ND-KNOW SOLUTIONS

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a software company servicing B2B customers in the e-commerce space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ND-KNOW SOLUTIONS?

We needed to create a customer support team and a customer onboarding team.

SOLUTION

How did you select this firm and what were the deciding factors?

We reached out to a large number of BPO companies and decided on them based on price and the initial onboarding call where we felt confident Jonathan could help us build a team.

Describe the project in detail and walk through their service package.

The team is responsible for handling live chat and customer tickets as well as communication with the technical co-founder. Additionally they handle customer onboardings via Zoom and Google Meets.

How many resources from the vendor's team worked with you, and what were their positions?

4 customer support specialists (- includes 1 team lead) 1 onboarding specialist

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to increase the number of positive reviews, grow chat availability and speed up ticket resolution.

How effective was the workflow between your team and theirs?

We have weekly meetings with the team leads and a monthly all hands. Communication is efficient and availability is just amazing.

What did you find most impressive or unique about this company?

Their system of values and openness to finding solutions together. Also, they keep their word, which is super rare. And Jonathan has literally made himself available to us 24/7.

Are there any areas for improvement or something they could have done differently?

I have no complaints

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of Valarin, Inc.

Describe what your company does in a single sentence.

Helps leaders in game development focus on the right problems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• Edit podcasts
• Create youtube videos
• Help find revenue

SOLUTION

How did you find ND-KNOW SOLUTIONS?

Referral

Why did you select ND-KNOW SOLUTIONS over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Every two weeks, create a clean edit of a podcast that can go out as both an audio podcast and a video podcast. The work is primarily in audio cleanup, not the actual content edit.

In addition, take on other efforts to create thumbnails, graphics for the business, and create other short videos as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Podcasts kept going out, videos continued to be published to YouTube, and we got some good graphics too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I'd say a 90%+ on-time rate. 

Their responsiveness to feedback has been good, and they're always willing to pivot based on where I see room for improvement.

What was your primary form of communication with ND-KNOW SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The simplification of expertise, I don't have to hire a bunch of individuals, I get the company and they find the individuals for me.

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

I'm not sure here, there are some things that I feel are hard to communicate, and so the work that comes out doesn't match what I wanted. I hesitate to blame any one party, because it's possible I'm not communicating well. But if there is a concern, it's that with some content they don't seem to land in the right spot and the number of reps to get somewhere good can feel high. 

BACKGROUND

Please describe your company and position.

I am the Internal Loan Consultant of loanDepot.com, LLC

Describe what your company does in a single sentence.

We're a home mortgage lender.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• Video editing
• Website creation
• Print Marketing
• Social Media

SOLUTION

How did you find ND-KNOW SOLUTIONS?

Online Search

Why did you select ND-KNOW SOLUTIONS over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Indino Team helped us to make many postcards, event marketing materials, videos, and a website. They also created post images and captions for our social media and managed those profiles, interacting with other's content and posting regularly. They also helped from time to time with admin/tech issues like log in problems and issues with Facebook. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They quickly became good at using brand guidelines and producing consistent content that was cohesive with brand identity. They also had to work thru a language and cultural barrier to create materials for a number of different events and social media. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Things were mostly on time, especially if we provided a due date with enough advance notice. Some things were done at the last possible minute but was often due to us not communicating deadlines in advance and needing the task completed ASAP. 

What was your primary form of communication with ND-KNOW SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really enjoyed working with Gisele and Jonathan, speaking with them via Zoom calls was always enjoyable. I always felt like they were invested in our success.

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

There were times where myself or my team would get frustruated with all the back and forth on a single design and the lack of clarity around hours. However, Gisele and I worked together to find a  system for edits as well as good communication when we urgently need something and they aren't available. It would probably be helpful in the future to address the time difference and set specific guidelines for when the staff will be working, so your customers know when they can expect deliverables and responses to requests. 

BACKGROUND

Please describe your company and position.

 I am the COO/CFO of a construction company 

Describe what your company does in a single sentence.

We provide labor to our clients to install and dismantle booths at trade shows/conventions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• Customer service for our online store
• Help with setting up our store

SOLUTION

How did you find ND-KNOW SOLUTIONS?

