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Trusted Business Process Outsourcing Partner

MattsenKumar is one of the fastest-growing business process outsourcing and customer experience management companies based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third-party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

  • $1,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Founded 2010
Average Review Rating
4.2
Total Reviews
6
Most Common Project Size
$10,000 to $49,000
Average Referral Rating
4.4 /5

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    Locations (2)

    1001 - 2000

    Highly Rated Similar Providers

    Overall Review Rating

    4.2
    • Quality

      4.3 /5
    • Schedule

      4.3 /5
    • Cost

      4.3 /5
    • Willing to Refer

      4.4 /5
    See all 6 Reviews
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    Menu Digitalization for Food Delivery Company

    • Mobile App Development Other IT Consulting and SI Transcription Translation
    • $50,000 to $199,999
    • Jan. 2019 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    4.0

    "They are highly adaptable and flexible with our demands."

    Oct 5, 2021

    MattsenKumar LLC digitalizes a food delivery company's restaurant menus. The client expects knowledge about global cuisines with the ability to correct misspellings and grammar when necessary.

    Call Center Services for Financial Institution

    • Call Center Services
    • $200,000 to $999,999
    • June 2018 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They’re ready to help me any time of the day."

    Oct 5, 2021

    MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

    Call Center Services for Subsidiary Bank

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "MK provides good services at reasonable prices."

    May 13, 2021

    MattsenKumar LLC handles telesales initiatives for a subsidiary bank. They are tasked with cross-selling different financial products to the client's existing customers.

    Sales Support for Call Center Expansion

    • $10,000 to $49,999
    • May 2018 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their dedication and ability to always fulfill their promises are impressive."

    Oct 31, 2019

    MattsenKumar LLC has an ongoing partnership with a business services and call center company. They're responsible for converting provided leads into sales. 

    Sales Support for Financial Services Company

    • $50,000 to $199,999
    • May 2017 - Dec. 2019
    3.5
    Quality
    3.5
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    3.5

    "Their constant effort to outperform is impressive."

    Oct 28, 2019

    MattsenKumar LLC provided sales support for a financial services company.

    Customer Phone Support for Products Firm

    • Call Center Services
    • Confidential
    • July 2016 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "I believe that its effectiveness has been reflected in the company's revenues."

    Nov 2, 2017

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