

Communicator & Leader, Symmetry Public Relations

Ben Borne

Consulting
Saskatchewan, Canada
1-10 Employees
Online Review
Verified

Virtual Gurus provides virtual assistant services to a PR agency. They deploy a virtual assistant who manages the client's inbox and calendar.

Virtual Gurus has helped the client avoid errors in their inbox and calendar management. Their team provides an excellent platform where the client has selected their visual assistant and managed their tasks. They also offer the client helpful onboarding tips and communicate well via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Communicator & Leader of Symmetry Public Relations.

Describe what your company does in a single sentence.

We are a highly specialized communications agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

Support general administrative tasks to keep a functioning and focused team.

SOLUTION

How did you find Virtual Gurus?

Referral

Why did you select Virtual Gurus over others?

Good value for cost
Referred to me
Company values aligned

How many teammates from Virtual Gurus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I brought in my Virtual Guru Kaela to support my business during a time of great need! I was looking for a virtual assistant that could help me with inbox and calendar management. I find myself doing lots of different jobs – so having additional support to help me stay on top of things is greatly appreciated!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

0 error inbox management
0 error calendar management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VG provides an excellent online platform for selecting candidates and ultimately managing your virtual assistant talent. I met with my assistant regularly to delegate tasks. I'm provided with a delegation framework to support me in figuring out how to utilize the service best.
What was your primary form of communication with Virtual Gurus?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I met candidates very quickly, I was provided with excellent onboarding tips and tricks, and I was provided with an excellent virtual admin who has been a great fit for my small team.

Are there any areas for improvement or something Virtual Gurus could have done differently?

Nothing at this time.

RATINGS

5.0

Back Office Outsourcing
Less than $10,000
Sep. 2023 - Ongoing

4.0

Quality: 3.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.0

"Everything has been done well and in a timely fashion."

Jan 2, 2024

Executive, Graham-Pelton

Anonymous

Consulting
Summit, New Jersey
11-50 Employees
Online Review
Verified

Virtual Gurus provides back-office outsourcing services to a fundraising consulting firm. They're responsible for calendar and inbox management.

Virtual Gurus has helped the client make their inbox more manageable and file back emails. Their team impresses the client with their ability to learn quickly and complete tasks well and on time. Moreover, they communicate effectively via email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an Executive at Graham-Pelton.

Describe what your company does in a single sentence.

We are a fundraising Consulting firm that provides our clients with strategies to elevate philanthropy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

help with calendar
help with inbox

SOLUTION

How did you find Virtual Gurus?

Other

Why did you select Virtual Gurus over others?

Pricing fit our budget

How many teammates from Virtual Gurus were assigned to this project?
2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired VG to help with calendars and inbox management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Michelle was able to get my inbox in a much more manageable state. She helped file back emails and has started to help with my calendar.
Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been done well and in a timely fashion.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

quick study
Are there any areas for improvement or something Virtual Gurus could have done differently?

RATINGS

4.0

Back Office Outsourcing Customer Service Outsourcing Staffing
Less than $10,000
Sep. 2023 - Ongoing

4.5

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.5

"The virtual assistant that has been matched to us is fantastic!"

Oct 3, 2023

Agency Owner, Real Family Travels

Kristie DeWaele

Hospitality & leisure
Ontario, Canada
1-10 Employees
Online Review
Verified

Virtual Gurus provides administrative assistance for a travel agency. The team provides a virtual assistant that supports the client with inbox and travel itinerary management, invoicing, and client support.

Virtual Gurus' virtual assistant has helped the client reduce the number of hours spent on administrative tasks by 40%–60%. The team provides good ongoing support and has a great tool to record hours and tasks. Virtual Gurus' virtual assistant is responsive through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Agency Owner of Real Family Travels

Describe what your company does in a single sentence.

Real Family Travels is a full service Travel Agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

Administrative Assistance

SOLUTION

How did you find Virtual Gurus?

Online Search

Why did you select Virtual Gurus over others?

Great culture fit
Company values aligned

How many teammates from Virtual Gurus were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our VA is responsible for inbox management, travel Itinerary management, invoicing and client care / support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our VA reduces the number of hours spent on administrative tasks by 40-60%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ongoing support continues to be done very well.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting

What did you find most impressive or unique about this company?

The online platform to record hours and tasks is great!

Are there any areas for improvement or something Virtual Gurus could have done differently?

I had expected regular check-ins with our account manager. So far - there haven't been any. The virtual assistant that has been matched to us is fantastic!

RATINGS

4.5

Accounting Business Consulting
Less than $10,000
June - Oct. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're organized, helpful, and good team members!"

