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Trusted Business Process Outsourcing Partner

MattsenKumar is one of the fastest-growing business process outsourcing and customer experience management companies based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third-party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Gurugram, India
  • Year founded
    Founded 2010

2 Locations

  • Gurugram , India
  • Jaipur , India
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.3 /5

    What Clients Have Said

    MattsenKumar LLC offers competitive pricing, with one client spending approximately $16,000-$20,000 monthly. Their flexibility, adaptability, and effective communication enhance perceived value, leading to improved operational efficiency and client satisfaction.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $49,999 based on 5 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    MattsenKumar LLC Review Insights

    Overall Review Rating

    4.2
    • Quality 4.3
    • Schedule 4.3
    • Cost 4.3
    • Willing to Refer 4.4

    Top Mentions

    Review Highlights

    • Effective Problem Solving

      MattsenKumar LLC is commended for their problem-solving capabilities, addressing customer issues effectively and improving their strategies over time to enhance service quality.

    • Room for Improvement in MIS

      One area for improvement identified is the Management Information System (MIS) and the way numbers are shared, suggesting a need for better data reporting processes.

    • Strong Customer Service Skills

      Multiple clients commend MattsenKumar LLC for their strong customer service skills, including handling calls, emails, and social media chats effectively. This is critical for maintaining good client relationships.

    • Successful Sales and Telesales Initiatives

      Clients report successful outcomes from MattsenKumar LLC's telesales initiatives, with high daily application rates and effective cross-selling of financial products.

    • Improvement in Turnaround Time

      MattsenKumar LLC has significantly improved their turnaround time for deliverables, reducing it from 15 hours to under 9 hours, showcasing their efficiency and responsiveness.

    • Effective Lead Conversion

      MattsenKumar LLC has been successful in converting leads into sales, significantly boosting monthly sales numbers for their clients. This demonstrates their effectiveness in sales-driven projects.

    MattsenKumar LLC Reviews

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    Menu Digitalization for Food Delivery Company

    • Mobile App Development Other IT Consulting and SI Transcription Translation
    • $50,000 to $199,999
    • Jan. 2019 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    4.0

    "They are highly adaptable and flexible with our demands."

    Assistant Manager, Zomato
    Pranav Chandra
    • Other Industry
    • Gurgaon, India
    • 5,001-10,000 Employees
    • Online Review 
    • Verified

    MattsenKumar LLC digitalizes a food delivery company's restaurant menus. The client expects knowledge about global cuisines with the ability to correct misspellings and grammar when necessary.

    Call Center Services for Financial Institution

    • Call Center Services
    • $200,000 to $999,999
    • June 2018 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They’re ready to help me any time of the day."

    Customer Success VP, DMI Finance Private Limited
    Ashish Sarin
    • Financial services
    • Delhi, India
    • 51-200 Employees
    • Phone Interview 
    • Verified

    MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

    Call Center Services for Subsidiary Bank

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "MK provides good services at reasonable prices."

    Associate Director, Subsidiary Bank
    Rajesh Bhardwaj
    • Financial services
    • Gurgaon, India
    • 201-500 Employees
    • Online Review 
    • Verified

    MattsenKumar LLC handles telesales initiatives for a subsidiary bank. They are tasked with cross-selling different financial products to the client's existing customers.

    Sales Support for Call Center Expansion

    • $10,000 to $49,999
    • May 2018 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their dedication and ability to always fulfill their promises are impressive."

    Head Business Development, Effizent Seele Pvt. Ltd.
    Bhupesh Khanna
    • Business services
    • India
    • 51-200 Employees
    • Online Review 
    • Verified

    MattsenKumar LLC has an ongoing partnership with a business services and call center company. They're responsible for converting provided leads into sales. 

    Sales Support for Financial Services Company

    • $50,000 to $199,999
    • May 2017 - Dec. 2019
    3.5
    Quality
    3.5
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    3.5

    "Their constant effort to outperform is impressive."

    Director, Financial Support Services
    Anonymous
    • Financial services
    • Walnut Creek, California
    • 11-50 Employees
    • Online Review 

    MattsenKumar LLC provided sales support for a financial services company.

    Customer Phone Support for Products Firm

    • Call Center Services
    • Confidential
    • July 2016 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "I believe that its effectiveness has been reflected in the company's revenues."

    Director, Human Resources
    Anonymous
    • Consumer Products
    • Fremont, California
    • 1,001-5,000 Employees
    • Survey Response 

    Locations (2)

    1001 - 2000

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