Connect with your customers … anytime, anywhere
ReceptionHQ is a premium provider of Virtual Reception and Call Answering Services to clients ranging from sole traders, entrepreneurs and professional service providers to small businesses, governments, not-for-profits and corporates.
ReceptionHQ provides our clients with a market-leading virtual receptionist and call answering service at a competitive, cost-effective price point. This includes options for 24/7 live call answering and fully customised greetings, plus diary management and appointment scheduling depending on the plan you choose.
Highlights of ReceptionHQ's virtual receptionist service include:
- Seven-day free trial
- Instant activation
- Integration with the tools you already use
- Calls answered in less than 10 seconds
- Self-service portal and app to make changes in real time
- Ability to change plans anytime
- No lock-in contracts
- No cancellation fee
We also offer automated messaging services, such as voicemail-to-email, among many other business communication solutions.
Established in 2003 in Australia as OfficeHQ, ReceptionHQ was launched in the US in 2007, the UK in 2010 and New Zealand in 2018.
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FlatFeeLandlord, The Spencer Law Firm, Kaye Stern Properties
ReceptionHQ
Reviews
the project
Answering & Office Support for Entertainment Service
"They get the job done."
the reviewer
the review
Why does your firm need inbound services? Did you previously handle these needs in-house?
We desire to reach people even when our office is closed. We had never handled these services in-house, and need the support.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
20 calls were being managed on a daily basis.
What challenge were you trying to address with the service provider?
We hoped to gain more business by offering better communication.
What was the scope of the service provider's involvement?
They offer answering services and general help when needed.
Could you describe the pricing structure and how they billed you?
We pay once every month.
How did you come to work with this service provider?
They were referred to us by a personal connection.
How would you assess the service provider for answering calls, customer service, and communication?
They get the job done.
How much time, in hours, does this service provider save you each month?
We save 15 hours per month and maybe $2000 per month as well.
What takeaways and measures of success can you share about working with this service provider?
Their services are generally user-friendly and get the job done.
What are the service provider's strengths?
I would say it is their user-friendly services.
How can the service provider improve?
It would be nice if they offered more personalized features.
How long has your company been working with this service provider?
We began using their services three years ago in 2014.
How much money do you spend annually with this service provider?
Our company invests $10,000 to $49,999 annually.
the project
Customer Service and Support Management for Hospitality Firm
"They are the best."
the reviewer
the review
Why does your firm need inbound services? Did you previously handle these needs in-house?
We needed help with the customer service department because we receive too many calls.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
We received around 250 calls per day.
What challenge were you trying to address with the service provider?
Our goal was to have the best customer service experience for our clients.
What was the scope of the service provider's involvement?
They are in charge of all the customer calls.
Could you describe the pricing structure and how they billed you?
We opted for their long-term package.
How did you come to work with this service provider?
We heard about them through a friend recommendation.
How would you assess the service provider for answering calls, customer service, and communication?
They are the quickest and best service you can try.
How much time, in hours, does this service provider save you each month?
About 100 hours.
How much money does this service provider save you each month?
Around $10,000 dollars.
What takeaways and measures of success can you share about working with this service provider?
The only thing I can say it's that they are the best.
What are the service provider's strengths?
The employees are always in a good mood and they are very kind.
How can the service provider improve?
I don't know. They are just great.
How long has your company been working with this service provider?
Mar. 2014 - Ongoing.
How much money do you spend annually with this service provider?
$10,000,000+.
the project
Excellent Tool and Performance
"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs."
the reviewer
the project
Cheap and Convenient Answering Service
"We use all the features that it offers. It has done exactly as expected no problems whatsoever."
the reviewer
the project
ReceptionistHQ Provides Excellent Customer Service
"It's so easy and has made sure zero calls are missed."
the reviewer
the project
Quick Responses to Real Estate Customers
"I like the way they treat my customers and I haven't received a complaint about them yet."
the reviewer
the project
Great Performance and Call Quality
"It allows 24/7 communication with our customers. Performance has been great!"
the reviewer
the project
Quality and Dependable Answering Service
"Its fast and easy to use."
the reviewer
the project
ReceptionistHQ Helps Out in So Many Ways
"It just helps us out in so many ways."