# Conversational Conversational Reviews (4), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 0 connections joined Conversational's Network [Visit Website](https://www.conversational.com/) [Get a Custom Proposal](https://clutch.co/profile/conversational) **LIVE Virtual Receptionist & Answering Service** Conversational is an industry leader in providing friendly and professional virtual receptionist and call answering services. Established in 2014, our team of professional receptionists have years of experience in the virtual reception industry. Providing the best possible support and service for each of your business' clients. Strategically located throughout North America, we are always ready for your calls, so you never have to worry about your clients struggling to get the help they need. We also boast to be one of the few virtual receptionist and answering service providers, that truly provide complete customization and scheduling for our clients, others promote this, we actually deliver! Already have a receptionist? Use our services part time, full time, or as you need us. We put flexibility in your hands. Great for covering sick days, vacations, and even daily breaks and lunches. We’re so confident that you’ll love our services that we back it with a full 30 day money back guarantee, with no strings attached! Get started with one of our base plans today: - **Conversational 100** \- 100 mins for $209/month - **Conversaational 200** \- 200 mins for $399/month - **Conversational 500** \- 500 mins for $799/month Custom plans also available, and the support features are endless. We are worth checking out! You handle growing your investment, and get back to what you do best. Let us handle your customer service needs. Join the Conversation Today! ## Company Information - Number of employees: 10 - 49 - 1 Locations: - Fredericksburg, VA (Headquarters) - Founded in 2014 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 80% Call Center Services - 20% Customer Service Outsourcing ### Focus Areas - Inbound Services: - 50% Answering services - 36% Virtual receptionist - 14% Inbound appointment scheduling - Outbound Services: - 50% B2C Telemarketing & telesales - 50% Third party verification - Customer Service Outsourcing: - 50% Order Processing & Taking - 50% Phone Support Services ### Industries - 5% Dental - 10% Medical - 5% Business services - 5% Information technology - 5% Financial services - 5% Other industries - 5% Hospitality & leisure - 5% Energy & natural resources - 5% Retail - 5% Supply Chain, Logistics, and Transport - 5% Utilities - 5% Advertising & marketing - 10% Legal - 5% Non-profit - 5% Consumer products & services - 5% Government - 5% Education - 5% Real estate ### Clients - 100% Small Business (<$10M) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Conversational offers competitive pricing with monthly investments ranging from $129 to over $1,500, depending on client needs. Clients appreciate the value for cost, highlighting professional service and effective call handling, which supports business growth without excessive expenses. **Most Common Project Size**: Less than $10,000 based on 4 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: Less than $10,000 based on 4 reviews ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Conversational Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - Professional (2 mentions) - Efficient (1 mentions) - Exceeds expectations (1 mentions) - Great project management (1 mentions) - High-quality work (1 mentions) - Patient (1 mentions) - Puts the customer first (1 mentions) - Reliable (1 mentions) - Team players (1 mentions) ### Review Highlights **Cost-Effective Solution** The services provided by Conversational are considered financially feasible, allowing businesses to scale without incurring high costs, making it a cost-effective solution for many clients. **Seamless Project Management** Clients find the project management process seamless, with Conversational setting clear expectations and often exceeding them through effective communication and timely responses. **Room for Improvement in Communication** Some clients mentioned the need for improved communication availability, suggesting that there is room for enhancement in this area. **Excellent Customer Support** Clients appreciate the responsive and supportive approach of Conversational’s team, particularly in providing prompt email updates and addressing any issues quickly. **Impressive Client Representation** Conversational is noted for representing client businesses as if they are part of the company, which enhances the perceived size and professionalism of the client’s business. **Need for an Accessible Call Recording Portal** Clients expressed a desire for a more accessible portal to retrieve call recordings, although they noted that current methods are still effective. **No Major Issues Reported** Overall, clients did not report any significant issues with Conversational’s services, indicating a high level of satisfaction with the partnership. **High-Quality Customer Interaction** Clients appreciate the high-quality voice interactions that give the impression of a larger organization, enhancing the professional image of their businesses. **Bilingual Service Capabilities** The availability of bilingual services, including French, is highly valued by clients, facilitating better communication with a diverse customer base. **Effective Call Routing** Conversational excels in prompt call routing and ensuring important calls are directed to the right person, which is crucial for time-sensitive industries. ### Conversational Reviews #### Inbound Call Center for IT Services Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Jan. 2015 - Sep. 2021 **Project Summary**: Conversational handled an IT services company’s inbound calls. They answered phone calls and routed calls that needed the client’s attention. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Upgrade 123 - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 2, 2022 **Feedback Summary**: Conversational’s prompt and professional services resulted in increased business and improved customer satisfaction. They were a reliable partner with cost-effective pricing. Their team’s support was instrumental as the client’s company grew.  ""They had a very polished, professional, and effective service."" **BACKGROUND** Introduce your business and what you do there. I’m the owner of a general IT services agency.