Visit Website

Trusted Business Process Outsourcing Partner

4.0
3 reviews

MattsenKumar is one of the fastest-growing business process outsourcing and customer experience management companies based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third party quality monitoring from 2002.

This is one of the sole reasons why quality has always been part of MK’s DNA.

MattsenKumar now operates with over 2000 employees across 3 locations providing excellent outsourcing services to some of the leading players across the globe. We help our clients from diverse industries deliver exceptional customer experience using our outsourcing solutions. Our services include contact center outsourcing, back-office management, e-commerce outsourcing, and technology suites for interaction and speech analytics.

 

Our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security. We are a PCI certified organization for the last several years and we focus on our client’s ROI from day one. Our leadership team with unparalleled industry experience coupled with our well-trained workforce ensures every partnership with us is a win-win for our clients.

 

For more information on MattsenKumar and our services, please visit www.mattsenkumar.com

 

READ MORE...
 
$1,000+
 
< $25 / hr
 
1,000 - 9,999
 Founded
2010
Show all +
Woodburn, OR
headquarters
other locations
  • 34, Udyog Vihar, Phase IV
    Gurgaon 122016
    India
    +91 124 422 9330
  • Jaipur Centre, Ashram Marg, Tonk road, B2 Bypass Junction, Near Airport
    Jaipur 302018
    India

Reviews

4.0
3 reviews
Sort by

Sales Support for Call Center Expansion

"Their dedication and ability to always fulfill their promises are impressive."

See More

4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

MattsenKumar LLC has an ongoing partnership with a business services and call center company. They're responsible for converting provided leads into sales. 

The Reviewer
 
51-200 Employees
 
India
Bhupesh Khanna
Head Business Development, Effizent Seele Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

With their team of 50 sales agents, MattsenKumar LLC has helped bolster sales numbers rapidly month over month. They communicate effectively to ensure proper coordination and always keep to their word.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am heading the Business Development for Effizent Seele Pvt. Ltd. having more than 16 years of industry experience providing a full spectrum of Business Development Services -- lead generation, marketing and creating brand awareness, drafting & sending RFP's and RFI's, negotiations with new and existing clients.

My Company ESPL provides a full spectrum of Call Center services and under the banner of GST Suvidha Centers we facilitate the opening of GST Suvidha Centers PAN India

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MattsenKumar LLC?

For selling GST Suvidha Centers through the call center model on a PAN India basis.

What were your goals for this project?

To open 20000 GST Suvidha Centers in a year of a financial year.

SOLUTION

How did you select this vendor?

Through a industry reference

Describe the project in detail.

We generate qualified leads from potential customers who are interested in opening up of GST Suvidha Centers. We pass on these leads to Mattsen Kumar, where the cal center team of Mattsen Kumar convert these potential leads into sale on PAN India basis.

What was the team composition?

50 Sales Agents with, 1 Process Owner, 1 Manager, 2 Assistant Managers and 3 Team Leads

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been significantly growing since the partnership with Mattsen Kumar and our sales numbers have gone up rapidly on month on month basis.

How effective was the workflow between your team and theirs?

Very effective communication. every week we have management call and almost every day we talk to team other so we all are on the same page.

What did you find most impressive about this company?

Their dedication and ability to always fulfill their promises are impressive.

Are there any areas for improvement?

I see everything on MattsenKumar what a partner should have, however I can expect a bit more improvement in the number of sales compared with the number of sales agents

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Sales Support for Financial Services Company

"Their constant effort to outperform is impressive."

See More

3.5

Quality: 
3.5
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
3.5
The Project
 
$50,000 to $199,999
 
May 2017 - Dec. 2019
Project summary: 

MattsenKumar LLC provided sales support for a financial services company.

The Reviewer
 
11-50 Employees
 
Walnut Creek, California
Director, Financial Support Services
 
Not verified
The Review
Feedback summary: 

The team delivered new sales every month and regularly discuss ways to improve.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Director for Financial Support Service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MattsenKumar LLC?

We hired as a provider for AFSS sales campaign

What were your goals for this project?

The goal was to provide sales

SOLUTION

How did you select this vendor?

We searched online and found Mattsenkumar

Describe the project in detail.

The project involves daily sales and Mattsenkumar to provide sales

What was the team composition?

We have an Affiliate Manager assigned along with team members from Mattsenkumar

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The process is new sales every month, which the team is continuously striving to achieve

How effective was the workflow between your team and theirs?

The affiliate Manager constantly gives his input to the team. Every scenario is discussed and given final outcome.

What did you find most impressive about this company?

Their constant effort to outperform is impressive.

Are there any areas for improvement?

Areas of improvement is to be consistent all across

3.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer

Customer Phone Support for Products Firm

"I believe that its effectiveness has been reflected in the company's revenues."

See More

4.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
July 2016 - Ongoing
The Reviewer
 
1,001-5,000 Employees
 
Fremont, California
Director, Human Resources
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We use the services to be more in touch with our clients. It is the best way to maintain a good relationship. We have not made any changes to it recently.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We receive about 100-150 calls a day. For the company, our clients are essential, so we take care that they receive the best attention. It's 25% of the work.

What challenge were you trying to address with the service provider?

Great management of the analytical consultation of the companies and their innovative design in the service area, and because each customer is treated in a particular way depending on their work area. Aligning ourselves with such a service to meet our customer service standards is important to our operations.

SOLUTION

What was the scope of the service provider's involvement?

Answering customer calls.

Could you describe the pricing structure and how they billed you?

The price is handled by another part of the company, but I am sure that the payment is made monthly. The need they supply in our company will be around for a long time and we will continue to use their service.

How did you come to work with this service provider?

The heads of the company have direct relations with those who manage the contractors in MattsenKumar.

How would you assess the service provider for answering calls, customer service, and communication?

I am completely grateful for the work they have been doing. I believe that its effectiveness has been reflected in the company's revenues. We have not had any problems with deadlines and have solved problems with customers 90% of the time.

How much time, in hours, does this service provider save you each month?

About $25,000.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time.

What are the service provider's strengths?

Its effectiveness, its capacity to reinvent itself, and its capacity to produce before any need.

How can the service provider improve?

My relationship with the company is limited, but from what I’ve seen, their work is excellent. I do not see anything that needs improvement.

How long has your company been working with this service provider?

We began using them July of 2016 and it is ongoing.

How much money do you spend annually with this service provider?

I prefer not to answer.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer