Looking for expert multilingual customer support outsourcing? l
live chat,
social media support,
quality monitoring,
bot automation.
Services
At our outsourcing customer service agency, we believe in tailoring our services to meet the unique needs and goals of your company. We offer a wide range of services that can be customized and discussed with you to ensure your satisfaction.
Our services include:
Live chat and tickets: Get assistance with customer inquiries and support requests for just €1 per request or €7 per hour.
Social media support: Manage your social media accounts and respond to customer inquiries for just €1 per request or €7 per hour.
Responses to reviews in mobile stores: Improve your brand reputation by responding to customer reviews for just €0.8 per response.
Quality monitoring service: Keep track of your customer support performance and maintain high-quality service levels.
Claim center: Handle customer claims and complaints effectively.
Personalized in-house remote customer support or sales team creation: We can help you set up a dedicated team tailored to your business needs in just two weeks.
Chat-bot automation: Implement chatbots and automation tools to streamline your customer support operations.
Customer service expert recruitment: We can recruit and provide experienced customer service professionals in any language and location with a 1-month guarantee.
Distance Team is praised for their good value for cost and competitive pricing, particularly noted by clients with limited budgets. They consistently deliver projects on time and maintain strong communication, enhancing their perceived value.
Customer Support Services for Healthcare Technology Company
Application Management & SupportCustomer Service Outsourcing
Confidential
December 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They responded to our needs quickly and attentively."
Mar 29, 2023
CEO, Abe Health
Roman Zelov
Verified
Other industries
Malta
11-50 Employees
Online Review
Verified
Distance Team provided customer service support for a healthcare technology company.
Distance Team performed well and according to the client's expectations. The reliable team provided timely support and was quick to respond to questions and concerns. They exhibited a high level of attentiveness to the client's needs throughout.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Abe Health
Describe what your company does in a single sentence.
Abe Health is a mobile application that helps people get fast treatment for health issues and prevents them in the future using advanced AI modeling.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Distance Team to accomplish?
Meet SLA for The NutriGame participants
SOLUTION
How did you find Distance Team?
Referral
Why did you select Distance Team over others?
High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned
What was the size of Distance Team’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Dedicated customer service representative
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
SLA
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was on time, and they responded to our needs quickly and attentively.
What was your primary form of communication with Distance Team?
Virtual Meeting, Email or Messaging App
What did you find most impressive or unique about this company?
Project launch speed
Are there any areas for improvement or something Distance Team could have done differently?
Nothing
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Online Fishing Shop
Customer Service Outsourcing
$10,000 to $49,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was on time, and they always keep in touch."
Mar 21, 2023
CEO, DP Fishing Mania
Anonymous
Verified
Other industries
Cyprus
1-10 Employees
Online Review
Verified
An online fishing shop hired Distance Team to provide customer service via chat.
The client saw improved customer service with quicker query reaction times thanks to Distance Team's efforts. Their pricing is impressive and they are always on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of DP Fishing Mania
Describe what your company does in a single sentence.
Online fishing shop
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Distance Team to accomplish?
Orders confirmation
customer service support via live chat
SOLUTION
How did you find Distance Team?
Other
Why did you select Distance Team over others?
Pricing first our budget
What was the size of Distance Team’s team?
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
Customer service via online chat.Good quality👍
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Quality
Speed reaction
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was on time and they always keep in touch
What was your primary form of communication with Distance Team?
Email or Messaging App
What did you find most impressive or unique about this company?
Pricing
Are there any areas for improvement or something Distance Team could have done differently?
Nothing
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-2 of
2 Reviews
Live Chat and Email support
English
Portuguese
Indonesian
Vietnamese
Spanish
Turkish
Arabic
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