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Conversational? Since I was my company’s only employee, I had to take care of several tasks, but there was a limit to what I could do. I needed someone that could handle my calls during periods of growth. **SOLUTION** What was the scope of their involvement? Conversational handled my inbound calls, routing calls as needed. They answered my customers promptly, which was very important in our industry. What is the team composition? I worked with an account manager and some of their receptionists. How much have you invested with them? I spent more than $1,500. What is the status of this engagement? We worked together from January 2015–September 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Conversational’s services were exactly what I needed. They were very professional, and my calls were handled very smoothly. I landed good clients and stayed on top of my customers simply because a live person took my calls instead of a machine recording. Thanks to Conversational, I scaled my business without breaking the bank. How did Conversational perform from a project management standpoint? Conversational was very prompt in routing calls to me whenever a customer had a specific request or there was something that needed my attention. If they couldn’t reach me, they would immediately send me a text or email. What did you find most impressive about them? Conversational was very reliable — they had a very polished, professional, and effective service. They were a financially feasible way to scale my business. Are there any areas they could improve? I can’t think of anything.  Do you have any advice for potential customers? Ensure that someone — more than one person, if possible — is available to take over in case a caller needs to reach you directly. This could vary by industry, but if a caller has a technical issue, the call can route directly to a technician. Conversational is great at taking calls and routing them, but you should have a point person to handle routed calls.  --- #### Answering Service for Consulting Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Feb. 2017 - Ongoing **Project Summary**: A consulting company hired Conversational to provide answering services. They help the client have a professional and safe first encounter when potential customers reach out to them to inquire about their work. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, WSA-Williams Strategy Advisors - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 3, 2021 **Feedback Summary**: Conversational's work has provided a professional voice to the client's business, allowing them to convey a solid image. Their seamless process and bilingual ability have also been key to the project's success. The client also praises their polite and patient approach. ""We haven’t had a single complaint from our clients."" **BACKGROUND** Introduce your business and what you do there. I’m the managing director of a business advisory organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Conversational? We needed a human answering service for our business to have a professional first encounter with our potential clients. **SOLUTION** What was the scope of their involvement? Conversational is providing answering services for our business. It’s a bilingual team that helps us receive our clients and works as a firewall between our potential customers and us to avoid scammers by not giving our phone numbers. How did you come to work with Conversational? I found them through a Google search. We interviewed other providers in our area, but we chose Conversational because they were prepared to receive the kind of calls we needed. How much have you invested with them? We invest $129 with them every month. What is the status of this engagement? We started working together in February 2017, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve been providing a professional human voice that we wanted, which is important to us because it allows us to look like a large company — they give us the exact image we needed, and we haven’t had a single complaint from our clients. How did Conversational perform from a project management standpoint? It’s been a seamless process; they also speak French, and that’s great for us as well. What did you find most impressive about them?  They’re a polite and patient team. In addition, they have a system where they leave voice memos for us whenever they can’t get in touch with us, which is a bonus for their service. Are there any areas they could improve? They can be mindful of their communication availability. --- #### Receptionist Services for IT Services Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Mar. 2016 - Ongoing **Project Summary**: Conversational provides receptionist services for an IT services company. They've set up an interactive voice response (IVR) and are tasked with collecting necessary information and sorting incoming callers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Partner, NerdService.Net - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 17, 2021 **Feedback Summary**: Conversational's work has saved a significant amount of time and resources when dealing with the client's callers. They go above and beyond, implementing a high-quality IVR free of charge. Their dedication towards the client's success is evident in the quality of the services they provide. "“They don’t just answer calls — they represent themselves as if they’re a part of our company.”" **BACKGROUND** Introduce your business and what you do there. I’m a managing partner at NerdService.Net, an IT services company. We repair and sell computers, printers, and televisions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Conversational? We had been using another voice services provider until a few years ago, but our customers weren’t really happy with how they were dealt with. Another challenge that we were trying to overcome was that we were wasting a lot of time sorting through calls and trying to filter out paying customers from people trying to get free IT advice. We needed a receptionist who could answer calls, get appropriate information from our customers — such as their names, numbers, and the reason they’re reaching out to us — and send over to us the ones who actually need our services. **SOLUTION** What was the scope of their involvement? Conversational provides receptionist services for us. We employ an internal system called Service Me, which involves having the receptionist get information from callers to determine whether or not we need to talk to them through a call. We do this to determine if a caller could end up being a paying customer without us having to spend 20–30 minutes on the phone with them. Aside from that, their team also provides a service wherein they send us an email for every person that calls our line. The emails contain information about the calls, which allows me to reach out to the callers if needed. They've also implemented an Interactive Voice Response (IVR) into our system, which filters customers based on their problems so that the receptionist can easily determine which customers would generate income on our end. We don’t want to waste time on callers who are trying to get free advice. We don’t use an interface or