ReceptionHQ

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We desire to reach people even when our office is closed. We had never handled these services in-house, and need the support.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

20 calls were being managed on a daily basis.

What challenge were you trying to address with the service provider?

We hoped to gain more business by offering better communication.

SOLUTION

What was the scope of the service provider's involvement?

They offer answering services and general help when needed.

Could you describe the pricing structure and how they billed you?

We pay once every month.

How did you come to work with this service provider?

They were referred to us by a personal connection.

How would you assess the service provider for answering calls, customer service, and communication?

They get the job done.

How much time, in hours, does this service provider save you each month?

We save 15 hours per month and maybe $2000 per month as well.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their services are generally user-friendly and get the job done.

What are the service provider's strengths?

I would say it is their user-friendly services.

How can the service provider improve?

It would be nice if they offered more personalized features.

How long has your company been working with this service provider?

We began using their services three years ago in 2014.

How much money do you spend annually with this service provider?

Our company invests $10,000 to $49,999 annually.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We needed help with the customer service department because we receive too many calls.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We received around 250 calls per day.

What challenge were you trying to address with the service provider?

Our goal was to have the best customer service experience for our clients.

SOLUTION

What was the scope of the service provider's involvement?

They are in charge of all the customer calls.

Could you describe the pricing structure and how they billed you?

We opted for their long-term package.

How did you come to work with this service provider?

We heard about them through a friend recommendation.

How would you assess the service provider for answering calls, customer service, and communication?

They are the quickest and best service you can try.

How much time, in hours, does this service provider save you each month?

About 100 hours.

How much money does this service provider save you each month?

Around $10,000 dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The only thing I can say it's that they are the best.

What are the service provider's strengths?

The employees are always in a good mood and they are very kind.

How can the service provider improve?

I don't know. They are just great.

How long has your company been working with this service provider?

Mar. 2014 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.