ReceptionHQ Client Reviews

All data points are estimates provided by the Clutch team.

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4.2

ReceptionHQ is a premium provider of Virtual Reception and Call Answering Services to clients ranging from sole traders and professionals to small business, government, not-for-profit and corporates. Established in 2003 in Australia as OfficeHQ, ReceptionHQ was launched in the US in 2007 and the UK in 2010.

ReceptionHQ provides our clients with a market leading, virtual receptionist and call answering service at a competitive, cost-effective price point.

Basic info

Free trial

Pricing available

headquarters

Phoenix, AZ
United States

866.883.3499

Focus

Service lines

Voice Services

Non-Voice BPO/Back Office Services

75% Voice Services

25% Non-Voice BPO/Back Office Services

show all +

Industry focus

Advertising & marketing

Financial services

Media

25% Advertising & marketing

25% Financial services

25% Media

25% Medical

Non-Voice BPO Focus

100% Virtual Assistant

Voice/Call Center Services

50% Answering services

25% Inbound appointment scheduling

25% Order processing/ Direct response support

Portfolio

ReceptionHQ

Reviews

4.2

4.222222

9 reviews

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Jun 22, 2017

the project

Excellent Tool and Performance

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs."

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Director, Administration

the review

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs."

Jun 22, 2017

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Recommendations:

At least try the free trial. You will not be disappointed. This service is an excellent tool for any business and I would highly recommend switching.

Experience:

We were looking for an answering service that would help screen and direct department specific calls within each location. We use call forwarding, message inbox, call directing, virtual receptionist, and voice recognition. The company has performed excellently. It has helped callers more efficiently deal with specific issues in a more timely manner.

Pros:

It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs.

Cons:

We've yet to have any major complaints.

the reviewer

Director, Administration

Jun 21, 2017

the project

ReceptionistHQ Provides Excellent Customer Service

"It's so easy and has made sure zero calls are missed."

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Executive, Sales

the review

"It's so easy and has made sure zero calls are missed."

Jun 21, 2017

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Recommendations:

Use them! The different plans are easy to understand and use. You can upgrade or downgrade as needed.

Experience:

No real problems in using their per second plans, after I did the research, I discovered that Reception HQ had answers to all my problems in a clear and concise manner. My staff has no problems with it, it provides excellent customer service. Calls answered, messages forwarded, calls transferred. It's so easy and has made sure zero calls are missed. I even get messages correct.

Pros:

I like how completely professional it is. They have great customer service and if I ever have any issues it's resolved immediately.

Cons:

Nothing really. I'm quite happy with it.

the reviewer

Executive, Sales

Jun 21, 2017

the project

Quick Responses to Real Estate Customers

"I like the way they treat my customers and I haven't received a complaint about them yet."

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Owner, Administration

the review

"I like the way they treat my customers and I haven't received a complaint about them yet."

Jun 21, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Recommendations:

I believe you wouldn't regret trusting your customer service needs to them.

Experience:

ReceptionHQ’s pricing was good, and they set up quickly. I didn't really have any issues with them. I like the way they treat my customers and I haven't received a complaint about them yet.

Pros:

Their quick response when a customer calls in.

Cons:

It took a little time for their employees to learn our policies.

the reviewer

Owner, Administration

Jun 21, 2017

the project

Great Performance and Call Quality

"It allows 24/7 communication with our customers. Performance has been great!"

3.5

3.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.5

Owner, Administration

the review

"It allows 24/7 communication with our customers. Performance has been great!"

Jun 21, 2017

3.5

3.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.5

Recommendations:

Check your bill monthly.

Experience:

Our staff chose Reception HQ for their pricing and customer service. The extra fees added were an issue that was resolved later on. We use their 24/7 call answering, voicemail, and call transferring. It allows 24/7 communication with our customers. Performance has been great!

Pros:

Their call quality!

Cons:

Added fees tagged on in bills.

the reviewer

Owner, Administration

Jun 21, 2017

the project

Quality and Dependable Answering Service

"Its fast and easy to use."

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Senior Manager, Business Development

the review

"Its fast and easy to use."

Jun 21, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Recommendations:

I would recommend them to try it out.

