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Call Center Pros is a comprehensive service provider in the rapidly growing near-shore BPO (Business Process Outsourcing) and call center market providing turnkey outsourcing solutions. Our unique roots have positioned us to become the leading BPO and call center operator in the near-shore region. Call Center Pros can improve your company operationally with greater efficiency, better customer service, improved technology, streamlined processes and lower costs. 

  • $1,000+
  • < $25 / hr
  • 250 - 999
  • Santo Domingo, Dominican Republic
  • Founded 2012

1 Locations

  • Santo Domingo , Dominican Republic
Total Reviews
4
Average Referral Rating
4.6 /5
Most Common Project Size

Focus

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    Call Center Pros Review Insights

    Overall Review Rating

    4.5
    • Quality 4.6
    • Schedule 4.6
    • Cost 4.4
    • Willing to Refer 4.6

    Top Mentions

    Review Highlights

    • Process and Work Ethic

      Clients value the company's processes and work ethic, which have been described as strengths.

    • Strong Team Organization

      Clients appreciate the organized team structure, which contributes to effective and timely communication and task completion.

    • Need for Enhanced Communication

      One review mentions the need for more communication, indicating an area for potential improvement.

    • Enhanced Customer Service

      The company has been praised for improving customer service standards, making companies more friendly and responsive.

    • Satisfactory Long-Term Partnerships

      Several clients have maintained long-term partnerships, ranging from one to four years, indicating sustained satisfaction.

    • Referral and Advertisement-Based Acquisition

      Clients have found Call Center Pros through colleague referrals and advertisements, indicating a strong reputation and visibility.

    Call Center Pros Reviews

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    Online Customer Support for Healthcare Company

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2013 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "Definitely work with them. You wil be satisfied."

    Aug 16, 2017
    Senior Customer Service Manager, Healthcare & Life Sciences Company
    Anonymous
    • Healthcare
    • New York City, New York
    • 501-1,000 Employees
    • Survey Response 

    Information Technology Customer Verification

    • Call Center Services
    • Less than $10,000
    • May 2015 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    4.5

    "They can make your company more friendly and fun, saving a lot of time and money in the process."

    Aug 14, 2017
    IT Manager, Information Technology Company
    Anonymous
    • IT Services
    • Phoenix, Arizona
    • 201-500 Employees
    • Survey Response 

    Online Customer Support for Information Technology Company

    • Call Center Services
    • Less than $10,000
    • Aug. 2016 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    4.5

    "They are very efficient and fast in their work, which is great."

    Aug 12, 2017
    Executive, Information Technology Firm
    Anonymous
    • IT Services
    • Los Angeles, California
    • 51-200 Employees
    • Survey Response 

    Financial Services Online Customer Support

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Totally efficient to give an immediate and timely answer."

    Aug 11, 2017
    Finance Manager, Financial Services Company
    Anonymous
    • Financial services
    • Charleston, South Carolina
    • 5,001-10,000 Employees
    • Survey Response 

    Locations (1)

    201 - 250

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