Sep 27, 2023

Founder, Sparktank Franchise Marketing

Juliette Schmerler

Advertising & marketing
Canada
1-10 Employees
Online Review
Verified

Virtual Gurus provides virtual assistance services for a marketing company. The team helps with miscellaneous administrative tasks and is responsible for bookkeeping.

The client is highly satisfied with Virtual Gurus' work and performance. The team always delivers on time and communicates regularly through virtual meetings, emails, and messages. Overall, they're prompt, organized, and supportive; there's nothing to improve about their service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of Sparktank Franchise Marketing

Describe what your company does in a single sentence.

Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

Virtual Assistance

SOLUTION

How did you find Virtual Gurus?

I've worked with them before

Why did you select Virtual Gurus over others?

Great past experience with them

How many teammates from Virtual Gurus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My experience working with Judy at Virtual Gurus was great! She was organized and a great communicator. She helped with various miscellaneous admin tasks in addition to the bookkeeping support!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Getting work done on time. Regular communication and updates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes work was always done on time and communication was very prompt.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They're organized, helpful, and good team members!

Are there any areas for improvement or something Virtual Gurus could have done differently?

No I was happy with everything.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing Social Media Marketing
Less than $10,000
Jan. - Apr. 2023

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 1.0

"Sadly, no outcomes were met by the team after trying numerous virtual assistants."

Jul 31, 2023

Owner, Storytelling Company

Anonymous

Advertising & marketing
Houston, Texas
1-10 Employees
Online Review
Verified

Virtual Gurus provided virtual assistant services for a storytelling company. The client needed support with social media management and scheduling.

Virtual Gurus failed to meet the client's expectations after providing various virtual assistants. The team didn't deliver work on time and wasn't responsive to the client, failing to respond to the client for a week. Virtual Gurus' staff didn't respond in a timely fashion to the client's inquiries.

This review includes the vendor’s response.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of an advertising & marketing company

Describe what your company does in a single sentence.

Storytelling and facilitation services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Gurus to accomplish?

Social media support
Website transfer support
Newsletter support

SOLUTION

How did you find Virtual Gurus?

Online Search

Why did you select Virtual Gurus over others?

Great culture fit

How many teammates from Virtual Gurus were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Find a VA that could assist with scheduling and putting together 2 social media posts a week..

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sadly, no outcomes were met by the team after trying numerous virtual assistants.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The. did not deliver items on time. Went through 3+ VAs and they couldn't respond in a week or quit and the staff never informed me . Staff also did not always respond in timely fashion.

What was your primary form of communication with Virtual Gurus?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Sadly not much

Are there any areas for improvement or something Virtual Gurus could have done differently?

Could have strong customer service support. And not fabricate hours used that client orassistants agreed with based on their documented records in the portal.

Company Responses

The vendor responded on August 2, 2023.

Thank you for sharing your concerns with us. While we respect your perspective, we would like to address some of the points raised.
We have dedicated considerable time to thoroughly justify the billings made, hours utilized, and payments to virtual assistants on your behalf. We have also taken the initiative to provide free hours, process refunds, and extend an additional refund as a gesture of goodwill, aiming to resolve the matter satisfactorily.

We understand that our services may not fully align with your expectations and preferences. We genuinely want all our clients to have a positive experience, and we appreciate your feedback in this regard.

Should you wish to explore other options that better suit your requirements, we respect your decision and sincerely wish you success in all your future endeavors.

Thank you for your understanding and cooperation throughout this process.

RATINGS

1.0

"Very poor. Even after attempt at conflict resolution"

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Verified Client Reviews: 14

Overall Review Rating: 4.3

Source: Clutch

Last Updated: September 12, 2024

Business Entity

Business Entity Name	CANADIAN VIRTUAL GURUS INC.
Source	Canada's Business Registries
Jurisdiction of Formation	Canada
Date of Formation	December 23, 2015
Status	Active
Last Updated	April 22, 2023
ID	2019407143

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

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Virtual Gurus

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1 Language that we service

6 Timezones that we service

1 Locations

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Virtual Gurus Reviews

Customer Support Services for Online Marketplace

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Outsourced Administrative Support for Clean Energy Company

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Digital Marketing Services for Real Estate Group

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Website Revamp & Social Media Marketing for Mental Health Co

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VA Services for Private Counselling Practice

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Back Office Outsourcing for Legal Firm

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Virtual Assistant Services for PR Agency

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Back-Office Outsourcing for Fundraising Consulting Firm

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Administrative Assistance for Travel Agency

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