Business process outsourcing for the new economy
Proudly Canadian with a corporate headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center in Manila, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure. We diligently profile agents by personality, experience and skill to find the right people for your organization. Whether you're looking for expert customer service, technical support, back office support, sales, billing, collections, or nearly any other BPO service you can think of, with over 15 years of experience in business process outsourcing (BPO) for companies worldwide, we’re confident our contact centers can help your business.
headquarters
other locations
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Philippines Address: Ground Floor, Alco Building, 391 Sen. Gil J. Puyat Ave.Makati 1209Philippines
Focus
Reviews
the project
Live Chat Support for Newspaper Company
"Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a graphic designer at the Philippine Canadian Inquirer. While our print edition is based in Canada, our website and social media platforms serve readers all over the world.
For what projects/services did your company hire Concert 8 Solutions Inc.?
We wanted more ways for potential advertising to clients to contact us on our website. We noticed some liked contacting us via Facebook messenger and decided that adding a live chat option to our website would also be helpful.
How did you select Concert 8 Solutions Inc. and what were the deciding factors?
We searched online for live chat support providers in Canada and the Philippines, and after a positive referral and approval from our management team, decided to try Concert8 on a month-to-month basis to start.
Describe the project in detail and walk through their service package.
We needed a live chat on our website for potential advertising and sponsorship clients to be able to contact us on, and we needed it staffed 24/7 as we sometimes get advertising inquiries from overseas in different time zones.
How many resources from the Concert 8 Solutions Inc. team worked with you, and what were their positions?
We were assigned a team of live chat agents to cover the required hours (24/7), and an account manager to oversee them for us.
Can you share any outcomes from the engagement that demonstrate progress or success?
We managed to receive start receiving more sales inquiries soon after the live chat option was launched and the live chat agents were able to capture the contact information we needed.
How effective was the workflow between your team and theirs?
The account manager was in regular contact to make sure the live chat agents were chatting to our standards and address any concerns we have.
What did you find most impressive or unique about this company?
Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available. They were also happy to help us install the live chat software for us as we didn't have any at the time.
Are there any areas for improvement or something they could have done differently?
Overall we're very happy with their service, but if we had to point something out, maybe the onboarding process could have been a little faster.
Concert 8 Solutions is highly efficient in resolving concerns, the success of which is reflected in the growing number of sales inquiries from their customers. An approachable and skilled partner, they communicate effectively with the client to provide progress updates and feedback.