CALLINNOV

BACKGROUND

Please describe your company and your position there.

Headset manufacturing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CALLINNOV, and what were your goals??

Outbound calls and leads generation

SOLUTION

How did you select CALLINNOV and what were the deciding factors?

We have searched for call centers on the internet and found CALLINNOV

Describe the project in detail and walk through their service package, including any calling tools used.

We have sent a list of numbers which they have completed wioth call centers purchase managers. The have called the full list and have generated some leads

Who did you work with and what was the feedback process like?

We had an account manager which have made a great job

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

They have generated 5% of leads which 50% have been converted into sales

Describe their project management style, including communication tools and timeliness.

The have set a managing board including the production manager and customer relationship manager

What did you find most impressive or unique about this company?

They were reactive in the partnership.

Are there any areas for improvement or something they could have done differently?

No