Referral

Why did you select ND-KNOW SOLUTIONS over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

answering customers questions. keeping the store up to date and running properly. connecting and communicating with our local warehouse.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Went beyond the call of duty to fix or fulfill problems that had arisen; granted we're still in the beginning stage of everything, but if this is just a taste of what's to come then my company and I are looking very forward to the future working with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jon and his team have helped me tremendously since early spring of this year. Always has patience and makes time out of his busy day whenever I need him to answer my questions, and he’s very thorough. Always appreciate the kindness/ professionalism because that goes a long way especially in todays day and age. Hoping to keep working with this company for many years to come!

What was your primary form of communication with ND-KNOW SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

finishing things on time, professionalism, kindness and just exceeded expectations in every way

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

nothing to report on that thus far. I have no complaints!

BACKGROUND

Introduce your business and what you do there.

I’m the Co-CEO of Snowman Labs, a software development company based in Brazil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ND-KNOW SOLUTIONS?

We were just stepping into the US market, and we needed an effective solution for lead generation.

SOLUTION

What was the scope of their involvement?

ND-KNOW SOLUTIONS started with a discovery phase to learn about our business background and understand our market and client type. They researched comprehensively to profile our ideal customer in the US. From there, they developed a strategy to target the profile they found. We had outreach scripts in Portuguese, and ND-KNOW SOLUTIONS helped us translate them into English. They presented a comprehensive next steps plan, creating the processes for effective lead generation.

The team has been working on LinkedIn to book meetings for our business development representatives. They’re also reaching out to potential clients through cold calls and emails. Now, we’re exploring other opportunities with them,  including outsourcing. The team is sourcing developers in the Philippines for us. 

What is the team composition?

We’re working with four people; one teammate is responsible for the strategy and the scripts, two people work on LinkedIn, and another teammate handles cold calls and emails. I also work with Jonathan (Founder & CEO).

How did you come to work with ND-KNOW SOLUTIONS?

I came to know Jonathan a long time ago because his father was my father’s professor. Although we lost that initial connection 10–15 years ago, I saw that he was doing BPO and reached out to him via LinkedIn. ND-KNOW SOLUTIONS showed a lot of experience working with business developers on lead generation in the US.

How much have you invested with them?

So far, we’ve invested around $70,000.

What is the status of this engagement?

We started working together in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re completely satisfied with ND-KNOW SOLUTIONS’ work because they’ve enabled us to close deals. We closed last year with $300,000 in contracts from leads generated by the team. Additionally, a client they helped us find has already invested around $400,000 with us. Overall, our investment with them has been worth it.

Moreover, their work is amazing, and so is our interaction with their team. The discovery phase helped us determine the clients we want to pursue, and ND-KNOW SOLUTIONS is really invested in the task. ND-KNOW SOLUTIONS is responsive even though we’re in different time zones. The team also speaks Portuguese, which has been helpful for us, and one of their teammates has been helping us streamline communication with American culture. Their outsourcing services have been a great experience so far. We’re happy with everything they’ve done so far — our partnership is going really well.

How did ND-KNOW SOLUTIONS perform from a project management standpoint?

We’re using HubSpot for project management, and they have an amazing system. One teammate keeps hold of all the tasks, including theirs and ours. To be honest, it’s us who sometimes don’t complete these tasks. We use Slack, and Google Meet for communication, and we reach out through WhatsApp if we need to get in touch with them over the weekend.

What did you find most impressive about them?

Thre are two things that we find most impressive about ND-KNOW SOLUTIONS. Firstly, they’re communicative; communication has been amazing with them. Secondly, they’re really committed — sometimes more than us! 

For instance, there was a lead coming from LinkedIn when we had a lot of things going on and couldn’t get a hold of them. ND-KNOW SOLUTIONS took over and talked with that potential client, doing work that we’re supposed to do. This is just one example of their commitment.

Are there any areas they could improve?

The only thing they could improve is working with our internal tools. They could be more proactive about getting into HubSpot, for example. However, this is more our problem than theirs, because sometimes they don’t have access and they’re waiting on us.

Do you have any advice for potential customers?

My advice is to be there for them and communicate the same way they do. They send messages all the time, and if you’re there to respond, give them clarity, and guide them on the right path, they’ll crush it!

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of Black Ops Show Services LLC

Describe what your company does in a single sentence.

We build trade shows and conventions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• To help with our social media presence
• To help in marketing
• To help in over growth

SOLUTION

How did you find ND-KNOW SOLUTIONS?

Online Search

Why did you select ND-KNOW SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social media design Facebook, YouTube channel development instagram page. Also assisting in administrative support. And the marketing of our products and merchandise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I've seen positive affects since bringing this company onboard. I'm very, very excited and satisfied!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on schedule. Or ahead of schedule.

What was your primary form of communication with ND-KNOW SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ND-KNOW SOLUTIONS is very professional, kind, and respectful. And very reliable!

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

I'm happy with the progress.

BACKGROUND

Please describe your company and position.

I am a Director of Mayse & Associates

Describe what your company does in a single sentence.

Mayse & Associates is a multi-disciplinary architectural firm that specializes in commercial real estate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• Organization
• Social Media
• Pipeline outreach

SOLUTION

How did you find ND-KNOW SOLUTIONS?

Referral

Why did you select ND-KNOW SOLUTIONS over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social media management, LinkedIn recruiting sourcing, admin organizing, pipeline tracking, graphic design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They helped keep our pipeline in order and more efficient. Provided a swift process in tracking the pipeline. Help organize social media efforts, and develop consistent content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently provided tasks on time and offered constructive feedback to improve the process. Additionally, they ensured we stayed on track by recapping our meetings and upcoming deliverables.

What was your primary form of communication with ND-KNOW SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team's design skills are exceptional, and they communicate effortlessly to ensure tasks are completed within the proper scope.

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

I do not have any in mind at this time.

BACKGROUND

Please describe your company and position.

I am the Co Founder of The Forged Leader

Describe what your company does in a single sentence.

We provide leadership coaching, training and strategy development for companies that are undergoing significant transitions like new owners, leaders, products, pivots etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• Develop branded documentation for client presentations

SOLUTION

How did you find ND-KNOW SOLUTIONS?

• Referral
• Other

Why did you select ND-KNOW SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Honest and Reliable

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A few quick projects this round to get assistance taking some boring "word" style presentation support material and turn it into consistent branded material for use as handouts at a key note presentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The digital output of the presentation material and good reception from the client.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ND Know didn't only deliver on time, but early and under some tight deadlines.

What was your primary form of communication with ND-KNOW SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The willingness to work with you, the transparency of what was on offer, the ability to collaborate with their team and make them my own. The output was really strong too.

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

Nothing comes to mind. It was a seamless experience; we will be repeating it on an ongoing basis.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Grace Beyond Borders International, Inc.

Describe what your company does in a single sentence.

We are a Christian missions organization that evangelizes and plants churches outside of the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ND-KNOW SOLUTIONS to accomplish?

• Produce a monthly newsletter
• Set up online seminary courses

SOLUTION

How did you find ND-KNOW SOLUTIONS?

Referral

Why did you select ND-KNOW SOLUTIONS over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ND-KNOW SOLUTIONS were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

ND Know Solutions compiled written content from our missionaries and board members into an attractive digital magazine in PDF format. ND Know Solutions helped in setting up online courses for our online seminary and also helped with the seminary website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Feedback from our subscribers regarding the newsletter was very good Seminary classes are ongoing with increasing enrollment

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time with high quality

What was your primary form of communication with ND-KNOW SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ND Know Solutions was easy to work with, and very responsive to our needs. They produced high-quality deliverables for our projects.

Are there any areas for improvement or something ND-KNOW SOLUTIONS could have done differently?

None

BACKGROUND

Please describe your company and your position there.

We are an IT Consulting Firm with 11 years of experience. I'm currently the Chief Growth Officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ND-KNOW SOLUTIONS?

We hired ND-KNOW for the lead generation service. We saw great opportunities via LinkedIn and thought that with the proper service we could reach them out and bring new clients to our company.

SOLUTION

How did you select this firm and what were the deciding factors?

ND-Know was well-referred by a partner who made the introductions.

Describe the project in detail and walk through their service package.

Their team was responsible to reach out to people on LinkedIn offering our services. Every time a lead was qualified, they schedule a meeting with one of our Sales Executives.

How many resources from the vendor's team worked with you, and what were their positions?

2 people worked with us: Jonathan - the CEO, was our main point of contact, and the agent who did the service.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

In almost 1 year working together, we got two clients through their services.

How effective was the workflow between your team and theirs?

We had an open communication channel and also we received every month a report of the tasks executed.

What did you find most impressive or unique about this company?

Jonathan was very thoughtful and always helpful when needed.

Are there any areas for improvement or something they could have done differently?

There are different strategies on this market, perhaps we could have tried something different to be more accurate or more successful.