Trusted Business Process Outsourcing Partner

MattsenKumar is one of the fastest-growing business process outsourcing and customer experience management companies based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third-party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

MattsenKumar now operates with over 2000 employees across 3 locations providing excellent outsourcing services to some of the leading players across the globe. We help our clients from diverse industries deliver exceptional customer experience using our outsourcing solutions. Our services include contact center outsourcing, back-office management, e-commerce outsourcing, and technology suites for interaction and speech analytics.

Our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security. We are a PCI certified organization for the last several years and we focus on our client’s ROI from day one. Our leadership team with unparalleled industry experience coupled with our well-trained workforce ensures every partnership with us is a win-win for our clients.

For more information on MattsenKumar and our services, please visit www.mattsenkumar.com

 

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$1,000+
< $25 / hr
1,000 - 9,999
Founded 2010
Woodburn, OR
headquarters
other locations
  • 430, Udyog Vihar, Phase IV
    Gurugram 122015
    India
  • Jaipur Centre, Ashram Marg, Tonk road, B2 Bypass Junction, Near Airport
    Jaipur, RJ 302018
    India

Focus

Service lines
40%
30%
10%
10%
5%
5%
Voice Services
Non-Voice BPO/Back Office Services
BI & Big Data Consulting & SI
Client focus
50%
30%
20%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Small Business (<$10M)
Industry focus
20%
20%
20%
15%
15%
10%
Financial services
Retail
eCommerce
BI & Big Data Focus
100%
BI & Big Data Solutions
50%
50%
Cybersecurity focus
50%
50%
Non-Voice BPO Focus
20%
20%
20%
15%
10%
10%
5%
Voice/Call Center Services
20%
10%
10%
10%
10%
10%
10%
10%
10%

Portfolio

Reviews

4.1
4.125000
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