Experience:

The price was very good, quality and dependability were great. The installation time was very fast and it hasn’t really given us any issues. Automated answering service, with a menu to redirect to the correct department, and all and the voice mail option. It has performed very well for us.

Pros:

Its fast and easy to use.

Cons:

Little to no issues at all.

the reviewer

Senior Manager, Business Development

Jun 20, 2017

the project

ReceptionistHQ Helps Out in So Many Ways

"It just helps us out in so many ways."

4.0

4.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.5

Manager, Administration

the review

"It just helps us out in so many ways."

Jun 20, 2017

4.0

4.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.5

Recommendations:

I would recommend it to other companies.

Experience:

There’s not a problem and they [ReceptionHQ] have been good. We use the 24/7 service. The company works with our overnight and time zones.

Pros:

It just helps us out in so many ways.

Cons:

Nothing really

the reviewer

Manager, Administration

Nov 2, 2017

the project

Answering & Office Support for Entertainment Service

"They get the job done."

3.5

3.500000

Quality:

3.5

Schedule:

4.5

Cost:

2.5

Willing to refer:

2.5

Senior Manager of Customer Service, Entertainment Service

the review

"They get the job done."

Nov 2, 2017

3.5

3.500000

Quality:

3.5

Schedule:

4.5

Cost:

2.5

Willing to refer:

2.5

the reviewer

Senior Manager of Customer Service, Entertainment Service

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We desire to reach people even when our office is closed. We had never handled these services in-house, and need the support.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

20 calls were being managed on a daily basis.

What challenge were you trying to address with the service provider?

We hoped to gain more business by offering better communication.

SOLUTION

What was the scope of the service provider's involvement?

They offer answering services and general help when needed.

Could you describe the pricing structure and how they billed you?

We pay once every month.

How did you come to work with this service provider?

They were referred to us by a personal connection.

How would you assess the service provider for answering calls, customer service, and communication?

They get the job done.

How much time, in hours, does this service provider save you each month?

We save 15 hours per month and maybe $2000 per month as well.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their services are generally user-friendly and get the job done.

What are the service provider's strengths?

I would say it is their user-friendly services.

How can the service provider improve?

It would be nice if they offered more personalized features.

How long has your company been working with this service provider?

We began using their services three years ago in 2014.

How much money do you spend annually with this service provider?

Our company invests $10,000 to $49,999 annually.

3.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

2.5 Cost

Value / within estimates

3.5 Quality

Service & deliverables

2.5 NPS

Willing to refer

Nov 2, 2017

the project

Customer Service and Support Management for Hospitality Firm

"They are the best."

4.5

4.500000

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

HR Manager, Hospitality Service

the review

"They are the best."

Nov 2, 2017

4.5

4.500000

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the reviewer

HR Manager, Hospitality Service

the review

Challenge
Solution
Results
Ratings

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We needed help with the customer service department because we receive too many calls.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We received around 250 calls per day.

What challenge were you trying to address with the service provider?

Our goal was to have the best customer service experience for our clients.

SOLUTION

What was the scope of the service provider's involvement?

They are in charge of all the customer calls.

Could you describe the pricing structure and how they billed you?

We opted for their long-term package.

How did you come to work with this service provider?

We heard about them through a friend recommendation.

How would you assess the service provider for answering calls, customer service, and communication?

They are the quickest and best service you can try.

How much time, in hours, does this service provider save you each month?

About 100 hours.

How much money does this service provider save you each month?

Around $10,000 dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The only thing I can say it's that they are the best.

What are the service provider's strengths?

The employees are always in a good mood and they are very kind.

How can the service provider improve?

I don't know. They are just great.

How long has your company been working with this service provider?

Mar. 2014 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Jun 21, 2017

the project

Cheap and Convenient Answering Service

"We use all the features that it offers. It has done exactly as expected no problems whatsoever."

3.5

3.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.0

Director, IT

the review

"We use all the features that it offers. It has done exactly as expected no problems whatsoever."

Jun 21, 2017

3.5

3.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.0

Recommendations:

It will work exactly as projected.

Experience:

ReceptionHQ seemed cheap and convenient. We use all the features that it offers. It has done exactly as expected no problems whatsoever.

Pros:

It is just very easy to use all the features given.

Cons:

I can't think of anything.

the reviewer

Director, IT