Your Customer, Our Priority.

Here at The Contact Company we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money.

Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they’re new to outsourcing, looking to change providers, relocating their customer services or starting up a business.

Undisclosed
Undisclosed
1,000 - 9,999
Founded 2006
Birkenhead, United Kingdom
Map location
headquarters
  • Queensgate, Grange Road East,
    Birkenhead, CH41 5FD
    United Kingdom
other locations
  • Kingsgate, 1 Tower Wharf,
    Birkenhead CH41 1LH
    United Kingdom

Focus

Service lines
60%
20%
10%
10%
Customer Service Outsourcing
Back Office Outsourcing
Call Center Services
Client focus
55%
45%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Industry focus
10%
10%
10%
10%
10%
50%
Business services
Financial services
Retail
Back Office Outsourcing
29%
29%
28%
14%
Customer Service Outsourcing
36%
32%
16%
16%
Inbound Services
100%
Outbound Services
50%
50%
Sales Outsourcing
100%

Portfolio

Key clients: 

Plusnet, at800, River Island, ATOS, Great Little Trading Company, Liverpool FC, The Health Lottery, Typhoo Tea, Argos, Parcel Force, Chums, Euro Car Parts, Cashplus.

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