a computer portal for their services — our phone numbers are sent over to Conversational’s team and everything, including maintenance, is done on their end. What is the team composition? I primarily communicate with Tanya (President), who is leading the project, and Stephanie (Billing & Accounts Manager). How did you come to work with Conversational? I found Conversational through an online search. They have a very clever marketing approach — they compare themselves to their competitors to emphasize how they stand out. I chose them because I think they provide the best value for my money. How much have you invested with them? We’ve invested around $10,000 so far. What is the status of this engagement? We started working together in March 2016, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Ever since Conversational and I started working together, I never have to worry about the phone anymore. I remember a few years ago, I was on the road to meet a VIP client, and I was missing business because I couldn’t answer the calls that were coming in. Conversational fills that gap; they deliver customer information directly to me and I can access that information easily through any device.  The quality of the voice recording that they recorded is also very high quality. If you listen to it, you would think that we’re a huge company and not just one teammate sitting at a desk. That’s really made a difference for us. How did Conversational perform from a project management standpoint? Conversational has done very well — they set expectations at the beginning and have so far exceeded them. We primarily communicate through email and phone calls. I usually call them when I need something from them. What did you find most impressive about them? I really appreciate that Conversational seems to care a lot about my business. They don’t just answer calls — they represent themselves as if they’re a part of our company. I was also impressed with the IVR that they set up for our system, which they didn’t charge us extra money for. I told them about the problem that I was having, and they then set up something that keeps us from paying them more money. That’s the kind of top-notch services that they provide, and it has saved us a lot of stress. Are there any areas they could improve? They’re not perfect — no company is. We have encountered a few hiccups in the past, but I think they’re insignificant because we were able to get through them quickly. However, I do think that it would be great if they could develop a portal where I can access call recordings because right now, the only way to access them is to request them. This is not a deal-breaker though, because they usually send recordings to me within a few minutes after requesting for them. Do you have any advice for potential customers? Just work with them and answer all of their questions. They have a great list of specific questions to get to know your company and get a feel of what they need to do to provide the best possible solutions for your business needs. It might take a little bit of time, but it will be worth it. --- #### Call Center Services for Nonprofit Organization **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Jan. 2022 - Ongoing **Project Summary**: Conversational provides call center services for a nonprofit organization. They take messages and forward them to the client's email. The goal is to respond to all inquiries and get accurate information. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & Founder, Nonprofit Organization - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jan 24, 2022 **Feedback Summary**: Conversational call center services have been amazing, with no complaints from third-party clients. They provide accurate information on time, meaning they are meeting the goals of the project. Overall, the team is responsible, on time, and committed.  ""Their most impressive part is the reliability and promptness of services provided consistently."" **BACKGROUND** Please describe your company and your position there. I am the president and founder of a non-profit organization. We provide access to highly qualified experienced lawyer mediator to mediate any civil dispute at substantially reduced rates. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Conversational, and what were your goals?? We requested call answering service to take messages and forward the messages to email. Our goal was to have all inquiries for our services responded to by a live person and to get the correct information so we could call the client back. **SOLUTION** How did you select this vendor and what were the deciding factors? I was pleased in my negotiations with Conversational; they offered a fair price within our budget; I did a review of other answering services but preferred Conversational because they designed a service to meet our budget. Describe the project in detail and walk through their service package, including any calling tools used. Answer incoming calls, ask for contact information and what the inquiry is about, then send message to us with this client contact information. Who did you work with and what was the feedback process like? I don't remember. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? The answering service is working well; we have not had any complaints from clients or anyone at MCLA. The information they send to us must be accurate and prompt, and they have met that goal. What did you find most impressive or unique about this company? Their most impressive part is the reliability and promptness of services provided consistently. Are there any areas for improvement or something they could have done differently? No --- ## Portfolio & Awards ### Get Your Time Back! Take advantage of our 30-Day Money-Back Guarantee and outsource your reception needs today.  We promise; YOU WILL GET YOU YOUR TIME BACK!  ### Get Back To The Chair! Leaving your clients in that chair while you attend to calls? Could your in-house reception be best utilized ensuring the best in-salon experience? Call Conversational today and take advantage of our 30 Day Money Back Guarantee. YOUR CLIENTS WILL LOVE YOU FOR IT! ### Salon Virtual Receptionist Leaving your clients in that chair while you attend to calls? Could your in-house reception be best utilized ensuring the best in-salon experience? Call Conversational today and take advantage of our 30 Day Money Back Guarantee. YOUR CLIENTS WILL LOVE YOU FOR IT! ## Packages ## Locations (1) ### Fredericksburg, VA (Headquarters) - 150 Riverside Pkwy - Fredericksburg, VA 22406 - United States - 21 - 30 employees - Phone: 855-933-3826 ## Contact Conversational [Send a message](https://clutch.co/profile/conversational) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/conversational-receptionists) - [Facebook](https://www.facebook.com/conversational.llc) - [X](https://twitter.com/Conrecept)